Absence of reception staff and printed information about how to book in/check out/get help, left me confused when I arrived until an off-duty employee (?) turned back when he saw me outside, wondering what on earth I should do (because no-one answered either of the phone numbers provided). He gave much-needed assistance initially, otherwise I would have been very worried. Place is basic but quite clean - which is all I needed for a brief overnight stay. Couldn't get the television in the room to work, and (again), nothing printed in the way of information/instructions to guide me, let alone a 'real person' to ask about it. I'd stay there again, but only because I finally know how things work there now - except for checking out woth no staff.