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Reviews of SpringHill Suites by Marriott Rochester-Mayo Clinic/St Marys

3 out of 5
SpringHill Suites by Marriott Rochester-Mayo Clinic/St Marys
1125 2nd St Sw, Rochester, MN

Reviews

8.4

Very good

Rating 10 - Excellent. 282 out of 624 reviews" "
Rating 8 - Good. 222 out of 624 reviews" "
Rating 6 - Okay. 81 out of 624 reviews" "
Rating 4 - Poor. 32 out of 624 reviews" "
Rating 2 - Terrible. 7 out of 624 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good !
Stayed 2 nights in May 2024
Response from Jolene Groski on 10 May 2024
Thank you for taking the time to review your recent stay. We are please to hear you had a positive experience.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast. Clean rooms. Definitely will come back.
Stayed 1 night in Apr 2024
Response from Christine Lacroix on 10 May 2024
Thank you for taking the time to review your recent stay with us. Your feedback is important and has been shared with our entire team. We are pleased to hear you had a positive experience!

10/10 Excellent

Lanae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here all 5 trips to Mayo Clinic. Super clean and friendly. Great location. Free shuttle to the clinic and back throughout the day. Lots of food choices within walking distance.
Stayed 3 nights in Apr 2024
Response from Jolene Groski on 3 May 2024
Thank you for reviewing your recent stay with us. We are pleased to hear you had a positive experience.

10/10 Excellent

Jane Ann

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast, comfortable bed and nice room layout.
Stayed 2 nights in Apr 2024
Response from Hotel Management on 2 May 2024
Thank you for reviewing your recent stay with us. We are pleased to hear you had a positive experience and hope to see you again should you return to Rochester.

10/10 Excellent

Renee M.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jolene Groski on 1 May 2024
Thank you for reviewing your recent stay with us. We are pleased to hear you had a positive experience and hope to see you again should you return to Rochester.

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Jolene Groski on 29 Apr 2024
Thank you for taking the time to review your recent stay with us. We hope to see you again should you return to Rochester.

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hotel Management on 28 Apr 2024
Thank you for reviewing your recent stay. We are pleased you had a positive experience and hope to welcome you back should you return to Rochester.

6/10 Okay

Lindsey

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had overbooked the property and I wasn’t informed until I checked in at 7pm the staff were very accommodating but I don’t understand how this happened. Makes me hesitant to book here again
Stayed 1 night in Apr 2024
Response from Christine on 28 Apr 2024
Thank you for reviewing our hotel.On behalf of the entire team here at the Springhill Suites, I'd like to apologize for the overlooking. We strive to help our guests feel comfortable, and most important valued. I can imagine how frustrating it must have been to be in that situation. I hope that you will give us another shot If you are in the Rochester area again in the future.

10/10 Excellent

Trudy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to appointment at Mayo
Stayed 1 night in Apr 2024
Response from Christine Lacroix on 28 Apr 2024
Thank you for reviewing your recent stay. We are pleased you had a positive experience and hope to welcome you back should you return to Rochester.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jolene Groski on 11 Apr 2024
Thank you for taking the time to review your recent stay. We are happy to hear you enjoyed your stay.

10/10 Excellent

Eric

Stayed 1 night in Apr 2024
Response from Jolene Groski on 1 May 2024
Thank you for your feedback. We hope to see you again should you return to Rochester.

10/10 Excellent

Jessica

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every part of my stay from check in to checkot was wonderful. The only issue I had, and only on 1 day was in their free parking lot. The spaces need to be a bit wider. There were plenty of spaces but so many people park incorrectly that many spaces became unparkable. I don't hold this against the hitel, just the other patrons.
Stayed 2 nights in Apr 2024
Response from Jolene Groski on 9 Apr 2024
Thank you for reviewing your recent stay with us. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

8/10 Good

John

Business traveller
Location
Stayed 2 nights in Mar 2024
Response from Jolene Groski on 18 Mar 2024
Thank you for reviewing your recent stay with us. We are pleased to hear it went well and hope to see you again should you return to Rochester.

6/10 Okay

Diane

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too many rowdy families in tiny pool
Response from Jolene Groski on 18 Mar 2024
Thank you for sharing about your recent stay. I do apologize you were unable to enjoy your time in the pool.

10/10 Excellent

Shelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Close to hospital
Stayed 1 night in Mar 2024
Response from Jolene Groski on 7 Mar 2024
Thank you for reviewing your recent stay. Your feedback is important and has been shared with the entire team. We hope to see you again should you return to Rochester.

4/10 Poor

William

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service
Location was good, parking wS convenient Tv did not work. Out of shampoo,etc, no blow dryer. Some ice machines didn't work.
Stayed 3 nights in Feb 2024
Response from Jolene Groski on 4 Mar 2024
Thank you for taking the time to review your recent stay. I apologize that your stay was less than expected. Your feedback has been shared with the team to ensure things like this do not happen again.

6/10 Okay

Amy

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was so hot when we checked in we had to open the windows, the bathroom door would not stay shut, the worst was the tiles in by the toilet were ,ike leaking glue, it was comming up between the tiles all the time, getting glue over everythinh.
Stayed 2 nights in Feb 2024
Response from Jolene Groski on 27 Feb 2024
Thank you for taking the time to review your recent stay. I am sorry that your room was less than expected. I appreciate the feedback and have given it to our maintenance team to ensure this gts addressed right away.

8/10 Good

Elaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff in all areas ( housekeeping, front desk, kitchen).
Stayed 4 nights in Feb 2024
Response from Emily on 21 Feb 2024
Thank you for your glowing review! We're thrilled to hear that our staff made such a positive impression across all areas of your stay. We take pride in providing excellent service, and it's wonderful to know that our team members exceeded your expectations. We look forward to welcoming you back for another exceptional experience soon!

10/10 Excellent

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place. Great breakfast. Quiet rooms. Great staff.
Stayed 1 night in Feb 2024
Response from Emily on 21 Feb 2024
Thank you so much for your kind words! We're delighted to hear that you enjoyed your stay with us and that our breakfast, quiet rooms, and staff made your experience memorable. We hope to have the pleasure of welcoming you back soon for another fantastic stay!

10/10 Excellent

Patricia

Stayed 1 night in Feb 2024
Response from Jolene Groski on 28 Mar 2024
Thank you for reviewing your recent stay with us. We hope to see you again should you return to Rochester.

8/10 Good

Kris

Travelled with family
Liked: Cleanliness, staff & service
It was an okay place the location is only thing that i would say is the value. Tiny tiny fride not even dorm size not even working. Dirty couch and stand by bed probably will not be back at this hotel we visit every month.
Stayed 1 night in Feb 2024
Response from Jolene Groski on 7 Feb 2024
Thank you for taking the time to review your recent stay. Your feedback is important and has been shared with the entire team. I apologize that your stay was less than expected.

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The desk clerk was a wonderful man. He was very kind and friendly. We watched how kind he was to people as they would ask him questions about everything.
Stayed 2 nights in Jan 2024
Response from Jolene Groski on 1 Feb 2024
Thank you for reviewing your stay. I have shown your response to Mark to let him know he made an impression. We hope to see you again should you return to Rochester.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Poor cleaning
Need to do a better job cleaning rooms…stepped on a piece of granola bar. Dust on towel bar and Kleenex storage box, shoe marks on pullout sofa.
Stayed 1 night in Jan 2024
Response from Jolene Groski on 22 Jan 2024
Thank you for taking the time to review your recent stay with us. I apologize that your room was not cleaned properly. I have shared youer feedback with my housekeeping leaders to ensure things like this do not happen in the future.

6/10 Okay

Richard

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jolene Groski on 11 Jan 2024
Thank you for reviewing your recent stay with us. We appreciate the feedback and it has been shared with our entire team.

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice hotel. The whirlpool was not working which was a disappointment. One very big negative, the pillows were absolutely the worst I have ever experienced.
Stayed 1 night in Jan 2024
Response from Jolene Groski on 10 Jan 2024
Thank you so much for reviewing your recent stay with us. I absolutely can understand your frustration with the pillows and we are in the process of replacing all of our pillows. I do apologize for they were so uncomfortable. We are hoping to get the hot tub up and running this week once the parts come in.

10/10 Excellent

K.C

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jolene Groski on 13 Dec 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire teamas a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jolene Groski on 12 Dec 2023
Thank you for reviewing your recent stay. We are pleased to hear you enjoyed it.

8/10 Good

Karen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Vacuum may not have been done multiple pieces of refuse still on the floor
Stayed 2 nights in Dec 2023
Response from Jolene Groski on 11 Dec 2023
Thank you for reviewing your recent stay with us. I apologize that your room was not vacuumed appropriately. I have shared your comments with our housekeeping department to ensure this type of thing does not happen in the future.

4/10 Poor

James

Travelled with partner
Liked: Property conditions & facilities
I booked a king bed room and they claimed they didn't have any available at check in....which I did at 3:15 pm in afternoon. I was compensated the cost down to two fill beds, but a king was what I booked. Disappointed
Stayed 1 night in Nov 2023
Response from Jolene Groski on 29 Nov 2023
I apologize we were unable to honor the room type that you booked. Unfortunately we had a number of guests that needed to extend their stay which caused us to be overbooked in our king rooms. I can understand how disappointing this can be.

6/10 Okay

Travis

Stayed 2 nights in Nov 2023
Response from Jolene Groski on 24 Nov 2023
Thank you for taking the time to review your recent stay with us. We appreciate the feedback and hope to see you again should you return to Rochester.

10/10 Excellent

Michayla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Jolene Groski on 16 Nov 2023
Thank you for taking the time to review your recent stay with us. We are happy to hear you enjoyed your stay and hope to see you again should your return to Rochester.

6/10 Okay

Lisa

Travelled with partner
Liked: Staff & service
The location of this hotel to St. Mary's is convenient. It's nice that they have cookies at night. I should have looked more closely at amenities. No kitchen supplies like plates or utensils if you bring in outside food that you would like to microwave. The walls seem a little more thick than the place we stayed last week so that was a plus. Parking is very tight but it is free. The room smelled a little midlewy but that could have been the location near the pool.
Stayed 2 nights in Nov 2023
Response from Adam Fromdahl, Assistant General Manager on 9 Nov 2023
Hello Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with my Housekeeping department.I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Good

Ralph

Liked: Cleanliness
Stayed 4 nights in Oct 2023
Response from Jolene Groski on 30 Oct 2023
Thank you for reviewing your recent stay with is. It is always encouraging to hear feedback and it has been shared with our entire team.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Where’s the Customer Service?
The bed was hard and I could feel the springs and the pillows were flat. The room was stuffy. The curtains hung over the vents so the cool air went under the curtains onto the window rather than out into the room. No hair dryer. Front desk took my credit card but never told me there was a 20.00 hold. No introduction to how the breakfast works and what amenities were available.
Stayed 1 night in Oct 2023
Response from Jolene Groski on 30 Oct 2023
Thank you for reviewing you recent stay. I apologize that you ran into so many issues during your stay. We have shared your feedback with our entire team to ensure that things like this do not happen in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Jolene Groski on 30 Oct 2023
Thank you for your feedback. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jolene Groski on 26 Oct 2023
Thank you for reviewing your recent stay. We appreciate the feedback and hope to see you again should you return to Rochester.

6/10 Okay

Tanya

Stayed 2 nights in Oct 2023
Response from Jolene Groski on 26 Oct 2023
Thank you for reviewing your recent stay with us. Your feedback is important to us and has been shared with our entire team.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Oct 2023
Response from Jolene Groski on 23 Oct 2023
Thank you for reviewing your recent stay. We have shared your feedback with our entire team and hope to see you again should you return to Rochester.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Jolene Groski on 23 Oct 2023
We appreciate your feedback and are pleased to hear you enjoyed your stay.

10/10 Excellent

Bin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As usual, very nice stay.
Stayed 1 night in Oct 2023
Response from Jolene Groski on 23 Oct 2023
Thank you for taking the time to review your recent stay with us. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for Mayo Clinic and hospital. Breakfast was nice. Rooms were nice. Beds a little too soft for us but clean. Bathroom very clean. Couch needs spot treatment and carpet a little dirty. Otherwise, I would stay here again.
Stayed 2 nights in Oct 2023
Response from Jolene Groski on 16 Oct 2023
Thank you for reviewing your recent stay with us. We appreciate the feedback and have shared it with our entire team. We hope to see you again should you return to Rochester.

6/10 Okay

Matthew

Business traveller
Liked: Staff & service
The room was older, worn, & smelled musty. Time for a remodel???
Stayed 2 nights in Sep 2023
Response from Jolene Groski on 11 Oct 2023
Thank you for reviewing your recent stay. Your feedback has been shared with our leadership team.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
New and clean!
Stayed 1 night in Oct 2023
Response from Jolene Groski on 11 Oct 2023
Thank you for reviewing your recent stay with us. We are pleased to hear your enjoyed your accommodations.

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 3 nights in Oct 2023
Response from Jolene Groski on 11 Oct 2023
We appreciate the feed back. We hope to see you again should you return to Rochester.

10/10 Excellent

jeffrey, Bismarck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jolene Groski on 30 Sept 2023
Thank you for sharing about your recent stay. We are pleased to hear you enjoyed your stay and hope to see you again should you return to Rochester.

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT was right at the place we needed to be for visiting at St. Mary hospital. The hotel cant do this but some of vacant bussines"s close by need cleaned up and some type of to do spots in them
Stayed 2 nights in Sep 2023
Response from Jolene Groski on 29 Sept 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Rene

Travelled with family
Liked: Staff & service
Great location to St Mary’s and friendly staff!
Stayed 3 nights in Sep 2023
Response from Jolene Groski on 25 Sept 2023
Thank you for reviewing your recent stay. Your feedback is important and has been shared with the entire team. We hope to see you again should you return to Rochester.

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Jolene Groski on 5 Sept 2023
Thank you for taking the time to review your recent stay with us. Your feedback is important and has been shared with our entire team.

8/10 Good

Scott

Liked: Cleanliness, staff & service, room comfort
Better Locations Available
Hotel was a bit further than we thought it was from Mayo Clinic. A shuttle is provided during the day but not at night. I often judge a place cleanliness by the stairwells. Theirs was not good. All other areas were fine.
Stayed 1 night in Aug 2023
Response from Jolene Groski on 5 Sept 2023
Thank you for reviewing your recent stay with us. Your feedback has been shared with our entire team.

8/10 Good

Brent, Minneapolis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the room set up, breakfast availability, close vicinity to Mayo.
Stayed 2 nights in Aug 2023
Response from Jolene Groski on 16 Aug 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay.It is always encouraging to hear feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of acknowledging the guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.