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Reviews of Embassy Suites by Hilton Los Angeles LAX South/El Segundo

3.5 out of 5
Embassy Suites by Hilton Los Angeles LAX South/El Segundo
1440 E Imperial Ave, El Segundo, CA

Reviews

7.4

Good

Rating 10 - Excellent. 582 out of 1470 reviews" "
Rating 8 - Good. 317 out of 1470 reviews" "
Rating 6 - Okay. 218 out of 1470 reviews" "
Rating 4 - Poor. 169 out of 1470 reviews" "
Rating 2 - Terrible. 184 out of 1470 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Darrell Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Ali Jai

Travelled with family
Liked: Cleanliness, staff & service, amenities
Only problem was electronic door lock lost power and we were stuck outside for almost 1 hour which delayed our itinerary to pressure us. We lost time with family.
Stayed 1 night in May 2024

8/10 Good

Dylan

Stayed 4 nights in May 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Anthony Aguilera, Front Office Manager on 12 May 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see that you enjoyed your time with us and look forward to hosting you again the next time your travels bring you to El Segundo

10/10 Excellent

Rigoberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Rigoberto, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you, and will pass along your review to our staff. Thank you and we will see you the next time your travels bring you to El Segundo

2/10 Terrible

Liseth

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The new manager name Anthony is really rude bathroom not really clean blankets I found hair everywhere
Stayed 1 night in May 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Liseth, thank you for taking the time to complete a review of your stay. We do see that we failed to meet your expectations in regard to the cleanliness of your room. For that I do sincerely apologize as we strive to create a memorable experience for all of our guests. Your review has been forwarded to our housekeeping department so that they may look into the room the date of your stay and correct this moving forward.

10/10 Excellent

Marcella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is well updated and beautiful! Complimentary options amazing! Dinner at on-site restaurant very good! No complaints. They accommodated an early check in after a long flight. Will stay here again!
Stayed 1 night in May 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Marcella, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed your time at the reception, restaurant, and with our staff and look forward to hosting you again the next time your travels bring you to El Segundo

10/10 Excellent

Edna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from staff
Stayed 2 nights in May 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Edna, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you from our staff service and will pass along your review to our staff members that made it happen. We look forward to seeing you again the next time your travels bring you to El Segundo

2/10 Terrible

Liseth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff members really bad customer service a new supervisor name Anthony was really rude
Stayed 1 night in May 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Liseth, thank you for taking the time to complete a review of your stay. We do see that we failed to meet your expectations in regard to our customer service. For that I do sincerely apologize as we strive to create a memorable experience for all of our guests. If you can, I would like to hear more details so that we may address this internally. You can email me at anthony.aguilera@hilton.com

10/10 Excellent

Lavina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 11 May 2024
Lavina, thank you for taking the time to complete a review of your stay. We are delighted to see that we provided a memorable experience for you and will pass along your review to our staff members that made it happen. We look forward to seeing you again the next time your travels bring you to El Segundo

8/10 Good

Aziz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very convenient place to stay in.
Stayed 3 nights in Apr 2024
Response from Glenda Rivera, General Manager on 2 May 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

4/10 Poor

Joseph

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
The inside of the hotel looks better than the rooms. The rooms haven’t been renovated but they told us they were. Housekeeping forgot to provide service on multiple occasions.
Stayed 3 nights in Apr 2024
Response from Glenda Rivera, General Manager on 2 May 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. All our guestrooms were renovated along with our public spaces. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

6/10 Okay

Diana

Travelled with family, Travelled with partner
Disliked: Amenities
Although this property supposedly underwent a recent renovation, it still felt tired. The indoor pool looked disgusting. I won’t be going back. I did appreciate the security guard in the basement parking garage.
Stayed 2 nights in Apr 2024
Response from Glenda Rivera, General Manager on 30 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

2/10 Terrible

Corina

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Toilet was venting sewer gas and it was not fixed even after talking to front desk staff. We ran out of toilet paper and clean towels because our room was not cleaned for 3 days. Bathroom vents were dusty. Breakfast staff were excellent and friendly and food was good.
Stayed 5 nights in Apr 2024
Response from Glenda Rivera, General Manager on 30 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Good

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Anthony Aguilera, Operations Manager on 29 Apr 2024
Oswaldo, thank you for taking the time to complete a review of your stay. We are glad to see that it was a memorable experience for you and look forward to hosting you again the next time your tavels bring you to El Segundo.

10/10 Excellent

WINDIE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle close to LAX.
Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 28 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

10/10 Excellent

Cortel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel it was close to the airport and they gave me no problem checking in or out … I can’t wait so I could come back to this hotel and enjoy their free breakfast
Stayed 3 nights in Apr 2024
Response from Glenda Rivera, General Manager on 27 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Terrible

Edward, GRAND JUNCTION

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was no hot water
Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 27 Apr 2024
Edward, thank you for taking the time to complete a review of your stay. I am sorry to see that there was issues with the hot water during your stay. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

2/10 Terrible

Gregoria

Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 28 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Good

Leonardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
good enough
Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 27 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future

2/10 Terrible

Kelli

Liked: Cleanliness
Disliked: Staff & service
Left me at the airport for 2 hours after calling for a shuttle told me they were gonna comp my meal for it and they did not do that. Staff is terrible.
Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 26 Apr 2024
Kelli, thank you for taking the time to complete a review of your stay. I am sorry to see that the shuttle wait was a bit extended. I will discuss with our team internally to see where we might have went wrong and we will improve our efficiency in that area. I hope you choose to give us another chance the next time your travels bring you to El Segundo.

6/10 Okay

Tony

Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 22 Apr 2024
Tony, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Excellent

Teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and staff were very helpful
Stayed 1 night in Mar 2024
Response from Anthony Aguilera, Front Office Manager on 20 Apr 2024
Teresa, thank you for taking the time to complete a review of your stay. We are delighted to see you enjoyed our location and staff! We thank you for choosing to stay with us here at Embassy Suites LAX South and look forward to hosting you again the next time your travels bring you to LAX.

10/10 Excellent

Jean Mathias

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional I fell right at home
Stayed 5 nights in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 18 Apr 2024
Jean Mathias, thank you for taking the time to complete a review of your stay. We are glad to see our staff did an exceptional job of making you feel welcome and comforted. We hope to see you again the next time your travels bring you to El Segundo

8/10 Good

Danielle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No
Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 18 Apr 2024
Danielle, thank you for taking the time to complete a review of your stay. We are glad that you enjoyed your time and hope to see you again the next time your travels bring you to El Segundo.

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good service and brakefast
Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 18 Apr 2024
Fernando, thank you for taking the time to complete a review of your stay. We are happy to see that you enjoyed our service and breakfast. We hope to see you again the next time your travels bring you to El Segundo

8/10 Good

Grace

Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 20 Apr 2024
Grace, thank you for taking the time to complete a review of your stay. We look forward to hosting you again in the near future

8/10 Good

carl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like the way you have to have a key to use elevators. and free breakfast, shuttles to and from airport
Stayed 4 nights in Apr 2024
Response from Glenda Rivera, General Manager on 16 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okay

In Whan, Newark

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Smell from bathroom sewer.
Stayed 2 nights in Apr 2024
Response from Glenda Rivera, General Manager on 16 Apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Excellent

Deonta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will be back!!!
Stayed 4 nights in Apr 2024
Response from Glenda Rivera, General Manager on 15 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

michelli

Stayed 1 night in Apr 2024
Response from Anthony.Aguilera, Front Office Manager on 11 May 2024
Michelli, thank you for taking the time to complete a review of your stay. I am delighted to see that we were able to provide a memorable stay for you and will pass along your review to all staff to celebrate their success. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Excellent

Anita, Westford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 21 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Mar 2024
Response from Glenda Rivera, General Manager on 11 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Good

Christopher

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Great proximity to Lax
Stayed 1 night in Apr 2024
Response from Glenda Rivera, General Manager on 11 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Patrice

Stayed 1 night in Feb 2024
Response from Glenda Rivera, General Manager on 11 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Breonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping and food. Convenient when it was time to hop on the freeway. We will be back soon!
Stayed 2 nights in Apr 2024
Response from Glenda Rivera, General Manager on 9 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Eleonore

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Anthony Aguilera, Front Office Manager on 6 Apr 2024
Eleonore, thank you for taking the time to complete a review of your stay. We are glad to see everything was good. We hope to see you again the next time your travels bring you to El Segundo.

10/10 Excellent

Saida

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People vary nice and friendly
Stayed 3 nights in Mar 2024
Response from Glenda Rivera, General Manager on 2 Apr 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

6/10 Okay

Barend Johannes

Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 21 Apr 2024
Mahdy, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

6/10 Okay

Andrea

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
the receptionist had an attitude, like we were alarmed about the $44 parking for the night, but she was like well then park on the street then, like i get that but the delivery boy was something. we didnt stay long enough to rate the other things, just a quick trip.
Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 1 Apr 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

8/10 Good

Ramnarine, Jamaica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Feel very safe
Stayed 3 nights in Mar 2024
Response from Anthony Aguilera, Front Office Manager on 6 Apr 2024
Ramnarine, thank you for taking the time to complete a review of your stay. We are glad to see you felt safe and had a great stay. We look forward to hosting you again the next time your travels bring you to El Segundo.

4/10 Poor

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself was good. But I booked this hotel specifically because it had a shuttle from the airport. What they don’t tell you is that it stops at 11pm til 4am. Our flight landed at 10:50, so we missed the last shuttle. I called the hotel and they wouldn’t help us out, so we had to pay $80 for a taxi to take us less than 1 mile.
Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 31 Mar 2024
Thank you for staying with us and for taking a moment to share your feedback. We are sorry to hear about your experience. Please know this is not our standard, and we have shared your comments with our team to address the issue. We hope to have the opportunity to welcome you back to our newly renovated hotel and make it right.

10/10 Excellent

Manuel, Sunnyside

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very nice and clean. Only complain is the amount of time we waited for their shuttle. We waited 45 minutes for it to arrive
Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 29 Mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Lauri, Lincoln

Stayed 2 nights in Mar 2024
Response from Glenda Rivera, General Manager on 30 Mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

James, Malad City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special to add
Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 26 Mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

8/10 Good

Reginald

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Glenda Rivera, General Manager on 26 Mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!

10/10 Excellent

Annis

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Mar 2024
Response from Anthony Aguilera, Front Office Manager on 24 Mar 2024
Annis, thank you for taking the time to complete a review of your stay. I am glad to see it was excellent. Thank you for staying and we hope to see you again the next time your travels bring you to El Segundo.

6/10 Okay

Shawna

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anthony Aguilera, Front Office Manager on 25 Mar 2024
Shawna, thank you for taking the time to complete a review of your stay. I am sorry to see that you did not have the most memorable experience. If possible, could you please reach out to me here at the hotel so that I can inquire about feedback so that we can use your stay to correct where we may have missed. Thank you again for choosing to stay with us.

10/10 Excellent

Eleuterio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the romantic mexican vibe this property gives, very comfy
Stayed 1 night in Mar 2024
Response from Anthony Aguilera, Front Office Manager on 24 Mar 2024
Eleuterio, thank you for taking the time to complete a review of your stay. We are glad to see you enjoyed the ambiance of our property and every other aspect of your stay. We do thank you for staying and hope to see you again the next time your travels bring you to El Segundo.

10/10 Excellent

Katrisa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone’s customer service was great
Stayed 1 night in Feb 2024
Response from Glenda Rivera, General Manager on 24 Mar 2024
Thank you for staying at our hacienda and for taking a moment to share your experience. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future!