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Reviews of International Service Apartments

2.5 out of 5
International Service Apartments
99 Huichuan Road, Changning District,, 99?, Shanghai, PVG

Reviews

5.8
Rating 10 - Excellent. 6 out of 200 reviews" "
Rating 8 - Good. 50 out of 200 reviews" "
Rating 6 - Okay. 75 out of 200 reviews" "
Rating 4 - Poor. 53 out of 200 reviews" "
Rating 2 - Terrible. 16 out of 200 reviews" "

5.0/10

Cleanliness

5.2/10

Staff & service

4.0/10

Amenities

5.0/10

Property conditions & facilities

Reviews

2/10 Terrible

mian lee, kuala lumpur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel should be taken off all the websites!!!
A video was taken on how bad the state of the room and toilet and we are demanding for a full refund as 5 employees did check-in, saw the state of the rooms and left the hotel under 5 minutes! Horrible state to be in when you are travelling and to note that it is rated as a 4 star facility!
Stayed 1 night in Apr 2018
Response from Reception on 24 Apr 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon

2/10 Terrible

Yan, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrible hotel, should be removed from Expedia
- after check in they ask you submit your passport 2 days for police registration ( this mean this hotel not a government approved hotel can stay international guest. ) - a king size bed room, only with 2 pillows ( 2" high pillow). -sink broken -all furniture, chairs looks at least 6 months no clean, put cloths in closest, then find all cloths get a lot of white dust. - no local telephone. - matters can feel all springs wire on surface. Most terrible thing is we storage 4 luddages after check out, tell them come back pick up on 12- 1 pm. When we back on 12: 30 pm, the only lady in front besk clocked door and out of hotel, call a posted phone number, no reply. ..... We find a clean lady she contact their manager ( out of town), get find out this front desk lady at out side of hotel . After 30 mins, the lady back but tell us the door access card lost just during out of hotel. So we have to keep waiting until she get door access card from the building management company. This all our experience this time stay in this hotel.
Stayed 2 nights in Feb 2018
Response from FIGO on 27 Mar 2018
感谢您入住新加坡思家国际服务公寓(上海)，我们酒店位于中山公园核心商圈，步行至地铁2，3，4号线中山公园站只需1分钟，是您商务出差，旅游度假的首选。谢谢您的点评并期待下次能继续为您服务，祝您和家人身体健康，工作顺利，合家欢乐。

6/10 Okay

Elias

Liked: Staff & service
Disliked: Cleanliness, room comfort
Very convenient place, but with shortcomings.
I've been staying here on and off for the last 2 years. It's a very convenient place, with Cloud 9 shopping mall, the new Raffles City mall and the Zhongshan Park metro station, all across the street pretty much. However, problems always pop up. The internet, which is from 2010 China standard (2 Mbps WITHOUT vpn), sometimes drops drastically during periods of heavy usage, i.e. weekend nights. The central heating sometimes stops, or starts spewing cold air, regardless of the thermostat temperature. The worst part is the internal noise. Many (most) Chinese guests feel they are the only people in the building. I regularly have neighbors who stomp their feet when walking and slamming doors, drawers etc. The lack of any insulation between floors makes matters worse. The cleaning girls can sometimes be just as noisy, as they usually behave as if this is an office workplace instead of a hotel. The pluses though, other than the location, is the excellent hot water pressure in the bathroom and the service attitude of the staff, who respond to issues immediately.
Stayed 12 nights in Dec 2017
Response from Figo on 9 Jan 2018
Dear Customer: Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon. Happy New Year.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is something you would probably avoid unless u r really on budget.
Stayed 1 night in Dec 2017
Response from Figo Pang on 14 Dec 2017
Dear Anonymous: Thanks for your reviews, we will do the best and sorry for inconvenience caused about it. Have a nice day. Thank you very much. Best regards Figo Pang

8/10 Good

Thomas

Liked: Staff & service, property conditions & facilities, room comfort
Shanghai #1
First international trip! The stay was good.
Stayed 16 nights in Oct 2017
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Be aware
It was not a 4-star hotel-Economy stay, not 4-star worth stay. The shower in bathroom needed some works. Staffs were nice and kind however they couldn't speak English at all.
Stayed 2 nights in Aug 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Basically on top of the subway and close to everything. Great place and location
Stayed 3 nights in Aug 2017

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five stops from the Bund
The room had a refrigerator, kitchen table and a loft area with a desk area and second bed. There was a convenience store across the street. No issues. Nice place.

4/10 Poor

Leon, Adelaide, Australia

Disliked: Staff & service, property conditions & facilities
Hard to locate and a bit far from the CBD.
They have a different name for this hotel on the outside which makes it hard to look for. To enter the hotel, I had to go up the uncovered escalator/stairs outside. Given that it was raining, the escalator was inoperable, so imagine yourself climbing up a flight of stairs with your luggage. At the front desk, they will not know of your accommodation. You will have to go through their security guards up to level 9 (Room 921) to check-in. The room smells of mold.

6/10 Okay

Guojun, singapore

Liked: Staff & service
Disliked: Property conditions & facilities
excellent location.
The location is excellent. There is a big shopping center with lots of eating places within 5 min walk. Subway route 2 is just opposite the road which leads you to most of the landmarks, tourist spots in Shanghai. However the condition of the hotel is not good. Everything is a bit run down.

4/10 Poor

Jerry , Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty low class hotel w/ excellent location
Hotel is located at excellent location, literally just next to line 2,3,4 subway station, take the exit 7, then across the one way street, take the escalator to 2nd floor, get into the building and take the elevator to 9th floor, look for the office room as the reception. The room will meet your basic desire only if your expectations is based on the discounted extremely low price, or else you would be disappointed for sure.

6/10 Okay

Richard, Los Angeles, California

Disliked: Cleanliness, room comfort
Great location for transportation and shopping.
It is very nice that the hotel provides washer machine. 1st time experience of check-in at RM.921 instead of front desk. Too cheap window drapery wakes you up in early morning. Only one pillow does not provide any comfort. In the bathroom, no lighting over the mirror. The kitchen clearness needs more attention due to a couple of tiny cockroach.

6/10 Okay

Elias, NYC

Disliked: Property conditions & facilities
Mediocre place but good location
This hotel is nothing to write home about. It's a high story building that shares the rooms among several hotel companies. It's a 12 year old building, which in today's China means it's getting old and very near the end of its useful life. 95% of the rooms are basically studio units with a tiny kitchenette. The cleaning is quick and superficial (as in all of China), the internet is frustrating (most rooms have a 2-2.5 Mbps connection, WITHOUT a vpn, a vpn will drop the speed by another 50-80%), but they have ok bed mattresses and functional furniture. Don't expect utensils or pots and pans here. On the plus side, the shower water pressure is great and most rooms (not all) have central heating and A/C. What this hotel has going for it is the location. Very near the metro lines 2,3 and 4 and the Long Zhi Meng shopping center across the street. If it wasn't for the location this place would charge 30%-50% less.

4/10 Poor

Stanley, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel close to subway, but nothing else positive
Room dirty. Needs good spring clean. When we complained, the staff gave it a token clean. difficult to get staff to understand as no one spoke English. Hotel close to subway and a reasonable supermarket. building poorly designed as escalators to ground floor from reception area were outside and flooded when it rained, so they were not working most of the time, so had to carry luggage up / down stairs. Would not recommend especially to Western tourists

2/10 Terrible

Yungping

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

4/10 Poor

Luis, Miami, FL

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad start to 2016
I chose the "Deluxe" room to make my New Year's Eve in Shanghai a memorable experience - and it was for all the wrong reasons. First, the level of cleanliness really was substandard. But more importantly, the TV did not initially work and the microwave and refrigerator both needed to be replaced. No real amenities to speak of and very spotty internet. Itchy sheets, a hard bed, and flat pillows just made the whole experience worse. To add insult to injury, I emailed Hotels.com on 12.29 and as of 01.06 (date of this review), I have not received a response.

8/10 Good

Pauline, Malaysia

Liked: Cleanliness, staff & service, room comfort
Clean and near to MRT station!
Hotel is good, very near to MRT station and there is a shopping mall across the road.

6/10 Okay

Elias, NYC

Below average hotel rooms, great location.
This is a hotel, along with the other 2-3 in the same building, that if it was in a different location, it could not charge over 200 yuan ($30) a night. The extra you are paying is for simply being next to the Zhongshan park metro station, the shopping mall and the surrounding neighborhood. The hotel rooms (I have stayed in 4-5 of them over the last year) are, let's say, less than Greentree Inn in quality. Small, with a nice enough double bed, small table and chairs and a small kitchenette. Internet is a standard China Telecom connection from 3 years ago with a router (measured speeds of 1.5-3 mbps). Aircon works well and there is central heating. Outside noise can be had from all directions and inside noise is a given as the hotel is frequented by Chinese travelers. No gym but there are three(!) across the street. As I said, this is one of the most convenient locations in Shanghai. Convenience stores, restaurants and Carrefour are from 2 to 7 minutes walk.

4/10 Poor

ott man, ottaw, on

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is good, but condition need upgrade.
This hotel maybe suitable for students stay, cheap, convenient. But not for people who want to have 4-star hotel.

6/10 Okay

Kevin, Toronto

Disliked: Cleanliness, staff & service, room comfort
Mediocre hotel in good location
Besides the location, I can't really say much about the hotel. Check-in is at an adjacent unit not downstairs at the lobby which is odd. Overall not bad for 2 nights stay, but I don't think I can handle another night. At least there is hot water in the shower.

6/10 Okay

Verified traveller

Liked: Cleanliness
Basic but not Complaining
The hotel is excellent for the price. It is pretty basic. I liked the fact that they had a microwave, small stove and laundry machine. The location is excellent. Several Subway lanes are within 5min walk from the hotel. I wish the receptionist would smile a bit more.

6/10 Okay

Jane, Seattle, WA , USA

good location , fair price. meet my basic needs.
This is my first time stay there, I think I will come back again when I go to Shanghai. Because it meet my basic needs, it has good location with fair price, even though I can hear near by subway noise.

4/10 Poor

Kawaisan, Hong Kong

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sleeping in an Office Building
If you have not slept in an office building before, then this is the perfect hotel for you. You arrive at the location, pull your luggage up 20 flights of stairs (don't wait for a porter as they don't exist), you will see a typical hotel reception....whose only job is to tell you that YOUR reception is actually on the 9th floor. You walk into an office building and get up to the 9/F where you will check in inside a room with a signage of the hotel. Then, the receptionist will give you the key to go back down to 7/F. You go down to 7/F to look for your room...along the way, you will find another hotel reception and many rooms with a Company signage which means people are working inside. You enter the room with very basic facilities (which is to be expected). The towels are well used, and the overall conditions are old and taggy! Amazingly, there is no toilet paper...and at that point, I didn't even bother to go back to the 9/F...

2/10 Terrible

Alex, Wellington, NZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete Misrepresentation
We didn't stay. It was 1 star not 4. We were very disappointed. We believed we had booked 4 star accomodation. Unfortunately it came up well short of the mark. It was clean but very very scruffy and uncomfortable. We decided to bite the bullet and not stay there rather than being miserable. We relocated to the Sofitel, which definitely was 4 star.

6/10 Okay

gp

Disliked: Property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Good facilities, just zero english & accessability
facilities were more than adequate for a single guy like me, and i thought i would be in trouble bringing Australian power plugs, but they had already inbuilt plugs to let me use. Free wireless in my room also. Can't complain. I didn't use the kitchen but it was there ever in case I needed to make something. The only downer is that the escalators dont work. They put a huge pot plant at the base to make sure people don't go up. Seems they don't want to fix it. So if you are disabled, don't even try to get here. Reception had pretty much zero english, so I fumbled my way to my room, but it was all good.

8/10 Good

HY, USA

Liked: Room comfort
very reasnable priced
Cleanliness of room can be improved. Carpet is well aged.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

6/10 Okay

Pekingduck, TOKYO, Japan

Disliked: Staff & service
This's the best place for my 1wk staying in SH
If you don't want spend that much in Shanghai or if you have to make some laundry, this is the hotel you're looking for, Hard to find, no WiFi can be disappointing, but you can take care of it, right?

6/10 Okay

Verified traveller

Disliked: Staff & service
Overall it's okay
The room looks old and not maintained very well. The housekeeper doesn't do much except changing towels and throwing the garbage. The girl I dealt with wasn't too accommodating.She didn't even look at you when talking to you. Overall, if you don't have too much expectation, it is okay to stay. The location of this hotel is very convenient, close to a few subway lines and a big shopping mall with lots of restaurants. But there are other hotels in the same building you can choose from.

4/10 Poor

Mark, New York, NY, USA

Disliked: Cleanliness, staff & service
Not recommended for business traveling
This hotel should not be more than 2.5 stars by any means so to post it as 3 stars I think is misleading.

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

tomi

Disliked: Amenities
部屋は広かったです。
Stayed 2 nights in May 2017

6/10 Okay

Anders

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2018

2/10 Terrible

inoue, どこか

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
余りにも部屋が汚い。良いところは場所と洗濯機と電子レンジがあるところ。夏で子供連れなので洗濯機が必要だから滞在しているが、掃除してくれないので困っている。部屋が汚くても良いなら良いかも。
Stayed 8 nights in Jul 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2018

4/10 Poor

TAKAHIKO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
チェックイン時に誰もいなくて10分以上待たされました
Stayed 1 night in Jun 2018
Response from Xu Yang on 13 July 2018
Thank you for staying International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

6/10 Okay

JingMing

Stayed 1 night in Jun 2018
Response from Figo on 10 June 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

4/10 Poor

ken, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
駅近、洗濯機付き
長期海外出張に対して便利です。ホテルの施設はだんだんふるくになってます。ホテル従業員の職業訓練にたいしても、足りないです。
Stayed 1 night in May 2018
Response from Figo on 8 June 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
部屋もサービスもボロボロ
この建物には多くのサービスアパートメント会社が入っているのですが、価格は最安値ですが部屋の管理や受付の対応も最低です。 かなり前から利用してますが今回の受付の担当は全くやる気なし。 部屋の冷蔵庫はカビだらけでネットもテレビも映らない状態だった。
Response from Figo on 8 June 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ロケーションが非常に良い点は高く評価でき、冷蔵庫や洗濯機があるのも良い点。だが、部屋は汚いし、接客は悪い。周辺に比べて料金が安いから利用価値は有るが、積極的に利用したいとは思わない施設だ。
Stayed 4 nights in Apr 2018
Response from Figo on 8 June 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon.

6/10 Okay

旅人, Ｊａｐａｎ

地下鉄の駅が近い
フロント（９階）が常に人がいるわけではないので、いない時は少し困る。 キッチン、洗濯機などがあり、長期滞在にもオススメです。
Stayed 3 nights in Apr 2018
Response from Reception on 23 Apr 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Majoituspaikalla ei omaa aula palvelua vaan sisään kirjautumiseen pitää mennä kerrokseen 9 ja löytää sieltä huone missä joku ottaa sinut vastaan. Sattumoisin tulin hotellille yöllä niin tämä ko. henkilö oli nukkumassa. Viimein kun löysin huoneen, herätettyä respan ja sai avaimen huoneeseen, huone oli kaameassa kunnossa. Pinnat repsottaa, likaa joka puolella. 2 avattua wc paperi rullaa vessassa, ja huonetta ei olla pintaremontoitu 20 vuoteen. WiFi ei toimi ja kävin alakerrassa aulasta kysymässä niin vastaus oli että ei kuulu meille kun ei ole meidän hotelli. Valitsin tämän hotellin koska se oli Hotel.Comin mukaan 4 tähteä. Aivan luokaton kokemus ja hotellin taso on lähempänä 2* jos sitäkään. Pimennys verhoja ei ole ja vaikka asuin 26 kerroksessa metron äänet kulkeutuvat huoneeseen erittäin hyvin.
Response from Reception on 22 Apr 2018
Thank you for staying Singapore International Service Apartments (Shanghai), our hotel located Zhongshan Park CBD center, just closing metro Line2,3,4 zhongshan park station. Around our hotel have Cloud Nine shooping center, Paris Spring shopping center, Carrefour supermarket, metro shooping street, etc. Thanks again and glad to see you soon

4/10 Poor

MASAYOSHI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
運営会社変更?
立地と同じ新時空内では最安値なのですが、今回フロントが921から622の他社に変更されてました。統合ですかね？　まぁ案内もなく、フロントもチェックイン1800、アウト1130の時点で閉まってましたので、電話で要確認 部屋はやはり経年劣化が激しい、安さと、チェックイン、アウトの手軽さがよかったのだが、今後は、他名のサービスアパートを選択かなぁ？ 中国初でここ使う人は少ないとは思いますが、同じ建物同じ間取りですから、少なくとも受付の窓口部屋が開いているところをお薦めします。
Stayed 3 nights in Mar 2018
Response from FIGO on 27 Mar 2018
感谢您入住新加坡思家国际服务公寓(上海)，我们酒店位于中山公园核心商圈，步行至地铁2，3，4号线中山公园站只需1分钟，是您商务出差，旅游度假的首选。谢谢您的点评并期待下次能继续为您服务，祝您和家人身体健康，工作顺利，合家欢乐。

6/10 Okay

ばか敏, 群馬県

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
エアコン
エアコンをつけるとロフト側は暑い 下は寒い 暖かい空気が上に行って下側は寒い ミネラルウォーターは無い 駅はすごく近い
Stayed 3 nights in Feb 2018
Response from FIGO on 27 Mar 2018
感谢您入住新加坡思家国际服务公寓(上海)，我们酒店位于中山公园核心商圈，步行至地铁2，3，4号线中山公园站只需1分钟，是您商务出差，旅游度假的首选。谢谢您的点评并期待下次能继续为您服务，祝您和家人身体健康，工作顺利，合家欢乐。

6/10 Okay

建, 日本

Liked: Staff & service
駅近い、近くに総合デパートがあり、美味しい食事処が一杯あります。
アパートメント設備があり、便利ですが大分使えないです。洗面所の備品は少し使いやすい用意して欲しいです。タオルは更新しなければならないです。
Stayed 3 nights in Jan 2018
Response from FIGO on 27 Mar 2018
感谢您入住新加坡思家国际服务公寓(上海)，我们酒店位于中山公园核心商圈，步行至地铁2，3，4号线中山公园站只需1分钟，是您商务出差，旅游度假的首选。谢谢您的点评并期待下次能继续为您服务，祝您和家人身体健康，工作顺利，合家欢乐。

8/10 Good

SUNGHUEI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
價錢來說就是可以接受囉
Stayed 2 nights in Jan 2018
Response from Figo on 18 Jan 2018
感谢您入住我们的公寓，希望我们的服务能够得到您的满意，并期待下次能继续为您服务，祝您和家人身体健康，工作顺利，合家欢乐，新年快乐。

6/10 Okay

H, Taipei

Disliked: Property conditions & facilities
Convenient location, but need makeover soon.
It is located next to subway station and resonable priced. However, my room has some cockroach problem. Kill five in three days.
Stayed 3 nights in Jan 2018
Response from Figo on 16 Jan 2018
Thank you for staying our apartments, The Health Bureau sprayed cockroach drugs, leading to climbing into the room from the air conditioning pipe,so sorry for inconvenience caused it and welcome stay again, I wish you good health and happiness in your work.

4/10 Poor

Tom, Tokyo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just only good location
It’s only good location. All facility is bad and old. Not clean. If just consider location, you can chose this one.
Stayed 3 nights in Dec 2017
Response from Figo on 29 Dec 2017
Dear Customer： Thanks for your message. Welcome to staying our apartments，we will improve management of cleaner，sorry for inconveience caused it，thanks again and happy new year.