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"Everyone was nice and professional"

"Rooms were clean, check in smooth, lobby bright and welcoming. Would stay again when visiting. "

"The space itself is nice, and the staff is friendly. The outdoor heated pool and other amenities are wonderful aspects to the hotel. In our room, the sink was cracked, most of the outlets did not work and there was a stain on the comforter. Communication from the hotel to its guests is not optimal."

"Clean bed for the night in center city next to a ton of shopping/bar/restaurant options. Its a lil outdated and thin walls, but for the price and location - its all you can ask for. "

"Property was clean and recently renovated. The shuttle service was great, super easy and convenient to get to the airport on time. "

"Would not recommend staying here other than maybe in the summer. The rooms do not have individual HVAC systems. During months when the building has the heat on, your options are to have your room get up to 78 degrees, or have the door open for noise and critters to enter. No windows with screens. "

"They are I. The middle of renovation. On the 9 th floor no ice available. And the bathroom was cold no heat flowing in. No way to warm food. No other complaints."

"internet kept cutting out but the room was fine. Staff were very friendly"

"I was able to check in early. The first room I was assigned was filthy and run down. Dust everywhere, excrement stains all over the side and back of toilet, rust and mildew in the tub, paint falling off the ceiling, stains on the sheets and walls, and hair everywhere. I went downstairs and noted the issue and was given another room. The new room was one 1.5 steps above the other on the cleanliness scale. Luckily i brought gloves, lysol wipes, and trash bags (they dont give you trash bags). I spent about 30mins making the room livable between inspecting the sheets to make sure they werent dirty (clean sheets this time and mattress covers) and cleaning the surface areas and bathroom. The beds are firm and pillows are lousy. I had to pile all 4 pillows together just to get any kind of next support. They gave me a credit for “The Art Bar” which we used for breakfast. The staff at the bar seemed like they were exhausted and ready to end the work day (it was 10am). We ordered breakfast sandwiches when we received them, they were burnt to a crisp with no flavor. There are 4 elevators but each morning it took about 10mins to get to the lobby bc they barely worked. Front desk staff was nice but overall, this hotel sucked. I will never ever stay at another Sonesta. Shut this raggedy place down and start over…"