This was a tough renter from the start. Lots of unneccesary complaints and no appreciation. Unfortunately, this was a first for us as we have a great track record of keeping all our guests happy and we welcome their return. These folks, really just one person of the party, were displeased with everything. The smart TV wasnt working in their opinion, but it was. They just were not useto having that at home. They called to complain about the wifi 5 minutes after arriving which led to an entire evening of addressing it immediately with them, and happily. However, the problem was never the wif, it was teaching them how to properly set it up on their iphones and ipads. We even ran data tests for them to confim it was working, and I also made a trip there to test it myself inside the property to show good faith to which the result was, it was working. Again, there was still no satisfaction. While I was there, they told me the screen door was giving them a tug so we had maintence come out within hours and fix that. They did most of their complaints offline and to me directly via text but it would be unfair to not mention that they too disliked the bed. The brand new 2022 bed that was just put in. We strive to make everyone happy and welcome at all of our properties. Sometimes, you just have to take the tough with the good. We welcome our guests back, this one however, I refunded and hope to not see return. Hope others can find a different experience with this party.

Thanks Louis, noted and actually planning it. Come back and visit soon!

Great feedback, we can do that. Take care!