Front of property - evening/night

Reviews of Radisson Blu Plaza Hotel Sydney

5 out of 5
Radisson Blu Plaza Hotel Sydney
27 O'Connell Street, Sydney, NSW

Reviews

9.4

Exceptional

Rating 10 - Excellent. 760 out of 1005 reviews" "
Rating 8 - Good. 178 out of 1005 reviews" "
Rating 6 - Okay. 32 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 19 out of 1005 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Leigh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our roomy was so lovely! It was a great location to access the Circular Quay area but also the CBD and Botanical Gardens Park. We were in Sydney for several days, and we were able to walk to all the top tourist attractions. The staff went above and beyond to make our stay was top-notch!
Stayed 3 nights in Mar 2024

8/10 Good

Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were recognized as VIP. If I could offer anything, it would be to clean mold in shower grout more frequently and have much faster coffee service in the restaurant.
Stayed 3 nights in Mar 2024

10/10 Excellent

Donna, Ypsilanti

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful.
Stayed 4 nights in Mar 2024

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Mar 2024

10/10 Excellent

Marsha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived a day before a cruise out of Sydney. Very welcoming atmosphere in the hotel. Could have taken train from airport and walked to the hotel but it was raining heavily so we took a cab. Very pricey option. Hopefully we'll be taking train when we leave. Very close location to restaurants and other sights in the area. Will be staying here on our way back home! Highly recommend this hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great all around
Stayed 3 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and were able to check in early. Great location. Comfortable room. Staff checked in on us to see if we needed anything. Wonderful stay!
Stayed 1 night in Mar 2024

10/10 Excellent

Terrence, Carseldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, great location and fabulous service. In house dining was very nice and great value too. Close to cbd shops and to waterfront. Will stay again
Stayed 3 nights in Mar 2024

10/10 Excellent

Shulin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Lauren, Lake Worth

Liked: Cleanliness
Hotel was in a great location. Bit of an older property. Technology in room was very old. Not able to cast to tv. Breakfast too expensive for what they had. Plan to eat elsewhere.
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Lauren,thank you for your review, this is much appreciate as it enables us to refine our service and business to continue improving.We appreciate that our property is older due to its heritage features and we have plans to re-invest in upgrades to various areas in the coming year.My apologies that you found the technology too old, I am unclear if there is certain areas of concern, as we offer Foxtel for Business along with casting features, QR code access for dining options, WIFI throughout the hotel and other connectivity options within our guest rooms.I also appreciate the expectation of value in our breakfast area. While we offer our popular full buffet, we also have a la carte options if you require a more limited menu - however I have asked our Food and Beverage manager to review our pricing to ensure we offer a range of value pricing.Lauren, thank you again for your feedback and I hope that you may select the Radisson Blu on a future occasion.Kind RegardsPeter Tudehope

10/10 Excellent

Albert James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpful and friendly staff. Great location.

10/10 Excellent

Valentino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Services by staff.
Stayed 3 nights in Mar 2024

10/10 Excellent

deborah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed at the Radisson Blu a few times and it is always a great stay. I especially like the business class lounge and rooms.
Stayed 1 night in Mar 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Walking distance to Circular Quay and Darling Harbour.
Stayed 2 nights in Mar 2024

8/10 Good

Richard

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Concierge and front desk service was great but bar and cafeteria staff were inexperienced. Construction around hotel was loud at times. Great location.
Stayed 3 nights in Mar 2024

10/10 Excellent

christie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff amazing location tops and rooms beautiful
Stayed 1 night in Mar 2024

6/10 Okay

Cheen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The only upside was the spacious room. Apart from that, I had to wait more than 30 mins for my room despite it's guaranteed check-in time. For my 4 nights stay, I encountered false fire alarm 3 times which is ridiculous in a such a short amount of time.
Stayed 4 nights in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Cheen,thank you for your review and I appreciate your feedback as this assists us in refining our service and procedures to continue improving.I apologise for the inconvenience that you experienced with the 3 fire alarms that occurred during your stay. Unfortunately there was a recurring problem with a single sensor that kept triggering until the fire department was able to isolate this sensor that has since been repaired. I also apologise for the wait time at your check in. Whilst our check in time is from 3pm, unfortunately we cannot guarantee a specific check in time as rooms are serviced continuously and during high demand periods, these can take some time. Our team does their best to get a quick turnaround for our guests, but I have re-iterated your experience with our Front Office Team for their reference.I do hope that we may have the opportunity to welcome your back some time in the future and ensure we deliver a memorable 5 star experience.kind regardsPeter Tudehope

10/10 Excellent

Fakhra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room. Service and location
Stayed 3 nights in Mar 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice helpful staff. Excellent choice of five different pillows and comfy mattress
Stayed 2 nights in Mar 2024

10/10 Excellent

Collette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. A short walk one way down to the harbour and in the other direction close to great shopping. The breakfast was one of the best buffets ever - specialty coffee machine, personal omelette bar, back bacon!!! Highly recommend the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

MARIA TERESA, Oakley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a perfect place for everything. Transportation is very accessible and you can just walk from the OPera House. Hotel is in the middle of the Business District. I love it!
Stayed 4 nights in Feb 2024

10/10 Excellent

Clifton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and welp appointed rooms.
Stayed 3 nights in Feb 2024

10/10 Excellent

Gala

Very nice hotel with great CBDdowntown location.
Stayed 4 nights in Feb 2024

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a wonderful hotel, conveniently located close enough to the shopping areas, restaurants and the international cricket stadium. We were greeted warmly on our arrival and our check in experience was seamless and pleasant. Lovely room as well
Stayed 2 nights in Feb 2024

10/10 Excellent

Vikram

Travelled with family
Liked: Amenities
All staff was very helpful. Big thanks for making our stay comfortable!
Stayed 3 nights in Feb 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location for a city break
Stayed 1 night in Feb 2024

10/10 Excellent

Hua-Ju, Sunnyvale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location. We can walk to circular quay To see opera house and bridge
Stayed 4 nights in Feb 2024

10/10 Excellent

Dr.Keith B

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very high standard all around. The concierge staff, along with the front desk clerks,were exceptionally helpful to an elderly couple with some infirmities. The Executive Lounge was very convenient and staffed attentively. Highly recommended.
Stayed 5 nights in Feb 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Feb 2024

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet luxury, Club Room was lovely- enjoyed breakfast and pre-dinner drinks
Stayed 2 nights in Feb 2024

4/10 Poor

alison

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here before and we had a lovely room, so expected the same this time, we were upgraded apparently but the room was tiny with a very small bed ( we are both tall) and a tiny bathroom , we were up high in the rooof it seemed overlooking a building site and the room smelt very musty, we were very disappointed this time.
Stayed 1 night in Feb 2024
Response from Peter Tudehope - General Manager on 19 Feb 2024
Dear Alison,Thank you for taking the time to share your recent experience with us. Your feedback is essential in helping us maintain the high standards of service we strive for.I sincerely apologize that your recent stay did not meet your expectations. It is disappointing to hear that you found the room size inadequate, and that you were not satisfied with the amenities provided. Please know that your comfort is of the utmost importance to us, and we regret any inconvenience caused by the room's size and layout.Regarding the view from your room and any associated disturbances, I assure you that we take our guests' comfort and experience seriously. We are actively looking into ways to minimize any disruptions and improve the overall ambiance of our rooms.We appreciate your loyalty as a returning guest and value your candid feedback. Please be assured that your comments have been shared with our team, and we are taking immediate steps to address the issues you have raised.Should your travels bring you back to Radisson Blu Plaza Hotel Sydney, I would be delighted to ensure that your stay exceeds your expectations. Warm regards,Peter TudehopeGeneral ManagerRadisson Blu Plaza Hotel Sydney.

10/10 Excellent

Joellen, Panama city beach

Travelled with family
Liked: Amenities
Outstanding staff especially the front desk and concierge.
Stayed 3 nights in Feb 2024

8/10 Good

Sajal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Rachel, Pukekohe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I can’t fault the property at all. The staff were friendly, polite and helpful. Really appreciated an early check in. Close to the train and close enough to walk to circular quay etc. it has an outdoor, pool and spa. The room was spacious and I couldn’t believe how quiet our room was.
Stayed 4 nights in Feb 2024

10/10 Excellent

Charlie

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff.
Stayed 1 night in Jan 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend the business class upgrade.
Stayed 2 nights in Jan 2024

10/10 Excellent

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were amazing! They answered all our questions regarding the area surrounding the hotel, and how to get around. The room was quiet and quite relaxing! Love that it had a fitness center on premises. They were able to accommodate us for early morning check-in. Amazing!
Stayed 2 nights in Jan 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024

8/10 Good

Way Sze

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect but could be better by changing from separate hot and cold taps to a single one which is much more easier to use. Also, a glass table top is not helpful for business travelers working with optical or laser mice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We love it hotel because is very clean
Stayed 1 night in Jan 2024

10/10 Excellent

Garreth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception staff were fantastic. Always a pleasure to deal with.
Stayed 1 night in Jan 2024

8/10 Good

curtis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel in great location. Above average hotel with clean room.
Stayed 1 night in Jan 2024

10/10 Excellent

Kim

Stayed 4 nights in Dec 2023

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Debbie

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice place to stay
Stayed 1 night in Jan 2024

8/10 Good

Peter

Stayed 4 nights in Jan 2024

10/10 Excellent

shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

DOINA, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the services provieded. Nice swiming pull and wellness center. Large rooms with nice setting. I highly recommend this hotel.
Stayed 4 nights in Jan 2024

10/10 Excellent

Marjory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a Radisson Blu before, in London. To select a hotel, I googled hotels for first time visitors. The location was perfect for us as we went to Circular Quay many times as well as Darling Harbor. The amenities of this 5 star hotel were consistent with our expectations. We loved it.
Stayed 5 nights in Jan 2024