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"SNOOTY staff involving procedures and attitude - did not seem helpful and weren't cheerful, especially on the female side. The guys were courteous and friendly. "

"Breakfast is super nice!!!"

"The staff was wonderful, especially the Korean gentleman who was at the front desk who spoke wonderful English. Everything about this place was wonderful and I would recommend it 100%. "

"Fabulous amenities and top onsen"

"The convenience store in the lobby is …convenient!"

"Room was clean, breakfast choices were very good. The staff were helpful and the hotel is positioned in the centre of town convenient to transport, shops and cafes."

"Friendly and helpful staff. Ease of ski bus. The sauna was great too. "

"The room was small, but that was to be expected. It was clean and had all the we needed. The staff was very kind and helpful. The breakfast was surprisingly decent, considering it was free. Overall, great value for the price."

"Really good place for a good typical Japanese stay with the outstanding mixed outside onsen bath, the traditional rooms, and the delicious buffet breakfast with a very large selection of really yummy Japanese food. Also conveniently located next to all the Sounkyo attractions, and a 7/11 if you want to eat your own food at the hotel snack are."