Alpine Center Hotels, Grand Rapids

"The staff was outstanding! Need a transfer to and from the airport, they are attentive, timely and oh so nice! Extra towels or blankets, they're response is immediate. Candidly, the staff and hotel rivaled 5 star resorts my husband and I have stayed at with regards to service and hospitality. A special thank you to Marsha who cheerfully drove us back to the airport at 4am. Restaurants within walking distance. "

"Staff was professional"

"Great hotel with PERFECT location to Van Andel Arena"

"Our stay was very pleasant. It was quiet and clean. Staff was very nice. We will recommend anyone we know that will be in "

"Front desk was friendly, I love the mobile key. Room was clean yet dated. Only complaint was breakfast. What a letdown. Huge area for waffles with signs but the lady said “I got tired of hearing people complain about them sticking because the Teflon had worn off so I got rid of them”. We stayed the next 4 nights right next door at the Fairfield. It was $3 more a night with a giant breakfast selection. I was so glad we switched. I also did not like the amount of people who were hanging out in the parking lot here. They opened their hatch and just hung out there. This was all afternoon and early evening. Lots of staff outside smoking right by where you walk in. "

"i"

"Nice clean quiet property "

"This was hands-down the best experience I have had at any hotel, ever. Every single staff member was friendly without being overbearing, my room was fantastic, the club lounge was well stocked and clean, the spa was INCREDIBLE and it truly was the perfect getaway. I want to mention Molly at the front desk. She was FANTASTIC. I don't know what kind of training JW puts their people through, but it was worth every penny. I walked away feeling like I had made a new friend. There was a line of people behind me, but she took her time explaining all amenities and made sure I was 100% happy before she moved on to the next guest. She deserves MASSIVE accolades as I'm sure her job is very difficult. I also had a 60 minute massage at Seraphina and it was FABULOUS. Dionte was my massage therapist and made sure I was completely comfortable throughout. We had a great chat while he worked and instinctively knew when I was getting sleepy. He worked out knots I have had for YEARS. I'm so grateful for his time and expertise. There's no question on if I'll be booking again. It was the perfect place to rest and relax, and I can't wait until I can return! "

"Parking easy"