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Reviews of Four Points by Sheraton Los Angeles Westside

3 out of 5
Four Points by Sheraton Los Angeles Westside
5990 Green Valley Cir, Culver City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 577 out of 1001 reviews" "
Rating 8 - Good. 254 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Antonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would have liked a fan in restroom.
Stayed 2 nights in Apr 2024
Response from Customer Service on 26 Apr 2024
Antonia, thank you for taking the time to share your thoughts about Four Points by Sheraton Los Angeles Westside. We appreciate your feedback regarding a preferred amenity and will certainly bear it in mind. We look forward to serving you again in the future.

10/10 Excellent

Alfredo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Apr 2024
Response from Customer Service on 19 Apr 2024
Alfredo, it warms our hearts to see that you had a great experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to have met your expectations and look forward to welcoming you back on your next visit.

8/10 Good

Gabbrielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to lots of amenities
Stayed 2 nights in Mar 2024
Response from Customer Service on 18 Apr 2024
Gabbrielle, we're pleased to know that you enjoyed the convenient location of Four Points by Sheraton Los Angeles Westside. Our prime position offers easy access to multiple local amenities which our guests find beneficial. We're glad to note this added positivity to your experience. It was our pleasure hosting you and we hope to do so again in the future.

10/10 Excellent

Tzetzangari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I have stayed at. Very understanding
Stayed 2 nights in Apr 2024
Response from Customer Service on 17 Apr 2024
Tzetzangari, it's fantastic that you consider Four Points by Sheraton Los Angeles Westside the best hotel you've experienced. We're thrilled to be recognized for our understanding nature. We eagerly await your next visit.

10/10 Excellent

Kamer, East Greenwich

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful and friendly front desk. I could able to check-in earlier.
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Kamer, it's delightful to hear about your positive experiences with our front desk team at the Four Points by Sheraton Los Angeles Westside. We're glad that the early check-in could accommodate your schedule. We hope to welcome you back in the future.

6/10 Okay

Sunil

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
We appreciate the feedback, Sunil.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Mamatha

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Customer Service on 16 Apr 2024
Mamatha, it seems from your rating that your recent stay didn't meet all your expectations. Listening to our valued guests like you helps us identify areas where we might be able to improve our services. We'd sincerely appreciate if you could provide us with more detailed feedback so we can better address your needs the next time. Your enhanced satisfaction is our goal.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Apr 2024
Erick, it's delightful to hear you enjoyed the convenient placement of Four Points by Sheraton Los Angeles Westside. We look forward to hosting you again on your next visit.

10/10 Excellent

Roberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe an clean!
Stayed 1 night in Apr 2024
Response from Customer Service on 10 Apr 2024
Roberto, it's wonderful to hear that the cleanliness and security at Four Points by Sheraton Los Angeles Westside met your expectations. We take great pride in maintaining the highest standards for our guests. Looking forward to welcoming you back on your next LA trip.

10/10 Excellent

Keira

Stayed 1 night in Mar 2024
Response from Customer Service on 7 Apr 2024
Thank you for the fantastic rating, Keira!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Los Angeles Westside! We can't wait to see you again soon.

10/10 Excellent

Kevin M

Stayed 3 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Kevin, it's fantastic to see such a high rating for Four Points by Sheraton Los Angeles Westside! We're thrilled you had a memorable experience and hope you will choose our hotel for your future travels. Thanks for your support.

10/10 Excellent

Shania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is always clean. Easy check in. Good area. I frequent this hotel when I’m visiting Los Angeles.
Stayed 1 night in Mar 2024
Response from Customer Service on 27 Mar 2024
Shania, it's always a pleasure to hear from our returning guests. We're thrilled you find Four Points by Sheraton Los Angeles Westside consistently tidy and convenient and appreciate the ease of check-in. Your continued patronage means a lot to us. We look forward to hosting you again the next time you visit Los Angeles.

8/10 Good

Danielle

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Danielle, it's great to hear you had a positive experience at Four Points by Sheraton Los Angeles Westside. We appreciate your rating and look forward to providing another enjoyable stay the next time you're in Los Angeles.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Customer Service on 14 Apr 2024
Thanks for the amazing rating, Nancy!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Four Points by Sheraton Los Angeles Westside!

10/10 Excellent

Kristin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had dinner at the bar and food was surprisingly better than expected. Bartender was helpful and friendly.
Stayed 1 night in Mar 2024
Response from Customer Service on 25 Mar 2024
Kristin, it's wonderful to hear that your dining experience at Four Points by Sheraton Los Angeles Westside exceeded your expectations. It's great to know that the remarkable service provided by our bartender made a positive impression on you. The team is delighted to hear about this. We look forward to welcoming you back for another delightful experience soon.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 26 Mar 2024
Douglas, it's great to see your perfect rating of Four Points by Sheraton Los Angeles Westside. Your support and presence are truly appreciated. We look forward to welcoming you back in the near future.

10/10 Excellent

Tinku

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, would stay here again!
Stayed 2 nights in Mar 2024
Response from Customer Service on 24 Mar 2024
Tinku, thank you for sharing your experience at Four Points by Sheraton Los Angeles Westside. We're thrilled to learn that you enjoyed your stay. It's wonderful when guests choose to return. We're looking forward to welcoming you back!

6/10 Okay

Vicki

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was fine. The pool was supposed to be heated but it wasn’t. We talked to the manager who said it was cool outside and that’s why the pool wasn’t the promised 82 degrees. I explained then it isn’t a heated pool. She was very rude about it. I won’t go back.
Stayed 2 nights in Mar 2024
Response from Customer Service on 23 Mar 2024
Vicki, it's unfortunate to hear about the misunderstanding regarding the pool temperature. We take such concerns seriously and apologize for any perceived rudeness. It's our aim to ensure warm interaction with all our guests. We hope to regain your trust and invite you to experience our commitment to improvement next time.

2/10 Terrible

Reynaldo

Stayed 2 nights in Mar 2024
Response from Customer Service on 11 Apr 2024
Reynaldo, we noticed you left a 1-star rating without any comment. Your feedback is vital to our improvement and it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 Excellent

Rocio del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, available shopping and eating options around at walking distance. Great staff
Stayed 3 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Rocio, it truly makes us proud at Four Points by Sheraton Los Angeles Westside to know that you felt our location was convenient and our array of food and shopping options noteworthy. It's our pleasure to hear that our team members were able to make your stay a great one. We eagerly wait for your next visit.

8/10 Good

Steven

Stayed 2 nights in Mar 2024
Response from Customer Service on 6 Apr 2024
Steven, thank you for choosing to stay at Four Points by Sheraton Los Angeles Westside. It seems you had a pleasant experience with us. Your high rating is truly appreciated. We're looking forward to the chance to serve you again in the future.

10/10 Excellent

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 11 Mar 2024
Thanks for the outstanding rating, Eugene!We're delighted your time at Four Points by Sheraton Los Angeles Westside was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

10/10 Excellent

Laura

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room didn't have a pleasant scent. I have to get fabreeze.
Stayed 2 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Laura, it's unfortunate to hear about your experience with the room fragrance during your stay. We pay significant importance to our guest's comfort and will utilize your feedback to reassess our in-room amenities. Thank you for bringing this to our attention and we hope for a chance to welcome you back to Four Points by Sheraton Los Angeles Westside for a fresher experience.

6/10 Okay

Leon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There should be an inspection of all heating and AC everyday or after a customer checks out. I woke up at 2am shivering. The heater indicated it was 90 degrees--clearly the thermostat was broken. Staff accommodated me and gave me a different room. But my sleep was disrupted and this would not have been good if I had had a big meeting the following day.
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Leon, thank you for sharing your recent experience. We're sincerely sorry to hear about the challenges you faced in regards to your room's temperature control. Please know that our team members are dedicated to maintaining all aspects of guest comfort. We appreciate your understanding in moving rooms and acknowledge the disruption this caused to your sleep. Your feedback is instrumental in helping us refine our processes to better serve guests. We hope to welcome you back under improved circumstances.

2/10 Terrible

Omar J

Business traveller
The property moved us and potentially violated rules and regulations for service animals. They moved us from our room and put us in a room that was dirty, smelled horribly and had weird liquid smears on the front door. I am not happy with my stay.
Stayed 1 night in Mar 2024
Response from Customer Service on 8 Mar 2024
Thank you for taking the time to share your feedback, Omar. We are sorry for the issues you had during your stay. Please allow us to perform an investigation into this issue.

8/10 Good

Aravindhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NA
Stayed 2 nights in Feb 2024
Response from Customer Service on 3 Mar 2024
Thank you for the 4-star rating, Aravindhan!We are delighted to see that you had a wonderful time at Four Points by Sheraton Los Angeles Westside. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Excellent

Gwendolyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not much to do in the immediate area, but otherwise really clean and nice!
Stayed 1 night in Feb 2024
Response from Customer Service on 28 Feb 2024
Gwendolyn, thank you for making the Four Points by Sheraton Los Angeles Westside your choice during your stay in the city! We're thrilled to know you found your accommodations pleasing and clean. It's important to us that every guest feels comfortable and at home and we're glad to note we hit the mark with you. We also note your input regarding the local area and hope on your next visit, you will be able to explore more of what this unique city has to offer. Thank you again for your kind words and we can't wait to see you on your next visit.

4/10 Poor

Randall

Travelled with partner
Liked: Cleanliness
Conveniently located to LAX. We avoided an early morning drive from Ventura County and choose this property as a Sheraton. For the price and what we got for the money, I would have preferred waking up at 3:00AM for the drive. Come on- 1 bottle of water, you have to pay to park,the sink did not drain, and I have marks on my body from the bed springs. Bad. My cabin on MSC and NCL are bigger. Bad choice. Oh- $20.00 for a breakfast roll and coffee -
Stayed 1 night in Feb 2024
Response from Customer Service on 25 Feb 2024
Randall, we appreciate your valuable feedback. It is unfortunate that the value you found at our property did not meet your expectations. Please accept our apologies for any discomfort you faced, particularly with the bathroom facilities and bedding. Please note that we take all guest reviews seriously and are committed to offering excellent experiences. It seems we fell short during your stay, and we will work diligently to improve. We hope that should you return to the area, you'll consider giving us another chance to demonstrate the high standards we usually uphold.

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Mohammed, thank you for your high rating of Four Points by Sheraton Los Angeles Westside. We're thrilled that you had a positive experience and we hope to welcome you back in the near future.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay!
Stayed 1 night in Feb 2024
Response from Customer Service on 24 Feb 2024
Barbara, thank you for choosing Four Points by Sheraton Los Angeles Westside for your visit! It's delightful to hear you enjoyed your stay with us. We eagerly anticipate your next visit!

10/10 Excellent

Lynnette

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Feb 2024
Response from Customer Service on 21 Feb 2024
Thanks for the perfect rating, Lynnette!We're pleased to hear that you have fully enjoyed your stay at Four Points by Sheraton Los Angeles Westside, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

6/10 Okay

Zanin

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The water was not working during the time of our stay.
Stayed 1 night in Feb 2024
Response from Customer Service on 8 Feb 2024
Zanin, we regret to hear about the inconvenience you encountered related to the water during your stay. Please know that we strive to maintain our facilities to the highest standard, and any issues that arise are quickly addressed. Rest assured, the feedback you've provided is invaluable and will aid in our continuous efforts to improve. Thank you for sharing your experience.

10/10 Excellent

William

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very nice. Nicer than expected. Staff was excellent. Every member of the staff was courteous, helpful, knowledgeable, considerate and thoughtful.
Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Feb 2024
William, Four Points by Sheraton Los Angeles Westside is delighted to learn that your experience exceeded expectations. We appreciate your kind words about our knowledgeable and helpful team members. We strive to create a welcoming environment for all our guests, and we're thrilled you noticed and appreciated that. We look forward to welcoming you back for another wonderful experience.

10/10 Excellent

Michael

Stayed 4 nights in Jan 2024
Response from Customer Service on 26 Jan 2024
Thank you for the excellent rating, Michael!Our goal is to go above and beyond to ensure our guests have a memorable experience at Four Points by Sheraton Los Angeles Westside! We look forward to hosting you again soon.

10/10 Excellent

Denys

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Denys, we're thrilled to see that you had an excellent experience at Four Points by Sheraton Los Angeles Westside. Your high rating is greatly valued. Thank you for opting Expedia for your reservation. We hope your travels bring you back soon!

10/10 Excellent

Denise

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very pleasant two nights. Well located, clean and had all the conveniences. Will return next time we are visiting our children who live in Santa Monica.
Stayed 1 night in Jan 2024
Response from Customer Service on 15 Jan 2024
Denise, it's fantastic to hear about your pleasant stay at Four Points by Sheraton Los Angeles Westside. We appreciate your acknowledgement of our well-located venue and clean facilities. It's gratifying to hear you found all the conveniences you needed during your stay. We're also thrilled to know we'll be your choice of accommodation when you visit your children in Santa Monica again. Looking forward to welcoming you back!

10/10 Excellent

Romelia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Thank you for the fantastic rating, Romelia!We strive to make all of our guests feel welcome and relaxed during their time at Four Points by Sheraton Los Angeles Westside! We can't wait to see you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
We appreciate the high rating and we're thrilled you enjoyed your stay at Four Points by Sheraton Los Angeles Westside. We hope to welcome you back soon for another memorable experience.

10/10 Excellent

javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Culver adventure
Great location close to many interesting spots. Santa Monica, Culver City area, West LA and so forth Hotel has a very cozy feel Loved it
Stayed 1 night in Jan 2024
Response from Customer Service on 9 Jan 2024
Javier, it's wonderful to hear that you appreciated the prime location of Four Points by Sheraton Los Angeles Westside, providing ready access to numerous fascinating locales. We're also thrilled that you found our hotel inviting. Your satisfaction is our primary aim and we're delighted that we hit the mark for you. We would be thrilled to host you again when your travels bring you back to our area.

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Orlando, thank you for your high rating of Four Points by Sheraton Los Angeles Westside. We're delighted you had a great stay. We welcome you back for another pleasant experience soon!

10/10 Excellent

mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Customer Service on 9 Jan 2024
Mark, it's great to know that you enjoyed your stay at the Four Points by Sheraton Los Angeles Westside. We truly appreciate your high rating and look forward to welcoming you back soon. Safe travels!

6/10 Okay

Vera

Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Jan 2024
Vera, thank you for taking the time to rate your stay. While we regret we didn't fully meet your expectations this time, we strive to deliver a superior experience for every guest and would be grateful for any specific feedback you could share about your visit for areas of improvement. We hope you'll give Four Points by Sheraton Los Angeles Westside another chance to exceed your expectations in the future.

6/10 Okay

Desiree

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
You have to pay for food and parking. Not cool. Breakfast has to be included in your purchase. And I do not believe I seen we had to pay for parking so that was a mess. 30 Dollars for each night smh
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Desiree, thank you for your feedback. We regret that the additional costs associated with dining and parking impacted your experience. We aim to provide clear communication about all our services and prices. Your comments will help us in fine-tuning our processes. It would be our pleasure to serve you better in the future.

10/10 Excellent

Vianne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Safe
Stayed 1 night in Dec 2023
Response from Customer Service on 31 Dec 2023
Vianne, we're thrilled to know you appreciated Four Points by Sheraton Los Angeles Westside's convenient and secure location. Your feedback is truly valued and we look forward to welcoming you back in the future. Safe travels until then.

10/10 Excellent

Rosa, Doral

Stayed 1 night in Dec 2023
Response from Customer Service on 28 Dec 2023
Thank you for the fantastic rating, Rosa!It's outstanding you had such a wonderful experience at Four Points by Sheraton Los Angeles Westside. We care about the satisfaction of our guests. We can't wait to see you again soon!

8/10 Good

Rhonda

Liked: Cleanliness, property conditions & facilities
No complaints and would stay here again.
Stayed 3 nights in Dec 2023
Response from Customer Service on 25 Jan 2024
Rhonda, it's truly uplifting to hear such positive comments. The team at Four Points by Sheraton Los Angeles Westside deeply appreciates your willingness to return in the future. Thank you for sharing your experience with us.

10/10 Excellent

Cristina, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean. The staff so friendly and polite, they have a bar with good drinks. Easy and safe parking area and there are local stores and restaurants around the hotel.
Stayed 1 night in Dec 2023
Response from Customer Service on 26 Dec 2023
Cristina, we're thrilled to hear you had an enjoyable stay at Four Points by Sheraton Los Angeles Westside. It's great to know our team's hospitality, convivial bar, and convenient location won you over. We greatly appreciate your kind words. We eagerly anticipate your return!

10/10 Excellent

Kerry

Stayed 1 night in Dec 2023
Response from Customer Service on 24 Dec 2023
Thank you for the 5/5 rating, Kerry!It's excellent you enjoyed your time at Four Points by Sheraton Los Angeles Westside so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very nice day
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Elizabeth, it's wonderful to hear you had such a pleasing day at Four Points by Sheraton Los Angeles Westside. We're greatly encouraged by your positive comments. Looking forward to welcoming you back for another pleasant experience.

10/10 Excellent

Valerie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 20 Dec 2023
Valerie, it's marvelous to hear you had such a positive experience at Four Points by Sheraton Los Angeles Westside. We strive to ensure our guests have an exceptional stay. We look forward to your return for another enjoyable visit.