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Great hotel and a great location. The room was super clean and cozy and the staff is extremely helpful and polite. I really really recommend this hotel.
Cesar Eduardo
Stayed 3 nights in Dec 2023
Response from Staff on 1 May 2024
Thank you for sharing with us your experience at Palazzo Alabardieri.We really appreciate your kind review.
This hotel is safe and clean.
Next time I would just stay in Rome and take the train down to see Pompeii, Naples not really worth the visit. Jersey shore of Italy.
My sister, myself, my niece and her husband all had a perfect stay at this beautiful, comfortable hotel. It was much more relaxed and intimate with attention to every detail. Thank you so much for providing such wonderful Italian experience.
Jan, Lisa, Jordan and Donald
If you like fin de siècle decor and antiques, this hotel is for you. It is a great location and the hotel is beautiful. However, the Palazzo has obviously had better times and many of the walls need a coat of paint and the carpets should be refurbished. The weirdest aspect is that it felt a bit like all the staff were watching your every movement around the property. Everywhere you turned the staff were just around the corner. Maid vaped in the room, and left the window open so the aircon would not work. Took a while to figure that one out.
Some staff very supportive, others less so. Probably wouldn’t stay here again.
David
Stayed 4 nights in Sep 2023
Response from Claudia on 22 Sept 2023
Dear Guest,Thank you very much for sharing your experience at our hotel. We are delighted to hear that you enjoyed the atmosphere and beauty of our hotel, with its fin de siècle décor and antiques. The central location is certainly a strong point.Regarding your observations, we take your feedback very seriously. We are constantly working to enhance our property, and we will consider these criticisms in our improvement plan.About the members of our staff our intention is to be supportive and to meet your needs and we will take measures to prevent any critical situations from occurring in the future.We hope that you can give us another opportunity in the future to demonstrate our improvements. Our primary goal is to ensure a comfortable and enjoyable stay for our guests, and we hope to be able to provide that for you very soon.Best regrds
It was as good as Naples can be, I suppose. Felt safer in this area than others, and the hotel was clean and staff was friendly. A/C could be better, but it was sufficient. Walls were thin, and I could hear the people above and next to me.
If I return to Naples, however, this is where I would stay.
Tracy
Stayed 1 night in Sep 2023
10/10 Excellent
Isaac, cliffside park
Travelled with group
15 Sept 2023
Location is excellent
Isaac
Stayed 2 nights in Sep 2023
Response from Staff on 16 Sept 2023
Thank you for sharing with us your experience at Palazzo Alabardieri
Overall great stay, love that breakfast is included. Staff is friendly and helpful. Property is dated but the staff keep everything very clean and tidy so no problems there. It felt slightly off the beaten trail which was preferable, it was easy to get to and from via taxi. Additionally, it was nice to not be in as deep into some of the tourist sections yet still felt nearby, we felt that the dining was better in the area since it was more of the outskirts of the major tourists zones. We had a pleasant stay and would stay here again.
Love love loved this hotel! Spotless and in a great area of Naples. Totally walkable, amazing restaurants right nearby. The breakfast buffet is delicious and offers multiple selections....sets you up right for the day!! Staff super friendly and helpful.
Angela
Stayed 4 nights in Jul 2023
Response from Staff on 12 Aug 2023
Thanks for this nice review.Our aim is to make sure all our guest have a memorable time and we are very delighted to read that you had an amazing holiday.
The negatives for me were an unnecessary extended checkin, a room that didn’t receive wireless service and the room was excessively hot during the night! How would anyone else rate the property based on those issues?
We stayed at Palazzo Alabardieri for 4 nights - the hotel is located in the very convenient city center, very clean, classic and comfortable; staff are extremely helpful who helped booked all our day trips, transportation and dinner reservations; the breakfast is delicious and with variety of food. We strongly recommend this place in Naples and would definitely come back if we visit Naples again. Thank you so much!
yuxue
Stayed 3 nights in Jul 2023
Response from Staff on 12 Aug 2023
Dear Mrs Yuxue,Thanks for this nice review.We are pleased to know that we have not disappointed your expectations and that we have managed to guarantee a level of satisfaction that matches our offer.We look forward to welcoming you back to our hotel soon.Sincerely
What we liked was how well maintained the property is kept from the rooms to the classic lobby with it’s sitting area. Fantastic breakfast
Peter
Stayed 3 nights in Jul 2023
Response from Staff on 12 Aug 2023
Thank you for sharing your experience with us at Palazzo AlabardieriWe appreciate that you enjoyed the property, our style and the space care are among our main objectives.We look forward to welcoming you back to our hotel soon.
Great hotel in a fantastic location. Room was excellent and bed very comfortable. Just a few improvements would make it even better. The shower was not very good, if you tried to get hot water there was almost no pressure so it was cool shower only. The bar was not that great and a bit pricey but there are so many good places nearby you didn't need it. Breakfast ok but nothing special. But these few small things did not detract from a great stay.
Everything was great Naples is a vibrant city and unlike popular belief very safe
William
Stayed 5 nights in Jul 2023
Response from Staff on 12 Aug 2023
Thank you for rating your experience with us at Palazzo Alabardieri.We really appreciate what you wrote. Naples ia a safe and a magical city.We look forward to welcoming you back to our hotel soon.
This is a great hotel to stay in. It is in a safe area with easy walking to shopping and restaurants.
The staff is especially helpful for arranging transfers and tours. They set up transfers from and to the airport and for a private tour of Pompeii. Everything went very smoothly.
Palazzo Alabardieri was a beautiful hotel and very accommodating. We were looking for a light dinner on one evening but most things were closed due to the soccer match in town. So the kitchen made us a beautiful charcuterie tray and sent to our room. Would highly recommend this hotel for your next visit to Napoli!
JOHN
Stayed 2 nights in Apr 2023
Response from Staff on 6 May 2023
Thank you for sharing your experience with us at Palazzo Alabardieri.We are delighted that you enjoyed your visitLooking forward to welcoming you back to our hotel soon we send our best regards.