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Reviews of Selina Cancun Laguna Hotel Zone

3 out of 5
Selina Cancun Laguna Hotel Zone
Blvd. Kukulcan 9, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 181 out of 435 reviews" "
Rating 8 - Good. 112 out of 435 reviews" "
Rating 6 - Okay. 67 out of 435 reviews" "
Rating 4 - Poor. 29 out of 435 reviews" "
Rating 2 - Terrible. 46 out of 435 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Ashley

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 9 nights in Apr 2024

8/10 Good

Jami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place, but no personal tv or fridge in your room
Stayed 10 nights in Apr 2024

4/10 Poor

aya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2024

6/10 Okay

Peter

Liked: Amenities
Disliked: Property conditions & facilities
The people were great! I was a little annoyed at check-in because one staff member told me before I checked in that the towel and sheet (I was in a cohabit room) required a $15 deposit, 100 pesos, or my ID. I didn't have cash at the time, so I planned on using my ID when I completed check-in. However, the person that helped me when I completed check-in said that they no longer take IDs, so I had to pay $21 in fees (more than the deposit itself!) to pull out money from the atm in the lobby. I would've taken out money somewhere else earlier if I didn't think the ID was an option... The room itself was okay. There were a lot of mosquitoes inside the room which I promptly hunted and killed. The resort was nice - pool was great and I enjoyed the common kitchen and other amenities. Overall very average experience. Some goods, some bads.
Stayed 2 nights in Apr 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
budget but good area
Stayed 2 nights in Mar 2024

10/10 Excellent

SAB

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is actually a chain I have stayed with Selina in Miami also so decided to try it again in Cancun.Booked studio apt for my birthday. It was very spacious and clean. Everything that we needed. We had a great time at Selina. It was right in the middle of everything. They also had on site bar with activities, food and music. Also offer tours that we took and made incredible memories. Definitely recommend.
Stayed 5 nights in Mar 2024

6/10 Okay

Jenna

Travelled with partner
Liked: Staff & service, amenities
The outside area is beautiful BUT our room was filled with misquotes. We only stayed one night and were covered in misquote bites. Piping was exposed in the bathroom and paper towels were wrapped around the pipes. Water did not get warm in the shower.

2/10 Terrible

Juan

Stayed 4 nights in Feb 2024

2/10 Terrible

Ying

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely noisy. Non stop music till 4am. Receptionist can’t change room when I reported the issue. I asked them for refund so I could find another hotel at midnight to sleep. They promised to talk to their manager for refund or partial refund but it never happened. If you want to sleep, please avoid this unbearable hostel.
Stayed 1 night in Mar 2024

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff!
Stayed 4 nights in Feb 2024

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the area of the property and where it was located! Everything I needed was provided! My only negative was that someone else staying must have got on the wrong floor and tried to get into my room at 2am! Very startling, but keeping the door lock and closed I voiced to please leave my room and you must have the wrong room! I know it’s nothing the hotel could control but now just a friendly reminder to fellow woman solo travellers to invest in the extra door lock device!! Definitely would stay again!
Stayed 2 nights in Feb 2024

2/10 Terrible

Minghan

Travelled with partner
Disliked: Property conditions & facilities
Super devastated and poor service
Stayed 2 nights in Feb 2024
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about your experience. If you'd like to share more details or if there's anything specific I can assist you with, please let me know. Your feedback is important to us.

6/10 Okay

Salvatore

Stayed 3 nights in Jan 2024
Response from Experience Manager on 23 Feb 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

10/10 Excellent

Sean

Stayed 2 nights in Jan 2024
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 Excellent

Ravindhar Reddy

Stayed 4 nights in Jan 2024
Response from Experience Manager on 23 Feb 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu estancia en Selina Cancún Lagoon. ¡Esperamos verte pronto de nuevo!

10/10 Excellent

Aitor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

6/10 Okay

Vidushi

Travelled with family
Liked: Amenities
Disliked: Cleanliness
The toilets were not cleaned, Tissue papers were not there, wait for breakfast was 1 hour sometimes they don't give also.
Stayed 6 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
Lamentamos escuchar que tu estancia no cumplió con tus expectativas. Tomaremos tus comentarios en consideración para seguir mejorando.

6/10 Okay

Behrooz

Liked: Staff & service
It's a hostel so no soap in the toilet and loud at night
Stayed 1 night in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about the issues you encountered. Hygiene is important to us, so I'll make sure to pass along your feedback about the soap in the toilet. As for the noise at night, I understand how that can be disruptive. We'll work on finding ways to minimize noise disturbances in the future. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.

10/10 Excellent

Juan pablo gonzalez de la

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu estancia en Selina Cancún Lagoon. ¡Esperamos verte pronto de nuevo!

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities
I come to all the places, 5 minutes, cocobongo, the festivals, the activities, the store, where the money is given to the gates of the building, nourriture
Stayed 10 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
It sounds like you had a great time exploring the area around Selina Cancun Lagoon! From the vibrant nightlife to the local festivals and activities, there's so much to see and do. If you have any specific questions or need recommendations for your next visit, feel free to ask!

2/10 Terrible

ERICK FRANCISCO GONZALEZ

Disliked: Cleanliness, staff & service, property conditions & facilities
IT HAS TOILET PAPER ON THE DOOR CRACKS TERRIBLE
Stayed 4 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about the issue with the toilet paper. We'll make sure to address this and ensure that it doesn't happen again. Your feedback is valuable to us, and we appreciate you bringing this to our attention. If there's anything else you'd like to share or if you need assistance with anything else, please let me know.

2/10 Terrible

bertram

Disliked: Cleanliness, amenities, property conditions & facilities
This was such an unattractive and depressing room, the window would not close all the way so there were mosquitoes eating me every night that I could do nothing about, the window was small the view was bad, the hallway outside the room echoed loudly so other guests could be heard. The room was small and dark. I probably was given the worst room with the worst view (of nothing but a wall) the staff was friendly but worked very slow, the grounds were pleasant.
Stayed 3 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about your disappointing experience with your room at Selina Cancun Lagoon. It's concerning that you had issues with mosquitoes, the window not closing properly, and the noise from the hallway. We appreciate your feedback and will address these issues with our team to ensure they are resolved. We strive to provide a comfortable and enjoyable stay for all our guests, and we apologize for falling short of your expectations. If there's anything else we can do to make amends or if you have any further feedback, please let us know.

2/10 Terrible

xingjun

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I am a frequent traveler, and this is the worst hotel I have ever stayed in. It is like a cheap motel with a dirty room and unbelievably poor bathroom condition. Mosquitos were flying in every corner of the room. Despite multiple requests, we got no shower supplies, i.e., shampoo, body wash, soap.... I don't understand why Expedia lists this hotel, absolutely disgusting. Do not stay if you don't want to ruin your trip.
Stayed 7 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about your negative experience at Selina Cancun Lagoon. We take feedback seriously and apologize for any inconvenience caused by the cleanliness of your room, the condition of the bathroom, and the lack of shower supplies. We strive to provide a comfortable and enjoyable stay for all our guests, and it's disappointing to hear that we fell short of your expectations. We will address these issues with our team to ensure they are not repeated. If there's anything else we can do to make amends or if you have any further feedback, please let us know.

10/10 Excellent

UDIT

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 Excellent

hortenzia ioana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location !
Stayed 4 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm glad to hear that you enjoyed the location of Selina Cancun Lagoon! If there's anything else you'd like to share about your experience or if you need recommendations for your next visit, feel free to let me know. We're here to help!

10/10 Excellent

Juan pablo gonzalez de la

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

10/10 Excellent

Mitzi anne

Stayed 4 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

2/10 Terrible

Christopher, Granbury

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water, broken window, room filled with mosquitos, Blood on the alls everywhere from previous guests killing mosquitos, room was filthy, very noisy from road, clubs, and other guests until 2am, door was broken and difficult to open, close or lock, huge pool nobody used because it wasn't maintained, booking issues on their end to top it off. Cannot possibly recommend.
Stayed 2 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
I'm sorry to hear about your negative experience at Selina Cancun Lagoon. It's disappointing to hear about the issues you encountered with the hot water, broken window, cleanliness, noise, and maintenance of the pool. Your feedback is valuable, and we will address these issues with our team to ensure they are resolved. We apologize for any inconvenience caused and appreciate you bringing these matters to our attention. If there's anything else we can do to make amends or if you have any further feedback, please let us know.

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Experience Manager on 23 Feb 2024
¡Qué bueno saber que tu experiencia en nuestro hotel fue excelente! ¡Gracias por elegirnos y esperamos verte nuevamente en Selina Cancún Lagoon!

8/10 Good

jarred

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
For the price and location you can’t go wrong. Only flaw is how dirty the bathroom is in the room. The for everyone bathrooms are definitely the way to go here
Stayed 7 nights in Dec 2023

8/10 Good

Jia Hua

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Pools, bars and locations
Stayed 3 nights in Dec 2023

4/10 Poor

RAFAEL

Stayed 4 nights in Nov 2023

8/10 Good

Luiz Felipe de Oliveira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing and the staff very friendly. One of the roommates snored a lot so I didn’t get proper sleep. :D Lots of mosquitoes in the area, make sure to bring repellent.
Stayed 2 nights in Nov 2023
Response from Selina on 3 Dec 2023
Dear Luiz FThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.Thanks & Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful spot in Cancun
Stayed 5 nights in Sep 2023

8/10 Good

María Fernanda Yepez

Liked: Staff & service
Good
Stayed 1 night in Nov 2023

6/10 Okay

Ellie

Travelled with family
Liked: Cleanliness, staff & service
Micro room is smaller than anticipated with no shelves, hooks etc. Good aircon, comfy bed. Room and shared bathroom were full of mosquitos. Selina grounds are aesthetically pleasing, restaurants, supermarket and strip in walking distance. Food and drink on the pricier side for a hostel. Didn’t get a chance to try scheduled activities. Not many people around while staying but loud music until late
Stayed 3 nights in Oct 2023

2/10 Terrible

Yolanda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smell very bad and thw window does not work
Stayed 1 night in Oct 2023

8/10 Good

Martin

Stayed 1 night in Sep 2023

10/10 Excellent

Paulina Juarez, Bridgeton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Definitely a pretty hotel just wished AC was turned on before we got to our room since it’s very hot and humid outside. Room service was excellent everyday however they did forget to leave us more toilet paper one night and we had to go ask at the front desk. But very cute, pretty , nice vibes.
Stayed 6 nights in Aug 2023
Response from Selina on 8 Sept 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.Thanks & Regards,

10/10 Excellent

Jhoanny

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super sweet and inviting. There’s a few little things that could be better like maybe having better curfew for the pool and for the kitchen area. it’s still great that they have them but especially for my partner and I it was hard to be able to use them since we would come back late or leave too early . It was super useful when I chose to stay in for a bit and I wanted to heat something up.I saw others making full meals since there was a stove and everything. I love that they have a daily theme like Latin night, karaoke night and others. The only thing I would probably say wasn’t the best was the shower. The bathroom itself was fine but the shower was not the best. I’m understanding being that I know it’s a different country and things like water pressure work a little differently but when you’ve been sweating all day and just want to take a nice shower it’s a little difficult being that the pressure is so low and the water is very sporadic. At least in our room. But other that everything was amazing. Our room was cleaned everyday which I loved because I could come back to nice and clean room and just sleep. Definitely would recommend this place for everyone. For sure will come back again. It’s also pretty affordable and seems much better than some resorts nearby.
Stayed 8 nights in Aug 2023
Response from Selina on 29 Aug 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.Thanks & Regards,

8/10 Good

Guadalupe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot
Stayed 1 night in Aug 2023
Response from Selina on 9 Aug 2023
Dear GuadalupeThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.

2/10 Terrible

Valentin

Disliked: Cleanliness, staff & service
It was an absolute nightmare staying here. I don’t understand how it’s in business. Rooms were tolerable but the service was absolutely horrible. The pool is always dirty and murky water. The chairs around the pool are all broken and dirty too. The front desk people were so rude and inconsiderate to help out with whatever issue was occurring. The ac was constantly turned off and they would take 4-6 hours to go turn it on again. DO NOT STAY HERE!
Stayed 4 nights in Jul 2023
Response from Selina on 9 Aug 2023
Dear WendyThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.

2/10 Terrible

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I have a really bad Experience first they offered me the hotel taxi to the Airport they changer me 700 pesos to reserve my taxi for the next day at 12pm the taxi was late i mentioned them 2 times that i got charged already 1 day before when the taxi dropped me in the Airport i give him Tips and after that he say u have to pay me the Taxi i told him his Company already charged me call the hotel and the one who answered say he don't know anything. Im wondering how many people they f... whit that trap they have not me Uber is al lot cheaper safe. Pss No internet on the Rooms
Stayed 1 night in Jul 2023

10/10 Excellent

Ernixh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jun 2023
Response from Selina on 5 July 2023
Dear ErnixhThank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, great place to stay definitely recommend a 10 out of 10 AC wasn’t working went to the front desk. They went up there to fix it as soon as possible. Amazing service.
Stayed 5 nights in Jun 2023

6/10 Okay

Ruben

Travelled with partner
Ac usage
Stayed 7 nights in Jun 2023

10/10 Excellent

Yury, Torrance

Stayed 3 nights in Jun 2023

10/10 Excellent

Melanie

Liked: Cleanliness, staff & service, property conditions & facilities
I had my first solo trip at this hotel, and I’m so glad I decided for this one, the place isn’t nothing luxurious, but is exactly at the best location of the hotel zone. Is literally one street from all of the clubs, including coco bongo. I did felt really safe walking by own around and at night times. The hotel is beautiful but back again nothing from the other world(:
Stayed 4 nights in Jun 2023

10/10 Excellent

Ronda

Stayed 1 night in Jun 2023

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel locates in a very good place at the hotel zone that you feel safe to be out even at midnight! The price for that area is very low and the room and services are very reasonable for the price.
Stayed 4 nights in May 2023
Response from Selina on 11 June 2023
Thank you for choosing Selina for your holiday. We are glad you enjoyed your stay with us. We hope to receive you very soon! Best Selina Cancun Hotel Zone.