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Reviews of Hilton Garden Inn Monterey

3 out of 5
Hilton Garden Inn Monterey
1000 Aguajito Rd, Monterey, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 412 out of 1005 reviews" "
Rating 8 - Good. 311 out of 1005 reviews" "
Rating 6 - Okay. 148 out of 1005 reviews" "
Rating 4 - Poor. 88 out of 1005 reviews" "
Rating 2 - Terrible. 46 out of 1005 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Vivian

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was extremely dark as there were no lamps or overhead lights. Asked the front desk about it and all they had was a camper light. For a 500 dollars stay I expected better.
Stayed 1 night in May 2024

10/10 Excellent

Mary

Liked: Cleanliness, amenities
I was very happy with the hotel and the service was top of the line.
Stayed 3 nights in May 2024
Response from Marion on 27 May 2024
Thank you for staying with us. We are so pleased that you had a wonderful stay. We hope to see you next time when your travels bring you to Monterey, CA

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Marion on 26 May 2024
Hello,Thank you for staying at the renovated Hilton Garden Inn. We are appreciative of the 4 out of 5 ranking. Looks like you all had a nice visit.

10/10 Excellent

Nina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at the Hilton Garden Inn Monterey. The room was clean, comfortable & had a luxurious feel. The property was beautiful & the staff was polite and helpful!
Stayed 1 night in May 2024
Response from Hilton Garden Inn Monterey on 22 May 2024
Thank you very much for your review. We are glad you've had an enjoyable stay with us. We look forward to welcoming you again.

6/10 Okay

Sagarika

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Had a good stay, but it wasn't close to anything else in Monterey (accessible without a car)
Stayed 1 night in May 2024
Response from Hilton Garden Inn, Monterey CA on 21 May 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close driving proximity to everything Monterey & Carmel. Not walking distance, but if you have a car you’ll be about a 8-10 min drive to all main attractions. This hotel is new and modern, rooms and bathrooms are nice and large. Only concern is the rooms don’t have too much lighting and parking availability can be scarce if you’re arriving late in the night. Other than that this is a great option / location for the price. ***If you’re looking to be walking distance to Carmel or the Aquarium you’ll be paying double maybe triple for your nights stay at hotels that are in walking distance to the tourists spots. If you have a car and can drive under 10 mins to every hot spot book here!!
Stayed 1 night in May 2024
Response from Hilton Garden Inn, Monterey CA on 20 May 2024
We Thank you for your feedback and Thank you for staying with us.

6/10 Okay

Ipek

Stayed 1 night in May 2024
Response from Hilton Garden Inn, Monterey CA on 21 May 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here for two nights. We checked in in the evening and then took the BART from the airport into San Francisco the next day and then flew out the following day. Very convenient. Shuttle to/from airport easy to use and convenient. Rooms are a little dated and showing their age but still In good/clean shape. I’m picky so that means something. Very convenient to airport and BART station.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Monterey on 16 May 2024
Thank you for your review. Although we are not the hotel in San Fransisco that you are sharing the review. But Hilton Garden Inn in Monterey with clean rooms and newly remodeled facilities/amenities where you have stayed. We have you've had an enjoyable stay too.

2/10 Terrible

tanya

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
My girls and I were looking forward to a nice, quiet and relaxing Friday at the spa and pool. We are locals but enjoy the pools and spas around monterey area. Unfortunately this hotel needs a little work on their spa. There are very sharp edges inside that are not safe. I ended up cutting my knee and today is two weeks since it happened and hasn’t healed. When I went to the front desk and asked if they had neosporin and a bandage they directed me to the gift shop. I then let the nice man at the desk know that I injured myself in the spa and showed him. The first thing he gave me was a liability paper to sign and I then asked him for neosporin and he said they had none and he gave me a bandage and a wipe to treat it, I’d wish they cared a bit more about their guest when I’m paying nearly $400 to use their pool and spa.
Stayed 1 night in May 2024
Response from Hilton Garden Inn, Monterey CA on 14 May 2024
We Thank you for your feedback, We do apologize this happened to you, We Thank you for staying with us.

8/10 Good

Bridgette

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 1 May 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for an overnight stop in Monterey. The staff were friendly and the room was clean and comfortable. We really enjoyed the pool and hot tub, as well as the hotel bar!
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 30 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

4/10 Poor

Bud

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Property is nice. Didnt have the room i wanted ready for my 4 o clock check in due to lack of staff. Had to switch to a double bed. Then had neighbors complain about noise at 9 pm.. 10 pm is when quite times starts so i didnt think a call from the office was warrented
Stayed 1 night in Apr 2024
Response from Marion on 29 Apr 2024
Thank you for taking the time to fill out the survey. I am sorry to read that you did not enjoy your stay. I appreciate your feedback and will share with the staff.

4/10 Poor

Justine

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was horrible!!!! Very rude and grouchy. Amy and ranji we’re the most unprofessional customer service reps I ever encountered.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 29 Apr 2024
I do apologize for our agents unprofessional service, we will definately address it with them. We Thank you for your feedback and We Thank you for staying with us.

8/10 Good

KOMAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 29 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Bryant

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 28 Apr 2024
Thank you for your review. We are delighted that you enjoyed staying with us.

10/10 Excellent

Roseanna

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 16 May 2024
Thank you for your review. We are delighted to know that you enjoyed staying with us.

10/10 Excellent

Andrea

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very clean and minimalist hotel. Stayed here with a toddler and it was very safe and in a quiet location.
Stayed 1 night in Mar 2024
Response from Marion on 26 Apr 2024
Hello,We are delighted that you enjoyed your stay. We appreciate you staying with us .

10/10 Excellent

Juan

Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn Monterey on 12 May 2024
Thank you very much for 5 stars review. We look forward welcoming you back.

8/10 Good

Ever

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place,
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 20 Apr 2024
Thank you for your review that we really valued. Looking forward to welcome you back.

8/10 Good

LINDA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was nice except there is no coffee shop or restaurant to sit down in until 5 so we had to go elsewhere to eat. The room was clean but lacked adequate lighting. Fumbling around in the dark after sunrise was the norm. Bring a lantern. One thing that is tough is if you are elderly you must move all bags yourself. You start at the underground parking, go to the elevator and haul your stuff to your room. For the younger generation, it's not a big deal.
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 15 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Courtney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfy. The pool and sitting options around the pool area were excellent. The hotel was clean, everything was nice. I am irritated by the fact that they charge $19 for parking. It’s not in a major city and even in SF we got free parking. The parking added 60 dollars to our bill.
Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 14 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Andrew

Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 1 May 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Ruttanatip, Fitchburg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and well kept facility. Easy to get to from the airport
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 10 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, and the amenities included was good. However the shower didn’t have enough pressure.
Stayed 1 night in Apr 2024
Response from Marion on 8 Apr 2024
Thank you staying with us. We appreciate the nice comments about the clean rooms and amenities. We will review the room that you were in and check the pressure.

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was reliably clean and comfortable
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 8 Apr 2024
Thank you very much for your review. We look forward to welcoming you again.

10/10 Excellent

Kshama

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff there is amazing, the housekeeping, the waiters at the restaurant, the checkin staff, everyone was kind, respectful and seemed to love doing their job. Will definitely stay here again
Stayed 4 nights in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated. We look forward welcoming you again.

10/10 Excellent

Marysol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. Staff and facilities were far above expectations. Will stay again soon!
Stayed 2 nights in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay and taking your valuable time to share your experience. We really appreciated.

4/10 Poor

Youngsuk

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Guestroom is clean but smell something toxic chemical so I can’t sleep well.
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 7 Apr 2024
Thank you very much for your recent stay. We are happy to know you've enjoyed the clean room but sorry to hear you did not have a good night sleep due to a chemical smell. We are using safe and certified chemicals and will need to look further into.

2/10 Terrible

Daysi

Travelled with family and small children
Disliked: Staff & service, amenities
NOT WORTH IT. After driving over three hours with children, I get checked in to only find out our room does not have a working bathroom. They then proceed to move us down a floor into a similar room but this one is right off a nosey busy roadway. So as I decide to settle since I booked through a third party and could not receive refund, I notice our shower is making some annoying squeaky noise. Apparently it was coming from our drain so I assume this has something to do with the plumbing. On the restaurant note, Calla is their restaurant lounge which states is open until 10 on Friday. After being seated our server asked if we were ready to order to which I said not yet. He then hastily states well the kitchen is closing soon. Mind you, it is barely approaching 8:30. This location really tainted part of our trip. No room service or anything I find accommodating when traveling with children. Our room had outside access from their main lobby. LOOK ELSEWHERE.
Response from Marion on 8 Apr 2024
Ms. Daysi. I appreciate you taking the time to provide your feedback and express the areas that we have opportunities during your stay. On your departure our Front Office Supervisor had reached out to you to Make It Right. We did not charge you for the night. We value you as a guest. Thank you for staying with us.

6/10 Okay

Grace

Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Monterey on 25 Apr 2024
Thank you for your time sharing the stay experience, we see that you did not have an enjoyable stay. If you provide insight as that would be appreciated so we would look into the matter. We appreciate you staying with us but we do apologize that it was not an enjoyable stay.

10/10 Excellent

Maggie

Liked: Cleanliness, staff & service, property conditions & facilities
All was great
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Monterey on 5 Apr 2024
Thank you very much for your recent stay with us and giving us 5 stars review. Looking forward to welcome you back in a foreseeable future.

10/10 Excellent

GEORGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upgraded.
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 3 Apr 2024
Thank you for your feedback and Thank you for staying with us.

8/10 Good

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn, Monterey CA on 4 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Citlalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 3 Apr 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Yasmin

Travelled with partner
Liked: Amenities
There was just a lot of people checking in. I’m assuming this is because everyone has to check in by 4pm
Stayed 1 night in Mar 2024
Response from Marion on 1 Apr 2024
Thank you for taking the time to fill out. We do appreciate your feedback. Check in time is 4:00PM and guests do like to come at 4PM so they can enjoy their time in Monterey. We hope you enjoyed your stay with us.

8/10 Good

Aaron

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The rooms were very clean and spacious. Staff was accommodating. There was a billing discrepancy and the staff at the hotel was unable to explain the bill and get it straightened out. Expedia worked with the hotel to correct it.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Monterey on 30 Mar 2024
Thank you very much for taking time sharing your experience with us. We are happy that you've had an enjoyable stay. Looking forward welcoming you back in a foreseeable future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Monterey on 31 Mar 2024
Thank you very much for your review. Looking forward to welcome you back.

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very well kept, clean rooms, comfortable.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 26 Mar 2024
We Thank you for your feedback and Thank you for staying with us.

8/10 Good

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Marion on 26 Mar 2024
I certainly appreciate you rating us a 4/5. We are delighted you enjoyed your stay at the newly renovated Hilton Garden In - Monterey. Thank you for staying with us and enjoy your upcoming weekend.

6/10 Okay

DIANE

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 25 Mar 2024
We Thank you for your feedback and we Thank you for staying with us.

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, quiet, clean, helpful staff
Stayed 1 night in Mar 2024
Response from Marion on 11 Mar 2024
Thank you for the fantastic rating of 5. We are glad you enjoyed your stay at our renovated Hilton Garden Inn. We appreciate you staying here and the review.

8/10 Good

Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn, Monterey CA on 12 Mar 2024
We Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marion on 4 Mar 2024
Thank you for taking the time to respond. We are delighted that you enjoyed your stay with us at the renovated Hilton Garden Inn. We appreciate the survey 5 out of 5.

10/10 Excellent

Temo, Chula Vista

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from Marion on 28 Feb 2024
Thank you for your review. We are delighted that you had an enjoyable stay.We appreciate your business.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, property was nice, shower head was less than great.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 26 Feb 2024
We Thank you for your feedback and Thank you for staying with us.

6/10 Okay

Katy

Liked: Cleanliness, staff & service
Generally ok but the internet was down for most of the time we were there which was quite inconvenient as it was a work trip.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 26 Feb 2024
We apologize for the inconvenience, Thank you for your feedback and Thank you for staying with us.

10/10 Excellent

MARCELINA

Travelled with partner
Liked: Property conditions & facilities
Everything was really well. A little surprised you have to pay for parking.
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn, Monterey CA on 19 Feb 2024
Thank you for your feedback. Yes we do charge for parking here at our hotel and we Thank you for staying with us.,

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
It looks like it is undergoing construction at this time.
Stayed 1 night in Feb 2024
Response from Marion on 16 Feb 2024
Hello - Can you clarify you comment about going under construction The hotel was just renovated and looks like you had a pleasant stay. We appreciate you staying with us.

8/10 Good

steven jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
clean
Stayed 1 night in Feb 2024
Response from Marion on 16 Feb 2024
We certainly appreciate you taking the time to review us and give us a 4/5. We wanted to thank you for staying with us at the renovated Hilton Garden Inn. We do appreciate you.

8/10 Good

Louis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
could use better lighting like brighter lights or more lights...it was hard to see once the night came....water pressure could be better and shower head. other than that it was good.
Stayed 2 nights in Feb 2024
Response from Marion on 14 Feb 2024
Hello,I certainly appreciate your feedback about the lights which the hotel is addressing. We are glad you enjoyed your stay and appreciate you staying at the renovated Hilton Garden Inn.