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Reviews of Zhong Xiang Hotel

2.5 out of 5
Zhong Xiang Hotel
No 1558 Zhongxing Road, Shanghai, Shanghai

Reviews

7.0

Good

Rating 10 - Excellent. 8 out of 43 reviews" "
Rating 8 - Good. 14 out of 43 reviews" "
Rating 6 - Okay. 14 out of 43 reviews" "
Rating 4 - Poor. 6 out of 43 reviews" "
Rating 2 - Terrible. 1 out of 43 reviews" "

7.4/10

Cleanliness

6.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Philipp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There is a lot of room for improvement
It started at the Check-In when they asked me to take a picture without giving me any explanation. The service rarely speaks any english. At breakfast, they stopped offering coffee way before the end of their breakfast time. The room was noisy and poorly serviced and cleaned. Their elevator system is pretty crooked. By the way it stopped at each floor it took me sometimes 15min from leaving my room until I left the hotel...
Stayed 1 night in Oct 2018

6/10 Okay

Philipp

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I cannot recommend the hotel
This stay was not as pleasant as planned. The room was big but not in good shape. Water stains at the wall, a leaky shower, stained carpet and the hardest bed I have ever slept in. The sound isolation of the windows was very little and since the hotel is in a lively area of the city, we had 'entertainment' all night. The brekfast was okay. I tried the gym. They put the treadmill into a room with low ceilings... Meaning that if I would have run on it, I would bump my head each step...
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Disliked: Staff & service
Poor service
Night shift front desk staffs were not so friendly and the bed is too hard that I hardly slept.
Stayed 1 night in Jan 2018

8/10 Good

Ken

Liked: Cleanliness, property conditions & facilities
Close to Metro & Reasonably Good Overall
Stayed for 2 nights very handy to Shanghai Railway Station so easy to get to. Room relatively modern decor. Mattress on bed very hard almost too hard for a comfortable sleep. Had a few issues on arrival safe not functioning and bathroom like an ice box due to window not closing. Found out on the second day that the maintenance man can lock the window for you but for day one this information was too late. The desk supervisor on the day shift had a dismissive attitude she interrupted you whilst speaking and just wanted you gone. Breakfast was good with many choices of food available. Suggest waiters should clear away used dishes progressively rather than wait until you leave the table to do a big clean away. They weren't very busy the 2 mornings we were there so could easily do this. Suggest also some black tea bags made available in rooms for those not partial to green tea. Overall a fair to good rating would apply.
Stayed 2 nights in Jan 2018

10/10 Excellent

Phyllis, California, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was a very pleasant experience to stay at Zhong Xiang Hotel 中祥大酒店. The front desk staffs were very polite and helpful. The room is clean. I booked a standard single room that is little tight but comfortable still with fast speed Internet connection via WI-FI. It is within walking distance to Pu Shan tea market 普善毛家弄茶叶市场 where you can buy good quality tea with reasonable price after bargaining for 20-30% discount. There is a traditional market on Pu Shan Road. There are quite a few varieties for breakfast in the market and sounding area. I also visited the supermarket 联华超市 to pick up a few Chinese groceries (to bring back to US) on my way back to the hotel. This hotel is right next to the long distance bus station (长途汽车站) in North Square (北广场）. It is close to MRT #3 and 4. If you need to take the Airport Express No. 5 bus to get to Pu Dong International Airport, you can take a taxi or motorcycle taxi for 20 RMB to get to the South Square 南广场 by Shanghai Railroad Station ( 上海火车站). The bus stop is in front of 友谊服装批发城 on 秣陵路.
Stayed 1 night in Nov 2017

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Next to railway station and subway. great breakfast buffet.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Convenient location. Not a four star quality
Clean and relatively comfortable room. Breakfast buffet pretty good. Don't recommend the hotel restaurant for lunch or dinner. We Had dinner in the hotel's restaurant one night. Surprised to see that there was no one else there and only two tables were set for dining with no napkins. Food was extremely salty and staff uninterested in taking care of the customers. They were on their phones the entire time. Front door staff barely spoke English and wouldn't answer any questions or help with anything. We asked one of them to get us a taxi and he showed us the exit door to go outside and get it ourselves. Not a four star accommodation.

4/10 Poor

Paul, Los Angeles

Liked: Cleanliness, room comfort
Commercial hotel
On checking in the desk staff were pleasant - only one spoke some English. I was given a key/card. I went up to the 17th floor to room 1710. I tried to find the slot to insert the card.......there wasn't one! I thought something was wrong so I went down to the desk. They sent a non-English speaking person with me who showed me that the card must be 'waved' in front of box and the door opened. The card then had to be placed in a box next to door for lights to work. It would have been much more efficient if I - being a new client - was taken up to my room and shown how things worked! Room was clean; businesslike. In the morning I wanted to take a shower............no hot water! I moved lever to the right and left.....leaving in left position for a few minutes.........no hot water.........then right position......colder! Basin had hot water. On leaving to go out I advised the desk of the above! They said they would fix it............they didn't! Second and last morning..........no hot water. No, I would not stay there again. Sincerely, Paul S. Lewis

6/10 Okay

Denis

Liked: Cleanliness
Disliked: Property conditions & facilities

8/10 Good

Joely, Sheffield, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel close to the railway station
Stayed here for a couple of days on arrival in Shanghai and were quite happy with it so booked a couple more nights on returning to shanghai. Outside looks a little jaded but the inside is bright and clean and so were the rooms and restaurant. Lovely views from rooms and public square in front hosts an assortment of Chinese activities which are great to watch even if you don't want to join in. Are was safe and always a police presence, no trouble. People friendly, breakfast plentiful if a little weird, but remember it is Chinese, although they do toast and cereal as well (warm milk though). Nice extra touches in room such as slippers, combs and toothbrushes all new and sealed.

8/10 Good

Stephen, Kowloon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for the station
If you need a hotel near the railway station this place is perfect.

10/10 Excellent

xueke, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great
thats a great hotel beside the train station. i like it thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good service and very clean hotel,, good rooms and the price also good

4/10 Poor

j21099, Indianapolis, Indiana, USA

Liked: Cleanliness
Disliked: Property conditions & facilities
The four-star ranking is a mistake
Choosing Zhongxiang Hotel in Shanghai was a mistake. The only thing that is good about this hotel is that it is by the Shanghai Railway Station. As a result, it is very convenient to travel around. However, this hotel does not deserve its four-star status at all. First, when I tried to check in, a front desk lady told me that the hotel had not received my reservation from hotels.com. She asked me to call hotels.com, and it took me around one hour to solve the problem with poor online phone connection since I was outside of the United States. The way she handled the problem was hardly professional. Second, the hotel does not truly have a non-smoking room. The smell of smoke goes into my booked “non-smoking” room via the ventilation system. Third, I was assigned to a room on the 13th floor, and there was no WiFi signal. As a result, none of my hand-held devices could access the Internet for four days. I called the front desk to solve the issue. The rep told me that someone would call back, but nobody called back. Fourth, there was not even tissue paper in the hotel room. Finally, the hotel Web page on hotels.com says that the hotel has a pingpong room. I asked for access, the front desk told me that it had been deserted for many years and could not be used. In short, my experience with this hotel was nothing but daily frustration, and I would not go back to it again.

10/10 Excellent

sue, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Best Hotel Staff Ever !
i arrived from the airport at around midnight and the staff informed me my deluxe double i had booked was unavailable but would put me in a business double at no extra cost then processed it swiftly so that i could get to my room and sleep. The breakfast was brilliant,offering a choice of both chinese and western and the staff in the restaurant were so friendly. i needed to book a bus ticket and they were so helpful to me taking me to the bus station and helping me buy one. also needed to contact a friend in jiangsu to meet me from the bus,my phone wasnt working and they let me use their phone,my friend didnt answer,so they let me use their internet too. My friend informed me that he picked up the missed calls and when he called the hotel,they remembered me and gave him all the details about the bus, he said they were so friendly and helpful to him also, enabling him to meet me from the bus ontime. Probably the nicest, kindest, friendliest and most helpful hotel staff i have ever met in all my travels. i will most definately stay here again when i am in shanghai in july.

6/10 Okay

Yu

位置方便，内部较旧
酒店位置很好，周边配套也方便，前台工作人员服务态度友善，大堂和走廊保养较好，但房间内部，尤其是洗手间的清洁，毛巾的清洁程度，有待加强。洗头水和沐浴露的包装和质感都很陈旧。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上海駅の近いところで、外国人よく泊まってるらしい。
上海駅の近いところで、外国人がよく泊まってるらしいです。ロビーが綺麗ですし、客室も清潔です。設備がとても良いです。アイロンなども部屋の中に置いてます。おすすめです。
Stayed 4 nights in Mar 2018

8/10 Good

yan9ary, Seoul

Liked: Property conditions & facilities
상해역 바로 앞에 있는 호텔
호텔은 오래되서 그렇지 크고 좋은 호텔입니다. 좀 시끄러워요. 역 바로 앞에 있어서 근처에 노숙자도 많아요.
Stayed 2 nights in Dec 2017

6/10 Okay

TonyYen, 日本

駅近
北広場の目の前で立地はいい。上海駅を抜けることはできないにで南に行くには不便。朝食が高い。部屋が狭い。バスタブがあるのでゆっくり浸かれる。
Stayed 1 night in Oct 2017

2/10 Terrible

YAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
有健身房但设备坏了,不好用,太差
酒店老旧不好
Stayed 2 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2017

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
good location and very close to the train station.

6/10 Okay

HaTa, Tokyo

Disliked: Staff & service
上海駅からは凄く近いです。
上海駅からは凄く近いですが、地下鉄1号線の乗り場に行くにはやや不便です。3号線、4号線をメインに使う方には立地は最高かも。 従業員は、日本語は出来ないと思っていた方が良いレベルですね。あと、たまたまかもしれませんが、ひげ剃りと歯ブラシのセットは有りませんでした。部屋は、値段なりの綺麗さだと思います。

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
入住、退房很慢，房間桌燈及浴室燈都太暗。

8/10 Good

Soramame, 香川県

上海駅 目の前！
表示された地図を頼りに歩きましたが、すごい遠回りをしてしまい、結局ホテルは 上海駅 北口の目の前にありました。雨が振っててもなんとか大丈夫な距離だと思います。

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

8/10 Good

linegold, 神奈川県

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
国鉄上海駅北口の目の前にある。
シングルルームに3連泊しました。従業員はそっけなく挨拶さえしないのが気になりますが、中国ですからまあそんなものでしょう。 客室は掃除も行き届いてて、快適に過ごす事ができました。朝食なしのプランでしたが、目の前の上海駅の食堂が朝早くから開いていたので困る事はありませんでした。

6/10 Okay

Verified traveller

Disliked: Staff & service
従業員はイマイチ（英語が通じにくい）だったけど、部屋はきれいだった。 目の前に上海駅があって、地下鉄の上海火車駅も近いから移動には便利！
真ん前が上海駅

6/10 Okay

Catherine, 臺灣

Disliked: Cleanliness, room comfort
Location 近火車站，但房間的 facility 不佳
Check in 太慢，床舖實在太硬，地毯老舊，有臭味。早餐豐富也多樣。

8/10 Good

guohong, US

Liked: Cleanliness, property conditions & facilities, room comfort
价格低，质量高。赞

10/10 Excellent

Yishen, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is the best hotel I have been stayed in Shanghai, I would choose this resort again

8/10 Good

Jan, Helsinki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location if you are going to use the railways, since the hotel is by the Shanghai railway station. When you arrive and start looking for the hotel, make sure that you exit the railway station or the metro at the NORTH square of the railway station. Otherwise you will have trouble finding the hotel navigating from the confusing and huge station.

6/10 Okay

Verified traveller

下次不會考慮
方便但是太舊了

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
금연 객실로 요청드렸는데, 흡연객실이었고 침대도 트윈이라고 하긴엔 쫌 아니더군요 ㅠㅠ
객실 내 변기가 계속 고장이 나서 불편하였는데도, 객실 변경 같은 대처는 안 해 주더군요. 다시 이 호텔 이용할 것 같지 않구요 그리고 와이파이가 가능하다고 했는데, 중국 내 전화기만 가능한 와이파이를 가능하더군요. 이런 건 가능하다고 적어두시면 안되지요... 익스피디아도 제가 기록한 메모는 전혀 보지를 않는 것 같더군요. 왜 메모장을 만들어두었는지...의문이 갑니다.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
上海駅北広場目の前
上海駅北広場目の前で迷わず見つけられてよい。もし、電車で空港から来るなら、4番線を使ってくるとさらに迷わす来ることが出る。部屋は、新しくはないが綺麗に掃除されていて居心地いい方だと思う。ただ、夕方から夜にかけて、外の広場から音楽が聞こえてきてうるさくなる。しかし、よる遅くになれば止まって静かになるのでまあ我慢できる範囲だ。全体的に、中国のホテルとしてはこの価格帯でなら満足できるものたと思います。

6/10 Okay

Salvucci, Pesaro

Liked: Cleanliness
ottima posizione, povera connessione internet
ottima posizione nella piazza della stazione ferroviaria. Povera connessione Internet, sia in camera (solo LAN, salvo cellulare cinese x connessione wifi) che nella hall. Personale adeguatamente efficiente. Abbastanza difficoltoso trovare taxi

6/10 Okay

Verified traveller

6/10 Okay

CHO KIN JOE

8/10 Good

Edcat, Whosguessing

Liked: Room comfort
Disliked: Cleanliness
Great location in Shanghai station - Exit 4
Stay was OK, budget hotel with simple breakfast but employees doesn't seem to speak much English. Services are slow but somewhat elaborate.

10/10 Excellent

YORK, 日本

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
上海火車駅北口広場にある良いホテル
地下鉄だとちょっと歩くことになるが、北口広場に出れば迷うことはない。フロントの方は私の拙い中国語に対してとても愛想よく接してくれ、５泊６日の旅行初日だったのでなおさらうれしかった。 部屋はシングルルーム（セミダブル）で広さも申し分なし。 設備の冷蔵庫は利きが悪く、持ち込み飲料が冷えないままだった点とバスローブなかった点がマイナス。 無料ミネラルウォーター２本あり驚いたのはアイロンが置かれていたこと。アメニティーも問題なし。 インターネットはこの国共通の遅さで我慢できるが、タブを増やすたびにセキュリティーコードを入力することが面倒だった。

8/10 Good

jack, 南京

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
绝佳的地点
靠近上海站，很方便，周边配套的饭店也很好。

8/10 Good

RA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Ordentliches, zentral gelegenes Hotel
War seinen günstigen Preis absolut wert, Internetzugang im "Business Center" überteuert.

4/10 Poor

RA

Disliked: Room comfort
seinen preis von ca. 30 EUR wert
ordentlich für 30 EUR im EZ o.F.