Terrace/patio

Reviews of Holiday Inn Chicago O'Hare - Rosemont

3 out of 5
Holiday Inn Chicago O'Hare - Rosemont
6600 Mannheim Road, building 2, Rosemont, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 630 out of 976 reviews" "
Rating 8 - Good. 149 out of 976 reviews" "
Rating 6 - Okay. 77 out of 976 reviews" "
Rating 4 - Poor. 47 out of 976 reviews" "
Rating 2 - Terrible. 73 out of 976 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Jason, Kokomo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air conditioner was not working and called front desk and maintenance had a new one and changed it right away! There was a wedding on the top floor and music was playing till midnight so very loud. No other available rooms available. No water pressure. Laundry is only available to SpringHill suites but not for holiday inn even though it is the same building. Transport to the hotel was excellent and driver was very professional
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Jason, thank you for taking the time to share your feedback. It is great to hear that our team members were able to address the air conditioning issue efficiently and that you had a positive experience with our transportation service and driver. However, we understand that the noise and other concerns you experienced impacted your stay. Your comments are valuable to us, and they will be reviewed to help improve future guest experiences.

10/10 Excellent

Domonique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel. The staff was very pleasant and the complimentary breakfast was a bonus!! Which is included when you book on the Stay Bridge side not the Holiday Inn side. This has become the go to hotel when visiting on this side of town!
Stayed 2 nights in May 2024
Response from Customer Service on 28 May 2024
Domonique, the team at Holiday Inn Chicago O’Hare – Rosemont is thrilled to have you as a returning guest. It's wonderful to hear you enjoyed our clean accommodations and pleasant team members. We're glad the complimentary breakfast added to your stay. We’re looking forward to your next visit!

8/10 Good

Roquiya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff greetrd and checked me in at 12AM.
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Roquiya, thank you for your kind words about your experience at Holiday Inn Chicago O’Hare – Rosemont. The team is always ready to assist, even at late hours. We hope to welcome you back soon!

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Addressed slight problem with shower within minutes of notification. Appreciated the blackout shades.
Stayed 1 night in May 2024
Response from Customer Service on 28 May 2024
Sherry, the team at Holiday Inn Chicago O’Hare – Rosemont is delighted to hear you enjoyed your stay. It's great that our colleagues were able to swiftly assist you and that you found the blackout shades helpful. We're looking forward to welcoming you back!

8/10 Good

Erin

Business traveller
Liked: Amenities
Nice clean rooms with comfortable bed
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thanks for the 4/5 rating, Erin!We're thrilled you enjoyed your time at Holiday Inn Chicago O’Hare – Rosemont so much! We look forward to sharing an even better experience with you soon. Have a lovely day!

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy transport to airport
Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Erin, thank you for your kind words about Holiday Inn Chicago O’Hare – Rosemont. We are delighted you found the transportation to the airport convenient. We hope to welcome you back soon!

2/10 Terrible

Linda

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Check in took FOREVER. Only one person for a whole line of people off the bus.
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Linda, thank you for sharing your experience. The team aims to provide efficient check-in for all guests, and your feedback will be considered for future improvements. Safe travels.

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 24 May 2024
Ahmet, thank you for your fantastic rating. The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled you had a great experience. We're looking forward to welcoming you back soon!

10/10 Excellent

Monse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Monse,Thank you for sharing your positive experience at Holiday Inn Chicago O’Hare – Rosemont. We are delighted to hear you had a great stay. We're looking forward to welcoming you back soon!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 23 May 2024
Katherine, thank you for your excellent rating! The team at Holiday Inn Chicago O’Hare – Rosemont is delighted you had a great experience. We look forward to your next visit!

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and modern look and feel. Restaurant was very good and reasonably priced for a hotel.
Stayed 1 night in May 2024
Response from Kenneth Bautista on 21 May 2024
Thank you for your feedback! We are delighted to hear that you enjoyed the clean and modern look and feel of the restaurant, as well as the high-quality food at an affordable price. Your positive comments are greatly appreciated, and we hope to have the opportunity to welcome you back soon!

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Erika, thank you for your wonderful rating of the Holiday Inn Chicago O’Hare – Rosemont! Our team members are delighted to know you had a great stay. We’re looking forward to welcoming you back soon!

10/10 Excellent

jonathan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenna was excellent, she leads the way in how customer service should be. I will give the hotel 10/10 because of her. It has nice new rooms, only surprising thing is the restaurant and bar close at 9pm which for a full service hotel at a major international airport is very surprising.
Stayed 1 night in May 2024
Response from Customer Service on 22 May 2024
Jonathan, thank you for your kind words. Jenna and the entire team at Holiday Inn Chicago O’Hare – Rosemont are thrilled to hear about your excellent experience. It's great to know you enjoyed the new rooms. We appreciate your feedback about the restaurant and bar hours and will take it into account. We look forward to your next stay!

10/10 Excellent

RON

Business traveller
Liked: Amenities
Great
Stayed 1 night in May 2024
Response from Customer Service on 20 May 2024
Ron, thank you for your feedback! The team at Holiday Inn Chicago O’Hare – Rosemont is glad to hear you had a great experience. We're looking forward to welcoming you back!

8/10 Good

Derrick

Liked: Cleanliness, amenities
Nice
Stayed 2 nights in May 2024
Response from Customer Service on 20 May 2024
Derrick, thank you for your feedback. The team at Holiday Inn Chicago O’Hare – Rosemont is pleased to hear you had a nice experience. We look forward to welcoming you back soon!

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean and super nice staff
Stayed 1 night in May 2024
Response from Customer Service on 17 May 2024
Daniel, thank you for your fantastic feedback! The team at Holiday Inn Chicago O’Hare – Rosemont takes pride in maintaining cleanliness and offering exceptional service. We're looking forward to welcoming you back again soon!

10/10 Excellent

SELINAH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cbeck in process was super first
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Selinah,Thank you for sharing your experience at the Holiday Inn Chicago O’Hare – Rosemont! We're delighted to hear that the check-in process exceeded your expectations. Our team looks forward to welcoming you back soon!

6/10 Okay

Mayela

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Customer Service on 17 May 2024
Mayela, thank you for providing a rating. We hope your stay met your expectations. If there's anything specific you’d like to share about your experience, we welcome any additional feedback.

8/10 Good

Ralph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and the facility was super clean. They've done a nice job bringing this hotel up in quality, and with a modern look. An enjoyable experience.
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Ralph, the team at Holiday Inn Chicago O’Hare – Rosemont is delighted to hear about your enjoyable experience. It is wonderful to know that you appreciated the modern look and cleanliness. The team takes pride in delivering friendly service and maintaining high standards. We look forward to welcoming you back soon!

10/10 Excellent

Ahmet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Ahmet, thank you for the excellent rating! The team at Holiday Inn Chicago O’Hare – Rosemont is thrilled to see that you had a wonderful stay. We look forward to welcoming you back soon!

10/10 Excellent

LaKera

Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thanks for the perfect rating, LaKera!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Holiday Inn Chicago O’Hare – Rosemont.Have a wonderful day!

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 16 May 2024
Caitlin, thank you for staying with Holiday Inn Chicago O’Hare – Rosemont! It is wonderful to see that you had such a positive experience. We're looking forward to welcoming you back on your next visit!

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was accommodating
Stayed 2 nights in May 2024
Response from Customer Service on 14 May 2024
Nicole, it's fantastic to hear that you had a wonderful experience at the Holiday Inn Chicago O’Hare – Rosemont. Our entire team is delighted to hear that you appreciated our tidy environment and helpful colleagues. Your satisfaction is always our top priority. We hope to see you again soon for another enjoyable stay.

4/10 Poor

nicole, Port Richey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 14 May 2024
Nicole, it seems your experience didn't quite match your expectations. We're truly sorry to hear that. We aim to provide an enjoyable stay for all our guests, and your feedback is essential in helping us accomplish this. We hope to have another chance to welcome you back for a better experience.

10/10 Excellent

Ronghua, Houghton

Travelled with family
Very clean and convenient.
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Ronghua, thank you for sharing your experience at Holiday Inn Chicago O’Hare – Rosemont. It's wonderful to know you found our hotel well-maintained and favorably located. We aim to provide a seamless experience for our guests, and we're glad we succeeded in your case. We look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 13 May 2024
Jennifer, thank you so much for your excellent rating. It's fantastic to hear that the Holiday Inn Chicago O’Hare – Rosemont met your expectations. We sincerely appreciate your feedback and can't wait to welcome you back for another visit!

10/10 Excellent

Daniela, De Forest

Liked: Cleanliness, staff & service, property conditions & facilities
m
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Daniela, thank you for choosing the Holiday Inn Chicago O’Hare – Rosemont for your stay. We trust you had an enjoyable experience. We value your patronage and look forward to welcoming you back.

4/10 Poor

Max

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Customer Service on 12 May 2024
Max, it seems like your recent visit didn't live up to expectations. We value your feedback and we'll work tirelessly to improve. We hope to have the opportunity to change your impression of the hotel in the future.

10/10 Excellent

Kate

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 11 May 2024
Thanks, Kate! It's outstanding your time at Holiday Inn Chicago O’Hare – Rosemont was fantastic. We can't wait until your next visit!

6/10 Okay

juan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
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Stayed 1 night in May 2024
Response from Customer Service on 10 May 2024
We appreciate the feedback, Juan.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

6/10 Okay

Ronald

Travelled with partner
Liked: Staff & service, property conditions & facilities
Card didn’t work, had to make a second trip to front desk. Usually not a big deal but after 22 hrs traveling it becomes an issue. No free parking. Charged 18 dollars to park for 6 hrs. House keeping banging on doors @. 0800 when we arrived @ 2 am.
Stayed 1 night in May 2024
Response from Customer Service on 8 May 2024
Ronald, thank you for taking the time to share your experience. We apologize for any inconvenience experienced due to the card issues and understand how tiring such circumstances can be after a long journey. Additionally, we acknowledge the disturbance you faced early in the morning from our cleaning colleagues. As for the parking fees, they are in line with the area's standards but we comprehend how they can add up. We will take these points into consideration for future improvement. We hope for another opportunity to serve you better in the future.

10/10 Excellent

Maqsud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean
Stayed 1 night in Mar 2024
Response from Customer Service on 9 May 2024
Maqsud, thank you for choosing to stay at the Holiday Inn Chicago O’Hare – Rosemont. We're happy to hear that you found our hotel to be good and tidy. We look forward to having you with us again in the future.

10/10 Excellent

Katherine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay. The staff was very friendly and patient. There were a few major events going on in the area, and the staff didn't get frustrated or impatient even when it was a bit chaotic.
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Katherine, it's fantastic to hear you enjoyed your stay at Holiday Inn Chicago O’Hare – Rosemont. Our team members strive to maintain patience and friendliness, regardless of how busy we may be. We're thrilled they enhanced your experience during the area's major events. We look forward to welcoming you back during your next visit.

10/10 Excellent

Shaneice

Liked: Cleanliness, amenities, property conditions & facilities
The shuttle picking up at the airport never came while we stood outside for an hour
Stayed 1 night in May 2024
Response from Customer Service on 7 May 2024
Shaneice, we appreciate your patience regarding the shuttle service during your recent visit. It is our priority to provide a seamless experience from start to finish. We welcome the opportunity to serve you more efficiently on your future visits.

10/10 Excellent

Siegfried

Stayed 1 night in May 2024
Response from Customer Service on 26 May 2024
Thank you for taking the time to leave this wonderful rating, Siegfried! We hope to see you again soon at Holiday Inn Chicago O’Hare – Rosemont so we can share yet another amazing experience!

10/10 Excellent

Larry

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Larry, thank you for taking the time to rate Holiday Inn Chicago O’Hare – Rosemont. We're pleased that your stay was satisfactory. We look forward to your next visit so we can deliver another top-notch hotel experience.

2/10 Terrible

REBECCA

Stayed 1 night in May 2024
Response from Customer Service on 25 May 2024
We appreciate the feedback, Rebecca.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

VaKecia

Liked: Cleanliness, staff & service, property conditions & facilities
Would have liked the stay to include breakfast but they have a restaurant on property
Stayed 2 nights in May 2024

10/10 Excellent

CHUN-HUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Service on 6 May 2024
Chun-Hung, thank you for your 5-star rating on Expedia. We're thrilled you had a memorable stay at the Holiday Inn Chicago O’Hare – Rosemont. Our team is dedicated to providing unparalleled service and it’s wonderful you had such a positive experience. We're looking forward to your next visit.

10/10 Excellent

Jakwa

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Customer Service on 5 May 2024
Jakwa, it's wonderful to hear that you had a great experience at the Holiday Inn Chicago O’Hare – Rosemont. We strive to provide our guests with outstanding services and we're delighted to see that reflected in your stay. We look forward to the opportunity to welcome you back.

10/10 Excellent

Lupita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No comment
Stayed 2 nights in Apr 2024
Response from Customer Service on 5 May 2024
Lupita, thank you so much for choosing to stay with us at the Holiday Inn Chicago O’Hare – Rosemont. We’re thrilled you had a lovely visit and look forward to welcoming you back again in the future.

8/10 Good

Lupita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was walking distance to the All State Arena. I did not like that I was in a room accross dogs , but to be fair I did not complain about it. I also did not like that the pool was not availble during my stay.
Stayed 1 night in Apr 2024
Response from Customer Service on 5 May 2024
Lupita, thank you for choosing the Holiday Inn Chicago O'Hare – Rosemont and for sharing your experience. It's wonderful to hear that you appreciated our prime location near the All State Arena. Regarding your concerns, we strive to assign rooms that best suit each guest's preference and we regret any discomfort you experienced. Similarly, our pool availability occasionally varies due to routine maintenance, and we understand how important these amenities can be during your stay. We truly value your feedback and hope that you will consider staying with us again in the future.

10/10 Excellent

Madison

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! And pet friendly!
Stayed 1 night in Apr 2024
Response from Customer Service on 4 May 2024
Madison, we're thrilled that you found the Holiday Inn Chicago O'Hare – Rosemont to offer great value, and that you appreciated our pet-friendly policy. Your satisfaction is our utmost reward! We're looking forward to welcoming you and your furry friend back in the near future.

10/10 Excellent

Elizabeth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place walkable distance to Allstate arena!
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Elizabeth, it's a delight to learn about your excellent experience at the Holiday Inn Chicago O’Hare – Rosemont, particularly regarding the prime location within an easy stroll of Allstate Arena. Thank you for choosing us, and we hope to see you again in the future!

10/10 Excellent

Areli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel and service!
Stayed 1 night in May 2024
Response from Customer Service on 3 May 2024
Areli, it's heartening to know you experienced the high quality service and enjoyed your stay at Holiday Inn Chicago O’Hare – Rosemont. Your satisfaction encourages our team to continually provide superior guest experiences. Looking forward to seeing you in the future!

10/10 Excellent

Maya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, and convenient shuttle to and from O’Hare! This hotel is great if you are in town for an event at Allstate Arena. We stayed here for the Enhypen concert and it was perfect. Thank you!
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Maya, thank you for sharing your experience at Holiday Inn Chicago O’Hare – Rosemont. We're glad to hear that our dedicated team members and efficient shuttle service made your stay convenient. We are thrilled that our proximity to Allstate Arena made your concert experience even better. We truly appreciate your kind words and look forward to hosting you again for your future Chicago events.

10/10 Excellent

Abigail, Grand Rapids

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super close to the Allstate Arena
Stayed 2 nights in Apr 2024
Response from Customer Service on 3 May 2024
Abigail, it's wonderful to hear that you appreciated the convenient location of the Holiday Inn Chicago O’Hare – Rosemont, especially near the Allstate Arena. We strive to offer our guests prime accessibility to the city's attractions. We hope your journey in Chicago was memorable and can't wait to host you again.

10/10 Excellent

Anthony

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Anthony, thank you for your delightful feedback. It's great to see that your stay at Holiday Inn Chicago O’Hare – Rosemont was excellent. We strive to offer the best experiences for our guests, and your comments serve as wonderful recognition of our efforts. We're looking forward to welcoming you back for another fantastic visit.

8/10 Good

Shavone

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was nice. The room was clean.
Stayed 1 night in Apr 2024
Response from Customer Service on 1 May 2024
Shavone, it's certainly uplifting to hear that you appreciated the friendliness of our team members and the cleanliness of your room at the Holiday Inn Chicago O'Hare – Rosemont. We hope to welcome you back for another pleasant stay in the future.

10/10 Excellent

Katie

Stayed 1 night in Apr 2024
Response from Customer Service on 20 May 2024
Katie, thank you for your outstanding rating. Our team at Holiday Inn Chicago O’Hare – Rosemont is thrilled you had a great stay. We look forward to welcoming you back soon!