Al-Ruwais Hotels, Jeddah

"Very good "

"Arrived with two large luggages nobody helped me take them from car. Waited 20 minutes to check in— still nobody helped me move luggage to room afterward. Next day tried to call reception to help with luggage, no answer. Poor service all in all; disappointing. Won’t be returning. "

"Hotel with nice amenities and comfortable. Well located and staff very helpful. "

"The room feel neglected and not clean "

"Spotless room, helpful friendly staff, lovely at"

"Got an upgrade to the Executive suite which was fantastic! Thank you. As expected, it was very quiet in the hotel due to Ramadhan. The spa facilities are for men only. I understand, however for such a grand hotel it would seem reasonable to have 2 spas for female/male or alternatively different times? Morning / Afternoon for male/female and alternate? No pool or anything else. 2 days was plenty. Rooms, foyers, everything was grand! They set up the smaller club area for all hotel guests breakfast as there was only a small number of guests at the hotel .No other hotel amenities/ entertainment/ classes."

"staff"

"100/100"

"Did not like the room at all. Air conditioning did not work. Multiple requests did not help. Also did not see any cleaning service Hope three days."