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"Front desk didn't make it an easy check in"

"We have stayed here twice due to the closeness of UAB and the large size of the rooms. Great hotel"

"Very pleased with this hotel . We loved that it was connected to the galleria mall. Clean with comfortable beds . "

"Complimentary breakfast was great, the bed was so comfortable with multiple, fluffy pillows, the room was quiet, the pool and basketball court were nice, and the room was very clean!"

"Bad experience, dirty rooms and bad communication between staff."

"It was clean and quiet. Perfect location"

"Both main elevators were out of service and we believe the staff was asked to lie about how long the elevators have been out of service. Some told us a month when the front desk said it just occurred. We had to use a service elvator in a dirty hallway and wait 10 minutes for each ride. Often walked the steps to 7th floor instead of wait. We put a pizza box on top of the waste basket by service elevator and it was still there 24hrs later. This was a comp"

"Clean room, a little old fashion but clean, wholesome breakfast, easy parking and friendly staff."

"All was great!"