Terrace/patio

Reviews of The Live Hotel

3 out of 5
The Live Hotel
1901 W Olympic Blvd, Los Angeles, CA

Reviews

7.4

Good

Rating 10 - Excellent. 362 out of 1006 reviews" "
Rating 8 - Good. 252 out of 1006 reviews" "
Rating 6 - Okay. 161 out of 1006 reviews" "
Rating 4 - Poor. 111 out of 1006 reviews" "
Rating 2 - Terrible. 120 out of 1006 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Annie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shouldn't be rented. There's mold all over the walls. The breakfast they offer is only toast with butter and jam and coffee. This property instead of naming it "live hotel",they should of name it the flintstone hotel the beds and pillows are so hard, harder then Rocks.
Stayed 4 nights in May 2024

10/10 Excellent

Serafin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 22 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles! We truly appreciate you for taking the time to give us a high review and we're happy to meet your expectations. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Serafin! Kind Regards, The Live Hotel

8/10 Good

Hira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from THE LIVE HOTEL on 18 May 2024
Thank you for taking the time to share your feedback with us, and for rating your experience as a 4 out of 5. Your input is incredibly valuable as we continuously strive to improve and enhance the experiences of our guests. While we're glad to hear that overall you had a positive stay, we also acknowledge that there may have been areas where we fell short of meeting your expectations. Please know that your comments have been noted, and we will use them to address any areas of improvement to ensure that future guests have an even better experience.We sincerely appreciate your honest feedback and the opportunity it provides us to grow and better serve our guests. Should you choose to stay with us again in the future, we hope to have the opportunity to exceed your expectations. We look forward to welcoming you back again in the future for another outstanding stay. If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know. Until then, safe travels!

8/10 Good

XIMENA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Last week 05/09/24 my daughter had her graduation at USC, we had a reservation at another hotel, but we did not stay because it smelled a lot of cigarette smoke and the youngest daughter suffers from asthma and it was not good for her health, so we looked Another last minute and we found this hotel and fortunately it met our expectations very clean and good service. I recommend it
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 15 May 2024
Thank you for taking the time to share your feedback with us. Congratulations to your daughter on her graduation from USC! We're delighted that you found us as a last-minute option and that we could meet your expectations with our cleanliness and service. Providing a pleasant stay for our guests is always our top priority, and it's wonderful to know that we succeeded in making your visit enjoyable.Your recommendation means a lot to us, and we hope to have the opportunity to welcome you back in the future for any other special occasions or trips to the area. Thank you again for choosing our hotel, and we wish your daughter all the best in her future endeavors!

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The location was convenient and it was easy to get to. Complimentary breakfast was okay, but there is also a coffee shop inside the hotel with food options and really great drinks. The room was nice, bed was comfortable and shower had great water pressure. My room also had a backside door that went out onto their balcony patio. There is a patio with tables and chairs on the main floor as well. They have a cooler of drink options for purchase by the check-in desk, but no snacks or toiletries. Pretty nice stay and would stay again! Was traveling solo and felt very comfortable.
Stayed 2 nights in May 2024
Response from THE LIVE HOTEL on 14 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We appreciate you for sharing your experience with us! We're delighted to hear that you found our location to be very convenient. We're glad that we were able to meet your expectations. We value your feedback regarding the breakfast and the amenities provided in your reservation. We'll definitely take your comments about the snacks and toiletries into consideration to improve our offerings for future guests. Our team works hard to provide a comfortable and convenient stay for all our guests. Should your travels bring you back to Los Angeles for business, we'd be honored to welcome you again, Alexis. Kind Regards, The Live Hotel

10/10 Excellent

James, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from THE LIVE HOTEL on 14 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We truly appreciate you for taking the time to give us a high review and we're happy to meet your expectations. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, James! Kind Regards, The Live Hotel

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok, beds were comfortable but rooms had a smell to it and look’s like it needs more work to it.
Stayed 1 night in May 2024
Response from Vince - The Live Hotel on 12 May 2024
Dear Guest,Good morning. Thank you for choosing The Live Hotel as your accommodation during your trip.We are truly grateful to have received such a high remark/score review from you. We will take you feedback in account and will work hard to improve our amenities and services. We will ensure that this will be done to proved a better experience for you and other guests in the future.Again, we thank you for your support and we look forward to welcoming you back again.We wish you all the best.

10/10 Excellent

Donray

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay the staff made us feel welcome
Stayed 1 night in May 2024
Response from Vince - The Live Hotel on 12 May 2024
Dear Guest,Good day to you. Thank you for choosing The Live Hotel as your accommodation during your trip.We are greatly honored to have receive such an amazing review from you. These types of feedbacks are the reasons we strive to continue to provide an enjoyable and amazing stay for each and every guest.We look forward to welcoming you once again in the future. We will work harder to provide an even better experience on your return.Have a blessed day.Kind Regards,

10/10 Excellent

Guillermo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the property is right next to downtowns
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 11 May 2024
Thank you so much for your fantastic review! We're thrilled to hear that you enjoyed our convenient location right next to downtown. Being close to the heart of the city certainly has its perks, making it easy for our guests to explore all the attractions and amenities that downtown has to offer. We're delighted that you found our location to be so convenient during your stay. We hope to welcome you back again soon for another five-star experience!

10/10 Excellent

Ernest

Business traveller, Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
A pleasant surprise from what we expected in this neighborhood. The hotel met our expectations and proved to be a little more. Happy to be a coffee shop in the hotel and ample parking in the secure garage. We did bathe European-style (without wash cloths) if fact, there was only one bath towel for each of us No wash cloths or hand towels. They made up for it by providing a refrigerator, microwave, coffeemaker, a safe and an iron. Price for a one-day stay was high at $200 for a junior suite because of graduations in the area. I think I would would stay here again if I had business in LA again.
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 10 May 2024
Thank you for sharing your experience with us! We're delighted to hear that we exceeded your expectations, especially in a neighborhood you might not have anticipated. Our team works hard to provide a comfortable and convenient stay for all our guests. We appreciate your feedback regarding the amenities provided in the room. We'll definitely take your comments about the bath towels and washcloths into consideration to improve our offerings for future guests. Should your travels bring you back to Los Angeles for business, we'd be honored to welcome you again. Thank you for choosing to stay with us, and we look forward to serving you in the future!

6/10 Okay

Sherrie

Business traveller, Travelled with partner
Staff was delightful, However, we had to call to have the air conditioner fixed every single day. It was cool outside, however we could not keep the windows open at night because it was so very loud. Finally, on our last night of the day we requested a fan which was provided, however the first three nights of this day I did not get any sleep and I was attending a conference, so I was tired throughout the entire day.
Stayed 4 nights in May 2024
Response from THE LIVE HOTEL on 8 May 2024
Thank you for sharing your feedback with us. We're delighted to hear that you found our staff delightful; however, we're truly sorry to learn about the inconvenience you experienced with the air conditioner during your stay. Your comfort is of utmost importance to us, and we sincerely apologize for any disruption this may have caused to your rest, especially during your conference attendance. We have taken note of your concerns and will address them promptly with our maintenance team to ensure that such issues are resolved efficiently to prevent any recurrence. Your feedback serves as a valuable tool for us to continually improve our services, and we appreciate your patience and understanding throughout this matter. We hope that despite this inconvenience, you were still able to enjoy your conference and that you'll consider giving us another opportunity to exceed your expectations in the future. Thank you once again for your valuable feedback.

10/10 Excellent

Jessica, Burney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from THE LIVE HOTEL on 9 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We truly appreciate the remarkable review you have given our establishment. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Jessica! Kind Regards, The Live Hotel

10/10 Excellent

Nuria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 7 May 2024
Having you as one of our guests last week was such a delight, Nuria. The live hotel is renowned for offering the best experience and service, so we're happy to be able to deliver both. Thanking you for your unwavering support. Rest assured that we will also continuously strive for more.

10/10 Excellent

Irene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk receptionist was excellent, his customer service was exceptional. Check out was great with the machine the hotel has. I went to a concert at the crypto and Uber was easy, quick and cheap from the hotel. Highly recommended stay.
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 7 May 2024
We really appreciate your time in giving us a review. Our front desk, both on-site and virtual in the kiosk, will be delighted to read this kind of review. At the live hotel, we always make sure not only to make our guests comfortable with the amenities but also with the staff that they will end up interacting with. It was your words that reassured us that we are doing great, but rest assured that we will even reach for more. Hoping to see you soon again.

10/10 Excellent

Adriana, San Ysidro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is being remodeled, close to crypto arena, staff is very friendly, fast check-in.
Stayed 1 night in May 2024
Response from THE LIVE HOTEL on 6 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We appreciate you for taking the time to write a review as we are honored to have received such a high score. If there may be anything else you would like to add as part of your feedback, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Adriana!Kind regards,The Live Hotel

6/10 Okay

Antonio

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Rooms need a new carpet
Stayed 3 nights in Apr 2024
Response from THE LIVE HOTEL on 4 May 2024
Thank you so much for taking the time to write a review for us. You may be sure that we will use your evaluation as a starting point for any improvements we can make to the hotel. While we strive to provide our guests with the greatest experience possible, we acknowledge that there are still areas in which we might do better. Every time you choose to stay with us, we promise to go above and beyond your expectations because we value your steadfast support. Hope to see you soon again!

6/10 Okay

Kanthy

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from THE LIVE HOTEL on 27 Apr 2024
Greetings, Guest. We would be very grateful if you could tell us more about your experience and how it affected the rating you gave us. At the Live Hotel, we constantly do everything we can to give each visitor the greatest possible experience, but we also recognize that there is always room for improvement. Your three stars are one indication that there is still room for growth. Rest assured that your rating will be given due attention. In order to provide you with a better experience, we hope to see you back at the property soon.

8/10 Good

Xiomara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean. The walls were paper thin and my neighbors were very loud. If the hotel is not overbooked, they should space out the guests and the rooms.
Stayed 4 nights in Apr 2024
Response from THE LIVE HOTEL on 26 Apr 2024
We greatly appreciate your effort in writing a review for us. Just seeing these kinds of reviews from our guests encourages us to keep striving for excellence. You can be confident that we will heavily apply the above-mentioned plan to provide our guests with a more tranquil experience. We make every effort to give our visitors the best experience we can, but there are some things that could be beyond our control. We value your unwavering support and pledge to go above and beyond your expectations each and every time you choose to stay with us.

10/10 Excellent

Zachery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did think that place was nice enough around the area and was less chaotic. Parking was horrible especially the garage.
Stayed 2 nights in Apr 2024
Response from The Live Hotel - VINCE on 22 Apr 2024
Dear Zachery,Good morning. We trust that all is going wonderfully for you.Thank you very much for providing us a with great review score. Your feedback is very valuable to us. The establishment and its management team will look into your comment regarding the parking and make ways to improve this to ensure a better experience for you and other guests in the future.Should you have any other concerns, Please do not hesitate to get in touch with us, we are always happy to assist in any way possible.Again, thank you for your time and support.Kind Regards,

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from THE LIVE HOTEL on 9 May 2024
Thank you immensely for your outstanding rating! Your appreciation means the world to us and serves as a testament to our commitment to providing exceptional service. We're absolutely thrilled to hear that we were able to meet and exceed your expectations. Your satisfaction is our top priority, and we're delighted that we could make your experience with us truly memorable. We look forward to welcoming you back again soon for another fantastic visit!

10/10 Excellent

Sandra

Stayed 4 nights in Apr 2024
Response from THE LIVE HOTEL on 6 May 2024
Thank you so much for choosing The Live Hotel as your accommodation for your most recent trip to Los Angeles CA. We truly appreciate the remarkable review you have given our establishment. If there are any feedbacks you would like to provide, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future, Sandra!Kind Regards,The Live Hotel

8/10 Good

Emily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location if visiting Crypto arena, 15 minute walk. Stayed with kids and found it clean and quiet. It’s downtown so some homeless people around but no more than any other major city. Breakfast was ordinary so we ate elsewhere but would stay again if we head back to Crypto.
Stayed 2 nights in Apr 2024
Response from THE LIVE HOTEL on 14 Apr 2024
We sincerely appreciate the time you took to write a review for us. We are happy that we were able to achieve one of our objectives, which was to ensure your comfort while here. We will keep working to provide better service so that we can provide you with an even better experience when you return. Hopefully, we can see you again soon!

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Good
Stayed 1 night in Mar 2024
Response from Vince - The Live Hotel on 13 Apr 2024
Dear Guest,Thank you very much for choosing The Live Hotel as you accommodation for your most recent trip to Los Angeles CA. We are honored to have received such a high score and review for your experience. Thank you very much.If there may be anything else you would like to add as part of your feedback, please do not hesitate to get in touch with us. We will continue to work on improving our services and amenities for a better experience when you return. We look forward to welcoming you again in the future. Have a blessed day and Kind Regards,

8/10 Good

Sungwook

Liked: Cleanliness, staff & service
The heater noise was serious. My room seemed to be just above the heating room, but when I asked to turn it off, the staff managed well and solved the issue.
Stayed 2 nights in Apr 2024
Response from THE LIVE HOTEL on 12 Apr 2024
Thank you for taking the time to share your feedback with us. We’re delighted to see that you had a positive experience overall. Your input is important to us, and we’re committed to making any necessary improvements.We can’t wait to welcome you back and provide you with an even better experience next time.

6/10 Okay

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from THE LIVE HOTEL on 4 Apr 2024
Dear Guest, Your rating is noted with utmost importance. We strive to provide our guests with the best possible experience. Your three-star rating indicates that we may have been lacking in some areas, and we are committed to improve our services. We hope to serve you better in the future. Excelling in experiences, The Live Hotel Team

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was really nice. It was really easy to find and it was in a convenient part of la. I would stay here again
Stayed 1 night in Mar 2024
Response from Ayn on 2 Apr 2024
Dear Guest,It is truly gratifying to read your positive comments. We are delighted to know that you found our location convenient and the overall stay enjoyable at The Live Hotel. Your kind words encourage us to continue offering our guests the best of our hospitality.We look forward to the opportunity of welcoming you back in the future.Embracing hospitality,Ayn, Team The Live Hotel

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where helpful and polite, the sheets and bed where clean also the cleaning crew left the place organize and good. The only bad side it’s just some homeless outside but other than that it’s a good place to stay.
Stayed 3 nights in Mar 2024
Response from Ayn on 2 Apr 2024
Dear Guest,It's heartening to hear that you found our staff helpful and our rooms clean and well-organized. These are aspects we pay special attention to, as we strive to provide a comfortable and welcoming environment for our guests.We take note of your concern about the surroundings of our hotel. While it's beyond our immediate control, we understand how it can impact the overall experience. We value your feedback as it helps us in our continuous pursuit of creating an ideal stay experience.Embracing hospitality,Ayn, Team The Live Hotel

10/10 Excellent

Gabriel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was pleased by how spacious and clean our room was. The staff was also very welcoming and attentive. Thank you for making our stay pleasant.
Stayed 1 night in Mar 2024
Response from The Live Hotel on 31 Mar 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

8/10 Good

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was super clean, comfy, and the space on the second floor was lovely. My only complaint is we didn’t have hot water! The shower only got cool or barely luke warm at best. That wasn’t fun after coming back from a long night out. Other than that, loved it.
Stayed 1 night in Mar 2024
Response from The Live Hotel on 31 Mar 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

2/10 Terrible

Jose

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
So noised at night, so dirty hair evewhere so nasty
Stayed 1 night in Mar 2024
Response from The Live Hotel on 31 Mar 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.

8/10 Good

Roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The Hotel , even is been remodeling, the room it was very nice, the hallway still need same work. Overall good place to stay, I will definitely stay over again
Stayed 1 night in Mar 2024
Response from The Live Hotel on 28 Mar 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

10/10 Excellent

Angeles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The live hotel was a great option for the weekend it was near a venue we visited for the day .
Stayed 1 night in Dec 2023
Response from The Live Hotel on 28 Mar 2024
We're pleased to know that your experience with us was a good one.Thank you for your good feedback.We look forward to welcoming you back to The Love Hotel.

6/10 Okay

Karina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room were spacious and clean. The hotel property was outdated and elevator was dirty. The breakfast was not great. It was about 5 minutes from stadium.
Stayed 2 nights in Mar 2024
Response from The Live Hotel on 27 Mar 2024
Appreciate the good review that you gave us. Rest assured that the constructive criticism that you've provided will be taken seriously so we can further improve the stay of our guests. Hope to see you soon, again!

8/10 Good

Marinel

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from Maria L. Guest Services on 25 Mar 2024
Dear Marinel,We're delighted to hear that you had a overall satisfactory experience! Providing memorable stays is our mission, and we're thrilled that you enjoyed your time with us. Your satisfaction is our priority, and we appreciate your feedback. We look forward to the opportunity to host you again and create even more wonderful memories.

10/10 Excellent

karlo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Maria L. Guest Services on 25 Mar 2024
Dear Karlo,We're thrilled to hear that you found our hotel excellent! Providing exceptional experiences is our top priority, and we're delighted that you enjoyed your stay. Your positive feedback means the world to us, and we look forward to welcoming you back for another wonderful stay in the future. Thank you for choosing our hotel!

8/10 Good

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It s a nice place to stay for a few nights but disappointed with our room not being cleaned. We stayed there for two nights and no room service.
Stayed 2 nights in Mar 2024
Response from Maria L. Guest Services on 22 Mar 2024
First of all, thank you for the good review! We really appreciate your feedback. And we apologize for the inconvenience you experienced during your stay. Ensuring cleanliness and prompt service is a top priority for us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address this issue promptly with our housekeeping team to prevent recurrence.Thank you for bringing this matter to our attention.

2/10 Terrible

Dinh, San Francisco

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After check in, the guy at front desk gave me the key room that someone was already in the room. Went back to lobby and told the guy. He didn't believe me that there were people inside the room. He went up to try the key and he realized that the room is taken. He told us to wait for him upstairs he will give us another room. We could hear him from downstairs helping 2 guests get water and another guests for Doordash. He completely forgot about us. We waited for half an hour didn't see him so I went downstairs to look for him. Very lousy worker The air conditioning is super loud. Shower stall is dirty. Toilet is dirty and someone forgot to flush it Don't recommend this hotel to anyone
Stayed 1 night in Mar 2024
Response from Maria L. Guest Services. on 15 Mar 2024
We sincerely apologize for the inconvenience and frustration you experienced during your stay. We deeply regret the lapse in service you encountered with our front desk staff. Your feedback is invaluable, and we will address this issue internally to ensure it doesn't happen again in the future.Regarding the cleanliness issues, we take cleanliness very seriously, and we will investigate these matters and take immediate action to rectify them.We understand your disappointment, and we're truly sorry that we didn't meet your expectations. We appreciate your feedback, as it helps us improve our service and facilities for all our guests. If you would like to discuss your experience further or if there's anything we can do to make it right, please don't hesitate to reach out to us directly.

10/10 Excellent

Emmanuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good
Stayed 4 nights in Mar 2024
Response from Maria L. Guest Services. on 15 Mar 2024
We're glad to hear that everything met your expectations! We appreciate your feedback and hope to have the opportunity to welcome you back for another enjoyable stay soon!

2/10 Terrible

Marieta

Stayed 4 nights in Mar 2024
Response from The Live Hotel on 3 Apr 2024
Dear Guest,We're truly sorry to learn about your recent experience with us. It is our aim to offer exceptional service to all our guests, and it appears we did not achieve that during your stay. We appreciate your valuable feedback as it helps us identify the areas where we can improve. Please be assured that we are committed to providing a superior guest experience.Once again, we deeply regret any inconvenience and hope to have another opportunity to better serve you in the future.Warmest Regards,The Live Hotel

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Maria L. Guest Services. on 15 Mar 2024
Thank you for sharing perfect score! We're thrilled to hear that you had a great stay with us. Your satisfaction is our top priority, and we're delighted that you enjoyed your time with us. We look forward to welcoming you back for another great stay in the future!

6/10 Okay

Frank

Stayed 2 nights in Mar 2024
Response from Ayn on 1 Apr 2024
Thank you for taking the time to write us a review. Looking forward in seeing you again at the property.

8/10 Good

Vael

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and staff were friendly.
Stayed 1 night in Mar 2024
Response from The Live Hotel on 12 Mar 2024
Dear Vael,Thank you for your positive feedback!  We're glad to hear that you found your room clean and our staff friendly during your stay.  Providing a comfortable and welcoming environment for our guests is important to us, and we're delighted that we could meet your expectations.  Your satisfaction is our priority, and we appreciate your kind words.  We hope to welcome you back for another enjoyable stay in the future!Thank You,The Live Hotel

4/10 Poor

Mitchell

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Staff was barely engaging…. Heater did not work. Second lock on the door didn’t work. Breakfast seemed decent I did not partake
Stayed 1 night in Mar 2024
Response from The Live Hotel on 12 Mar 2024
Dear Mitchell,We're sorry to hear about your disappointing experience during your stay.  Providing excellent service and ensuring our guests' comfort is our priority, and we apologize if our staff did not meet your expectations.  Additionally, we apologize for the issues you encountered with the heater and the door lock.  Your feedback is valuable, and we will address these concerns with our team to ensure improvements are made.  We're glad to hear that the breakfast seemed decent, although we regret that you didn't have the opportunity to partake.  We appreciate your understanding and hope to have the opportunity to make it right during your next visit.Thank You,The Live Hotel

8/10 Good

Carolyn

Travelled with family
Clean, no nonsense place to stay. Delivered what was expected. No frills, but that was fine for our stay and needs. Just as other reviewers mentioned, the walls and door are paper-thin so you can hear everything, even some street activity. We slept fine though doors, some music and a little late night return of a family upstairs woke us.
Stayed 2 nights in Feb 2024
Response from The Live Hotel on 11 Mar 2024
Dear Carolyn,We're glad to hear that you found our place clean and no-nonsense, delivering exactly what you expected.  Your satisfaction is important to us, and we're pleased that our straightforward approach met your needs.  We apologize for any inconvenience caused by noise from neighboring rooms and street activity.  Your feedback is valuable, and we'll look into ways to minimize sound disturbance for our guests' comfort.  We appreciate your understanding and hope to have the opportunity to welcome you back for another comfortable stay in the future.  Thank you for choosing us for your accommodation needs!Thank You,The Live Hotel

8/10 Good

Esdras

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it , the only thing I wish would had been better would be the beds they were not comfortable a bet hard for me ,overall good
Stayed 1 night in Mar 2024
Response from The Live Hotel on 7 Mar 2024
Dear Esdras,We're glad to hear that you overall enjoyed your stay with us!  Your comfort is important to us, and we apologize if the beds didn't meet your expectations.  We appreciate your feedback and will consider it as we strive to improve our accommodations for future guests.  If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.  Thank you for choosing us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Thank You,The Live Hotel

10/10 Excellent

Brenda, Los Angeles

Liked: Amenities
Love this small property
Stayed 1 night in Mar 2024
Response from Ayn on 5 Mar 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nicole

Travelled with partner
Rooms were nice and Clean, no noise , perfect for a getaway
Stayed 1 night in Mar 2024
Response from Ayn on 5 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Anthony

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I didn't like paying for parking but understood why. I didn't like the area because it was hard to find without take a few looks. I like my room being cleaned every time.
Stayed 3 nights in Feb 2024
Response from The Live Hotel on 5 Mar 2024
Dear Anthony,Thank you for sharing your feedback with us.  We understand your concerns about paying for parking and apologize for any inconvenience it may have caused.  Regarding the area, we apologize for any difficulty you experienced in finding the hotel.  We will consider your feedback and look for ways to improve the visibility and accessibility of our location.  Additionally, we apologize if our housekeeping service did not meet your expectations.  Your satisfaction is important to us, and we will strive to make improvements based on your feedback.  We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience in the future.Thank You,The Live Hotel

10/10 Excellent

Song, Los Angeles

Stayed 1 night in Feb 2024
Response from Maria L. Guest Services on 25 Mar 2024
Dear Song, Thank you for the glowing rating of 5! We're thrilled to have met or even surpassed your expectations. Your satisfaction is our top priority, and we're committed to consistently providing outstanding experiences. Your feedback inspires us to continue delivering excellence, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Lisa Marie

Stayed 1 night in Feb 2024
Response from Maria L. Guest Services on 25 Mar 2024
Dear Lisa,Thank you for the perfect score! We're delighted to hear that you found our hotel great. Providing exceptional service and comfort is our goal, and your satisfaction is our greatest reward. We appreciate your support and look forward to welcoming you back for another fantastic experience.