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Reviews of Country Inn & Suites by Radisson, Richmond West at I-64, VA

3 out of 5
Country Inn & Suites by Radisson, Richmond West at I-64, VA
8010 W Broad St, Richmond, VA

Reviews

7.4

Good

Rating 10 - Excellent. 356 out of 1004 reviews" "
Rating 8 - Good. 282 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 108 out of 1004 reviews" "
Rating 2 - Terrible. 94 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Arulrathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Robin

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
We were in town for a wedding. When we returned to the hotel exhausted after a day of traveling and attending said wedding at 11pm, I was not expecting there to be children literally running everywhere. The floors were wet in the hallway and elevator from them playing in the pool then running the hallways. Then they were running races up and down the hallway our room was on. Hotel staff was no where in sight.
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Danielle

Travelled with family
Liked: Cleanliness, staff & service
We were considering cancelling our reservation due to all the negative reviews, but decided to give it a shot before we did so. Some people said it was in a shady part of town, but really it's just located in a lot of urban sprawl. Not super beautiful, but not unsafe either. For the price, it was fine. Pool was open 6am - 10pm, breakfast was open from 7-10, and check out wasn't until 12. Parking was slightly limited, but the front desk would work with you if you couldn't find a spot. Overall, fine, nothing super exciting, but served it's purpose for our family of 4. Everyone who worked there was particularly pleasant and accommodating.
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
hank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Sopheary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
Thank you so much for taking the time to leave good rating, we look forward to seeing you again soon.

6/10 Okay

Kier

Disliked: Cleanliness, staff & service
I found ants in my bed in my room and the manager was not very accommodating when I ask to check out early formal from a 3 night stay. They gave me another room but I still did not feel comfortable there.
Stayed 3 nights in Apr 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Nimbe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

CaraLee

Travelled with family and small children, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The front staff and cleaning staff were extremely friendly, kind and helpful. However, once checked into our room, there was trash in several trash, cans and melted food in the microwave. Part of the floor were sticky. Wish the water was more than lukewarm for showers, but it did the trick. The microwave and refrigerator in the rooms are a nice touch. However, the pool size was less than convenient and very busy the entire stay.
Stayed 2 nights in Apr 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

4/10 Poor

Reyna

Disliked: Cleanliness, staff & service, property conditions & facilities
Cleanness, not worth for the price
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

EGL

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Javaid on 22 Apr 2024
hank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Priscilla

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience has been everything!
Stayed 1 night in Apr 2024
Response from Javaid on 22 Apr 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Mickey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was easy off and on to highways...lots of food options close by....some were within walking distance....I just wish there could have been some bacon offered for breakfast instead of sausage both days
Stayed 2 nights in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA , we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Caroline

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
Front desk check in, we had to wait 10 minutes for someone to show up and she wasn’t very friendly… first floor room very noisy, we heard everyone and everything!
Stayed 1 night in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Nakia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 4 nights in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA , we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Lynnet

Liked: Staff & service
Disliked: Property conditions & facilities
Old an kinda beat up
Stayed 1 night in Mar 2024
Response from Javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Samantha

Stayed 1 night in Mar 2024
Response from javaid on 22 Apr 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA - Please accept our apologies for any disappointment and inconvenient, we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

6/10 Okay

Arnecia

Travelled with family and small children
Liked: Staff & service
It was ok
Stayed 2 nights in Feb 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Upset that my guest car was towed while visiting me. Need a larger parking lot/area for hotel guest as it is very small
Stayed 1 night in Mar 2024
Response from Jay on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Luis

Travelled with family
Noisy
Stayed 2 nights in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

4/10 Poor

Ahlam

Travelled with partner, Travelled with group
Disliked: Amenities
The room was not clean the bed sheets and the covers was so old and dirty I paid 150$ for a dirty room
Stayed 1 night in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Good

Priscilla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Positive experience. Will visit again.
Stayed 2 nights in Mar 2024
Response from Jay on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Rachelle

Liked: Staff & service
Disliked: Property conditions & facilities
Old smell not nice breakfast nice staff nice
Stayed 3 nights in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

APRIL, SUFFOLK

Liked: Cleanliness, staff & service, amenities
Staff very nice and friendly. Room noisy,next to icemaker. Fire alarm above bed, blinking constantly. Food not hot. Waffel maker great asset.Only skim milk for cereal. Pool needs resurfacing. Pillows need replacing.
Stayed 1 night in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

Crystal

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The carpet was sticky. Tub was dirty.
Stayed 1 night in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

2/10 Terrible

Aaron Stewart

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
DON’T STAY HERE! This was the worst hotel stay I have had in my life. We woke up to discover that we had no vehicle to put all of our five children and belongings in. Apparently, we parked one space too far in the wrong direction and we could not get our car until 11 o’clock. We weren’t even sure if it was stolen or towed. My husband parked in a spot that was only separated by a small medium. After staying an extra three hours I discovered that there are less parking spots than rooms that they have. In addition, they share the parking lot with the building next-door to them so there is no way that everyone would get a parking spot. The other building that the owner of the hotel owns is under construction, so there is no parking there either. The signs indicating tow-away zone were taken down and aren’t even near where we had parked. There is no indication that we would be towed. When my husband went by TAXI to get our car there was another person from the hotel. They tried to charge an extra $40 on top of what was originally quoted for the towing fee. Very shady people and it’s definitely a business that they have going based on lack of parking spots. The receptionist even admitted it was a business. Disgusting exploitation of of tourists and people travelling with families.
Stayed 1 night in Mar 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2024
Response from Javaid on 22 Apr 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Howard

Travelled with partner
This was one of the quietest rooms we’ve ever had.
Stayed 2 nights in Mar 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

colleen

Travelled with family
Everything was clean and looked like a lot of work has been going on to update the property!
Stayed 2 nights in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Alfredo

Stayed 1 night in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Tori

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Last minute booking was easy. The room had mold in the bedroom. The shower could’ve been a little cleaner, noted mold built up in the corners of the tub. Stains on the couch. The breakfast was cleaned up by 9:30. It was fine for an affordable place to stay for a night.
Stayed 1 night in Feb 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Nannette, Staten Island

Travelled with family and small children, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for the family and the pool was clean
Stayed 1 night in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

8/10 Good

Bruce

Business traveller
Liked: Cleanliness, staff & service, amenities
Just a little dirty
Stayed 1 night in Feb 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

8/10 Good

Jaxon, Southport

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was a decent stay no complaints
Stayed 2 nights in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an awesome stay. It was clean and quiet. Breakfast was great, and the staff was very pleasant and professional. I would definitely recommend this hotel to my friends and family and would stay here again myself.
Stayed 1 night in Feb 2024
Response from Javaid on 27 Mar 2024
Thank you so much for taking the time to leave an excellent rating, we are genuinely concerned about our guest's satisfaction, we look forward to seeing you again.

6/10 Okay

Samantha

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Food in the refrigerator from previous customers. Toilet was dirty. Housekeeping came knocking at 1130 when check out is 12
Stayed 1 night in Feb 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

6/10 Okay

Monica

Stayed 1 night in Feb 2024
Response from Jay on 27 Mar 2024
Thank you for writing a review, we are genuinely concerned about our guest's satisfaction, on behalf of our entire team please accept my most sincere apologies for any inconvenience, we hope for another opportunity to serve you again and exceed your expectations

10/10 Excellent

Tureka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Dec 2023
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

marilyn

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Javaid on 6 Feb 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Linell

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

6/10 Okay

Philip

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Javaid on 6 Feb 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Gerard, ALEXANDRIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet licatio with wonderful staff.
Stayed 3 nights in Jan 2024
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Dave

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Jan 2024
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Eboni

Travelled with family
Disliked: Room comfort
Stayed 1 night in Jan 2024
Response from Javaid on 6 Feb 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

8/10 Good

Zong you

Stayed 1 night in Jan 2024
Response from Javaid on 6 Feb 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Mohammad Asem

Stayed 1 night in Dec 2023
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

10/10 Excellent

Tara

Stayed 4 nights in Dec 2023
Response from Javaid on 6 Feb 2024
Thank you so much for taking the time to leave an excellent rating, we look forward to seeing you again soon.

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Javaid on 6 Feb 2024
On behalf of our entire staff at Country Inn & Suites, Richmond West at I-64, VA we appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.