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Rating 10 - Excellent. 612 out of 1002 reviews" "
10 - Excellent
612
Rating 8 - Good. 241 out of 1002 reviews" "
8 - Good
241
Rating 6 - Okay. 63 out of 1002 reviews" "
6 - Okay
63
Rating 4 - Poor. 45 out of 1002 reviews" "
4 - Poor
45
Rating 2 - Terrible. 41 out of 1002 reviews" "
2 - Terrible
41
9.2/10
Cleanliness
8.8/10
Staff & service
8.4/10
Amenities
9.0/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Nickolas
Travelled with family, Travelled with family and small children
Perfect location . Clean and very comfortable with a view of the Manhattan skyline . Parking was easy and the location for walking the Hudson and Newport area was just perfect . The heated pool and jacuzzi open until midnight is a huge plus !
Only thing I didn't expect was their house keeping is not 24hr service. I asked for extra blanket and pillow, they said they cant sent me because their housekeeping is close.
I asked for some more bottle water but got rejected, they asked me to purchased from the vendor machine, the vendor machine was broken…I have to walk 40mins at mid night 2am. The bathtub was clogged at the second day, and no clean towels even after I asked house keeping. $400 per night totally not worth. Avoid this hotel!
was there for a wedding across the street and stayed the night unfortunately, there was a bed bugs in one of the rooms in our wedding party. The manager was horrible , didn’t provide good customer service and just said some one from Marriot will contact you. The second incident, was that a fire alarm went off at 3 am and everyone on the floor was awoken from it.
Was there for the New York custom knife show and had an amazing time. With the venue in the hotel. Very convenient, room was great. Loved everything.
mark
Stayed 2 nights in Mar 2024
8/10 Good
Omar
Travelled with partner
25 Mar 2024
Liked: Staff & service, amenities
The room was comfortable and the view of nyc was beautiful. What I didn’t like that the room that I booked in Expedia didn’t match the room they gave me. Had to pay 100 bucks on top of the 320 that I paid to get the room that I originally wanted with the view of nyc and the soaking tub. The bed sheets had to be replaced because there were noticeable stains on them. The tub was dirty we cleaned that ourselves.
We thoroughly enjoyed our stay at the westin! The room had a nice partial view of the financial district in Manhattan and the beds were very comfortable! Great options for dining and the grab n go breakfast option was awesome in the mornings. Will definitely stay again, thank you Westin Jc!
Jessica
Stayed 1 night in Mar 2024
Response from RLaro on 24 Mar 2024
Thank you for staying with us! We appreciate your feedback.
Nice property but everything is soo expensive. WiFi $10 per day. Valet parking is $50 per day. Spent $96 on breakfast so get ready to spend. Other than that hotel is nice. Pool closes at 12 midnight, many restaurants in the area and hotel is clean.
Jessica
Stayed 2 nights in Feb 2024
Response from RLaro on 18 Feb 2024
Thank you for staying with us. We appreciate your feedback!
The worse . First of all the people pay for what they see on the website but once you get there they give you whatever they have available! Plus the “manager” gets an attitude when is their fault they just want the money…
josue
Stayed 1 night in Feb 2024
Response from RLaro on 18 Feb 2024
Thank you for staying with us and for bringing your experience to our attention.
Clean and staff is very friendly and helpful. Expedia description of River view is not accurate. Hotel informed me the only rooms with actual River views are the suites.
Kamella
Response from RLaro on 4 Feb 2024
Thank you for staying with us! We appreciate your feedback.
10/10 Excellent
Quashon
Travelled with partner
13 Jan 2024
Liked: Amenities
Quashon
Stayed 1 night in Jan 2024
Response from RLaro on 4 Feb 2024
Thank you for staying with us! We appreciate your feedback.
10/10 Excellent
Elnatine
7 Jan 2024
Elnatine
Stayed 1 night in Jan 2024
Response from RLaro on 4 Feb 2024
Thank you for staying with us! We appreciate your feedback.
10/10 Excellent
Daniel R
Travelled with family, Travelled with family and small children
Excellent all the way around - staff was friendly and accommodating, rooms were new and clean, lobby was spacious and comfortable, subway (PATH) station is 1 block away (10 minute ride to World Trade Center or 33rd St. midtown). Our particular room had a view of Manhattan, but without the noise. Surrounding neighborhood has great walkable restaurants / coffee options. This is really an excellent value for a NY trip.
Jeff
Stayed 4 nights in Dec 2023
Response from Rlaro on 4 Feb 2024
Thank you for staying with us! We appreciate your feedback.