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Reviews of Sleep Inn Decatur I-72

2.5 out of 5
Sleep Inn Decatur I-72
3920 E Hospitality Lane, Decatur, IL

Reviews

7.4

Good

Rating 10 - Excellent. 102 out of 359 reviews" "
Rating 8 - Good. 124 out of 359 reviews" "
Rating 6 - Okay. 65 out of 359 reviews" "
Rating 4 - Poor. 35 out of 359 reviews" "
Rating 2 - Terrible. 33 out of 359 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Jesus

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel was on construction/ roof ploblen humid and smell room
Stayed 1 night in May 2024

6/10 Okay

Maria

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities
It's a decent place but our window wouldn't close/clock it was broken. Breakfast was good. For a day it's decent
Stayed 1 night in May 2024

10/10 Excellent

Jagruti

Stayed 3 nights in May 2024

10/10 Excellent

cherish

Liked: Cleanliness, staff & service, property conditions & facilities
I would love to stay here again
Stayed 1 night in May 2024

10/10 Excellent

Cheryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Courteous check-in and staff. Clean room, great breakfast.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Erin

Travelled with family
Our reservation was cancelled without notification.
Stayed 1 night in May 2024

10/10 Excellent

JUAN CARLOS

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Apr 2024

4/10 Poor

Ellen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Marquise

Stayed 1 night in Mar 2024

8/10 Good

Brian, MOBERLY

Business traveller
Overall a nice hotel. Friendly staff
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexander, Rockford

Stayed 1 night in Apr 2024

10/10 Excellent

Alexander, Rockford

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great room was nice
Stayed 1 night in Apr 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Vicki

Travelled with family
Liked: Staff & service
Sharon is awsome at the front desk, housekeeping has real pleasant girls, wish breakfast didnt get broke down so quickly .
Stayed 2 nights in Mar 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Hot tub wasn’t working, pool was closed, woke up by housekeeping yelling down the hallway to talk to each other, pillows were flat.
Stayed 5 nights in Feb 2024

10/10 Excellent

jakeria

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 1 night in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy the staff the most. They make it priority to recognize and appreciate the repeat guests. They also protect the guests information to ensure confidentiality. Overall they work hand in hand on one accord to establish a better work environment that guest can see.
Stayed 1 night in Dec 2023

4/10 Poor

Jorge

Business traveller
As I was checking out, I learned that I had been given the wrong room. Which would explain the broken door handle that I was assured would get fixed (it didn't). Also, while the room appeared to have been cleaned, there was a wad of hair clinging to the side of the shower (clearly missed). The AC/heater needs some maintenance and the windows need insulation. Bed was nice, shower was hot, and morning staff was friendly.
Stayed 1 night in Jan 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

6/10 Okay

TABITHA

Disliked: Staff & service
Stayed 2 nights in Jan 2024

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
I am always satisfied
Stayed 1 night in Nov 2023

2/10 Terrible

Craig

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2023

6/10 Okay

Thomas

Business traveller, Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
This property is ok at best.
Stayed 1 night in Nov 2023

6/10 Okay

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Pillows suck. How can you get a good nights rest with a pillow that’s about a third of a size of a normal one?
Stayed 2 nights in Nov 2023

10/10 Excellent

Jayda

Stayed 1 night in Nov 2023

10/10 Excellent

Tara

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All was well.
Stayed 1 night in Nov 2023

8/10 Good

jarvis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Jeff

Stayed 1 night in Oct 2023

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was in disrepair (bath fan didn't work, broken toilet paper roll holder, broken desk chair); yogurt at breakfast was over a month past expired; staff was brusque. Not a good value for the money.
Stayed 2 nights in Oct 2023

10/10 Excellent

Shirley

Business traveller, Travelled with partner
Liked: Staff & service
Nothing unique.
Stayed 1 night in Sep 2023

2/10 Terrible

Darren James William

Stayed 2 nights in Sep 2023

2/10 Terrible

Silvio

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They stole my perfume from the room and talked to the front desk and said they couldn’t do nothing about it
Stayed 5 nights in Aug 2023

2/10 Terrible

Mone

Disliked: Cleanliness, staff & service, property conditions & facilities
I wouldn’t let a dog stay here, has bugs!
Stayed 1 night in Jul 2023

4/10 Poor

Yvonne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
I would not choose to stay in this hotel again. There were no towels in our bathroom, cigarette smoke was wafting in the hallway, the carpets were dirty and our coffee maker had no coffee pot. It was a rough place.
Stayed 1 night in Jul 2023

8/10 Good

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Smoky Smell
The room smelled like smoke especially when the A/C came on.
Stayed 2 nights in Jun 2023

10/10 Excellent

Mary A

Stayed 1 night in Jun 2023

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The room was dirty like it had not been used in a while. The bathroom light did not work. Reported it to the front desk but nothing was done. When I went down for breakfast in the morning, the person behind the front desk said that she left a note for the night person to ask us if we wanted to change our room because it cannot be fixed. I should have been notified sooner. We had to take a shower with a flashlight. Also, the hotel wanted a $100 deposit along with the rates for the night which I found to be out of control.
Stayed 1 night in Jun 2023

4/10 Poor

Laurien

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Amber

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased
Everything was great! Will be back again. We was very pleased
Stayed 1 night in May 2023

8/10 Good

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and convenient parking
Stayed 1 night in May 2023

6/10 Okay

Julie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Avoid Not Worth The Money!
The condition of the room was poor. Stained bedding, lights that did not work and were not plugged in. Loose fixtures in the bathroom. Front door was shaky and did not seem secure. Breakfast was fair at best and the orange juice was spoiled. Front desk was notified that the orange juice was bad and they never removed or replaced it, other guests tried it and threw it out. Upon check out no one was at the front desk. I would not recommend this hotel.
Stayed 1 night in May 2023

8/10 Good

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in staff was awsome, friendly and accommodating nice clean room, good continental breakfast
Stayed 1 night in Apr 2023

8/10 Good

Kiara

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

2/10 Terrible

Luann

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed there before and it was ok, but this time the hot tub was black at the bottom. The pool didn't look all that good either. Something was wrong and the next day it was shut down. The staff said the person that worked the day before put a chemical in the water and she didn't know what she was doing. We should of gotten a refund of some sort. The hotel is going down the drain. I will never stay again.
Stayed 1 night in Feb 2023

6/10 Okay

Summer

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The staff was exceptionally friendly, approachable, and appeared to genuinely care about the guests. Alli at the front desk was especially kind, professional, and welcoming. The room was clean, but was missing the smoke detector and the wires were showing in the ceiling. The hot tub worked the first day, but was out of order the second day, and was un-clear. There was a film over the top of the water. The pool was mostly clean, clear, and comfortably warm.
Stayed 1 night in Jan 2023

2/10 Terrible

Mallory

Travelled with family and small children
Disliked: Cleanliness, amenities
When we checked in we were given keys to a room. Got in there, there were no sheets, pillows, comforters on the beds. It was all piled in the bathroom. Went down to ask for another room, had to wait cause the front desk girl was talking on her cell phone. Finally got keys to another room. Got up there, keys wouldn't work. Had to go back down and get a key that would work. Got in the room. Had bedding!! But looks like blood and booger smears all over in random places on the wall.
Stayed 1 night in Jan 2023

8/10 Good

Deven

Stayed 1 night in Jan 2023