Exterior

Reviews of Santiago Marriott Hotel

4.5 out of 5
Santiago Marriott Hotel
Av Presidente Kennedy 5741, Santiago, Region Metropolitana

Reviews

8.8

Excellent

Rating 10 - Excellent. 168 out of 295 reviews" "
Rating 8 - Good. 86 out of 295 reviews" "
Rating 6 - Okay. 14 out of 295 reviews" "
Rating 4 - Poor. 21 out of 295 reviews" "
Rating 2 - Terrible. 6 out of 295 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hans Carvajal | Hotel Concierge on 23 Mar 2024
Thank you for your preference and such great qualification! We hope you come visit us again and many more times in the future.

2/10 Terrible

Gary

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Osvaldo Quiroz on 16 Feb 2024
Dear. Gary, We are sorry to hear that your stay was not as pleasant as it should have been, but we very much appreciate you taking a few moments to share your experience with us. Satisfaction surveys are automatically sent randomly to some of our guests and, together with the comments that we receive through other channels such as Expedia, allow us to know the opinion of those who stay with us and work to improve our service. Thanks again for your time. We hope that in the future you decide to visit us again so that we can reverse this experience. Kind regards,

4/10 Poor

Amir

Liked: Staff & service
Disliked: Amenities
The property is very outdated. It is not 4 or 5 stars. Service was good. Location is excellent.
Stayed 2 nights in Jan 2024
Response from Hans Carvajal | Hotel Concierge on 26 Jan 2024
Dear Mr. Amir. We are very sorry that we did not reach your expectations on this occasion. We hope that in the near future you will give us the opportunity to host you again and be able to reverse your disagreement. My best regards.

10/10 Excellent

shahriar

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with friendly staff.
Stayed 1 night in Dec 2023
Response from Hans Carvajal | Hotel Concierge on 31 Jan 2024
Dear Mr. Shahriar, thank you for such good review and preference. We hope you come visit us many more times in the future!.

10/10 Excellent

Juan

Stayed 2 nights in Dec 2023
Response from Hans Carvajal | Hotel Concierge on 22 Dec 2023
Dear guest. Thank you so much for this review. We hope you come visit us again and many more times in the future. Thank you for your preference.

10/10 Excellent

CANDACE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was probably the best Marriott experience we’ve had, staff was amazing and very accommodating. This location is perfect it is close to everything, grocery, drug store, mall, and food. Would highly recommend.
Stayed 3 nights in Nov 2023
Response from Hans Carvajal | Hotel Concierge on 7 Nov 2023
Dear Candace. Thank you so much for this nice comment. We hope you come visit us again and many more times in the future. Thank you for your preference.

6/10 Okay

Mark

Stayed 1 night in Nov 2023
Response from Hans Carvajal | Hotel Concierge on 28 Nov 2023
Estimado Don Mark, reciba hoy mi más cordial saludo. Lamentamos muchísimo no haber estado a la altura de sus expectativas en esta ocasión. Esperamos que en el futuro cercano nos brinde la oportunidad de hospedarlo nuevamente. Con sincera cordialidad, Hans Carvajal Hotel Concierge

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Hans Carvajal | Hotel Concierge on 13 Oct 2023
Thank you for your preference. We hope you come visit us many more times in the future!

4/10 Poor

Jose, Miami

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Hans Carvajal | Hotel Concierge on 3 Oct 2023
Estimado Don José, reciba hoy mi más cordial saludo. Lamentamos muchísimo no haber estado a la altura de sus expectativas en esta ocasión. Esperamos que en el futuro cercanos nos brinde la oportunidad de hospedarlo nuevamente y poder revertir su disconformidad. Con sincera cordialidad, Hans Carvajal Hotel Concierge

10/10 Excellent

Nicholas

Liked: Amenities, property conditions & facilities
Friendly staff.
Stayed 1 night in Aug 2023
Response from Hans Carvajal | Hotel Concierge. on 28 Aug 2023
Dear Mr. Nicholas. Thank you so much for this nice comment. We hope you come visit us again many more times in the future. Thank you for your preference.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
This hotel has a very good location, its close to the main attractions and has a mall right at the side with nice lunch option, the hotel has a nice breakfast too
Stayed 3 nights in Jul 2023
Response from Paula Ramirez Balmaceda (Guest Service Expert) on 24 July 2023
Dear Guest, Thank you so much for your feedback and your nice comments towards our hotel. We hope your next stay with us can be even better.

6/10 Okay

Irma

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is excellent, close to restaurants and shopping.
Stayed 2 nights in May 2023
Response from Osvaldo on 27 May 2023
Estimada Irma,Muchas gracias por sus observacion estas nos ayudan a trabajar en nuestras áreas de oportunidad para mejorar nuestro servicio y las experiencias de nuestros huéspedes. Si tiene algún (otro) comentario que desee compartir con nosotros, por favor siéntase libre de contactarme directamente. Esperamos poder darle la bienvenida nuevamente cuando sus necesidades de viaje le traigan de vuelta a Santiago, y que nos otorgue la oportunidad de entregarle un servicio brillante. Sinceramente, Osvaldo QuirozGuest services supervisorosvaldo.quiroz@marriotthotels.com

8/10 Good

Brenda

Stayed 1 night in Feb 2023
Response from Reservations Clerk on 8 May 2023
Muchas gracias!!

10/10 Excellent

Ghulam, Westwood

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely courteous and helpful staff. One of the best I have ever seen at any hotel. Excellent breakfast and snacks on site. Did not try restaurants but appeared nice.
Stayed 2 nights in Mar 2023
Response from Reservations Clerk on 22 Mar 2023
Thanks for your nice comments.

8/10 Good

HOJUN

Stayed 2 nights in Jan 2023
Response from Osvaldo on 6 Mar 2023
Dear GuestHoping this message finds you wellFor any question or concern about your stay don not hesitate to contact usOsvaldo QuirozGuest services supervisorosvaldo.quiroz@marriotthotels.com

10/10 Excellent

Nir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2023
Response from Osvaldo on 4 Feb 2023
Dear GuestWe are pleased to read this commentsWarm regards

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Marriot Wins
Great Hotel. I moved to this one from a not-so-great hotel...
Stayed 2 nights in Dec 2022
Response from Reservations Clerk on 21 Dec 2022
Thanks for your comments, you're great.

8/10 Good

CLAUDIO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buen Hotel , tienen que mejorar la salida Check out
Stayed 2 nights in Nov 2022
Response from Reservations Clerk on 17 Nov 2022
Gracias por sus comentarios

10/10 Excellent

Eddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Reservations Clerk on 28 Oct 2022
Muchas gracias por sus comentarios.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
A safe place to stay
Staff were kind and helpful (and multilingual) Room was OK, bed was clean, carpet was "tired" Room was serviced every day, and water bottles replenished. Generally, the hotel is is need of a "makeover", it'll be a huge effort, but with more modern competing properties nearby it'll be worth it.
Stayed 7 nights in Aug 2022
Response from Osvaldo on 5 Feb 2023
Dear Guest,Hope finds you well, thank you for feedback about our staff service.I would like to extend my sincere apologies for not meeting your expectations during your stay at Santiago Marriott Hotel about the rooms. Please let me know any comment or suggest in order improving our services. If you are planning to visit us again, please let me know in advance, I will make sure you will get an unforgettable experience here. Kind regards, OsvaldoGuest Service supervisor

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location and restaurant
Walking to a lot of shopping options, excellent restaurant, but only room service after 9pm, unfortunately no fan in the bathroom or windows to open (handicapped traveler). Very good staff overall, Christian at the front desk was very helpful, as was Rodrigo in the bar, unpleasant parking security guard one day. Overall a pleasant stay.
Stayed 2 nights in Jun 2022
Response from Reservations Clerk on 20 July 2022
Dear Guest. Thank you for your comments. Best regards!!

10/10 Excellent

VICTOR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service Very nice people
Stayed 4 nights in May 2022

10/10 Excellent

VICTOR

Stayed 2 nights in Apr 2022

4/10 Poor

Hernan, Miami

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
dirty and old
Stayed 6 nights in Mar 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Property conditions & facilities
very old style rooms and some common areas not as clean as expected in a Marriot hotel.
Stayed 3 nights in Mar 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2022

8/10 Good

mark

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The Marriott is a nice, no surprises hotel
A good quality, clean hotel. I usually stay at the Courtyard hotel about 100 yards away. This time I decided to try the Marriott as the rate was very good. I have no complaints about the hotel, except that the room service was closed at 9:30 PM. COVID was the reason. The hotel is a little older than the Courtyard, but in very nice condition. Breakfast was very nice. That's the only meal I ate at the hotel. Overall, a very nice hotel, but next time I'll be back at the Courtyard. Just as nice, and less expensive!
Stayed 3 nights in Jan 2022

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Huge room. Very good service. Front desk staff especially helpful.
Stayed 2 nights in Jan 2022

8/10 Good

Kimlan

Stayed 1 night in Dec 2021

10/10 Excellent

Ernest

Good stay
Clean, great area, great service.
Stayed 1 night in Oct 2021

10/10 Excellent

paz

Stayed 1 night in Oct 2021

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay
Great hotel. Great service. Friendly staff
Stayed 11 nights in Oct 2021

4/10 Poor

Ariel Philippe

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel don’t have the pool and spa areas working. It was not specified or explained at Expedia or at the Marriott Hotel Santiago website. One of the important reasons to book this property was to enjoy the pool. We can’t.
Stayed 2 nights in Oct 2021

8/10 Good

Don Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views from 22nd floor. Very ready and willing staff to answer any questions. Great breakfasts! Eggs made to order, fresh fruits and breads of all sorts, etc. Very nice facility overall.
Stayed 3 nights in Sep 2021

10/10 Excellent

Tobin, Alton,Illinois,USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the room, hotel, food and especially the staff (esp. the front desk people),the only name I can remember is Christian,but they were all GREAT. Enjoyed our stay in your city very much. Hope to return someday. Kindest regards, Dr. Tobin Boyd.
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish modern building in a good location, good concierge service.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with partner
Secure Property Good Views from 20th Floor Room some Work going on Breakfast Good Check in Queue Long Room spacious but carpet tatty
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hotel, with everything we needed on site. We were also able to walk to nearby places. Pool area was great, and staff were super friendly and helpful.
Stayed 1 night in Nov 2019

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubicación
Excelente ubicación. Hay un supermercado cerca para comprar cualquier cosa. Zona tranquila.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent family option for Santiago
Great hotel. Excellent family room. Close to a mall and supermarket. Extremely helpfull team in organizing tours during our stay.
Stayed 4 nights in Oct 2019

10/10 Excellent

Walter

Business traveller
Liked: Cleanliness, staff & service
The locación, the staff, the free breakfast, the price.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so lovely, helpful and accommodating. We loved our stay and breakfast was fantastic as well. The air con was a bit noisy so we had to change our rooms twice as we couldn’t sleep but the staff were very helpful throughout this.
Stayed 3 nights in Sep 2019

2/10 Terrible

Nick

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very gols hotel, well located and good for work trips
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service horrible accommodations. Terrible customer service
Stayed 1 night in Jul 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Kazimierz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019