Bar (on property)

Reviews of Crowne Plaza Los Angeles Harbor Hotel, an IHG Hotel

3.5 out of 5
Crowne Plaza Los Angeles Harbor Hotel, an IHG Hotel
601 S Palos Verdes St, San Pedro, CA

Reviews

8.4

Very good

Rating 10 - Excellent. 580 out of 1081 reviews" "
Rating 8 - Good. 243 out of 1081 reviews" "
Rating 6 - Okay. 116 out of 1081 reviews" "
Rating 4 - Poor. 71 out of 1081 reviews" "
Rating 2 - Terrible. 71 out of 1081 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

LOUISE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing Manager on 16 May 2024
Thank you for taking the time to share your positive rating of Crowne Plaza Los Angeles Harbor! We are delighted to hear that you had an enjoyable experience during your stay with us. We hope to have the pleasure of welcoming you back again in the future for another fantastic stay.

10/10 Excellent

ROBERT

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Had great customer service during our stay before a cruise. Miguel at the front desk was super helpful and professional. Made us feel very welcome and cared for. Room service quality was good. Hotel is ready for a renovation as it was starting to look dated and well worn. San Pedro is a mixed bag. Not the safest place to walk around. But there are some good places to eat around Downtown in walking distance. There is a great coffee shop right across the street. Shuttle to the cruise terminal available for $5 per person, but we took an Uber for $13.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 15 May 2024
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that Miguel provided you with excellent customer service and made you feel welcome during your stay. We appreciate your feedback regarding the hotel's appearance and safety concerns in the surrounding area. Your comments are valuable to us as we strive to continuously improve our guest experience. We hope to welcome you back again in the future.

2/10 Terrible

Molly

Disliked: Cleanliness, staff & service, property conditions & facilities
No shower curtain, no cold water, room was not made,
Stayed 2 nights in May 2024
Response from Marketing Manager on 15 May 2024
Thank you for taking the time to share your feedback with us. We are sorry to hear about the issues you experienced during your stay at Crowne Plaza Los Angeles Harbor. We apologize for the lack of a shower curtain and cold water in your room, as well as the oversight in not having your room made. We will be sure to address these concerns with our housekeeping and maintenance teams to ensure they are not repeated in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more positive experience.

10/10 Excellent

Tanisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yay
Stayed 2 nights in May 2024
Response from Marketing Manager on 10 May 2024
Thank you for the perfect rating! We are thrilled to hear that you enjoyed your stay at Crowne Plaza Los Angeles Harbor. Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are delighted that we were able to meet your expectations. We hope to welcome you back again soon for another exceptional stay.

10/10 Excellent

Tanisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in May 2024
Response from Marketing Manager on 10 May 2024
Thank you for taking the time to provide feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a wonderful experience with us and that we were able to meet your expectations. Our team works hard to ensure that all guests have a comfortable and enjoyable stay, and we are glad that we succeeded in providing you with excellent service. We hope to welcome you back again in the future.

10/10 Excellent

Exequiel, North Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to port.
Stayed 1 night in May 2024
Response from Marketing Manager on 10 May 2024
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that our convenient location near the port was a highlight of your visit. We strive to provide a comfortable and enjoyable experience for all of our guests, and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Hotel is tired compared to many but still perfectly acceptable for a one night stay before a cruise.
Stayed 1 night in May 2024
Response from Marketing Manager on 10 May 2024
Thank you for choosing Crowne Plaza Los Angeles Harbor for your pre-cruise stay. We appreciate your feedback and are glad to hear that you found our hotel to be acceptable for your one night visit. We strive to provide a comfortable and convenient stay for all of our guests and we hope to welcome you back in the future.

4/10 Poor

Judith

Disliked: Amenities
Old Not maintained Too high a price
Stayed 1 night in May 2024
Response from Marketing Manager on 9 May 2024
Thank you for taking the time to share your feedback with us. We apologize that your experience did not meet your expectations. We value your comments and will definitely take them into consideration as we continually strive to improve the quality of our accommodations and services. We hope to have the opportunity to welcome you back in the future for a more positive experience. Thank you for choosing Crowne Plaza Los Angeles Harbor.

8/10 Good

Kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clerk at reception was extremely helpful. I wish i could remember his name.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 9 May 2024
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that our reception clerk was able to provide exceptional service during your stay. We will certainly pass along your compliments to the team. We hope to have the pleasure of welcoming you back in the future for another enjoyable stay. Thank you for choosing Crowne Plaza Los Angeles Harbor.

10/10 Excellent

Stella M.

It was close to port and also offer transportation to port. We only charged 10.00 for round trip.
Stayed 1 night in May 2024
Response from Marketing Manager on 8 May 2024
Thank you for taking the time to leave such a positive review of your stay at Crowne Plaza Los Angeles Harbor! We're delighted to hear that our convenient location near the port and affordable transportation options added to your overall experience. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a very nice place to stay especially when you are going on a cruise
Stayed 1 night in May 2024
Response from Marketing Manager on 7 May 2024
Thank you for taking the time to share your feedback about your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our property to be a very nice place to stay, particularly for those embarking on a cruise. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Elven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Marketing Manager on 7 May 2024
Dear valued guest, thank you for taking the time to leave a 5-star rating on your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had such a wonderful experience with us. Our team strives to provide top-notch service and amenities for all guests, and we are delighted to see that we met your expectations. We hope to welcome you back for another enjoyable stay in the future. Thank you for choosing Crowne Plaza Los Angeles Harbor.

8/10 Good

ANGELA

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Marketing Manager on 10 May 2024
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a nice stay with us. We strive to provide all of our guests with a comfortable and enjoyable experience, and your feedback is greatly appreciated. We hope to welcome you back again in the future for another pleasant stay.

10/10 Excellent

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet room. Very clean. Breakfast buffet included was more than the standard continental type. Dining room staff very friendly. I was taking a cruise so the shuttle to the cruise port was great.
Stayed 1 night in May 2024

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the stay
Stayed 1 night in Apr 2024
Response from Marketing Manager on 2 May 2024
Thank you for taking the time to share your positive experience at Crowne Plaza Los Angeles Harbor! We are delighted to hear that you loved your stay with us and that our services met your expectations. We strive to provide exceptional hospitality to all our guests, and we are thrilled to see that reflected in your rating. We hope to welcome you back again soon for another unforgettable stay.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
the garage elevator buttons and parking gate access need replacement! but we still love you!
Stayed 2 nights in Apr 2024
Response from Marketing Manager on 29 Apr 2024
Thank you for your feedback and for choosing to stay with us at Crowne Plaza Los Angeles Harbor. We appreciate your kind words and are glad to hear that you enjoyed your overall stay. We will definitely take note of your comments about the garage elevator buttons and parking gate access for future improvements. We look forward to welcoming you back again in the future.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marketing Manager on 29 Apr 2024
Thank you for taking the time to leave a review of your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you had a great experience with us and appreciate the 5-star rating. Our team works hard to ensure that all our guests have a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We hope to have the pleasure of welcoming you back again soon.

10/10 Excellent

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a perfect spot for taking a cruise. Has everything you need and staff is very friendly.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 28 Apr 2024
Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our hotel to be a perfect spot for taking a cruise and that you enjoyed the amenities provided. Our team strives to provide excellent service to all of our guests, and we are pleased to hear that you found our staff to be friendly. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excellent

Tricia, Carlisle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just right for us. We walked the promenade on the harbor. Friendly and clean. Beds and pillows were great. Slept like a baby.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 21 Apr 2024
Thank you for choosing to stay with us at Crowne Plaza Los Angeles Harbor and for taking the time to share your experience. We're delighted to hear that you enjoyed our convenient location by the harbor, found our staff to be friendly, and appreciated the comfortable accommodations. We always strive to provide a restful and enjoyable stay for all our guests and we hope to welcome you back again soon.

8/10 Good

Patricia

Stayed 1 night in Apr 2024
Response from Marketing Manager on 13 May 2024
Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you enjoyed your experience with us and appreciate your positive rating. If there is anything specific that stood out to you during your stay that you particularly enjoyed, please feel free to let us know so we can continue to provide exceptional service to all our guests. We hope to welcome you back again in the future for another enjoyable stay.

8/10 Good

Patricia, Charleston

Travelled with partner
Liked: Property conditions & facilities
We liked the convenience. Room was large enough and clean.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 20 Apr 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the convenience of our location and the spaciousness and cleanliness of your room. We appreciate your positive comments and hope to welcome you back for another enjoyable stay in the future.

8/10 Good

Lisa

Liked: Property conditions & facilities
Nice room
Stayed 1 night in Apr 2024
Response from Marketing Manager on 20 Apr 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay and found your room to be to your liking. Our team strives to provide a comfortable and pleasant experience for all our guests, and we appreciate your positive rating. If there is anything else we can do to enhance your experience in the future, please do not hesitate to let us know. We look forward to welcoming you back to Crowne Plaza Los Angeles Harbor on your next visit.

8/10 Good

Douglas

Liked: Property conditions & facilities
Great location when taking Catalina ferry.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 20 Apr 2024
Thank you for choosing Crowne Plaza Los Angeles Harbor for your recent stay! We're delighted to hear that our convenient location near the Catalina ferry was a highlight of your visit. We strive to provide a comfortable and hassle-free experience for our guests, and we hope to welcome you back for another great stay in the future.

8/10 Good

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are a bit tired, but to be expected as I’m sure being so close to the cruise port they see many guests. The restaurant was very nice and offered great meal selections.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 17 Apr 2024
Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed your dining experience at our restaurant and found the meal selections to your liking. We apologize for any inconvenience you may have experienced with the room condition and appreciate your understanding of the high guest turnover in our proximity to the cruise port. We will certainly take your comments into consideration as we continue to strive for an exceptional guest experience. Thank you for choosing Crowne Plaza Los Angeles Harbor.

10/10 Excellent

CoriLynn, Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet property. The amenities were well maintained such as the pool, and hot tub area. The restaurant on site was delicious and the service was excellent.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 16 Apr 2024
Thank you for taking the time to share your positive experience at Crowne Plaza Los Angeles Harbor. We're thrilled to hear that you enjoyed our clean and quiet property, as well as our well-maintained amenities including the pool and hot tub area. It's also wonderful to know that you found our on-site restaurant delicious and the service excellent. We hope to welcome you back for another fantastic stay in the future. Thank you for choosing Crowne Plaza.

10/10 Excellent

EILEEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place for a pre cruise over night. Very friendly and helpful. Will stay again.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 15 Apr 2024
Thank you for choosing Crowne Plaza Los Angeles Harbor for your pre-cruise stay and for taking the time to leave us such positive feedback. We are thrilled to hear that you found our staff to be friendly and helpful during your stay. We look forward to welcoming you back in the future for another enjoyable stay before your next cruise adventure.

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice and convenient older property.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 9 Apr 2024
Thank you for your feedback and for choosing to stay with us at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our property to be both nice and convenient during your visit. We appreciate your kind words and hope to welcome you back again in the future.

8/10 Good

kimberly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was efficient. The room was average. The view was the trash area, so. I did enjoy the restaurant. There were some leaks around the hotel during the rain, especially in the restaurant.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 9 Apr 2024
Thank you for sharing your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We're pleased to hear that you found our staff to be efficient and enjoyed dining in our restaurant. We apologize for any inconvenience caused by the leaks during the rain and the view from your room. Your comments will be shared with our team for further improvement. We hope to welcome you back again in the future for an even better experience.

8/10 Good

Terri

Stayed 3 nights in Apr 2024
Response from Marketing Manager on 29 Apr 2024
Thank you for taking the time to provide a rating of your recent stay at Crowne Plaza Los Angeles Harbor. We are glad to hear that you had an overall positive experience with us. Our team continuously strives to provide exceptional service and comfortable accommodations for all of our guests. If there is anything specific that you feel could have been improved during your stay, please do not hesitate to reach out and let us know. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Todd, Orleans

Liked: Cleanliness, staff & service, amenities
The property is perfectly located for a cruise ship embarkation (or debarkation). The area is Little Italy, which has a good number of restaurants. The hotel staff is friendly and helpful. The property is a hotel chain, with the expected amenities and cleanliness. However, the carpet is worn and there were a number of long hairs in my bathroom (and they weren't mine!)
Stayed 1 night in Apr 2024
Response from Marketing Manager on 8 Apr 2024
Thank you for taking the time to share your feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are pleased to hear that you found our location convenient for your cruise ship plans and enjoyed the variety of dining options in the Little Italy area. We appreciate your kind words about our friendly and helpful staff as well as the expected amenities and cleanliness of our hotel. Please know that we have taken note of your comments regarding the worn carpet and cleanliness issues in the bathroom, and we will address these with our team to ensure a better experience for our future guests. Thank you again for choosing to stay with us.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying at the Crowne Plaza. Our room was large and had lots of windows with plenty of light. The staff was extremely accommodating checking us in early. We would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 8 Apr 2024
Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you enjoyed your stay with us, especially the spacious room with lots of natural light and our accommodating staff. We look forward to welcoming you back on your next visit to the area.

10/10 Excellent

Debby

Hotel seems to be in a sketchy area of town, but the hotel, staff and service make up for it.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 8 Apr 2024
Thank you for taking the time to share your experience with us. We are glad to hear that you enjoyed your stay despite the neighborhood. Our team works hard to provide top-notch service and ensure that our guests have a comfortable and pleasant stay. We hope to welcome you back to Crowne Plaza Los Angeles Harbor in the future.

10/10 Excellent

Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to port!
Stayed 1 night in Apr 2024
Response from Marketing Manager on 6 Apr 2024
Thank you for taking the time to leave us a wonderful 5-star review! We're delighted to hear that our convenient location near the port was a highlight of your stay at Crowne Plaza Los Angeles Harbor. We appreciate your feedback and look forward to welcoming you back for another exceptional experience in the future.

8/10 Good

Iluminada

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and safe. However very limited areas to go around and see for the 2 days we were there
Stayed 2 nights in Mar 2024
Response from Marketing Manager on 6 Apr 2024
Thank you for taking the time to leave a review of your recent stay at the Crowne Plaza Los Angeles Harbor. We're pleased to hear that you found our hotel to be clean and safe. We apologize for any inconvenience you experienced with limited areas to explore during your stay. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 Excellent

Jeff

Stayed 1 night in Apr 2024
Response from Marketing Manager on 26 Apr 2024
Thank you for taking the time to leave a 5-star rating for Crowne Plaza Los Angeles Harbor! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team strives to provide exceptional service and comfort to all of our guests, and we are delighted to see that we met your expectations. We hope to welcome you back again soon for another great stay at our hotel.

2/10 Terrible

Michel, Mississauga

My reservation was cancelled without proper notification? Apparently my credit card on file wouldn’t accept a hold charge so Crown cancelled
Stayed 1 night in Apr 2024
Response from Marketing Manager on 8 Apr 2024
Thank you for sharing your feedback with us. We apologize if there was any confusion regarding your reservation and the hold charge on your credit card. We strive to provide exceptional service to all of our guests and will certainly address this issue with our team to ensure it does not happen again in the future. We appreciate your input and will use it to improve the overall guest experience at Crowne Plaza Los Angeles Harbor.

10/10 Excellent

John, KIRKLAND

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Marketing Manager on 6 Apr 2024
Thank you for taking the time to leave a positive review of your recent stay at Crowne Plaza Los Angeles Harbor. We are thrilled to hear that you had a five-star experience with us and that you enjoyed your time at our hotel. We hope to welcome you back again in the future for another excellent stay.

10/10 Excellent

Reecia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is wonderful. It is the best choice by far for cruise passengers. And for a very small fee , under 6 dollars, they get you to your ship the next morning. Breakfast included. Food very good. And the staff is beyond helpful. A very nice man , Abraham, made my early check in sooooo easy. And the food staff were all smiles and ready to help. It was just one of the best check ins I have ever had.
Stayed 1 night in Apr 2024
Response from Marketing Manager on 6 Apr 2024
Thank you for sharing your excellent experience at Crowne Plaza Los Angeles Harbor! We are thrilled to hear that you enjoyed our convenient location for cruise passengers, delicious breakfast options, and exceptional service from our staff, especially Abraham. We pride ourselves on providing a seamless check-in process and a welcoming atmosphere for all our guests. We hope to welcome you back again soon for another outstanding stay.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient. We didn’t get any maid service on the second day but the desk staff helped us with supplies.
Stayed 2 nights in Apr 2024
Response from Marketing Manager on 4 Apr 2024
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you found our hotel comfortable and convenient. We apologize for the oversight with the maid service on the second day of your stay, but we are glad that our desk staff was able to assist you with the necessary supplies. We hope to welcome you back for another enjoyable stay in the future.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Marketing Manager on 21 Apr 2024
Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had a positive experience during your stay at Crowne Plaza Los Angeles Harbor. Your feedback is truly appreciated and we hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Janet

Stayed 1 night in Mar 2024
Response from Marketing Manager on 21 Apr 2024
Thank you for taking the time to leave a 5-star rating for Crowne Plaza Los Angeles Harbor! We are delighted to hear that you had a positive experience during your stay with us. We strive to provide excellent service and comfortable accommodations for all of our guests, and we hope to have the opportunity to welcome you back again in the future.

8/10 Good

Nicki

Travelled with family
Liked: Staff & service
Disliked: Amenities
This hotel is a little worn, but clean. We chose it for its proximity to the cruise terminal. We would only stay for that reason. We bought microwaveable food at the hotel market only to discover you have to request a microwave. It took a trip to the front desk and a phone call to get one. Then in the morning, we bought yogurt ($10 each!) only to find there is nowhere to get a spoon. Elevator waits are long and it seems only one or two out of 6 are ever operational. The room was quiet and view was nice, plus the front desk staff are exceptional. The biggest drawback was we booked this room because of the shuttle to the terminal and when we arrived at 4 they were already booked. They recommended Uber or Lyft… $25 to go less than a mile. We could’ve stayed somewhere much nicer if we’d known we’d be paying for a ride.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 1 Apr 2024
Thank you for taking the time to share your feedback with us. We are glad to hear that you found our rooms clean and quiet, enjoyed the view, and found our front desk staff exceptional. We apologize for any inconvenience you experienced with the microwave request and the lack of spoons for your yogurt. We will address these issues with our team to ensure they are promptly resolved. We regret any frustration caused by the elevator wait times and the shuttle service to the cruise terminal. Your comments are valuable to us as we strive to improve our guest experience. We appreciate your stay and hope to welcome you back in the future.

10/10 Excellent

Ivy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Marketing Manager on 4 Apr 2024
Thank you for taking the time to leave us a 5-star rating! We are thrilled to hear that you enjoyed your stay at Crowne Plaza Los Angeles Harbor. We strive to provide all of our guests with exceptional service and a comfortable stay, and we are glad that we met your expectations. We hope to welcome you back again soon for another great experience.

4/10 Poor

Michelle

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Old hotel
Stayed 1 night in Mar 2024
Response from Marketing Manager on 28 Mar 2024
We appreciate you taking the time to provide feedback on your recent stay at Crowne Plaza Los Angeles Harbor. We are disappointed to hear that your experience did not meet your expectations. We apologize for any inconvenience caused by the age of the hotel and we will take your comments into consideration as we strive to improve the overall guest experience. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

Dawn

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The location and convenience of the Crowne Plaza is perfect for us. The hotel did seem rundown and was lacking a lot of things while we were there. The gate in the parking garage didn’t work going in or out the ice machine was out of order and the elevator button to the parking garage worked sometimes. The room was well used and looked worn.
Stayed 3 nights in Feb 2024
Response from Marketing Manager on 23 Mar 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you appreciated our convenient location, but we apologize for the maintenance issues you experienced during your stay. We will address these concerns with our team to ensure that they are resolved promptly. We hope to welcome you back in the future for a more enjoyable experience.

6/10 Okay

nicole, Phoenix

Stayed 1 night in Mar 2024
Response from Marketing Manager on 24 Mar 2024
Thank you for taking the time to leave a review. We appreciate your feedback and are glad you chose to stay with us at Crowne Plaza Los Angeles Harbor. Your rating is important to us as we strive to provide the best experience for all of our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Marketing Manager on 23 Mar 2024
Thank you for taking the time to leave a 5-star rating for your stay at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you had a positive experience with us and we hope to welcome you back again in the near future for another enjoyable stay.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel near the port
Stayed 1 night in Mar 2024
Response from Marketing Manager on 23 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant stay at Crowne Plaza Los Angeles Harbor and found our location convenient for accessing the nearby port. We appreciate your support and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Safe travels!

10/10 Excellent

marlene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish I could rate the staff more than 5 stars. They are excellent Hotel in great Little Italy area lots of fun stores and great restaurants
Stayed 1 night in Mar 2024
Response from Marketing Manager on 18 Mar 2024
Thank you for taking the time to share your experience at Crowne Plaza Los Angeles Harbor. We are delighted to hear that you were impressed with our staff's exceptional service during your stay. Our team strives to provide a warm and welcoming environment for all our guests. We are also pleased to hear that you enjoyed our convenient location in the vibrant Little Italy area, with its variety of shops and restaurants. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service
Perfect location for LA Cruises port. Room was clean but tired. Friendly and helpful staff. Good area for an overnight.
Stayed 1 night in Mar 2024
Response from Marketing Manager on 18 Mar 2024
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location ideal for your cruise port needs and that our staff provided friendly and helpful service during your stay. We appreciate your comments about the cleanliness of the room and will take them into consideration for future improvements. We hope to welcome you back again soon for another great overnight experience in the area.