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Reviews of Quality Inn

2.5 out of 5
Quality Inn
900 S Sumner Ave, Creston, IA

Reviews

7.6

Good

Rating 10 - Excellent. 79 out of 280 reviews" "
Rating 8 - Good. 111 out of 280 reviews" "
Rating 6 - Okay. 48 out of 280 reviews" "
Rating 4 - Poor. 24 out of 280 reviews" "
Rating 2 - Terrible. 18 out of 280 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Nolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Very clean and the staff was very nice. Great breakfast.
Stayed 1 night in Mar 2024
Response from Amy P on 1 Apr 2024
Thank you for taking the time to give us a online review. Happy to here you enjoyed stay.

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy P on 22 Mar 2024
Thank you for taking the time to give us a online review. Glad to hear you enjoyed stay with us here at the Quality Inn.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Amy P on 4 Mar 2024
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon stay with us at the Quality Inn.

8/10 Good

Melissa

Stayed 1 night in Feb 2024
Response from Amy P on 5 Feb 2024
Thank you taking the time to give us a online review. Happy to hear you enjoyed your with us. Hope you will come again soon stay with us at the Quality Inn!

10/10 Excellent

Desirae

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel Manager on 11 Jan 2024
Dear Desirae,Thank you for the perfect score of 5 out of 5 on Expedia! We're thrilled to hear that you had a positive experience during your stay. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to share. Your feedback is important to us, and we look forward to welcoming you again.Sincerely,Hotel Manager

10/10 Excellent

TERRY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was what we needed and close to our function
Stayed 1 night in Nov 2023
Response from Amy P on 20 Nov 2023
Thank you for taking time to give us a online review. Happy to hear you enjoy your stay with with us. Hope you will stay with us again soon.

6/10 Okay

Tami

Travelled with family
Stayed 1 night in Oct 2023
Response from Hotel Manager on 9 Oct 2023
Dear Guest,We appreciate your feedback and are glad you took the time to share your thoughts. We're sorry to hear that your experience fell short of your expectations. Your feedback is valuable to us, and we will use it to identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Sincerely,Hotel Manager

6/10 Okay

Michael

Liked: Staff & service
Stayed 1 night in Sep 2023
Response from Amy P on 2 Oct 2023
Thank you for taking the time for doing a online review. Hope you will come back again stay at the Quality Inn.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was quite fine.
Stayed 2 nights in Sep 2023
Response from Amy P on 26 Sept 2023
Thank you for taking the time to give us a online review. Glad you enjoyed your stay with us. Hope you will come back again soon stay at the Quality Inn Creston.

10/10 Excellent

Theresa

Stayed 1 night in Sep 2023
Response from Amy P on 11 Sept 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon stay at The Quality Inn!!!

10/10 Excellent

Maureen, Thompson

Stayed 2 nights in Sep 2023
Response from Amy P on 25 Sept 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon stay with us.

10/10 Excellent

Allan

Stayed 1 night in Aug 2023
Response from Hotel Manager on 9 Sept 2023
Dear Allan,Thank you for your perfect 5 out of 5 rating! We appreciate your feedback and are delighted to hear that you had an excellent experience during your stay. If you have any specific comments or suggestions to share about your visit or if there's anything else we can assist you with, please don't hesitate to let us know. We hope to have the pleasure of serving you again in the future.Sincerely,Hotel Manager

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
It would have been nice to have parking available near the building's 2nd door to load and unload. It was all handicap and BIG trucks parked there! Otherwise, it was a nice stay.
Stayed 1 night in Jul 2023
Response from Amy P on 4 Aug 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again and stay at the Quality Inn!!

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Accommodations
Very nice hotel for a family to stay.
Stayed 2 nights in Jul 2023
Response from Amy P on 1 Aug 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon stay with us.

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
Clean good stay.
Stayed 2 nights in Jul 2023
Response from Amy P on 24 July 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon!!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Amy P on 30 June 2023
Thank you for taking the time to give us a online review. Glad you enjoyed your stay with us. Hope you will come back again soon stay with us at the Quality Inn.

2/10 Terrible

Lamont

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from Amy P on 14 Apr 2023
Sorry your stay wasn't good for you. Wish we could have done something to make your stay a lot better. Hope you will give us again chance and come back stay again.

10/10 Excellent

Desirae

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful and nice.
Stayed 1 night in Apr 2023
Response from Amy P on 4 Apr 2023
Thank you for taking the time to give us a online review. We are happy to hear you enjoyed your stay with us. We hope you will come back again soon!

6/10 Okay

Brian

Liked: Cleanliness, staff & service, amenities
No elevator, tv didn't work, heat/ac selector didnt work as it should.
Stayed 2 nights in Mar 2023
Response from Amy P on 13 Mar 2023
Thank you for taking the time to give us a online review. Sorry we don't have a elevator here at this hotel. Thank you for letting know that you had problems with your tv and heat/ac unit and will get it taken care of. Hope you will give us another chance to make your stay better next time.

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Amy p on 28 Feb 2023
Thank you for taking the time to give us a online review. glad to hear you enjoyed your stay with us.

10/10 Excellent

Kylie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay!
Super clean. Staff were amazing! Beds were super comfy and shower was nice too!
Stayed 1 night in Feb 2023
Response from Amy p on 28 Feb 2023
Thank you for taking the time to give us a online review. Happy to hear your rooms was very clean and the staff was amazing.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was an elevator.
Stayed 3 nights in Feb 2023
Response from Amy p on 23 Feb 2023
Thank you for taking the time to give us a online review. Sorry we did have a elevator here at are hotel. Hope you enjoyed your stay with us.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small town hotel
Nice motel in a small town. Rooms were nice and breakfast very good.
Stayed 1 night in Jan 2023
Response from Amy p on 30 Jan 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay.

8/10 Good

Jan

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was wonderful for our needs. Convenient to a nice restaurant. Only problem was some leaking and chips out of the bathtub/ shower. Otherwise very nice.
Stayed 1 night in Jan 2023
Response from Amy p on 30 Jan 2023
Thank you for taking the time to give us a online review. Hope you will come back again soon and stay with us.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023
Response from Amy p on 8 Mar 2023
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon!!

10/10 Excellent

Verified traveller

Stayed 1 night in Jan 2023
Response from Amy p on 8 Mar 2023
Thank you for taking the time to give us a online review. Hope you enjoyed your stay with us and will come back again soon!!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Amy p on 13 Jan 2023
Thank you for taking the time to give us a online line review. Happy to here you enjoyed your stay with us. Hope you will come back again soon and stay with us.

8/10 Good

ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Response from Amy p on 27 Dec 2022
Thank you for taking the time to give us a online review. Hope you will come back again soon and stay with us. Happy New Year!!

8/10 Good

Vincenzo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Amy p on 12 Dec 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us.

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Amy p on 7 Dec 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon.

10/10 Excellent

Deonte

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Amy p on 18 Nov 2022
Thank you for taking the time to give us a online review. Glad to hear you enjoyed your stay with us.

8/10 Good

Sarah, Coon Rapids

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean. We were there for work and it was a quiet area so we got a decent night of sleep. The price is a little high for the lack of amenities, though.
Stayed 6 nights in Nov 2022
Response from Amy p on 18 Nov 2022
Thank you for taking the time to give us a online review. Glad to hear you enjoyed your stay with us.

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet with friendly staff. What else do you need.
Stayed 6 nights in Nov 2022
Response from Amy p on 18 Nov 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back again soon!

6/10 Okay

Marilyn

Travelled with family, Business traveller
Disliked: Amenities
There was no elevator or pool. Breakfast? bisquits and gravy was served every other day. Otherwise, waffles and packaged rolls.
Stayed 1 night in Oct 2022
Response from Amy p on 27 Oct 2022
Thank you for leaving us a online review. Sorry with don't have a pool and a elevator. Hope you will come back and stay with us again soon.

8/10 Good

Jeff

Stayed 1 night in Oct 2022
Response from Amy p on 27 Oct 2022
Thank you for taking the time to give us online review. Happy hear you enjoyed your stay with us!

8/10 Good

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family wedding
Stayed 1 night in Oct 2022
Response from Amy p on 25 Oct 2022
Thank you for taking the time to give us a online review. Hope you enjoyed your stay with us. Please come back and stay with again soon!

6/10 Okay

Ann

Travelled with partner
Liked: Staff & service, amenities
Upon arrival, I was impressed with the hotel lobby (clean and modern decor) and the staff was prompt and friendly. We were given a room located in a seperate building and it became not so impressive from there. The building was apparently another hotel at one time. It was dated and not that welcoming or clean. Entry to the building was not convenient. Our room had a distinct odor upon entering (perhaps a smoking room in the past). Our stay was adequate., but a bit disappointing.
Stayed 1 night in Oct 2022
Response from Amy p on 17 Oct 2022
Thank you for taking the time to give us a online review. Sorry to hear about your room in the upper building. I hope you will give us a chance will come back again and stay with us.

8/10 Good

SCOTT, Ankeny

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean.
Stayed 1 night in Aug 2022
Response from Amy p on 30 Aug 2022
Thank you taking the time to do a online review. Happy to hear you enjoyed your stay with us. Hope you will stay again soon!

10/10 Excellent

Marangelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience with facilities and employees
Stayed 3 nights in Aug 2022
Response from Amy p on 22 Aug 2022
Thank you for taking the time to give us a online review happy to hear you enjoyed stay with us. Hope you will come back again soon.

8/10 Good

Deonte

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was quick and easy... Morning time they serve a wonderful free breakfast the rooms were cozy and shower was lovely
Stayed 1 night in Aug 2022
Response from Amy p on 3 Aug 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us. Hope you will come back soon stay again!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Quality Quality Inn
Best Quality Inn I’ve ever stayed in. Everyone was so friendly and nice. The Inn was spotless and the breakfast was excellent. Kudos.
Stayed 1 night in Jul 2022
Response from Amy p on 18 July 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us hope you will come back again soon.

10/10 Excellent

Christopher

Stayed 1 night in Jul 2022
Response from Amy p on 4 Jan 2023
Thank you for taking the time to give us a online review.

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff very friendly and the shuttle service was amazing thanks
Stayed 2 nights in Jun 2022
Response from Amy p on 10 June 2022
Thank you for taking the time to give us a online review. Happy to here you enjoyed your stay with us!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking with boat an issue , need more parking ..was three other boats along with contractors and parking was an issue .
Stayed 2 nights in May 2022
Response from Amy p on 10 June 2022
Thank you for taking the time to give us a online review. Sorry about the parking when there is a lot of boats and other people the parking lot is full.

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay!
Room was clean staff was friendly, and quick to stock breakfast items.
Stayed 2 nights in Mar 2022
Response from Amy p on 31 Mar 2022
Thank you for taking the time to give us a online review. Happy to hear you enjoyed your stay with us.

8/10 Good

Timothy, Elkhorn

Stayed 1 night in Jan 2022
Response from Amy p on 26 Apr 2022
Thank you for taking the time to give us a online review. Hope you will come back again soon and stay with us.

6/10 Okay

Jodie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2021
Response from Amy p on 12 Dec 2021
Thank you for taking the time to give us a online review. Hope you enjoyed your stay with us. Will come back stay with us again soon.

8/10 Good

Jay R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2021
Response from Amy p on 26 Apr 2022
Thank you for taking the time to give us a online review.

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here.
Supposedly a non-smoking facility. Room smelled funny when we checked-in late at night. Ran the fan all night and tolerated the smell. After returning to the room the next night the stench was almost unbearable. Opened windows and door for some ventilation, but it was a horrible night. They may charge guests a cleaning fee for smoking in the rooms, but they apparently don't use it for cleaning. Halls also smelled, so assumed most of the building was smoky. Do not stay here.
Stayed 2 nights in Oct 2021
Response from Ashley on 11 Oct 2021
Thank you for taking the time to complete our survey. Sadly we still have some rooms that have a smoke smell in them even after being renovated to a non-smoking facility. I hope you will give another chance and we will make sure you do not get a old smoking room. Thank you.