It was not pleasant because the window blinds could not open and staff claim to be aware of the situation and still check us in. Attempts to change room could not happen as we had to wait for a room to open up. Because we had functions to attend , we ended up with the room. One morning, the hot breakfast fast was served cold and the male cook kept hovering around the small kitchen and serving area blocking ways and space. Requested for extra towel and the receptionist wanted us to bring the old towels for exchange. Bad customer servís.