Ratings based on 537 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia-Verified Reviews
by A verified traveller
Posted 1 Jan. 2020
Really nice hotel, excellent large rooms and they really were supportive of our elderly parents. Good bar, good cava. Bit of a mess up on out last day where we booked the restaurant for lunch to make it all work with checking out, visiting the Guggenheim, booked lunch in the hotel (every bilbaoan seems to eat out for lunch so it is quite a task to find a place for 5) when it turned out that the restaurant wasn’t even open for lunch. We ended up in a place across the road where I actually didn’t want to go and it was not the food I wanted and more expensive. That was a shame because everything else was really good and nice.
by A verified traveller
Posted 19 Dec. 2019
Comment from Hotel Management
20 Dec. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear guest;
Thank you for chosing our hotel for your stay in Bilbao and for your excellent valuation.
We wish you a Merry Christmas and Happy new year.
Greetings from Bilbao
by A verified traveller
Posted 7 Nov. 2019
Bar location for turism
No climatisation
It is not a 4 stars
Comment from Hotel Management
7 Nov. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear guest;
Thank you very much for having taken a few moments of your valuable time to write us your comments about the services of our hotel during your recent stay with us.
First of all, accept our sincere apologies regarding to the air conditioning system. At our hotel is not able to have connected at meantime hot and cold air because of having only one air vent that can be used or for hot or cold. Because of that reason, it depends on the season for us. For winter and autumn we have central heating working and for summer and spring the air conditioning.
Thanking you again for your time and your comments, I remain at your entire disposal and send you my best regards.
Jon Espeja
Guest relations Manager
by A verified traveller
Beautiful Bilbao
Posted 5 Oct. 2019 on HotelsIt was our second stay in an NH hotel (prior to that, we stayed at NH Vigo) the rooms were comfortable, the beds can be better - twin size beds together do not make a full/queen size bed. I have traveled in Europe before, and this is not uncommon but they challenge the tourist to a quick adaptation to a different sleeping style. The A/Cs on the room can also be better, and cool the night for a better sleep. The bathrooms were comfortable, clean, and functional. The restaurant, and breakfast buffet was the best - thank you all very much!
Location of the hotel could not be better - downtown Bilbao! Walking distance to many attractions ...
Will come back to Bilbao soon, and will consider NH for our next stay!
Comment from Hotel Management
5 Oct. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear guest;
Thank you very much for having taken a few minutes of your valuable time to write us your comments about our hotel during your recent stay with us.
We are pleased to be your hosts. It is our aim to provide our guests the warmth and hospitality through our facilities and services.
I remain at your entire disposal and please contact us if you want to return to NH Collection Villa de Bilbao
Best regards.
by A verified traveller
Posted 27 Sep. 2019 on Hotels
by A verified traveller
A few days in Bilbao...
Posted 25 Sep. 2019 on HotelsNice, clean rooms & spacious too. Good WiFi. Friendly staff. Good location. Would recommend.
Comment from Hotel Management
25 Sep. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear Folake;
Tahnk you very much for your excellent review, It was a pleasure for all of us to have been your host in our city and we are glad to read you enjoyed your visit.
Best regards
by A verified traveller
Posted 23 Sep. 2019 on Hotels
by A verified traveller
Posted 5 Sep. 2019
Lovely welcome, close to bus station, greets room with all amenities and a few welcome extras eg slippers, nice toiletries
Comment from Hotel Management
6 Sep. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear guest;
We appreciate your dedication to share with us your last experience at NHC Villa de Bilbao. We are glad to read you enjoyed your stay with us.
Greetings from Bilbao
by A verified traveller from New York
Posted 4 Sep. 2019
Friendly and quick check-in. Clean and very spacious room. Highly recommended.
Comment from Hotel Management
4 Sep. 2019 by Jon Espeja Guest Relations Manager, Hotel Management
Dear Roberto;
Firstly, thank you very much for your excellent valuation and review. We are glad to read you appreciated our rooms, staff and cleaning of our property.
Receive our best wishes and do not hesitate to contact us for all you may need.
by A verified traveller from Miami/USA
Posted 25 Aug. 2019
Nice hotel but needs to improve its room service. Missing towels, soap after the room was made during our stay. We had to call almost every morning to request the aforementioned necessities.
Comment from Hotel Management
26 Aug. 2019 by Rosa Villar Guest Relations Assistant, Hotel Management
Dear guest;
First of all, Thank you very much for your dedication and valuation.
On the other hand, please accept our sincere apologies for the inconvenience with the room service. I will take note of your comments in order to improve the quality of our services and products.
Receive our best regards,
