Interior

Reviews of Hotel San Agustin El Dorado

4 out of 5
Hotel San Agustin El Dorado
Avenida El Sol 395, Cusco, Cusco

Reviews

8.0

Very good

Rating 10 - Excellent. 93 out of 282 reviews" "
Rating 8 - Good. 122 out of 282 reviews" "
Rating 6 - Okay. 43 out of 282 reviews" "
Rating 4 - Poor. 14 out of 282 reviews" "
Rating 2 - Terrible. 10 out of 282 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Sarah

Travelled with family, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
I was traveling with a group, and two of us made reservations at the San Agustin El Dorado through Expedia. During our check in on 3/14, the woman at the front dest was dismissive and rude, particularly to a friend checking-in alongside of me. She was unable to locate my friend's reservation despite our providing confirmation emails/codes from Expedia. She eventually provided a room key, and we thought it was resolved. The next evening however, we returned from a day hike to find my friend's room door completely open with her belongings exposed to the hallway. These concerns were immediately dismissed by the same front desk woman, who continued to harass my friend about being unable to locate the reservation, demanding additional payment for the room. My friend had to spend the last two days of our trip trying to work things out between the woman and Expedia. Eventually a different front desk clerk was present and was able to resolve the issue and find record of my friends reservation, which should have been the end of it. However upon check out, the front desk woman was back on shift and demanded my friend to pay the full room rate before she could leave (despite email receipt confirming that she had already paid). Not knowing what else to do and needing to get to the airport, my friend paid again for the room, and the woman had the audacity to sign for the charge herself. Appalling service from that woman overall. I wish I had her name but she was not wearing a name tag.
Stayed 2 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Rooms are very outdated. I've stayed her twice and on both occasions, I specifically requested a double bed room because I have chronic pain and have found that a double bed allows me to get into a more comfortable position. However, on both occasions I got a twin room.
Stayed 4 nights in Sep 2023

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay! Excellent location and excellent staff!
Stayed 3 nights in Sep 2023
Response from Hotel San Agustin El Dorado. on 29 Sept 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin El Dorado.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin El Dorado.

8/10 Good

Balaji

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was fine but even though there were no guests the staff refused a late check-in.
Stayed 1 night in Jul 2023
Response from Hotel San Agustin El Dorado. on 12 July 2023
Apreciado huésped,Le agradecemos habernos dejado saber su experiencia en nuestro hotel San Agustin El Dorado.Recalcar, que una de nuestras fortalezas a nivel de cadena es la ubicación de cada uno de nuestros establecimientos.Asimismo, la calidez y el pronto accionar de nuestros colaboradores viene mereciendo comentarios positivos, nuestro objetivo es y será siempre conseguir la satisfacción de todos nuestros huéspedes, y es por ésta que nos seguiremos esforzando en caminar hacia el camino de la excelencia. Esperamos haya disfrutado de su estancia con nosotros, esperamos recibirlo en una nueva oportunidad para servirle mejor.Cordialmente,Hotel San Agustin El Dorado.

10/10 Excellent

Raquel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative was stating in rooms on the street. We were kept up to due cars driving over a grate in the street
Stayed 1 night in Apr 2023

10/10 Excellent

Juventino, Los Angeles

Liked: Staff & service, amenities, property conditions & facilities
At Political Crisis In Peru This Hotel Do The Best To Protect All Also The American Consulate Is Less Than 4 Minute Walk Safe Area
Stayed 1 night in Dec 2022

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Juan Felipe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was a great, comfortable place to stay. It was clean and beautiful with a very nice complementary breakfast that extended a wide range of hours. The room service was also delicious and convenient.
Stayed 3 nights in Sep 2022

10/10 Excellent

Stefano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, helpful staff at front desk, consistently great breakfast, dinner was excellent and wait staff were friendly and deliver great service. Overall great experience.
Stayed 4 nights in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas
Stayed 1 night in Sep 2022

8/10 Good

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the plaza de armas, that was so convenient when you’re coming back from tour and want to stay close enough to the main restaurants of the town
Stayed 1 night in Sep 2022

4/10 Poor

Ruben

Travelled with partner
Disliked: Property conditions & facilities
We stayed one night and we did not like our room. The bed was very uncomfortable and the heater didn't work. Night lamp was broken. I would not book again at this hotel.
Stayed 1 night in Sep 2022

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2022

10/10 Excellent

HICHAM, long island city

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An amazing hotel in the center of the historical quarter. Super friendly staff and very helpful. Nice breakfast and plenty of coca leaves for tea. Close to everything and very charming old building.
Stayed 2 nights in May 2022

10/10 Excellent

Wojciech

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Tania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the beginning you can feel very comfortable with the friendly staff at the front desk . Also, the breakfast is amazing from 4 AM to 10:00AM. ( it offers from juices and yogurt until eggs, and other hot options) Rooms are very clean and you can request every day cleaning . But one of my best reason to give an excellent review is the location . This hotel is located 3 blocks away from Downtown Cusco where is the Plaza and many restaurants and artesanal stores and other places you can visit . I highly recommended this 4 stars hotel .
Stayed 4 nights in May 2022

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. The hotel is quiet and the staff was very friendly. The location is close to Historic Center of Cusco and was about a 10 minute walk to the main plaza. I would definitely stay here again if I find myself in Cusco.
Stayed 3 nights in May 2022

4/10 Poor

Matthew, West Hollywood

Stayed 2 nights in Sep 2021

4/10 Poor

Edwin

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location was great, they need organization to have all the room with the features in each room.
Stayed 3 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the staff were VERY helpful regarding all of my needs.
Stayed 1 night in Jul 2021

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel close to everything. Very clean and the staff are very accommodating.
Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

4/10 Poor

David

Travelled with family
Liked: Cleanliness
Disliked: Room comfort
Rooms are loud that face the road
The location is great, the beds are not high quality and the one we had was hard, as well the pillows were not helpful either. When we arrived, the elevator wasn’t working so it was difficult to get the luggage to the third floor. When we entered the room, the safe and the television were not working. They came and fixed the safe, by putting in a reset code that allowed them to open the safe easily which did not assure us if the safety of using the safe. The individual did not know how to fix the television. Without AC we had to leave the windows open, which is fine unless you are in the front of the hotel which faces the road. It was very noisy and sleep was not easy to do. We ended up only staying one night of the two nights we paid for because our tours started around 4am and we needed to sleep. Between the noise and the low quality of the beds, sleep was difficult at best. The building was interesting and the location was great. Hope this is helpful information.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
On the street, which is both an advantage & disadv
Pros: Nice hotel, 4 star though looks more like 3-3.5 star. Convenient location for walking in the town but it is also a disadvantage as mentioned in cons. Helpful staff Good breakfast, starts early in the morning Cons: Biggest disadvantage of the hotel it that it is on the main road. At night it is difficult to sleep with ambulances and police vans passing on the road with the sirens
Stayed 2 nights in Dec 2019

10/10 Excellent

Sara, Alabama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, staff is very friendly and accommodating to the guest!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet was not fast enough
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good, Amasing view from lunch area ...,,,,,,,,,,,;;;;;;;;;
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious rooms, big beds, 2 free waters and good service. Really nice for the night before and night after the inca trail!
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very close to plaza de Armas. Very good breakfast. Friendly staff.
Stayed 5 nights in Sep 2019

10/10 Excellent

Nancy Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Sung-Hyun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something to upgrade
We heard some noise overhead; talking, flushing, etc.
Stayed 2 nights in Aug 2019

10/10 Excellent

Aly, Alexandria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was close by to good restaurants and the tour company we used for Machu Picchu.
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is great, kind, helpful and professional.. The hotel is loud, hard to sleep with so much noise.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the location. Breakfast was adequate but not extraordinary. Checking in was not that easy because of language barrier. The manager was not visible within the property.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean rooms. Check-out time is too early.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Excellent service. Rooms clean and neat. Hotel very close to the Plaza.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Service was good with most employees speaking good English; bed wasn't very comfortable and was noisy. Good breakfast though.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Iris wai ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and good service. Staff were nice and helpful.
Stayed 2 nights in Jun 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service, amenities
This place hotel was okay, a bit nosey because the hotel is built like a courtyard circle layout so our hotel window was faceing the courtyard and allthough we were on the 3rd floor you could hear people checking out and in and tour guides talking to there clients and stuff. Great view but not worth the noise. Kinda clean and our sheets had short black hairs. Did love that they had 2 computers to use for free.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, nice breakfast. Helpful staff. Check out is extremely early -8.30am We got an extension to 10, but that was still difficult for us to manage.
Stayed 2 nights in May 2019

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in Cusco
Really lovely hotel situated just a few mins walk from the main square in Cusco. The rooms were comfortable, nice big beds, and I loved that there is a conscious effort made by the hotel to be more eco friendly. This can be seen by the filtered water they provide, through to removing unnecessary plastics in the bathrooms. Really great to see a hotel acting responsibly to save our planet. Staff were friendly, check in was nice and easy and the hotel have a great laundry service that is reasonably priced (and same day) and an added bonus of a hot water bottle to warm the bed in the evening! A must stay in Cusco.
Stayed 2 nights in May 2019