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Reviews of Hirugami Grand Hotel Tenshin

3 out of 5
Hirugami Grand Hotel Tenshin
331-5 Chisato, Achi, Nagano

Reviews

9.2

Wonderful

Rating 10 - Excellent. 48 out of 75 reviews" "
Rating 8 - Good. 22 out of 75 reviews" "
Rating 6 - Okay. 4 out of 75 reviews" "
Rating 4 - Poor. 1 out of 75 reviews" "
Rating 2 - Terrible. 0 out of 75 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Heegon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Oct 2023

4/10 Poor

Sonia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Really old hotel in serious need of TLC. Traditional room had the wall stained and scratched. The hallway were dirty. The dinner and breakfast however were good. Nice location. Appreciated foot onsens.
Stayed 1 night in Jun 2023

10/10 Excellent

PAT HO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice onsen
Stayed 1 night in Jun 2019

8/10 Good

???

Liked: Cleanliness, staff & service, property conditions & facilities
温泉のお湯が気持ち良かった。
Stayed 1 night in Dec 2023

10/10 Excellent

クミコ

Liked: Cleanliness, staff & service, property conditions & facilities
朝市などもあり、良かったです。 スタッフが、親切で笑顔で対応してくれて 大変良かったです。 又、機会があれば伺います 有難うございました。
Stayed 1 night in Nov 2023

10/10 Excellent

katsuki

Stayed 1 night in Nov 2023

10/10 Excellent

yasushige

Liked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

OKAMURA

Stayed 1 night in Nov 2023

10/10 Excellent

Yasutoshi

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
担当をしてくれたサービスの方は外国人の方でしたがとても日本語が上手でさらに丁寧で気持ちの良い対応をして頂きました。ありがとうございました。また、車の充電設備もあり、満充電をして頂きとても良かったです。また、昼神温泉に来る時はぜひ利用させて頂きたいと思います。
Stayed 1 night in Nov 2023

8/10 Good

shouji

Liked: Cleanliness, staff & service, property conditions & facilities
満足できた。　次は星空を見るオプションに参加したい。
Stayed 1 night in Oct 2023

10/10 Excellent

YOSHIE

Stayed 1 night in Aug 2023

10/10 Excellent

????

Stayed 1 night in Aug 2023

8/10 Good

DAISUKE

Stayed 1 night in Aug 2023

6/10 Okay

Naoki

Disliked: Cleanliness
Stayed 1 night in Aug 2023

8/10 Good

Keiya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても良かったです。 また行きたいです。 ありがとうございました。
Stayed 1 night in Aug 2023

10/10 Excellent

Shinya

Stayed 1 night in May 2023

10/10 Excellent

naoya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お迎えの対応が素晴らしかったです。
Stayed 1 night in Apr 2023

10/10 Excellent

Atsuhiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事の接客係の方が皆親切で笑顔で応対してくれた。
Stayed 1 night in May 2023

8/10 Good

Martijn

Travelled with family
Liked: Cleanliness, staff & service, amenities
Prima Onsen hotel, maar veelal voor de oudere Japanner. Wij hebben geen jonge mensen gezien. Helemaal geen Europees gezin zoals wij.
Stayed 1 night in Apr 2023

10/10 Excellent

Tadanori

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても親切にして頂き素敵な旅になりました！また伺います！
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

SEIJIRO

Stayed 2 nights in Oct 2022

10/10 Excellent

katsuki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

8/10 Good

TOSHIAKI

Stayed 1 night in Sep 2022

8/10 Good

Injin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事、お湯も良く久々に、ゆっくり過ごす事が出来ました。又行きたいホテルです。
Stayed 1 night in Aug 2022

10/10 Excellent

Katsuyoshi

Stayed 1 night in Jul 2022

10/10 Excellent

Katsuyoshi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
食事も美味しく、スタッフの対応は凄く良く素敵な時間を過ごす事が出来ました。
Stayed 1 night in Jun 2022

10/10 Excellent

katsuki

Stayed 1 night in May 2022

10/10 Excellent

Kazuhisa, Mitaka-shi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんとても親切で快適に過ごせました。 料理、お風呂も満足です。 また伺いたいと思います。
Stayed 1 night in May 2022

10/10 Excellent

HIDEKATSU

Stayed 1 night in Apr 2022

8/10 Good

Tomoaki

Travelled with partner
Liked: Cleanliness, staff & service, amenities
用意されていたスリッパが小さく、スリッパの縁を踏み続けて足の裏が痛くなった事以外はとても良かったです。
Stayed 1 night in Apr 2022

8/10 Good

RYOSUKE

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

正志

Travelled with family
Liked: Cleanliness, staff & service
部屋のクーラの電源が入っていなくて、朝方、寒くなるまで気がつかなかった。便座も冷たかった。自分で電源を入れれば済むことですが、少し寒いかなくらいで、夜寝てしまいました。節電のためなら仕方がありません。
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

6/10 Okay

TATSUHITO

Stayed 1 night in Oct 2021

10/10 Excellent

katsuhito

Stayed 1 night in Oct 2021

8/10 Good

MASAAKI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
スタッフが良い
スタッフたとても丁寧に対応してくれるホテルです。
Stayed 1 night in Sep 2021

10/10 Excellent

YUUTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
全てに満足です。
チェックインからチェックアウトまで全てに満足しました。 スタッフの教育も行き届いていて、とても快適に過ごすことが出来ました。 温泉二つと足湯があり、それだけでも楽しめます。 ロビーにはラウンジがあり優雅な時間を過ごすことができました！ また利用したいとおもいます。
Stayed 2 nights in Sep 2021

10/10 Excellent

SAORI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
サービス最高
到着から滞在中、いつも気にかけて頂いて、素敵な旅行ができました。 ありがとうございました！
Stayed 1 night in Jun 2021

10/10 Excellent

Akane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
心遣いが素晴らしいホテルでした！
今回2回目の宿泊でしたが、ご飯もとても美味しく またお風呂も広々としていてとても良かったです！ 朝食の時に、卵料理が出て来たけど本当は目玉焼きで食べる感じでしたが、私が目玉焼きが苦手な為、スクランブルエッグにしても良いですよと声を掛けていただけました。 また、サービスでケチャップも付けてもらえました！ おもてなしが感じられて、幸せなひと時でした！ ありがとうございました！ 機会があれば、また宿泊したいです。
Stayed 1 night in May 2021

8/10 Good

SHIGETO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

10/10 Excellent

KEIJI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021

8/10 Good

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

10/10 Excellent

深谷, 埼玉県

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
大変良かったです。 また泊まりたいです。
Stayed 1 night in Sep 2020

10/10 Excellent

KATSUYUKI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

MAUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

6/10 Okay

太一, 岐阜

Travelled with family
Liked: Staff & service
施設は、清潔で、対応もよかったですが、部屋が狭く、期待はずれでした。また、隣の部屋の人の声が筒抜けで、もう少し防音対策をされた方がよいかと思いました。
Stayed 1 night in Feb 2020