4/10 Poor
brenda
Travelled with family, Business traveller
1 May 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
Beware of extra charges, front desk said they needed a card on file and said it wouldn’t be charged it was just for in case there are any charges billed to the room, 1 hour late I got billed 200 dollars from hotel when the front smdesk clerk specifically told me there would be no charge on the card. Then when I called they told me I was misinformed. Then when checking out they billed me another 200 dollars. I had to lock my card because valet kept trying to charge my card after I dropped it off after giving cash tips. Just beware of charges they do no tell you when they are doing that or are very unclear on why you are being charged couldn’t get a direct answer from anyone I will not stay at this hotel again. The room had a very foul Oder as well. The tv would freeze so I would have to manually turn the tv off and on again to reset it. Just not a good experience at all. Also when the valet driver was bringing my car out of the garage he was reving my engine multiple times and when I asked why he was doing that he said because he heard my turbo and had to test it. Very unprofessional. Don’t play with peoples cars like that. Just overall horrible experience
brenda
Stayed 2 nights in Apr 2024