Desk, soundproofing, free WiFi, bed sheets
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Reviews of Travel Inn Horseheads

1.5 out of 5
Travel Inn Horseheads
2707 Westinghouse Rd, Horseheads, NY

Reviews

6.2
Rating 10 - Excellent. 42 out of 232 reviews" "
Rating 8 - Good. 48 out of 232 reviews" "
Rating 6 - Okay. 55 out of 232 reviews" "
Rating 4 - Poor. 43 out of 232 reviews" "
Rating 2 - Terrible. 44 out of 232 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Felicia

Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t end up staying left and went to another hotel! Disgusting!
Stayed 1 night in Feb 2024

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Reasonable price.
Stayed 2 nights in Aug 2023
Response from Paul on 31 Jan 2024
Thank you for sharing your experience with us.

4/10 Poor

Tony

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Paul on 31 Jan 2024
Sorry for any inconvenience.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not worth the price at all
How come this room costs more than $79? Shabby place. Carpets were not clean. Oven's placed inside of the washroom.
Stayed 1 night in Oct 2023
Response from Paul on 21 Oct 2023
Sorry for any inconvenience.

10/10 Excellent

Brenda

Very nice gentleman. Clean and comfortable
Stayed 1 night in Oct 2023
Response from Paul on 22 Oct 2023
Thank you.

8/10 Good

Nancy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Paul on 22 Oct 2023
Thank you

10/10 Excellent

Brenda

Stayed 1 night in Oct 2023
Response from Paul on 20 Nov 2023
Thank you for the reviews

4/10 Poor

leslie

Disliked: Cleanliness, staff & service, property conditions & facilities
Hairs in bed Very little hot water Stiff towels No attendant at office
Stayed 2 nights in Oct 2023
Response from Paul on 21 Oct 2023
Sorry for any inconvenience.

6/10 Okay

Carol

Disliked: Property conditions & facilities
Wine tour
The property was overpriced for the services provided. There was no wi-fi or breakfast
Stayed 2 nights in Sep 2023
Response from Paul on 30 Oct 2023
Sorry for any inconvenience.

4/10 Poor

Scott

Disliked: Amenities, property conditions & facilities
Room was old and gross; bedding was nasty; curtain would not fully close and light was right outside the door. Not a great experience.
Response from Paul on 6 Oct 2023
Sorry to hear that.

4/10 Poor

Catheirne

Stayed 1 night in Sep 2023
Response from Paul on 6 Oct 2023
Thanks for staying with us.

2/10 Terrible

Jessica

Stayed 1 night in Sep 2023
Response from Paul on 21 Oct 2023
Sorry for any inconvenience.

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Paul on 27 Sept 2023
Sorry we cancel your reservation and you not stay with us.

10/10 Excellent

Ember

Stayed 2 nights in Sep 2023
Response from Paul on 21 Oct 2023
Thank you.

8/10 Good

Jean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn't get a signal on the TV and no coffee available Once we managed to get into the property we didn't have any inclination to explore the area
Stayed 1 night in Sep 2023
Response from Paul on 27 Sept 2023
Sorry for any inconvenience.

2/10 Terrible

Richard

Stayed 1 night in Sep 2023
Response from Paul on 6 Oct 2023
Sorry, you not stay with us.

4/10 Poor

Ev

Disliked: Staff & service
Office locked, no checkin. Had to use “red phone” leave a message. Ponded on doors. Called again. Finally someone opened door
Stayed 1 night in Sep 2023
Response from Paul on 22 Sept 2023
Sorry for any inconvenience.

2/10 Terrible

Omri

Disliked: Amenities, property conditions & facilities
No interest, no tv , not clean
Stayed 1 night in Sep 2023
Response from Paul on 8 Sept 2023
Sorry to hear that you can call us we are here for you to help please.

4/10 Poor

rosalita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
quick overnight place. staff during check in was nice and efficient. Room has basic amenities. But smells like old place, and bugs found in the room.
Stayed 1 night in Sep 2023
Response from Paul on 6 Sept 2023
THANK YOU FOR STAYING WITH US.

6/10 Okay

Jason

Liked: Staff & service
Stayed 1 night in Aug 2023
Response from Paul on 6 Sept 2023
THANK YOU.

6/10 Okay

Timothy

Liked: Cleanliness
Stayed 1 night in Aug 2023
Response from Paul on 2 Sept 2023
Thank you for staying with us.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Travel Inn is a little older, but well maintained and clean. The room was a little cramped, but comfortable.
Stayed 1 night in Aug 2023
Response from Paul on 2 Sept 2023
Thank you for sharing your thoughts with us.

2/10 Terrible

Mohammed

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel should be shut down.
Stayed 2 nights in Aug 2023
Response from Paul on 2 Sept 2023
Sorry for any inconvenience.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute
Front desk very helpful in providing a downstairs room at the last minute. Thank you Barbara. Had a comfortable sleep and shower.
Stayed 1 night in Aug 2023
Response from Paul on 26 Aug 2023
Thanks for sharing your experience with us.

8/10 Good

Marcia D

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling
Good for the price
Stayed 3 nights in Aug 2023
Response from Paul on 23 Aug 2023
Thank you for sharing your experience.

10/10 Excellent

Ashley

Stayed 1 night in Aug 2023
Response from Paul on 9 Sept 2023
Thanks for sharing your experience with us.

2/10 Terrible

david

Stayed 1 night in Aug 2023
Response from Paul on 6 Sept 2023
SORRY.

2/10 Terrible

Nicole

Disliked: Amenities
I never got to stay there because one of your customer service rep screwed up my credit card payment and try to give it back on a coupon which never worked for the next hotel so now I'm just asked out of 275 because your customer service rep I'm going to put you guys on blast on social media because Expedia sucks get some workers that work in the United States if you're going to be in this country would you
Stayed 1 night in Aug 2023
Response from Paul on 2 Sept 2023
Sorry.

10/10 Excellent

paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property was hard to find back in the trees but quiet and beautiful lawn area. The manager was quite friendly and they offered a great value for the price. There was a fridge, microwave and very good TV service with Spectrum.
Stayed 1 night in Aug 2023
Response from Paul on 14 Aug 2023
Thank you.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023
Response from Paul on 13 Aug 2023
Sorry, we cancelled your reservation.

6/10 Okay

Nathan

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Comfort & cleanliness okay. No breaklast🙁
Stayed 1 night in Jul 2023
Response from Paul on 2 Aug 2023
Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2023
Response from Paul on 30 July 2023
Thank you.

2/10 Terrible

baijun

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Paul on 30 July 2023
Sorry for any inconvenience.

6/10 Okay

Cinthia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpets were stauned and smelly. Chairs stainex and worn shower stained. Hair on pillowcases.
Stayed 1 night in Jul 2023
Response from Paul on 30 July 2023
Sorry for any inconvenience.

2/10 Terrible

Marsha

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I didn’t like it because it was smelly and the bed was uncomfortable. So I checked out in like 20mins
Stayed 1 night in Jul 2023
Response from Paul on 23 July 2023
Sorry for any inconvenience.

4/10 Poor

Daisy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Hair on the toilet,hair on bathroom floor. Tv didnt work had to mess with to come on. Ac wasnt up standards
Stayed 1 night in Jul 2023
Response from Paul on 9 July 2023
Sorry for any inconvenience.

10/10 Excellent

Dorothy

Travelled with family, Business traveller
Convenient location , nice polite concierge .
Stayed 1 night in Jul 2023
Response from Paul on 9 July 2023
Thank you for sharing your experience with us.

6/10 Okay

Constance

Travelled with family
Liked: Cleanliness
The room was extremely small, but clean. When we arrived at the hotel, the office door was locked, but there was a phone to call the personnel. It took a few minutes for her to come unlock the door and check us in.
Stayed 2 nights in Jul 2023
Response from Paul on 9 July 2023
Thank you.

6/10 Okay

Brenda

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
It was very affordable. The bed was very comfortable. Really needs a deep cleaning done though.
Stayed 2 nights in Jun 2023
Response from Paul on 2 July 2023
Thank you.

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs a serious upgrade all around!! Slept on top of the bed on towels that I brought from home. Sketchy to say the least!!
Stayed 1 night in Jun 2023
Response from Paul on 9 July 2023
Sorry for any inconvenience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful kind folks run this place! My room was immaculate. Newly remodeled and the bed and pillows were perfect. Looking forward to staying here again next summer.
Stayed 2 nights in Jun 2023
Response from Paul on 2 July 2023
Thank you for staying with us.

8/10 Good

Allen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from Paul on 27 June 2023
Thank you for staying with us.

6/10 Okay

Richard

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from Paul on 27 June 2023
Thanks for staying with us.

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Bates motel feel
Felt like a Bates motel. The tub was pretty dirty. Brown water came out the tub; had to let it run for a while to get clear water.
Stayed 1 night in Jun 2023
Response from Paul on 23 June 2023
Sorry for any inconvenience.

6/10 Okay

Teresa

Travelled with partner
The room was outdated but okay for 1 night.
Stayed 1 night in Jun 2023
Response from Paul on 18 June 2023
Thank you.

2/10 Terrible

Carolyn

Stayed 1 night in Jun 2023
Response from Paul on 18 June 2023
Thank you.

4/10 Poor

Susan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Old and badly in need of upgrading.
Stayed 1 night in May 2023
Response from Paul on 11 June 2023
Thanks for letting us know.

10/10 Excellent

Nestor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in May 2023
Response from Paul on 11 June 2023
Thank you.

8/10 Good

Mary Lynn

Travelled with partner
Liked: Cleanliness, staff & service
The room was dated. There was pealing paint and a few holes. The exterior needed some updating and painting.
Stayed 1 night in May 2023
Response from Paul on 31 May 2023
Thank you for staying with us.

2/10 Terrible

Paul M

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible
Not good. One of the worst hotels I’ve ever stayed at.
Stayed 1 night in May 2023
Response from Paul on 31 May 2023
Sorry for any inconvenience.