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"Very clean hotel and stuff was very helpful"

"I have stayed at this hotel brand multiple times in Japan, and everything was fine until this parking guy. He was the rudest person I have ever met here. He kept a straight face the whole time and barked orders like an ICE agent: “Hey! Get the luggage out! Hey!! You need to drive your car in the garage yourself! Now!” This man lacks the most basic respect for guests. The stay itself would have been a 4.5 star rating without him. Avoid if you value polite service."

"Huge room, exceptional value for money"

"The hotel was conveniently right next to the train station and within walking distance to shops and restaurants. Our hotel staff was pleasant and happy to help answer any questions. Out room was ready early and had a nice view. It was clean and one of the more spacious places we stayed at while in Japan"

"Delicious buffet breakfast with both Japanese & Western options. Onsen was fantastic. Room was small but enough for the two of us and our luggage. Staff were very helpful. Luggage storage available after checkout - definitely recommend this hotel! "

"Our room 806 had a strong sewage smell. Coming from the bathroom. We advised the staff and all they did was to put a refreshener and that did not last.The smell persisted. The bed linen did not fit the mattress, so the sheets would not stay on the mattress. Breakfast average, coffee was good."

"Very friendly & supportive staff. "

"Clean room, pleasant staff and good Wifi"

"Great hotel. Great location. Lovely staff. "