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Reviews of JEN Hong Kong by Shangri-La

4 out of 5
JEN Hong Kong by Shangri-La
508 Queens Road West, Western District, Hong Kong

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 1001 reviews" "
Rating 8 - Good. 416 out of 1001 reviews" "
Rating 6 - Okay. 81 out of 1001 reviews" "
Rating 4 - Poor. 24 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 1 night in Apr 2024
Response from JEN Hong Kong by Shangri-La on 17 Apr 2024
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

8/10 Good

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's was a good stay, but a bit outdated. I was expecting a bit more after staying at the same hotel in Singapore. Staff was nice and helpful.
Stayed 5 nights in Apr 2024
Response from JEN Hong Kong by Shangri-La on 15 Apr 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 1 night in Apr 2024
Response from JEN Hong Kong by Shangri-La on 15 Apr 2024
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

4/10 Poor

Melissa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms DO NOT look like the pictures. The pictures looks like they were taken 10 years ago. Rooms are dirty and smelly. carpets don't look like they have been vacuumed in a long time, shower curtains were yellow and ceiling boards in the toilet were broken and misplaced. there were holes in the boards. Chairs in the room had some liquid stains and furniture where just dated and not well kept. The rooms are also kind of badly designed/old. No plugs near the bed so you cannot charge ur phone within easy access and switches for the room light are at the door only and not by the bed, so you would have to walk all the way to the door to turn off the light before getting to bed. Just overall a terrible experience. I won't recommend anyone to stay here.
Stayed 4 nights in Apr 2024
Response from JEN Hong Kong by Shangri-La on 12 Apr 2024
Dear Ms. Loh,Greetings from JEN Hong Kong by Shangri-La.Thank you for taking the time to share your feedback and comments. We sincerely apologize for the unpleasant overall experience you had at our hotel and for the poor condition of the guest room facilities. It is truly regrettable that we did not meet our usual standard on this occasion.Please be assured that we take your feedback seriously and are actively working to address the issues you raised. This includes the cleanliness of the guest room, which serious shortcoming I have since shared with our Housekeeping team; for immediate rectification and to ensure all room facilities are more carefully inspected, before the arrival of our valued guests.We are currently in the planning stages for our next renovation, which will help us enhance the overall experience for our guests. In the meantime, we will reinforce our maintenance program to ensure that the hotel and its facilities are kept in the best possible condition.Thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong by Shangri-La soon.Yours Sincerely,Christine WongResident ManagerJEN Hong Kong by Shangri-La

6/10 Okay

canna

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from JEN Hong Kong by Shangri-La on 5 Apr 2024
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Connie

Liked: Cleanliness, amenities, property conditions & facilities
Close to mrt
Stayed 4 nights in Mar 2024
Response from JEN Hong Kong by Shangri-La on 28 Mar 2024
Thank you very much for staying with us and your compliments on our prime location. We hope to welcome you back and to delight you again in the near future. – JEN

8/10 Good

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from JEN Hong Kong by Shangri-La on 20 Mar 2024
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Hong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff !
Stayed 2 nights in Mar 2024
Response from JEN Hong Kong by Shangri-La on 19 Mar 2024
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

6/10 Okay

Lina

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
D room is not spacious, just nice to fit in only. During my 2nd day of staying, I was shocked to find out that one of small towel was not changed to a new fresh one; and what I got is a half wet one & could tell it's a used towel!! OMG!! Hopefully can improve on this!
Stayed 2 nights in Feb 2024
Response from JEN Hong Kong by Shangri-La on 15 Mar 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

10/10 Excellent

Lorivic Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Jan 2024
Response from JEN Hong Kong by Shangri-La on 4 Mar 2024
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

8/10 Good

Sun Ung

Liked: Cleanliness, staff & service, property conditions & facilities
The environment is good, but the noise next door is loud, which affects sleep. The bathroom and shower room need to be improved. There needs to be a place to put clean towels in the shower room.
Stayed 5 nights in Feb 2024
Response from JEN Hong Kong by Shangri-La on 4 Mar 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from JEN Hong Kong by Shangri-La on 16 Feb 2024
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located conveniently next to the MTR, with various food stalls and malls nearby. The room is small but clean. Similarly, the gym is small but well-equipped and good for both cardio and strength training. Overall, will return again!
Stayed 4 nights in Jan 2024
Response from JEN Hong Kong by Shangri-La on 7 Feb 2024
Thank you very much for staying with us and your compliments on our prime location and hotel facilities. We hope to welcome you back and to delight you again in the near future. – JEN

8/10 Good

Joe, Port Orange

Liked: Amenities
I’ve stayed here before. Though the room is a bit small, it has everything u need. Nice.neighborhood, with plenty of dining spots, including McDonalds right across the street. The restaurant serves tasty Malaysian cuisine, though it’s not cheap. The biggest problem is the breakfast buffet is so overpriced for what u get.
Stayed 3 nights in Jan 2024
Response from JEN Hong Kong by Shangri-La on 22 Jan 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

6/10 Okay

Mukta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The structure of the room was bit awkward with cubicles for Bath and toilet and safe.
Stayed 4 nights in Jan 2024
Response from JEN Hong Kong by Shangri-La on 16 Jan 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

8/10 Good

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at the Jen Hong Kong! We selected to stay here as: 1- we wanted to stay on HK island 2- affordability 3- the convenience of being in the Sai Ying Pun neighborhood: walkability to stores and cafes along with access to transportation I travelled with my partner and parents. My parents stayed in the adjoining room so that was really nice to be on the same floor and have rooms so close to each other. The room was spacious, modern, and clean. I especially liked the window seat for extra room and to look at the harbour, I chose this for both our room and my parents' room. The bed was very comfortable. The shower was also very nice - great shower pressure! The lobby was ok, nothing spectacular. The front desk was helpful but would get busy quickly. We also tried the restaurant on the 2nd floor, Cafe Malacca restaurant - food was expensive compared to local eats but very tasty and a nice change from Chinese cuisine. Would consider staying here again!
Stayed 6 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 16 Jan 2024
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

10/10 Excellent

Tsang Wai Ling,

Business traveller
Liked: Cleanliness, staff & service, amenities
Staffs at front desk are excellent. I really appreciate Leon for all his help and quick response. The property is a bit old, there is water dripping from tap after bath, and need to really try to push a bit more to stop the water from dripping. The road nearby is really rough for carrying big luggage to get through smoothly. So taking taxi or MTR are better than taking bus if you are travelling with big luggage.
Stayed 2 nights in Jan 2024
Response from JEN Hong Kong by Shangri-La on 16 Jan 2024
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Leon. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN

8/10 Good

Steven

Business traveller
Liked: Staff & service
Good
Response from JEN Hong Kong by Shangri-La on 14 Feb 2024
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a cosy location and easily accessible by tram or MTR. Highly recommended if you're looking to stay away from the crowds but still somewhere accessible. The hotel is slightly old, but it is clean and comfortable.
Stayed 3 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 12 Jan 2024
Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN

10/10 Excellent

Griselda Yolanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 8 Jan 2024
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Sock Mui

Liked: Cleanliness, staff & service
Room facilities a little dated but generally clean! Very near to MTR station which is very convenient.
Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 8 Jan 2024
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

8/10 Good

CHAK YIN ANEURIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from JEN Hong Kong by Shangri-La on 28 Dec 2023
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 27 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 27 Dec 2023
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Amelia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs I encountered were very friendly and helpful.
Stayed 5 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 19 Dec 2023
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

10/10 Excellent

Navin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 20 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Ann

Liked: Cleanliness, staff & service
Stayed 6 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 18 Dec 2023
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

8/10 Good

shirley

Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 5 Jan 2024
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 15 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 15 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 11 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Siow Hiong Andrew, Singapore

Stayed 2 nights in Dec 2023
Response from JEN Hong Kong by Shangri-La on 3 Jan 2024
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Amgaabaatar

Stayed 3 nights in Nov 2023
Response from JEN Hong Kong by Shangri-La on 27 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Treated well by the staff I've encountered. Look forward to my next stay in a couple week's time.
Stayed 4 nights in Nov 2023
Response from JEN Hong Kong by Shangri-La on 28 Nov 2023
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

10/10 Excellent

king man

Stayed 5 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 15 Dec 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Chris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leon provided great service!
Stayed 4 nights in Nov 2023
Response from JEN Hong Kong by Shangri-La on 22 Nov 2023
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Leon. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN

10/10 Excellent

Joan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent less than a minute walk from HKU MTR. Staffs are friendly and helpful and efficient. Room is neat, cleaned and well maintained. Definitely will stay in this hotel for my holiday in HKG.
Stayed 4 nights in Nov 2023
Response from JEN Hong Kong by Shangri-La on 14 Nov 2023
Thank you very much for staying with us and your compliments on our prime location and services. We hope to welcome you back and to delight you again in the near future. – JEN

8/10 Good

Fan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from JEN Hong Kong by Shangri-La on 6 Nov 2023
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

4/10 Poor

Ching Szuen

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Level of cleanliness is terrible. Lots of stains on carpet and surfaces (e.g. Desk, table top, toilet seat, etc.). Many of the stains are removable by wiping, so this is clearly lack of effort on the part of the staff. Lots of hair stains also left on the toilet cover on both nights that I stayed. I had the breakfast buffet which was very expensive for the level of spread and quality on offer. Much better off going to McDonald's next door. Location is good and near MTR but doesn't make up for the severe lack of quality.
Stayed 2 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 6 Nov 2023
Dear Mr. Low, Thank you for taking the time to share your feedback with us. Please accept my sincere apologies for the unpleasant overall experience, especially the room cleanliness issue. Your comments have been shared with our team and we will carefully review your detailed feedback as to avoid future recurrence. Once again, thank you for being our guest and for your valuable feedback. We look forward to the opportunity of welcoming you back to JEN Hong Kong by Shangri-La soon. Best regards,Christine WongResident Manager

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Looking forward to our next visit!
Stayed 5 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 1 Nov 2023
Thank you very much for staying with us and for sharing your feedback. It was definitely our pleasure taking care of you and we cannot wait to be at your service again soon. – JEN

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 1 Nov 2023
Thank you so much for your rating! It would be our pleasure hosting you again! – JEN

10/10 Excellent

Geck Siang

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, next to HKU MTR. Room is comfortable and cosy.
Stayed 5 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 31 Oct 2023
Thank you very much for staying with us and your compliments on our prime location and guest room. We hope to welcome you back and to delight you again in the near future. – JEN

10/10 Excellent

Philip Kar Kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really appreciate the staff's sincerity. The location's great too. Breakfast is accompanied by a wider range of choices. I'd go there again. 😌
Stayed 3 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 31 Oct 2023
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

10/10 Excellent

Shelby

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with our 2 year old and could not have been happier with everyone accommodating us. They had everything we needed plus a free Jen teddy!
Stayed 1 night in Sep 2023
Response from JEN Hong Kong by Shangri-La on 24 Oct 2023
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN

6/10 Okay

Adrian John Attwood

Travelled with partner
Property not up to standard of Shangri La brand
Stayed 7 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 24 Oct 2023
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

10/10 Excellent

Darien

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from JEN Hong Kong by Shangri-La on 24 Oct 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Mia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to mtr station. Escalator and other areas in lobby was under construction
Stayed 6 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 19 Oct 2023
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We truly hope that you will indulge us on this occasion and provide us with the opportunity to welcome you back to JEN Hong Kong by Shangri-La again soon. – JEN

10/10 Excellent

Julius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 19 Oct 2023
Thank you so much for your perfect rating! It would be our pleasure hosting you again! – JEN

8/10 Good

Chiwei

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great staff. Billy was extremely helpful and friendly. The clogged drain in shower and strong scent from previous guest are the downside of the hotel room.
Stayed 2 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 18 Oct 2023
Thank you for your valuable comment and feedback which are most useful for our continuous improvement as we strive to create most pleasant stays to all our guests. We appreciate your kind compliments on the service of our Front Desk colleagues, especially for Billy. He is more than pleased to know that his caring service was a highlight of your visit. It is great to know that you had an overall most enjoyable stay and we hope to welcome you back again soon. – JEN

10/10 Excellent

Angel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was the fourth time we’ve stayed with Jen. Never disappoint. Friendly and helpful staff. Cleaning crew is among the best. The property is sparkling clean. Very comfortable stay as always. We will stay with Hotel Jen anytime we’re visiting Hong Kong.
Stayed 7 nights in Oct 2023
Response from JEN Hong Kong by Shangri-La on 18 Oct 2023
Thank you for staying at JEN Hong Kong and sharing your delightful experience with us. Your wonderful comments warm our heart and give us great motivation in providing you the best service. We look forward to the pleasure of welcoming you back in the near future! – JEN