"Save your money and go somewhere else,
even the quality of people here is very low. I’m writing this review while still at the resort, with two days left in my stay, and unfortunately, it’s been the worst experience I’ve had at any resort in Mexico.
The location is poor and it’s the worst, you can’t get to the beach, because of the seaweed and how the their aide of beach is very dirty, they don’t clean, and the smell is stinky, while most nearby resorts don’t have this issue.
What’s worse is the staff’s attitude—many have been outright disrespectful and seem to lack basic hospitality training, and don’t have the basic human rights. You pay too much money to be treated poorly.
We were asked to join the Excessive Travelers program, but after the terrible service, we’ve decided against it. Communication has been a major issue; the night manager doesn’t speak English, and the translator was rude, ignoring me completely and speaking only to my husband.
We tried to take dessert to our room to enjoy it later. and were told to use the bathroom roll napkins to carry it.
We reserved a table at the Italian restaurant to celebrate our wedding, but still waited 45 minutes. When I asked for a window table, I was told to wait another 15 minutes, even though the table stayed empty during our entire dinner. While when we were late for 30m to the Asian restaurant, we were told that we missed our reservation because we were late?!
It’s extremely disappointing to be treated this way, especia"
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
