Standard Room, 2 Queen Beds, Non Smoking
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Reviews of Econo Lodge Old Town

2 out of 5
Econo Lodge Old Town
2321 Central Ave Nw, Albuquerque, NM

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1004 reviews" "
Rating 8 - Good. 369 out of 1004 reviews" "
Rating 6 - Okay. 141 out of 1004 reviews" "
Rating 4 - Poor. 72 out of 1004 reviews" "
Rating 2 - Terrible. 65 out of 1004 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
\\\\\nothing it was great
Stayed 1 night in Apr 2024

8/10 Good

Keith

Liked: Staff & service
Stayed 1 night in Apr 2024

2/10 Terrible

julia

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing worked right in the room. The furniture was old and worn-out. The staff was helpful but the property is not well kept. Would not recommend.
Stayed 2 nights in Apr 2024
Response from G Front Desk on 27 Apr 2024
Hello Julia, we apologize for any inconvenience you may have encountered. Thank you for your review, hope you have a good day!

6/10 Okay

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from G Front Desk on 27 Apr 2024
Hello Sebastian, thank you for your review, hope you have a good day!

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room services was not good, the room was never clean therefore had to ask for bathroom paper, trash can were never clean.
Stayed 3 nights in Apr 2024
Response from G Front Desk on 27 Apr 2024
Hello George, we apologize for any inconvenience you may have encountered. Thank you for your review, have a good day!

8/10 Good

Shavonne

Business traveller
Liked: Cleanliness, staff & service
If your looking for a budget friendly hotel thats doesn't break the bank then this is it, while the hotel is dated it is clean. This is a stop over hotel that's it.
Stayed 2 nights in Apr 2024
Response from G Front Desk on 27 Apr 2024
Hello Shavonne, thank you for your reply. Hope you have a good day!

2/10 Terrible

Amy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms are very dirty and smell weird. The floors are sticky and linen wasn’t clean. I will be contacting corporate about this. The worst room I have ever stayed at.
Stayed 1 night in Apr 2024
Response from G Front Desk on 27 Apr 2024
Hello Amy, we apologize for any inconvenience you may have encountered. Thank you for your feedback, hope you have a good day!

8/10 Good

Tanna

Travelled with group
Liked: Cleanliness, staff & service, amenities
This property is under extensive renovations. However the staff was great, the room was clean and was brought blankets immediately upon request.
Stayed 1 night in Apr 2024
Response from G Front Desk on 8 Apr 2024
Dear Tanna,Thank you for your feedback. We are glad to see our staff was helpful and attended to your requests. We apologize for the renovations and we are working hard to take care of those as soon as possible.Econo Lodge Old Town2321 Central Ave, NWAlbuquerque, NM 87104

8/10 Good

Jordan

Liked: Cleanliness, staff & service
Best quality for the price point
Stayed 1 night in Apr 2024
Response from G Front Desk on 8 Apr 2024
Dear Jordan,Thank you for your feedback. We appreciate your evaluation and hope we continue to meet your standards.

8/10 Good

LEE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everythig good, except the parking in front of the handicap room is small. Hot tub is great. nice on the go breakfast. Located in Old Town, so is close to hundreds of places to site see. Desk clerks were fantastic, very efficient
Stayed 1 night in Apr 2024
Response from Front Desk on 8 Apr 2024
Dear Lee,Thank you for your feedback. We appreciate your response and will work on making each guest experience wonderful. Econo Lodge Old Town2321 Central Ave, NWAlbuquerque, NM 87104505-243-8475

6/10 Okay

Monika, Orleans

Travelled with family
Disliked: Amenities
Fridge was not on. Should have been ready to use.
Stayed 1 night in Apr 2024
Response from K Front Desk on 9 Apr 2024
Thank you for leaving feedback on your recent stay. We do leave the room fridges turned off in between guest stays, as part of our effort to reduce our carbon footprint. Please let us know if you have any questions or concerns.

2/10 Terrible

Miguel

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from K Front Desk on 9 Apr 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the property. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very clean and spacious rooms! Appreciated having fridge, microwave and coffee/hot water in room. The fridge smelled a little strange when we opened it but the cooling function worked well. Free continental breakfast in the morning was nice as well. Overall great value for the stay!
Stayed 1 night in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Renee,We appreciate your feedback and glad to hear our amenities suited your needs. We will work hard to further continue providing a good experience. Have a good day!

2/10 Terrible

Julia

Travelled with group
ceiling leaked on the bed in the middle of the night and the some of the plaster fell on me
Stayed 1 night in Mar 2024
Response from G Front Desk on 27 Apr 2024
Hello Julia, we apologize for any inconvenience you may have encountered. We went ahead and fixed the ceiling in the room you stayed it. Thank you and hope you have a good day!

10/10 Excellent

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Katrina, Thank you for your feedback!

10/10 Excellent

Vanessa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just what I needed
Stayed 1 night in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Vanessa, Thank you for your review!

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Cool old town
Stayed 1 night in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Pamela,Thank you for your review.

8/10 Good

Anthony

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
The pool was nice, even though the hot tub was out of order. Some construction work was being done, but it didn’t interfere with our stay that much. The room was ok. The floors were dirty, but the towels and bed sheets were clean. Overall, I would go back to this hotel.
Stayed 1 night in Feb 2024
Response from G Front Desk on 22 Apr 2024
Hello Anthony, we are glad to hear you liked our pool. Thank you for sharing your honesty on our hotel amenities. We will inform our cleaning staff so we can do a better job.

10/10 Excellent

Jason

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Jason, we are glad to hear that everything was up to your standards. Thank you for providing us with a wonderful review.

10/10 Excellent

Jose

Stayed 1 night in Mar 2024
Response from G Front Desk on 22 Apr 2024
Hello Jose,Thank you for your feedback

10/10 Excellent

gabrielle

Stayed 2 nights in Mar 2024
Response from K Front Desk on 9 Apr 2024
Thank you for the feedback on your recent stay. We enjoyed having you as a guest and hope to see you again soon!

10/10 Excellent

Yvan

Stayed 1 night in Feb 2024
Response from G Front Desk on 22 Apr 2024
Hello Yvan, Thank you for your feedback!

6/10 Okay

Lyn, North Windham

Travelled with partner
Liked: Staff & service
Staff was friendly and helpful. Motel is run down and badly in need of renovation. Matress and pillows were uncomfortable. Near Old Town area, which is run down and felt unsafe.
Stayed 1 night in Feb 2024
Response from K Front Desk on 9 Apr 2024
Thank you for the feedback on your recent stay. We're sorry to hear the bedding was not to your liking. We are currently in the middle of a renovation, and we hope you will come back and see us when it is finished. We hope you enjoyed the rest of your trip!

6/10 Okay

Trish

Travelled with family
Liked: Staff & service
The staff were friendly. The room was clean and spacious. The breakfast was limited. The property could use a cleanup.
Stayed 1 night in Feb 2024
Response from K Front Desk on 11 Mar 2024
Thank you for leaving feedback on your recent stay. We would like to apologize for not living up to your expectations with regards to the condition of the property, and we will be using your feedback as part of an ongoing effort to improve our services. We hope you enjoyed the rest of your stay!

8/10 Good

Amie

Stayed 4 nights in Feb 2024
Response from G Front Desk on 22 Apr 2024
Hello Amie,we appreciate your honest feedback, thank you!

8/10 Good

Robert

Comfortable but not exquisite.
Stayed 1 night in Feb 2024
Response from K Front Desk on 11 Mar 2024
Thank you for leaving feedback on your recent stay. We hope you enjoyed your time here. Come back and see us soon!

10/10 Excellent

Rilie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros-nice comfortable beds, ice machine that works, convenient location, newly remodeled. Cons-big hard pillows, spartan breakfast selection.
Stayed 1 night in Jan 2024
Response from K Front Desk on 8 Mar 2024
Thank you for leaving feedback on your recent stay. We're glad to hear you liked the bed, and we appreciate your feedback on the pillows and breakfast. We hope to see you again soon!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good. Thank you.
Stayed 2 nights in Jan 2024
Response from K Front Desk on 5 Feb 2024
Thank you for staying with us! We hope to see you again soon.

8/10 Good

Emilynelle

Liked: Cleanliness, amenities
The room was nice and clean. The only issue I had was checking out in the morning. The person was trying to multitask other then that no issues
Stayed 1 night in Jan 2024
Response from K Front Desk on 5 Feb 2024
Thank you for leaving feedback on your recent stay. We strive to meet all of our guests needs, but sometimes things can get a little hectic. If you have any issues please do not hesitate to contact us. Thank you again!

6/10 Okay

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from K Front Desk on 5 Feb 2024
Thank you for staying with us! We hope to see you again soon.

10/10 Excellent

Renee Yvonne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a very comfortable hotel.We enjoyed our stay.
Stayed 1 night in Jan 2024
Response from Karem Front Desk on 23 Jan 2024
we enjoyed having you as a guest and hope to see yo again soon!

6/10 Okay

Debra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Probably would not stay here again.
The room had non carpeted floors. Surprised us in this area. The room could have been cleaner. The desk clerk that checked us in was very nice.
Stayed 1 night in Jan 2024
Response from Karem Front Desk on 23 Jan 2024
Hi, Deborah. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the property. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

10/10 Excellent

JOSEPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient price and location, friendly and helpful staff.
Stayed 5 nights in Jan 2024
Response from Karem Front Desk on 23 Jan 2024
Thank you for your feedback we enjoyed having you as guest and hope too see you again soon!

6/10 Okay

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mehhhh
Sketchy area, hot tub was closed, called down and asked for a late check out (noon), then 5 min later (right at 11) someone was pounding on my door demanding I open the door. As a solo female traveler, this is not a good look. Pillows were super uncomfortable as well. Bed was fine, tv, microwave and fridge were all fine.
Stayed 2 nights in Jan 2024
Response from Karem Front Desk on 23 Jan 2024
Thank you for your feedback Amanda , we appreciate the details so we may strive to improve and rest assured our 24 hour surveillance team are always on hand to help all guest feel comfortable and safe. We hope for the opportunity to properly host you in the future.

10/10 Excellent

Aron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best for the price!
Great experience! Clean place! Good heating system.
Stayed 1 night in Jan 2024
Response from K Front Desk on 8 Jan 2024
Thank you for leaving feedback and for staying with us! Hope to see you again soon!

6/10 Okay

Jose

Stayed 1 night in Jan 2024
Response from K Front Desk on 8 Jan 2024
Thank you for leaving feedback on your recent stay. We enjoyed having you as a guest and hope to see you again !

10/10 Excellent

Joseph

Stayed 2 nights in Dec 2023
Response from Karem Front Desk on 23 Jan 2024
thank you so much for your feed back.

10/10 Excellent

Pauline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice for the price, it was clean.
Stayed 3 nights in Dec 2023
Response from Front Desk on 1 Jan 2024
Thank you for your feedback, we enjoyed having you as guest hope to see you again soon!

10/10 Excellent

Rosaura, Oxnard

Stayed 1 night in Dec 2023
Response from Front Desk on 1 Jan 2024
Thank for leaving feedback and for staying with us hope too see you again soon!

10/10 Excellent

Roger

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from K Front Desk on 27 Dec 2023
Thank you for leaving feedback on your recent stay. We enjoyed having you as a guest and hope to see you again soon!

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Karem on 23 Jan 2024
Thank you for your feedback! We enjoyed having you as guest.

6/10 Okay

Carlos

Liked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from E Front Desk on 25 Dec 2023
Thank you for being a valued guest we will keep your rating in mind for future improvement. Have a wonderful day Carlos.

8/10 Good

Rolanda

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was close to where I was headed to.
Stayed 1 night in Dec 2023
Response from E Front Desk on 16 Dec 2023
Thank you for being a valued guest Rolanda.

6/10 Okay

Lori

Travelled with family
Liked: Property conditions & facilities
Good in a Pinch
There were a couple unsavory men hanging around our room and car. Seemed like they were using. Had ice cream and were asking if my daughter wanted some. Made us uncomfortable and unsafe. The floor needed cleaning. The front desk person was kind and helpful. Price was right except a rollaway bed was really uncomfortable and wasn’t used because of it.
Stayed 1 night in Dec 2023
Response from E Front Desk on 16 Dec 2023
Thank you for your feedback Lori, we appreciate the details so we may strive to improve and rest assured our 24 hour surveillance team are always on hand to help all guest feel comfortable and safe. We will keep a close watch if there is ever issues with non guests on property.

2/10 Terrible

Deborah

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Front Desk on 5 Dec 2023
Hi, Deborah. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the property. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

juan

Stayed 1 night in Nov 2023
Response from Front Desk on 24 Nov 2023
Thank you for leaving feedback on your recent stay. We enjoyed having you as a guest and hope to see you again soon!

10/10 Excellent

Mansur

Stayed 4 nights in Nov 2023
Response from J Front Desk on 23 Nov 2023
Thank you for your feedback its very much appreciated by our staff here at Econolodge Old Town

2/10 Terrible

isela

Stayed 1 night in Nov 2023
Response from E Front Desk on 16 Dec 2023
Thank you for being a valued guest Isela although we may not have been able to meet or exceed expectations during your visit we value your feedback.

8/10 Good

Tony

Stayed 1 night in Nov 2023
Response from Front Desk on 21 Nov 2023
Thank you for leaving feedback on your recent stay. We enjoyed having you as a guest and hope to see you again soon!

10/10 Excellent

Tashina

Stayed 1 night in Nov 2023
Response from E Front Desk on 16 Dec 2023
Thank you for being a valued guest Tashina.