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Thank you for your review. We are working closely with the city to minimize disruptions and ensure our guests have a comfortable stay. We appreciate your understanding and hope to welcome you back.
Great hotel 5 star experience staff if outstanding
Jokwanzaa
Stayed 3 nights in Apr 2024
Response from J. Silverman on 29 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you had a five-star experience at Fairmont Century Plaza and found our staff outstanding. We look forward to welcoming you back soon!
Thank you for your review and perfect score! We're thrilled to hear that your experience at Fairmont Century Plaza was nothing short of exceptional. We look forward to welcoming you back for another unforgettable stay.
10/10 Excellent
Godwin
8 Apr 2024
Godwin
Stayed 1 night in Apr 2024
Response from J. Silverman on 29 Apr 2024
Thank you for your wonderful review! We hope to welcome you back soon for another excellent stay at the Fairmont Century Plaza!
Highly recommended and decent pricing for the area.
MICHAEL
Stayed 3 nights in Mar 2024
Response from J. Silverman on 3 Apr 2024
I'm thrilled to hear you had a wonderful experience with us and found our pricing reasonable for the area! Your recommendation means a lot. We look forward to welcoming you back to the Fairmont Century Plaza on your next visit. Thank you for sharing your feedback!
10/10 Excellent
Zhihan
1 Apr 2024
Zhihan
Stayed 3 nights in Mar 2024
Response from J. Silverman on 25 Apr 2024
Thank you so much for the perfect rating! We're thrilled you enjoyed your stay at Fairmont Century Plaza and hope to welcome you back soon!
8/10 Good
Anastasia
Travelled with family
31 Mar 2024
Rooms are on the smaller side but it wasn’t a hinderance for me
Anastasia
Stayed 3 nights in Mar 2024
Response from J. Silverman on 3 Apr 2024
We're glad to hear that the room size didn't impact your stay! We aim to provide a comfortable and enjoyable experience for all our guests at Fairmont Century Plaza. Looking forward to welcoming you back soon.
6/10 Okay
Kari
Travelled with family, Travelled with family and small children
31 Mar 2024
Liked: Cleanliness
While the hotel is nice, it’s not in the best area for walking. It also doesn’t have a hot tub, and there is little off site parking so you have to valet.
Kari
Stayed 3 nights in Mar 2024
Response from J. Silverman on 3 Apr 2024
Thank you for taking the time to share your feedback. We're glad to hear you found our hotel nice, though we regret any inconvenience the location and amenities may have caused. We hope to have the opportunity to welcome you back and enhance your next visit.
Thank you so much for sharing your experience! We're thrilled to hear you enjoyed one of your best stays with us at the Fairmont Century Plaza. Looking forward to welcoming you back soon!
This place was fantastic and I would stay again. I wish the gold rooms had bathtubs I love a bathtub and other fairmont hotels gold rooms do have more options for bathtubs. The amenities are amazing, the spa is excellent and the gym was fantastic. I loved the pool and the staff is wonderful
Candice
Stayed 3 nights in Mar 2024
Response from J. Silverman on 20 Mar 2024
Thank you for your wonderful review and feedback. We're thrilled to hear that you found our hotel fantastic and would choose to stay with us again! We're delighted you enjoyed our amenities, spa, gym, and pool, and that our staff made a positive impact on your stay. Looking forward to welcoming you back to the Fairmont Century Plaza!
This place is in middle of the best of the best in LA . I always wanted to try this hotel and I can say , its amazing . Im very sensitive about Bathrooms and the condition of it and this one is one the best . Your money is worth , every single penny here .
Mohammad
Stayed 3 nights in Feb 2024
Response from J. Silverman on 4 Mar 2024
Thank you so much for your glowing review of Fairmont Century Plaza! We're thrilled to hear that our location, facilities, and especially our bathrooms met your high standards. It's wonderful to know you felt your stay was worth every penny. We look forward to welcoming you back for another amazing experience!
Staff were all friendly. Most of all the property is quiet, the rooms were soundproofed to their best after the renovations. Will stay at the property again.
Ya Ting
Stayed 4 nights in Feb 2024
Response from J. Silverman on 21 Feb 2024
We're thrilled to hear that our staff made a great impression and that our recent renovations enhanced your experience with us! Ensuring our guests enjoy a peaceful stay is a priority, and we're delighted it contributed positively to your visit. Thank you for sharing your experience, and we look forward to welcoming you back to the Fairmont Century Plaza for another memorable stay.
2/10 Terrible
James
Travelled with family
20 Feb 2024
The hotel was overbooked and did not provide us the room we had reserved.
James
Stayed 3 nights in Feb 2024
Response from J. Silverman on 13 Mar 2024
We sincerely apologize for the inconvenience you experienced. Your satisfaction is extremely important to us, and we would like the opportunity to address and rectify this matter promptly. Please contact our Executive Offices to provide us with more details in order to better understand what occurred and take the necessary steps to ensure it doesn’t happen again.Thank you for bringing this to our attention, and we look forward to speaking with you.
Beautiful hotel and great service, all the staff are amazing, very clean and big room , we really enjoyed our stay.
chi ping
Stayed 3 nights in Feb 2024
Response from J. Silverman on 21 Feb 2024
Thank you so much for your glowing review of Fairmont Century Plaza! We're thrilled to hear that you enjoyed your stay, from our dedicated staff to the cleanliness and spaciousness of your room. We look forward to welcoming you back for another enjoyable experience.
10/10 Excellent
Stacey
18 Feb 2024
Stacey
Stayed 3 nights in Feb 2024
Response from J. Silverman on 20 Mar 2024
Thank you for the perfect rating! We're thrilled you had a wonderful experience at Fairmont Century Plaza and hope to welcome you back soon.
Thank you for choosing Fairmont Century Plaza and for taking the time to rate your stay! We're thrilled you had a positive experience. If there's anything specific you loved or areas where we can improve, please don't hesitate to share. Looking forward to welcoming you back soon!
Private and luxurious with phenomenal restaurant. Close to Century City Mall and Beverly Hills.
nader
Response from J. Silverman on 12 Feb 2024
Thank you for sharing your wonderful experience at Fairmont Century Plaza! We're thrilled to hear you enjoyed the privacy and luxury of our hotel, along with the phenomenal dining experience at Lumiere. It's great to know our location close to Century City Mall and Beverly Hills added convenience to your stay. We look forward to welcoming you back soon for another memorable visit.
Thank you for your review. We're delighted you enjoyed your stay at the Fairmont Century Plaza. We aim for perfection, so if there's anything we could improve, please let us know. Looking forward to welcoming you back soon!
Newly renovated and staff was excellent. Jacob C. in Fairmont Gold area was fantastic
Dean
Dean
Stayed 2 nights in Jan 2024
Response from J. Silverman on 24 Jan 2024
Dear Dean, thank you for your kind words about our newly renovated Fairmont Century Plaza. We're thrilled to hear you enjoyed your stay and found our staff excellent, especially Jacob in the Fairmont Gold Lounge. We look forward to welcoming you back soon!
6/10 Okay
michael
10 Jan 2024
michael
Stayed 4 nights in Jan 2024
Response from J. Silverman on 16 Jan 2024
Thank you for staying with us at Fairmont Century Plaza. We're sorry to hear that your experience did not fully meet your expectations. We are committed to providing the highest level of service and comfort, and we would appreciate the opportunity to learn more about any specific areas where we could have improved your stay. Please feel free to reach out to us with your detailed feedback. We hope to have the chance to welcome you back and deliver a more satisfying experience in the future.
Colleen went above and beyond during our stay there. She found us the perfect room. Breakfast was delicious and we had a great view of the city. Will be going back.
Yvonne
Stayed 1 night in Jan 2024
Response from J. Silverman on 10 Jan 2024
Thank you so much for your kind words! We're thrilled to hear that Colleen made your stay at Fairmont Century Plaza exceptional, and that you enjoyed both the breakfast and the city view. Looking forward to welcoming you back soon!
The hotel has good amenities and is in a very safe and upscale area near many restaurants and a mall. My room was a little small and the lighting in the room could have been brighter. But it was clean and the staff was very friendly.
Siddhartha
Stayed 1 night in Jan 2024
Response from J. Silverman on 3 Jan 2024
Thank you for choosing Fairmont Century Plaza. We're delighted to hear that you enjoyed our amenities, location, and the friendliness of our staff. We hope to welcome you back soon for an even more comfortable and enjoyable stay.
10/10 Excellent
Shahrzad
30 Dec 2023
Liked: Cleanliness, amenities
Shahrzad
Stayed 4 nights in Dec 2023
Response from J. Silverman on 2 Jan 2024
Thank you so much for your high rating! We're thrilled to know you had a wonderful experience at Fairmont Century Plaza. Your high rating means a lot to us. We look forward to welcoming you back soon for another exceptional stay.
Thank you so much for awarding us a 5-star rating! We're thrilled to know that your experience at the Fairmont Century Plaza was exceptional. We look forward to welcoming you back in the near future.
10/10 Excellent
david
8 Dec 2023
david
Response from J. Silverman on 7 Feb 2024
Thank you for the positive review! We look forward to welcoming you back in the near future.
10/10 Excellent
MARK
Travelled with family, Travelled with family and small children
Our expectations were high and this hotel exceeded them. Great staff, especially in the Gold lounge. Everything is brand new, hotel recently reopened after a high update. Highly recommend for business or personal trip. 3 minute walk to Westfield Century City mall, with many dining options.
MARK
Stayed 4 nights in Nov 2023
Response from J. Silverman on 6 Dec 2023
We're delighted to hear that Fairmont Century Plaza exceeded your high expectations! Thank you for highlighting our dedicated staff, particularly in the Gold lounge, and for appreciating the updates we've made to our hotel. We're also glad you enjoyed our proximity to Westfield Century City mall and its dining options. Your recommendation for both business and personal trips is greatly valued. We look forward to welcoming you back soon for another exceptional experience!
Thank you so much for your fantastic review! We are thrilled to hear that your stay at the Fairmont Century Plaza was a memorable one. Our team takes great pride in ensuring each guest experiences the highest level of comfort and luxury, and your feedback is a wonderful affirmation of their efforts. We look forward to welcoming you back for another exceptional stay in the future.
10/10 Excellent
Hiroyuki
18 Nov 2023
Liked: Property conditions & facilities
Brand new and beautiful. Gym is spacious and state of the art. So is spa.
Hiroyuki
Stayed 2 nights in Nov 2023
Response from J. Silverman on 20 Nov 2023
Thank you for sharing your wonderful experience at the Fairmont Century Plaza. We're thrilled to hear that our facilities, including the spacious, state-of-the-art gym and spa, met your expectations. Your satisfaction is our top priority, and we look forward to welcoming you back soon for another exceptional stay.
Thank you for taking the time to share your feedback regarding your recent stay at the Fairmont Century Plaza and we look forward to welcoming you back!
4/5 cleanliness because there was stain on the cushion on the sofa and on the toilet lid; there was also dust on the carpet.
4/5 for service because the person who did the check out didn’t appear nice. She did her job alright but a smile would be nice. All other staffs were nice.
sze wing
Stayed 2 nights in Oct 2023
Response from J. Silverman on 7 Nov 2023
Thank you for taking the time to share your feedback. While we are pleased to hear that your overall experience was positive, we sincerely apologize for the shortcomings in room cleanliness and the check-out service you described. Please be assured that these issues have been addressed. We truly appreciate your comments, as they are essential in helping us improve our service. We hope to have the opportunity to welcome you back for a stay that not only meets but exceeds your expectations.
Thank you for choosing Fairmont Century Plaza and for sharing your positive feedback. We're delighted to hear you enjoyed the tranquility of our hotel. We look forward to welcoming you back soon!
Staff was so accommodating, from valet, to bell hop, to front desk, every aspect of my trip was delightful. I am big on cleanliness of the room, sheets and towels and bathrooms. Everything was spotless and very happy to sleep in comfort. The whole staff was great.
Eric
Stayed 6 nights in Oct 2023
Response from J. Silverman on 23 Oct 2023
Thank you for taking the time to share your wonderful experience at the Fairmont Century Plaza Hotel. We are thrilled to hear that our team made your stay delightful and met your expectations in terms of cleanliness and comfort. Your kind words serve as an encouragement to our dedicated staff. We look forward to welcoming you back for another impeccable stay.
Requested an ADA room when we made the reservation. First room offered was not ADA. Needed to spend time finding the second option which conflicted with the timing of my dining reservations.
Limo service had some difficulty entering the hotel property with all the construction in front of the Century Plaza.
Richard
Stayed 1 night in Oct 2023
Response from J. Silverman on 18 Oct 2023
Thank you for taking the time to share your feedback regarding your stay at Fairmont Century Plaza. We sincerely apologize for the oversight in room allocation and the inconvenience it caused. Additionally, we recognize the challenges posed by the ongoing construction and regret any difficulties your limo service faced. Please know that your concerns are paramount to us, and we are taking immediate steps to ensure a smoother experience for our guests in the future. We hope to have the opportunity to welcome you back for a more seamless stay.
10/10 Excellent
CAMILLE, DURHAM
15 Oct 2023
Liked: Cleanliness, staff & service
CAMILLE
Stayed 1 night in Oct 2023
Response from J. Silverman on 16 Oct 2023
We're delighted to know you enjoyed your stay at Fairmont Century Plaza. While words were not shared, your high rating speaks volumes. We hope to welcome you back soon!
10/10 Excellent
Tajinder
Travelled with family
10 Oct 2023
Liked: Amenities
Had a wonderful stay at the Fairmont. The staff were absolutely amazing and super helpful!
Tajinder
Stayed 4 nights in Oct 2023
Response from J. Silverman on 12 Oct 2023
Thank you for taking the time to share your positive experience at the Fairmont Century Plaza Hotel. We're thrilled to hear that you had a wonderful stay and that our dedicated team made such a memorable impression on you. We look forward to welcoming you back for another delightful stay in the near future. Thank you for choosing Fairmont Century Plaza.
Great friendly service. Clean. Cleaners were polite and caring.
Raphael
Stayed 3 nights in Sep 2023
Response from J. Silverman on 27 Sept 2023
Thank you for sharing your positive experience at Fairmont Century Plaza. We are thrilled to hear that our friendly service and clean premises met your expectations. It’s particularly warming to know that our cleaning staff made a good impression with their politeness and care. We look forward to welcoming you back for another pleasant stay.
The property is beautiful. They have guards at the front for security! So there is zero issue with the homeless camped outside. It is a quick walk to the mall. Great restaurants.
The only thing we didnt like was the restaurant in the hotel. It was nice but prices were outrageous
Launie
Stayed 3 nights in Sep 2023
Response from J. Silverman on 26 Sept 2023
Thank you for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed the beauty of our property, the security measures in place, and the proximity to local attractions and dining options. We appreciate your comments regarding our on-site restaurant. It's important for us to provide a variety of offerings that cater to different preferences, and we certainly take your feedback to heart as we continuously work to improve our services and guest experiences. We look forward to welcoming you back on your next visit, and hope to exceed your expectations in every way.
We are thrilled to receive your 5-star rating and are heartened to know that you enjoyed your stay at Fairmont Century Plaza. Even though you left no comments, your rating speaks volumes and it is always our highest mission to ensure complete guest satisfaction. We sincerely hope to have the pleasure of welcoming you back in the near future.
Beautiful hotel and excellent staff. Too far to walk to rodeo drive but just a short drive. 2 minute walk to Westfield shopping mall which has great shops and good restaurants. Eataly is amazing and has yummy food.
Tina
Stayed 4 nights in Sep 2023
Response from J. Silverman on 22 Sept 2023
We are immensely grateful for your kind words and thrilled to hear that you enjoyed your stay at Fairmont Century Plaza. Your commendation of our devoted staff and magnificent establishment warms our hearts and propels us further in ensuring exceptional experiences for our cherished guests. We understand the sentiment regarding the distance to Rodeo Drive, and are pleased that the proximity to Westfield Shopping Mall added a delightful convenience to your stay. It’s wonderful to hear that you enjoyed your gastronomic adventure at Eataly too! We sincerely look forward to welcoming you back soon.
Thank you for taking the time to share your feedback and for choosing the Fairmont Century Hotel. We look forward to the pleasure of welcoming you back in the near future.
Excellent! Walking distance to the mall, staff super friendly! Definitely staying here every time I visit LA!
Shay
Stayed 2 nights in Sep 2023
Response from J. Silverman on 5 Sept 2023
Thank you so much for sharing your positive experience with us. It brings us immense joy to know that our hotel's location and the warmth of our staff have resonated so well with you. Being within walking distance of the mall is certainly a perk, and I'm glad you enjoyed the convenience. More than anything, your intention to stay with us during every LA visit is the highest praise we could receive. We're already looking forward to your next stay and ensuring it's as memorable, if not more, than the last.
Everything was amazing from the staff to the amenities. Best hotel ive stayed at so far.
Brittanee
Stayed 3 nights in Aug 2023
Response from J. Silverman on 5 Sept 2023
Thank you wholeheartedly for taking the time to share your wonderful experience at our hotel. I am thrilled to hear that both our staff and amenities contributed to making your stay exceptional. It is a significant compliment to be regarded as the best hotel you've stayed at so far. We are eager to welcome you back soon, aiming to surpass your expectations once again. Until then, safe travels and warm wishes.
Thank you for taking the time to share your thoughts about your stay at Fairmont Century Plaza. We are pleased to hear that you found our service satisfactory.Our team works tirelessly to ensure our guests receive the best experience possible, and it's always rewarding to hear positive feedback. We look forward to the opportunity to serve you again in the near future.
The image of the hotel balcony is truly captivating! It brilliantly captures the essence of the ambiance and showcases the hotel in a splendid light. Kudos to the photographer for such an impeccable shot.
10/10 Excellent
Wendy, San Luis Obispo
29 Aug 2023
Wendy
Stayed 1 night in Aug 2023
Response from J. Silverman on 3 Oct 2023
Thank you for the review! We're delighted you enjoyed your stay at the Fairmont Century Plaza. We hope to welcome you back soon.
10/10 Excellent
Seoyeong
24 Aug 2023
Seoyeong
Stayed 1 night in Aug 2023
Response from J. Silverman on 14 Sept 2023
We're truly grateful for your review. While you didn't leave any comments, your high rating speaks volumes, and we sincerely appreciate your positive feedback. We always strive to provide our guests with an outstanding experience, and it's always encouraging to know when we've succeeded. Should you choose to stay with us again in the future, please don’t hesitate to let us know if there's any way we can make your next visit even more memorable. We value your patronage and look forward to welcoming you back.