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Reviews of DoubleTree Suites by Hilton Nashville Airport

4 out of 5
DoubleTree Suites by Hilton Nashville Airport
2424 Atrium Way, Nashville, TN

Reviews

8.4

Very good

Rating 10 - Excellent. 524 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 48 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the convenience of being able to access all the tourist spots and restaurants.
Stayed 3 nights in May 2024

2/10 Terrible

Alissa

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Someone that worked there- a male, came into our room, without knocking. We were 3 women staying in the room, and one was showering. They claimed they could do nothing for us since we purchased through a 3rd party- and he was only human- they make mistakes. Not okay at all in our books and would never stay there again!!!!
Stayed 3 nights in May 2024
Response from Sam Rollain GM on 13 May 2024
My apologies. This not the experience we want anyone to have. This is not acceptable. Please feel free to reach out to me if you would like to speak about this. Know that we will use this Information to make ourselves better.

10/10 Excellent

Luhh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Sam Rollain GM on 13 May 2024
Excellent!!! See you next time.

6/10 Okay

Megan

Travelled with family and small children
Liked: Staff & service
The property is very outdated. My daughter thought it was “creepy.” It was also very noisy. We could hear the people above us flushing their toilets and closing doors all night/day. Our toilet did not flush. The staff at the desk were very friendly and helpful. It’s about a 20 minute drive to Broadway area,, FYI.
Stayed 1 night in May 2024
Response from Sam Rollain GM on 7 May 2024
Thank you we do have an Excellent Team here at the property. We are also conveniently located to all attractions. Look forward to seeing you again.

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, clean and quiet. The lady who checked us in was very friendly and patient
Stayed 1 night in May 2024

8/10 Good

Alanna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised by the all you can eat breakfast but cost $18 person and parking was $16. Clean and comfortable.
Stayed 1 night in Apr 2024
Response from Sam Rollain GM on 7 May 2024
The breakfast is excellent. Next time come enjoy our beautiful pool and cabanas.

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service from the shuttle driver was amazing. Along with the staff when I arrived. The bathroom in room could have been cleaned better, this was brought up to the staff at checkout.
Stayed 2 nights in Apr 2024
Response from Sam Rollain GM on 7 May 2024
Our team is what makes the difference. They are the best.

8/10 Good

Dan

Stayed 1 night in Apr 2024
Response from Sam Rollain GM on 7 May 2024
I think we could get a 5 next time. When you return we will be waiting for you. Thank you.

4/10 Poor

Malique

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
I was in a room where the shower didn’t work & was moved a to room where the tv didn’t work
Stayed 1 night in Apr 2024
Response from Sam Rollain GM on 7 May 2024
My apologies. Let me know when you visit next and your stay will be Excellent.

10/10 Excellent

Todd

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating only complaint is $16 fee for parking.
Stayed 1 night in Mar 2024
Response from Sam Rollain GM on 7 May 2024
We live to serve and always have convenient parking.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 2 nights in Mar 2024
Response from Sam Rollain GM on 7 May 2024
Thank you for the Excellent review.

10/10 Excellent

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful and clean inside. Rooms were very clean and super nice.
Stayed 1 night in Mar 2024
Response from Sam Rollain GM on 7 May 2024
Excellent to hear! Rooms are always clean, Team is always friendly, and the drinks are always great.

8/10 Good

Larry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good stay but there is no reason to charge for parking
Stayed 1 night in Mar 2024
Response from Sam Rollain GM on 7 May 2024
I am glad you had an Excellent stay!

6/10 Okay

Brian

Liked: Cleanliness, staff & service
Very dated
Stayed 1 night in Mar 2024
Response from Sam Rollain GM on 25 Mar 2024
Thank you for

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Sam Rollain GM on 25 Mar 2024
Thank you, I hope we can get a 5 next time.

8/10 Good

HENRY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great. Getting on and off the interstate was great. I didn't like the elevators locations.
Stayed 1 night in Feb 2024
Response from Sam Rollain GM on 23 Feb 2024
Thank you and see you soon.

8/10 Good

Ivy

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
.
Stayed 1 night in Feb 2024
Response from Sam Rollain GM on 23 Feb 2024
Thank you for the rating. Come back again I know we can get a 5.

10/10 Excellent

Diarra

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Response from Sam Rollain GM on 23 Feb 2024
Thank you for the Excellent rating!!!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel all around
Stayed 3 nights in Dec 2023
Response from Front Office Manager on 24 Jan 2024
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

10/10 Excellent

greg

Stayed 2 nights in Jul 2023
Response from Front Office Manager on 24 Jan 2024
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

10/10 Excellent

Rolando

Stayed 3 nights in Jan 2024
Response from Front Office Manager on 24 Jan 2024
I see you had an Excellent Stay with us! Thank you for your review and come back to see us!

2/10 Terrible

Laurin

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sam Rollain GM on 8 Jan 2024
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 Terrible

Munib

Stayed 4 nights in Dec 2023
Response from Sam Rollain GM on 8 Jan 2024
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

2/10 Terrible

Munib

Stayed 4 nights in Dec 2023
Response from Sam Rollain GM on 8 Jan 2024
My apologies for the stay. I would like to know what happened to generate the low score. Please feel free to contact the hotel directly. We use your feedback to do better.

10/10 Excellent

Eldon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 3 Jan 2024
Thank you!

2/10 Terrible

Scott

Stayed 1 night in Dec 2023
Response from Front Office Manager on 24 Jan 2024
Good morning Scott! I just wanted to reach out to you and see how we could have made your stay with us better? I apologize for your experience and I hope that you will let us know your experience. Thank you!

6/10 Okay

Avis

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Served the purpose. Needs to be updated. Not the cleanest. Pull out sofa was visibly soiled in both rooms. Had to be moved to another room due to fan malfunction. Customer service was good though.
Stayed 4 nights in Dec 2023
Response from Sam Rollain GM on 8 Jan 2024
Thank you for your note. We will strive to better serve you next time.

10/10 Excellent

Kasia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
Thank you for the rating!

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at the Double Tree
Hotel was amazing with excellent service, lovely accommodations and a very comfortable bed. We would definitely stay again.
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
We would love to have you again. See you next time.

10/10 Excellent

Haylee

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
10 is Excellent! Thank you

10/10 Excellent

Amy

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 8 Jan 2024
Thank you for the Excellent ratting!! See you next time.

6/10 Okay

Latosha

You pay your money to stay at the hotel. And turn around and have to pay to park your car on the property. Is Insane to me
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
We do have convenient parking and as all area hotels, it has its price.

4/10 Poor

Zacharia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Oversold and under delivered
Though the staff was overly friendly and helpful, the condition of the hotel and restaurant left a lot to be desired. The first room they put us in smelled terribly of marijuana. The second room we were put in though it didn’t smell of weed, had its own problems. The bathroom door wouldn’t shut all the way, the ceiling was peeling off outside the bathroom and the toilet paper holder was on the ground. 20% of the items on the restaurant menu were unavailable and overpriced. The food left a lot to be desired I did not even finish my dinner.
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
Thank you for your feedback. We will use this to make ourselves better. Next time we will hopefully better serve you.

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Very nice staff. Restaurant had great food room was very nice and clean. Will definitely stay there again
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
I think you're awesome too. Can't wait to see you again.

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the price and the Christmas decor. I did not like having to pay for parking. I have stayed here before and didn’t have to.
Stayed 2 nights in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
Thank you for enjoying the Holiday decor. Our team works hard to make the hotel festive.

10/10 Excellent

DeWandus

Stayed 3 nights in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
What an Excellent number!

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant
Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
Excellent to hear. See you next time.

8/10 Good

Hazel

Stayed 1 night in Dec 2023
Response from Sam Rollain GM on 29 Dec 2023
Thank you but I hope we can get a 5 next time.

10/10 Excellent

Conner

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on 4 Dec 2023
Thank you for

6/10 Okay

Catherine

Stayed 1 night in Nov 2023
Response from Sam Rollain GM on 20 Nov 2023
Thank you for the rating.

6/10 Okay

Kellie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great night shift and room - poor morning shift
I loved the layout of the room itself and the front desk staff were great on check in. Pros: My mom forgot her toothbrush and I was able to get her a replacement for free-and it was not one of those cheap ones some hotels give you. The bartender was very nice and other staff we ran into were all great the night of check in. The shower water pressure was great and the room was very clean. Cons: it was very dark in the room, better lighting is needed. The tub was extremely slippery and my 73 year old mom almost fell while showering. The bedcomfort was so-so. On checkout, there were literally 3 luggage carts available for all the guests checking out and all were taken. We had a timeline and so couldn't wait more than ten minutes. I ended up having to hand carry a ton of luggage down to the front to check out. Then when I went to the desk to turn my keys in and stood there for over a minute, no one else in front of me, waiting for the staff to continue a conversation that had nothing to do with business. Then the woman behind the desk finally acknowledged I was standing there to say, it'll be a minute ma'am. Without making eye contact or giving me the chance to say a word. These last two things ruined my whole perception of the hotel.
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on 20 Nov 2023
Thank you for your feedback. My apologies for the issues you experienced it is not anything we want to have happen. We will take this information and use it to make us better. I hope we will have a chance to serve you again.

6/10 Okay

Karuna

Liked: Staff & service, property conditions & facilities
Place needs to be refreshed with fresh air. Felt suffocated due to missing fresh air
Stayed 1 night in Nov 2023
Response from Sam Rollain GM on 9 Nov 2023
Thank you for your feedback. We offer great AC and heating options.

8/10 Good

eric

Stayed 3 nights in Nov 2023
Response from Sam Rollain GM on 4 Dec 2023
Thank you for the rating.

10/10 Excellent

Robert V Willeford

Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on 20 Nov 2023
Thank you for the Excellent rating.

10/10 Excellent

Faye

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on 30 Oct 2023
Thank you for the 5. See you again soon.

10/10 Excellent

Russell

Liked: Staff & service, property conditions & facilities
Comfortable. Rooms are great
Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on 24 Oct 2023
Thank you for taking the time to give us the feedback. Hope to see you again soon.

4/10 Poor

Edward

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dimly light rooms
Rooms where on the dado side. Maybe Doubletree could afford more lighting in the room. Bathroom was extremely dim. Bathtub was slippery. I slipped twice and almost fell out of the tub
Stayed 2 nights in Oct 2023
Response from Sam Rollain GM on 23 Oct 2023
Not what we want for anyone. This information will make us better and thank you for sharing.

10/10 Excellent

Rick

Stayed 1 night in Oct 2023
Response from Sam Rollain GM on 20 Nov 2023
Thank you for the Excellent rating!

6/10 Okay

Leroy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Make over needed
Rooms need to be renovated and painted. Multiple cobwebs in the corners of the ceiling.
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on 23 Oct 2023
Thank you for the feedback. We will use this to make ourselves better.

4/10 Poor

Thuresa

Travelled with partner
Disliked: Staff & service
Was charged for parking to stay here
Stayed 1 night in Oct 2023
Response from Sam Rollain GM on 16 Oct 2023
Yes we do have ample and convient parking. We also provide airport parking along with a free shuttle.Thank you,