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Reviews of SpringHill Suites by Marriott Enid

2.5 out of 5
SpringHill Suites by Marriott Enid
5815 KL Drive, Enid, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 153 out of 273 reviews" "
Rating 8 - Good. 67 out of 273 reviews" "
Rating 6 - Okay. 26 out of 273 reviews" "
Rating 4 - Poor. 18 out of 273 reviews" "
Rating 2 - Terrible. 9 out of 273 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Niki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay here was pleasant. Clean rooms, friendly staff and comfortable beds. But if you’re on the first floor beware to keep your curtains closed as cars can park right at your window. The black out curtains work well and too well to keep them closed as it is very dark in the rooms. Free breakfast in the am wasn’t too bad at all.
Stayed 2 nights in Mar 2024

8/10 Good

Therese

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk gave us a room just above the bar so it was loud and front light not working. I asked for a bottle of water and there was no stock
Stayed 1 night in Mar 2024

4/10 Poor

Joshua

Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome experience and stay.
Awesome experience and stay.
Stayed 3 nights in Dec 2023

6/10 Okay

Andrea

Stayed 1 night in Dec 2023

6/10 Okay

Terry

Disliked: Staff & service, amenities, property conditions & facilities
The room we stayed in needs updating…water stain in wall, unfinished trim work in the room. It would be appreciated to have higher quality tissue and bath tissue for guests. The parking lot is terrible for negotiating vehicles…the event center has parties in 2 of the nights we stayed and left crowded and tight parking spaces for hotel guests. Breakfast was advertised to be available until 9:30 and on one of the mornings we went down breakfast had been pulled just before 9. The desk staff and housekeeping personnel were friendly…it just seemed they were short handed and/or unprepared for the amount of guests they were taking care of.
Stayed 3 nights in Dec 2023

10/10 Excellent

Lisa

Stayed 3 nights in Nov 2023

4/10 Poor

william

Travelled with family
Disliked: Staff & service, amenities
We purchased 2 nights in the double queen “suite.” The pictures were confusing, but we have stayed with this company before and had hopes that it would be an actual suite. It was not. It was an oddly shaped room than was just a touch longer than standard. The bathroom doors are sliding and heavy and sooooo loud. The breakfast was also terrible. We made plans based on the confirmed and posted start time to breakfast. This was 40 minutes late to be set out. And it was also terrible. I’ve been at $50/night motels with more respect for their guests. They just had eggs, oatmeal, orange juice and apple juice. No milk, yogurt, ice, pastries, drinks. I was pretty surprised at how bad it was. 2 nights for $360 in a fake suite feels like a scam. I would pay no more than $82 to stay there again. Terribly disappointing for our holiday travels.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tresea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Areli Nunez on 23 Nov 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 Good

Sharon

Stayed 1 night in Oct 2023
Response from Areli nunez on 23 Nov 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

10/10 Excellent

Jerald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Areli Nunez on 23 Nov 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

8/10 Good

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty tidy and nice. Only weird things I noticed that our room’s shower door didn’t close all the way. The shower faucet was moveable and the toilet didn’t flush.
Stayed 2 nights in Sep 2023
Response from Areli Nunez on 23 Nov 2023
The staff here at the Springhill Suites greatly apologize for the bad time you experienced at our location . I assure you that we will be having a meeting with all staff members addressing the issues stated earlier in your review, and we will work diligently to improve the future experience of our guest. Once again i deeply apologize for your experience , and thank you for choosing Springhill Suites !

6/10 Okay

Kenneth D

Travelled with partner
There was barely any hot water in the shower. Otherwise, the place was nice.
Stayed 1 night in Sep 2023

10/10 Excellent

daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edge of Town but great hotel
A little out of the way, but a nice, new hotel. Very clean. Staff was super friendly. Good breakfast. Bed was comfortable. Room is spacious. Will stay again when back in Enid.
Stayed 1 night in Sep 2023

8/10 Good

Jeffrey, Frankewing

Travelled with family
Liked: Cleanliness, staff & service, amenities
Not a lot the hotel can do about it but they have a large number of oil field workers that come into the hotel with with lots of red dirt mud on their boots. other than that, the hotel was in good repair, comfortable and our room was clean, nicely furnished and had everything we needed.
Stayed 1 night in Sep 2023

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HOTELS.COM AND SPRINGHILL SUITES RIPOFF
Hotels.com charged me for 2 rooms for 1 night. The hotel said they only got 1 room reservation and charged my card for another room. Hotels.com blames springhill suits in enid ok. Springhill suits blames hotels.com. Neithet one is taking responsibility for double charging me and Neither one is regunding my money
Stayed 1 night in Aug 2023

2/10 Terrible

kimberly d

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not enough handicap parking, my daughter has a broken ankle. Had to wait a moment for the lady at desk to finish texting to help me let alone ZERO greetings. Stayed in room 232. Bathroom where toilet is, i have no Idea what that concept is for. And at the other end was a shower tub and normal size sink. Walls had smears or dirt and grime all over especially in bathrooms. Some sort of remodeling looks to have been done horribly. Breakfast was appreciated, what would have been AMAZING is coffee in the 4 coffee containers during breakfast. The front desk lady knee several of us were looking for coffee and did nothing to assist. The absolute worst was the god forsaken "bar" in lobby that is so loud and rowdy with people. When you have been on the road all day and obviously are from out of town the last thing my family needs to see ir hear is a damn loud bar with yelling and horribly loud music HOTEL DEFINITELY NEEDS TO THINK ABOUT THINGS.
Stayed 1 night in Aug 2023

10/10 Excellent

LYNN V

Liked: Cleanliness, staff & service, property conditions & facilities
Wr enjoyed our stay very much
Stayed 4 nights in Jul 2023

8/10 Good

Brook

Stayed 2 nights in Jul 2023

8/10 Good

Heath

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Brook

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Theresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The property and rooms look nice at first glance, but it’s deceiving. The hotel and our room had a musty smell. There were dead roaches on the floor near the pool. We also found mouse feces under the mattress in the trundle bed. Our sheets also had stains. We covered it up with extra sheets but felt a bit uncomfortable. All in all the location wasn’t bad and the room was nice looking, but dirty.
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Kaylie (not sure I am spelling her name correctly) was always helpful, smiling, and professional.
Stayed 2 nights in Jun 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Bodee

Stayed 1 night in Apr 2023

10/10 Excellent

Shannon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and Sweet
Very friendly staff, very clean room.
Stayed 1 night in Apr 2023

10/10 Excellent

Penny Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super comfy
Very clean room and super comfy bed. We felt right at home. The layout of the room was nice as my daughter could do her homework on the desk or couch. The lighting in the room was perfect, so many options. A lamp and another by the desk as well as reader lamps by the bed. We enjoyed our stay very much!
Stayed 2 nights in Mar 2023
Response from GM on 5 Apr 2023
Thank you for sharing your experience with us, I will be sharing this with the hotel staff as an example of the great work they are doing. Thank you for staying with us!

8/10 Good

mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Jan 2023

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
Original suite's ac and refrigerator didn't work, when trying to find a different room was offered a normal room that was significantly smaller. Had to settle in a smaller only to find rat poop and traps in the pull out bed. The advertising on Hotels.com said there was a pool but it was out of order and staff did not notify when i picked up my room keys. (Had photos but upload function wasn't working)
Stayed 1 night in Dec 2022

10/10 Excellent

Debra

Stayed 1 night in Nov 2022

2/10 Terrible

Jeremy

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool broken They won’t tell you tell your checked in Even over phone they say pool is open but it’s not it’s empty
Stayed 1 night in Nov 2022
Response from Areli nunez on 30 Nov 2022
Hi Jeremy, I want to reach out and apologize for the inconvenience this may have caused during your stay, unfortunately out pool railing needs to be replaced since it’s completely impossible to use without causing any harm to anyone I had to close the pool in order to get the entire pool railing replaced, I do apologize for not informing you of the pool at time of check in, I see how this may have caused some inconveniences for you and I truly do apologize for that, I hope you can give us one more chance in the future once our pool is back up and running.

10/10 Excellent

Joan

Stayed 2 nights in Sep 2022

6/10 Okay

Dana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Mice dropping/ant hotel
The bed was good. It had a trundle bed, when we pulled it out we noticed mice droppings and food on it. We went down for breakfast the next day there were ants crawling on what little food they had available.
Stayed 1 night in Aug 2022

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay at
Stayed 1 night in Jul 2022

8/10 Good

Theodore

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Enjoyed our Stay, but....
2nd time to stay and we enjoyed ourselves. Staff was great. Inside was clean and quiet. However, we did have insects show up in the bathroom. Outside I did see they had poison in the front and back of the building but nothing on the sides. The outside of building needs some repairs especially on the outside sitting areas. Also need butt cans for smokers. Had to throw mine on the ground. But overall it was a good stay.
Stayed 1 night in May 2022

8/10 Good

Christopher

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
Eh
Room could have been a little cleaner, the young lady working the bar was extremely rude, spent most of the evening flirting with a couple of guys at the end of the bar, other guests and myself had to wait a good while to get drinks or refills. Usually I stay here for the bar and service but not anymore. Will be looking for a new place to stay when I come to town. Beds are ok, not super comfortable but overall rooms are nice, service isn't.
Stayed 1 night in May 2022

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay in Enid
Really nice hotel, very clean and spacious room. Great food and amenities.
Stayed 1 night in Apr 2022

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

2/10 Terrible

Tim

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are designed very poorly. Paper thin walls and staff was not existent. Dirty walls and elevators.
Stayed 2 nights in Mar 2022

10/10 Excellent

Janice

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Lots of room
Stayed 1 night in Mar 2022

10/10 Excellent

Niki

Stayed 1 night in Feb 2022

4/10 Poor

Judith

Business traveller
Disliked: Property conditions & facilities, room comfort
Toilet, heater were broken and TV hard to oper
Stayed 1 night in Jan 2022

4/10 Poor

Jennifer

Business traveller
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
I did not have a working toilet during my stay. I checked in late at night and only had a few hours before having to leave for a long drive. The toilet ran extremely loudly all night and had a broken flush. Not what i would expect from a Marriott facility. Never had a problem there before.
Stayed 1 night in Jan 2022

8/10 Good

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2021

8/10 Good

jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
weekday in enid
good fun. enjoyed the pool.
Stayed 1 night in Oct 2021

8/10 Good

Rachael

Liked: Staff & service, amenities
Disliked: Cleanliness
I stayed for two nights. The first night my room was on the bottom floor by the side exit. There was a storm that night and the hotel is on the west edge of town by a field. There were a lot of bugs, black beetles (alive and dead) in my room the next morning. I killed three of them and a cricket before I found all the dead ones around the baseboards of the entire room and around the bed. The front desk changed my room but never did apologize or offer anything other than the room change. The next morning I found a spider in my bed. Very disappointing stay.
Stayed 2 nights in Oct 2021

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. The room fit our needs great. I do wish there would have been a hot tub in the pool area.
Stayed 1 night in Sep 2021
Response from SHS staff on 3 Oct 2021
Dear Laura, Thank you for choosing Enid Marriott as your destination. I am very sorry we do not have a hot tub on property. We hope to see you again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. I'm not a fan of hotel beds in general but the bed here was one of the most comfortable hotel beds I've slept in. The only negative was the layout in the room. They had the TV in a very inconvenient place. You couldn't really watch TV from the bed very easily and the couch was uncomfortable so you don't want to sit on the couch to watch TV.
Stayed 1 night in Aug 2021
Response from ShS staff on 3 Oct 2021
Thank you for your review. We appreciate all feedback. We understand completely regarding the tv layout and are looking at options for the future to reposition them.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean is the dream
Clean and fresh smelling.
Stayed 1 night in Aug 2021
Response from SHS team on 3 Oct 2021
Dear Jonathan, Thank you for your review!