Exterior

Reviews of Courtyard by Marriott Kingston

3 out of 5
Courtyard by Marriott Kingston
500 Frank Sottile Blvd, Kingston, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 455 out of 824 reviews" "
Rating 8 - Good. 229 out of 824 reviews" "
Rating 6 - Okay. 73 out of 824 reviews" "
Rating 4 - Poor. 49 out of 824 reviews" "
Rating 2 - Terrible. 18 out of 824 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith V. Assistant General Manager on 28 May 2024
Thank you for your wonderful review! We truly appreciate it and hope to welcome you back soon for another enjoyable stay.Have a fantastic day!

10/10 Excellent

Kendra

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check-in process was absolutely seamless and the young woman at the front desk was incredibly helpful. The room was spotless and everything we needed for our one night stay and then some. If we are ever in the area again we will certainly choose this hotel and I highly recommend it to anyone passing through.
Stayed 1 night in May 2024
Response from Faith V. Assistant General Manager on 22 May 2024
Thank you so much for your amazing review and kind comments about our staff! We sincerely appreciate it and hope to welcome you back again soon for another wonderful stay.Have a fantastic day!

10/10 Excellent

Greg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very clean. Check-in was quick and easy.
Stayed 1 night in May 2024
Response from Faith V. Assistant General Manager on 22 May 2024
Thank you for your wonderful review! We are happy to hear you enjoyed your stay and hope to welcome you back again soon.Have a great day!

10/10 Excellent

Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Faith V. Assistant General Manager on 15 May 2024
Thank you so much for your wonderful review of your stay! We truly appreciate it and hope to welcome you back again soon!

10/10 Excellent

Kyle

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Faith V. Assistant General Manager on 15 May 2024
Thank you so much for your kind review! We truly appreciate it and hope to welcome you back again soon.

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 15 May 2024
Thank you for your amazing review of your stay! We truly appreciate it and hope to welcome you back again soon!

10/10 Excellent

Luis

Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 22 May 2024
Thank you for a fantastic review! We hope to see you again soon!Have a wonderful day!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-In / Out was easy and effortless, room was in excellent condition and well kept / clean.
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 26 Apr 2024
Thank you so much for your amazing review! We are so happy to hear that you enjoyed your stay, and hope to welcome you back again soon.Have a wonderful day!

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very easy stay. Very quiet and very stress free. There is a lot of shopping around the area if you need anything which made it easy. I would highly recommend!
Stayed 4 nights in Apr 2024
Response from Jill on 25 Apr 2024
Richard, thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Mark, Cary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Target was just across the parking lot and was very handy for last minute items. Fitness center was clean and had just what I needed.
Stayed 2 nights in Apr 2024
Response from Faith V. Assistant General Manager on 23 Apr 2024
Thank you for your wonderful review! We sincerely appreciate it and hope to welcome you back again soon for another fantastic stay. Have a great day!

10/10 Excellent

Christine

Excellent
Stayed 1 night in Apr 2024
Response from Jill on 22 Apr 2024
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again soon!

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jill on 22 Apr 2024
Thank you so much for taking the time to leave this wonderful review for Courtyard by Marriott Kingston! We are so happy that our staff could contribute to a successful stay! We hope to see you again in the near future!

10/10 Excellent

Selena

Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 7 May 2024
Thank you so much for your amazing review! We truly appreciate it and hope to welcome you back again soon for another wonderful stay.Have a great day!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 16 Apr 2024
Thank you so much for your wonderful review! We sincerely appreciate it and hope to welcome you back again for another fantastic stay. Have a wonderful day!

10/10 Excellent

Patricia

Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 3 May 2024
Thank you so much for your amazing review! We truly appreciate it and hope to welcome you back again soon for another fantastic stay.Have a wonderful weekend!

10/10 Excellent

Karol

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great comfortable suite.
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 10 Apr 2024
Thank you so much for your wonderful review! We truly appreciate it and hope to welcome you back again soon!Have a wonderful day!

10/10 Excellent

Allynn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
A modern clean hotel.
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager on 8 Apr 2024
Thank you so much for your fantastic review! We sincerely appreciate it and hope to welcome you back soon for another amazing experience.Have a fantastic day!

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Apr 2024
Response from Faith V. Assistant General Manager. on 5 Apr 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a great day!

10/10 Excellent

Bartlomiej

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cafe
Stayed 1 night in Mar 2024
Response from Faith V. Assistant General Manager on 1 Apr 2024
Thank You so much for your wonderful review! We sincerely appreciate it and hope you will join us again on your next trip!Have a wonderful day!

8/10 Good

Masayuki, MORRIS PLAINS

Liked: Cleanliness, staff & service, property conditions & facilities
The only thing is that the pool and hot tub are unavailable due to renovations.
Stayed 1 night in Mar 2024
Response from Courtyard Staff on 30 Mar 2024
Thank you for your review! We hope you can stay with us again in the future!

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Faith V. Assistant General Manager on 27 Mar 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.Have a wonderful day!

10/10 Excellent

Bryson, Stratford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard Kingston Staff on 25 Mar 2024
Thank you for choosing to stay with us and for such a great review! We hope you will stay with us again in the near future!

6/10 Okay

Fay

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Courtyard Staff on 28 Mar 2024
Thank you for your review.

8/10 Good

Victor M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was excellent unfortunately was under construction.
Stayed 1 night in Mar 2024
Response from Jill Dispensa on 6 Mar 2024
Victor, it's wonderful to hear you had an excellent stay at the Courtyard by Marriott Kingston, NY! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

6/10 Okay

Shanill

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Courtyard Kingston Guest Services on 6 Mar 2024
We appreciate you taking the time to share your feedback.It's unfortunate your time with us was less than ideal, resulting in a negative review. The satisfaction of our guests is important to us. If you would like to contact us with more feedback, please do so.

4/10 Poor

Carlyle

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel itself was nice, however the pool and gym were closed due to renovations. I brought my kids on a ski trip from New Jersey and the one reason I booked this hotel was for the pool and hot tub after skiing. It’s inexcusable that Expedia does not give you that information prior to booking. I’ve been a long time customer to Expedia but no longer.
Stayed 1 night in Feb 2024
Response from Jill on 27 Feb 2024
Carlyle,We're sorry to hear that your experience didn't meet your expectations, particularly regarding the closure of our amenities during our renovation. We take all feedback to heart. It's relieving to hear positive comments about our hotel itself. We are committed to providing exceptional service. We hope for a chance to deliver a more satisfactory experience in the future. We hope that you can and will stay with us after our renovations are completed in early April 2024.

10/10 Excellent

robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jill Dispensa on 24 Feb 2024
Robert, thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Ian

Stayed 1 night in Feb 2024
Response from Jill Dispensa on 23 Mar 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Jill on 20 Feb 2024
Crystal,Thank you so much for your wonderful review of the Courtyard by Marriott Kingston, New York. We hope you will come stay with us again soon!

10/10 Excellent

audra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Stayed 1 night in Feb 2024
Response from Jill Dispensa on 18 Feb 2024
Audra, it's wonderful to hear that your stay at the Courtyard by Marriott Kingston, NY was fantastic! We look forward to welcoming you back for another memorable stay. Thank you!

10/10 Excellent

Amanda

Stayed 1 night in Feb 2024
Response from Jill Dispensa on 23 Mar 2024
Thank you for sharing such a wonderful review of your stay at the Courtyard by Marriott Kingston, NY. We're glad you had a comfortable stay! We appreciate your praise and hope to welcome you back again soon for another fantastic experience.

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and professional.
Stayed 1 night in Jan 2024
Response from Jill Dispensa on 3 Feb 2024
Thank you so much! We hope to see you again soon!

10/10 Excellent

Ella

Stayed 1 night in Jan 2024
Response from Faith V. Assistant General Manager on 20 Mar 2024
Thank you for your wonderful review of our hotel! We truly appreciate it and hope to welcome you back again soon for another fantastic stay. Have a wonderful day!

10/10 Excellent

Margaret L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jill Dispensa on 27 Dec 2023
Thank you so much for your generous score of our hotel! We hope you can stay with us again! Happy Holidays!

10/10 Excellent

Lauren

Stayed 1 night in Dec 2023
Response from Jill Dispensa on 12 Jan 2024
Thank you so much! Please come see us again soon!

6/10 Okay

Jennifer

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Housekeeping would try to clean the room at 830am, way before check-out, however, if not checking out, housekeeping would never come to clean the room. The woman working the coffee bar was very rude and not personable at all. She acted like we were inconveniencing her by trying to utilize the services.
Stayed 3 nights in Nov 2023
Response from Courtyard Kingston on 9 Dec 2023
Please feel free to reach out to the hotel with any questions.Thank you,

10/10 Excellent

Jonathan, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jill Dispensa on 5 Dec 2023
Thank you so much!! Please come see us again soon!

6/10 Okay

Hilary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We took a suite. I informed the manager that there ;was no closet rod; it was difficult to open and close front door (carpet pile too high); no coffee table so nowhere to eat a meal; poor lighting for reading in bed. I actually expected her to offer a discount or at least an apology. She just kept saying "we're being renovated".
Stayed 2 nights in Nov 2023
Response from Courtyard Team on 27 Nov 2023
Hilary, Good morning! I’m not sure where the disconnect is between my apology and an explanation regarding your complaint. Our new rooms will not have coffee tables. Our entire hotel is under renovation. no part of the hotel is 100% complete yet. I am truly sorry that you did not have a hanger bar in your closet. However, as I have stated in several other responses, it is being installed this week. All your other concerns are being addressed during our renovation, if you have any further comments or questions, please feel free to call me and we can speak about this again. Thank you.

4/10 Poor

bruce

Disliked: Cleanliness
my plans were changed and i couldn't get there. tried to cancel a week ahead and they told me no refund. A week ahead is plenty of time to re-book the room. that really stinks. Not my choice to stay again. Oh, and if I'm not wrong i paid for a room that could be canceled if needed. That was ignored as well. Pretty shabby
Stayed 1 night in Nov 2023
Response from Courtyard Kingston Team on 5 Dec 2023
Please contact the hotel at your earliest convenience.Thank you,

6/10 Okay

Jude

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
It was fine, staff was lovely, just a lot of little things weren’t well maintained or designed. Drippy shower head, shower wallpaper peeling because hot showers, not enough electric plugs near bed, only two tissues in tissue box, no USB ports. A bit out of date and needing a freshen-up. It’s not near uptown or downtown, it’s in the mall area, yet there’s no safe way to walk to the many restaurant offerings on the strip. In sum: reasonably priced and quite acceptable, just not great.
Stayed 2 nights in Oct 2023
Response from Faith V. - Assistant General Manager on 25 Oct 2023
Thank you for your review. We are currently undergoing a full renovation! This will include the addition of things such as USB ports and updated décor. We hope you will come visit again after the renovation is complete in 2024!

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location by an almost deserted shopping mall makes the area feel unsafe.
Stayed 3 nights in Oct 2023
Response from Jill Dispensa on 24 Oct 2023
Melissa,Thank you for your review.. We too are disappointed with our indoor mall being mostly vacant. There are new medical offices on the south side of the "mall" with Target, Dicks and a few other stores on the north side. We are very interested to see what they will do next with the rest of it. It's simply crazy how many stores are closing all around the country! If you come visit the area again, we would be happy to show you some more of our local shopping offerings!

6/10 Okay

Simon, woking

Liked: Cleanliness, staff & service
The staff team were really welcoming and extremely helpful – well done everybody! The one big negative issue was the lack of appropriate facilities for anybody like to be in a wheelchair. Despite being fertilised as ADA compliant, there were no grab rails in the shower, no didn’t have a secure seat. The level of my bed, relative to the height of my wheelchair was too high – I only just got safely onto the bed. These difficulties are no reflection of the staff, who are a great bunch, they need to be addressed by senior management. It would have been helpful to have a safe in the room.
Stayed 5 nights in Oct 2023
Response from Jill on 19 Oct 2023
Thank you so much for your review! You were very delightful, and our staff enjoyed you as well! Thank you so much for recognizing our staff, as that is always appreciated! My team is looking into the ADA requirements. It is always good to double check our compliance. Thank you so much for bringing this to our attention. We hope to see you again in the near future!

2/10 Terrible

Freddy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Target in front of it
Stayed 1 night in Sep 2023
Response from Jill Dispensa on 29 Sept 2023
Thank you for your visit. Target is located on a separate piece of property about 300 yards away from our hotel. We are also near Walmart, Sam's Club and many other stores, as we are in a business district. Marriott has many other properties that are located in more remote areas. If you find that you ever need assistance in booking one of those locations, please feel free to reach out!Thank you.

10/10 Excellent

Lisa

Stayed 1 night in Sep 2023
Response from Faith V. Assistant general manager on 17 Oct 2023
Thank you so much for your review! We truly appreciate it!

6/10 Okay

Desmond

Liked: Staff & service, amenities
General amenities and staff services were good. The rooms were not fresh though. Could not stay in the initial room assigned because it smelled moldy and stuffy. Got another room which was better but it didn't smell fresh and clean either.
Stayed 1 night in Sep 2023
Response from Jill on 7 Sept 2023
Please come see us after our long overdue renovation! Thank you!

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jill on 7 Sept 2023
Thank you for your review!

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Sep 2023
Response from Jill on 7 Sept 2023
Thank you for your review!

10/10 Excellent

Rosalie

Liked: Amenities
Nice staff and hotel is clean
Stayed 3 nights in Aug 2023
Response from Jill on 7 Sept 2023
Thank you for your review!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay
The hotel was clean, comfortable, had good staff, decent food options, late night bar, indoor and outdoor seating.
Stayed 3 nights in Aug 2023
Response from Jill on 7 Sept 2023
Thank you for your review!

4/10 Poor

Natasha

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
They gave us room 220 which is right next to the elevator, the elevator had a door like it was a room and was less than 2 ft from the room door. We asked to be moved, the lady downstairs made a comment but still changed our room to 338. We get to room 338, only to find that someone was already occupying the room. Thank God they weren’t in the room when we entered. She then asked us to come down and changed our room. We checked out and I was charged $350 because allegedly my room “reeked” of marijuana. We don’t smoke marijuana and even if we did, we wouldn’t be dumb enough to do it in a hotel with signs warning that even if you smell like marijuana coming from outside you would be fined! They fine you for smelling like a legal drug and falsely accuse you of doing it on their premises. The hotel carpets are dirty and run down. The room was good not great.
Stayed 1 night in Aug 2023
Response from Jill on 4 Sept 2023
Unfortunately Natasha, we were unable to sell your room after your stay. Sometimes we can give a little leeway on these charges, but when the room is unsellable after someone stays in it, we have to follow through with the fine.