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Reviews of Holiday Inn Express & Suites Yorkville, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Yorkville, an IHG Hotel
577 E KENDALL DRIVE, Yorkville, IL

Reviews

8.2

Very good

Rating 10 - Excellent. 221 out of 423 reviews" "
Rating 8 - Good. 100 out of 423 reviews" "
Rating 6 - Okay. 48 out of 423 reviews" "
Rating 4 - Poor. 24 out of 423 reviews" "
Rating 2 - Terrible. 30 out of 423 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only complaint was the food, everything else was great
Stayed 3 nights in May 2024

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was conveniently located to where we needed to be. The room was very nice & clean. It had a very good breakfast included. Really everything we needed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
A nice weekend stay
Stayed 2 nights in Apr 2024

6/10 Okay

Naul

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Staff was great, breakfast was great. Was disappointed that the pool and jacuzzi were not available. Some things in room were showing age or in disrepair.
Stayed 1 night in Apr 2024

10/10 Excellent

tyler

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Calvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet and affordable.
Stayed 1 night in Mar 2024

8/10 Good

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
TV not working right
Stayed 2 nights in Mar 2024

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first stay at this Holiday Inn. We were in Illinois visiting family. The location is excellent - right in the middle of many restaurants, a movie theater, shopping and local craft breweries. The hotel itself was quiet and clean, with ample parking. The front desk staff were friendly and helpful. The included continental breakfast was delicious with options to dine in or grab and go. Our room was clean and roomy. The bed was the most comfortable bed I have ever slept in! Even better than my bed at home . We’ve stayed at a local Airbnb for years in this town, but decided to try something different. I’m so glad we did! This will be our go-to place to stay when visiting from now on.
Stayed 3 nights in Mar 2024

8/10 Good

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very prompt and quite helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Donald

Liked: Property conditions & facilities
No comment
Stayed 1 night in Mar 2024

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was perfect for our needs.
Stayed 1 night in Feb 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and very clean. My WiFi didn’t work well in my room the first night but was fine in the morning
Stayed 1 night in Feb 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 2 nights in Feb 2024

8/10 Good

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

6/10 Okay

Teaira

Stayed 2 nights in Feb 2024

10/10 Excellent

Sanaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Margie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Hotel was nice, breakfast was good. Beds were comfortable and it was clean. Bummed the pool or hot tub didn’t work. Housekeeping only threw away our trash and gave us two weld which is not a problem BUT left our door open so when we came back it was opened and someone could got in our room. Thankfully there was both of value in there other than our meds and they didn’t offer us a discount because of it.
Stayed 2 nights in Feb 2024

8/10 Good

Laura

Stayed 1 night in Jan 2024

8/10 Good

Steven

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Holiday inn in Yorkville
Disappointed by the pool being closed. Broken tiles in the room. Bed was comfy. Front desk was very friendly and professional. I asked that Fox TV in restaurant due to propaganda and the next day it was changed. The breakfast offered a good selection of options. Several times the floor was filthy with stains and clumps in the hallways and elevator. There was garbage scattered outside in the parking lot and sidewalks. Staff was very friendly and social.
Stayed 5 nights in Jan 2024

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Really a nice and quiet stay. Plenty of places to eat in area
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Stayed 3 nights in Jan 2024

8/10 Good

Epiphany

Travelled with family and small children
Check in guy was distracted when we checked in and the room reeked of marijuana….the bathroom shower wall was also cracked with a large chunk of it missing. Beds were nice. Everything seemed clean. It was very quiet and breakfast was good
Stayed 1 night in Jan 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Megan

Disliked: Staff & service
Terrible service
This is one of the worst stays I can remember in recent travel. The service at the front desk was terrible. The pool was closed (part of the reason we chose this hotel) and the front desk was very rude about it when asked - no apology, just that it wouldn’t be open at all. I also asked for earbuds for the workout equipment (as stated on the sign) and was just told they don’t have any - no explanation, no apology. There was expired milk in the fridge (our stay was Jan 19-21) which a member of our group poured on their cereal and it came out chunky. The TV stopped working during our stay. The shower water never got above a lukewarm temperature. When asked if there were sheets for the pull out sofa and an extra towel for our room (we had 2 towels for a room that sleeps 6), I was met with an attitude at the front desk - like she couldn’t be bothered to get off her chair and go get the bedding. Parts of the breakfast were pulled by 9:30 on Sunday even though breakfast does not end until 10:30. When asked if they had more cinnamon rolls, the answer was just no. I would definitely not recommend this hotel.
Stayed 2 nights in Jan 2024

10/10 Excellent

candice

Stayed 1 night in Jan 2024

4/10 Poor

Jessica

Liked: Staff & service, room comfort
Disliked: Cleanliness
Lack of Cleanliness
My main complaints: I'm pretty sure the room wasn't properly serviced before my stay, there was still garbage from the previous guests in the bathroom garbage, there was what looked like small dots of blood from someone's face (not stains, looked like the pillow cases hadn't been washed) and the pillow also smelled. Other than that service was great. Just please please please work on cleanliness.
Stayed 1 night in Jan 2024

6/10 Okay

Yesmeen

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Beth

Stayed 2 nights in Dec 2023

10/10 Excellent

Stacy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Pool was closed, told probably not ever reopening. No in room guide for TV, check out, etc. Room was spacious, quiet, staff friendly and helpful and breakfast is great.
Stayed 1 night in Dec 2023

10/10 Excellent

Nishant, Union

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
new
Stayed 1 night in Dec 2023

8/10 Good

Brad

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Brandon

Stayed 1 night in Dec 2023

10/10 Excellent

Rajiv

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good facility
Stayed 1 night in Dec 2023

10/10 Excellent

Connie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Rachel

Liked: Cleanliness, amenities, property conditions & facilities
Property is nice wasn’t expecting a security deposit.
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay here again
Stayed 2 nights in Nov 2023

6/10 Okay

Dillon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Wifi didnt work and pool was closed. Everything else was fine.
Stayed 3 nights in Nov 2023

6/10 Okay

Matthew

Travelled with partner
Disliked: Cleanliness
Dirty walls. Zero insulation. Could hear door close and people walking on upper floor all night long.
Stayed 2 nights in Nov 2023

4/10 Poor

Johnny

Disliked: Cleanliness
Stayed 2 nights in Nov 2023

2/10 Terrible

Edith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid through Expedia and they didn’t explain when I first checked in that a standard room I had gotten prior directly off the website with no problem, didn’t include a king size bed this time. I said something and they said all king size beds were booked. The toilet didn’t flush I also complained and they charged me $50 additional when I explained that the tank didnt have water after the first time we noticed it didn’t flush. They asked if I had tried looking in the tank, I think as a guest you shouldn’t ask what I tried to troubleshoot with, but that it’s an issue in the first place. I travel for business all the time, and have stayed here prior to this visit with no problem, but purchasing through Expedia for some reason made it a huge inconvenience for me and the availability somehow changed. The staff half apologized but the fact I got charged extra was wrong and I will no longer be recommending this hotel to anyone that visits Yorkville. What a shame.
Stayed 2 nights in Nov 2023

4/10 Poor

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Eric

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Shamecka

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it!
Stayed 1 night in Aug 2023

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice rooms and comfortable beds. Close to restaurants and shopping.
Stayed 1 night in Oct 2023

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
The counter staff was great. Tried to contact rhe General manager without reply..
Stayed 1 night in Oct 2023

4/10 Poor

Chris

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and bedding was stained. I ordered a suite and didn’t even get one.
Stayed 1 night in Oct 2023

6/10 Okay

Ethan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023