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Reviews of Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only

4 out of 5
Royalton CHIC Cancun, An Autograph Collection All-Inclusive Resort - Adults Only
Km 9.7 Blvd. Kukulcan, Zona Hotel, Cancun, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 851 out of 1510 reviews" "
Rating 8 - Good. 327 out of 1510 reviews" "
Rating 6 - Okay. 157 out of 1510 reviews" "
Rating 4 - Poor. 78 out of 1510 reviews" "
Rating 2 - Terrible. 97 out of 1510 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Michelle

Liked: Cleanliness
Disliked: Staff & service
I had high hopes for this resort. Where to start.. from the moment you land you are bombarded with people trying to sell you excursions. They do not take no for an answer. After being in travel for 12 hours capacity to manage the onslaught was tough. We find our prepaid shuttle because the resort doest have one. We get to the resort and the onslaught continued .. agressivly asking for us to upgrade to "diamond status", this was $50 a day per person, for not a whole lot. We began to check in and of course the room wasnt ready, i cant be upset we were there 4 hours prior to check in. They took our luggage that had our bathing suits and we just had to site for 4 hours in the lobby. Despite choosing and paying for a king size bed with an ocean view, they didnt have it and wouldn't until the next day. So they gave me our room number with 2 queen beds. The receptionist was poor at her job to say the least. She gave us a 300 credit to use. We didnt learn until checkout we needed to go to guest services to redeem and only certian services were covered...me and my partner had an amazing experience at the spa, but im not sure i would have went if i knew it was going to be full price...gone $400. This was never explained and we lost out on that opportunity. We were then greeted by another staff member who decided to try to sell excursions and upgrades. We told him several times we were all set and just needed to get settled...he begrugingly walked away and we never heard from him again
Stayed 6 nights in May 2024

10/10 Excellent

Kashya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful & the staff keeps the pool area & their stretch of the beach as clean as possible. The property is about a 10min walk to the hotel zone where there are clubs, food, bars & entertainment. If i could change anything it would be the “panhandling” on the beach — coming up to you while you’re lounging in your chair asking if you’d like to buy (insert random items here) all day long. You literally won’t say “no” enough. Also the Mexican restaurant wasn’t very good. I was obviously expecting much more because we are in Mexico. Catching elevators was a drag as well however, the property is pretty big so it’s understandable but other than that amazing & i will be coming back! :)
Stayed 4 nights in May 2024

4/10 Poor

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I like the view of the ocean the pool and the cleanest of the property. The drinks were very weak I did not like the wait time of the elevators and the restaraunt restrictions.
Stayed 3 nights in May 2024

2/10 Terrible

Jobanpreet

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The food is god awful and the elevator is a nightmare. Takes 15minutes to even go up or down the thing
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on 13 May 2024
We regret the inconvenience you had during your stay, and we appreciate your comments which help us to continue improving our service.

4/10 Poor

Jessica

Stayed 4 nights in May 2024

8/10 Good

Valery

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff especially the bartenders at the swim up bar and the taboo lounge. The AC in our room was not working properly and we reported and nothing was done. Food options were ok. I was hoping for Mexican authentic food but instead we got food that I can get here in the USA. Which they could change the food options.
Stayed 5 nights in May 2024
Response from Jessica Kumul on 12 May 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We appreciate your feedback and will pass it along to the appropriate parties. We look forward to welcoming you back and exceeding your expectations. Best regards.

8/10 Good

stefan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Friendly
Stayed 5 nights in Feb 2024
Response from Jessica Kumul on 12 May 2024
Thank you for staying with us at Royalton Chic Cancún, an Adults only, Autograph Collection by Marriott Bonvoy. We look forward to welcoming you back and exceeding your expectations. Best regards

10/10 Excellent

Tabitha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on 11 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Saphira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, the staff were so nice, the only downfall in this was the food was not the greatest. An improvement in the food will be good.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on 8 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Shereeka

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good resort.
Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on 8 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Noor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on 9 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Thaddeus

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephanie was a good host she had a great competition.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 8 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Armaghan

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 8 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Khiree

Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay here.
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on 7 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Katina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in May 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

4/10 Poor

Kayla P

Stayed 4 nights in May 2024
Response from Damian Gomora / expedia concierge on 7 May 2024
I am sorry for the inconvenience you have had, we work daily to improve our service and your comments are very important to us.

6/10 Okay

Walter Alfred

Liked: Staff & service, property conditions & facilities
Stayed 14 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 7 May 2024
I am sorry for the inconvenience you have had, we work daily to improve our service and your comments are very important to us.

10/10 Excellent

SUI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and welcoming. The food was yummy and there were lots of options if something tasted bad. Hotel was very clean. On site parties were also very fun. Would definitely recommend or come back.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

Alexis Adrienne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Royalton chic. It is geared towards a younger crowd so be mindful when booking. We would not have chosen the Chichén Itzá excursion in hindsight and will say were a bit mislead by the staff promoting it (no description of the actual excursion, no description of it being a full 12 hour day and extremely lengthy bus ride both ways with numerous stops). So we did feel that was a waste of money for my fiancé and I to go and felt it wasted a whole day of time we could have enjoyed at the resort. Wouldn’t have been angry or selected this excursion if the staff selling it was more open about the extensive nature of this particular excursion. Otherwise we enjoyed our stay.
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

8/10 Good

jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was ok for all-inclusive, same for drinks. Room was clean and staff very friendly.
Stayed 7 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Melinda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with good restaurants and buffet. Needed regular plugs in the room, lights were complicated Refrigerator a little colder. Nice big rooms. overall very nice hotel
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Dylan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best vacation ever! No complaints from me!
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 6 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Tracie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I celebrated my birthday solo at Royalton Chic and opted for the Diamond Club. The property is gorgeous and impeccably clean, with modern and tasteful decor. The pools are in excellent condition, and the beach is pristine, given its beachfront location. The bed was incredibly comfortable, and room service was consistently prompt. Entertainment and after parties following the night shows were top-tier, featuring an excellent mix of music across genres. The elevators posed no issues. Diamond Club was absolutely worth it for me. My assigned butler, Cesar, was attentive and extremely helpful. Thanks to him, reservations were a breeze, and he even accommodated my last-minute requests and changes, ensuring my birthday was special. The Diamond Club lounge offered top-shelf liquor, and attending a Diamond Club dinner with a massive spread and an excellent performance and after party was a highlight. The pool and beach staff were amazing. The steakhouse and buffets were excellent, and the ice cream/gelato shop was a delightful treat. The pizza shop and munchies were perfect for quick bites. However, I wasn’t too impressed with the Asian Restaurant. Additionally, I paid extra for Cloud 9, and this seven-course dining experience exceeded expectations, earning a 20/10 rating. I highly recommend this resort!
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 4 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Gloria

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff provided excellent customer service and made us feel very welcomed!
Stayed 1 night in Apr 2024
Response from Damian Gomora / expedia concierge on 4 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Raul Perez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, astonishing property, clean and safe. Everyone very hard working and respectful.
Stayed 4 nights in Apr 2024
Response from Management on 3 May 2024
Dear Mr. Pérez,Thank you for staying with us; for you comments and kind rating.Luis Quintero General Manager

10/10 Excellent

Rebekah

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Went for a girls trip from April 25-April 30 with two close friends. Elevators were not as slow as everyone else writes about. Lots of activities and things to do. Staff & Bartenders especially were really helpful (shoutout to Elmer & Angel from Taboo Lounge Bar). We did not do Diamond Club and felt the stay was worth it. The food was nothing to write home about, but the buffet options were solid. Overall, had a blast and made my first trip to Cancun memorable.
Stayed 5 nights in Apr 2024
Response from Management on 3 May 2024
Dear Rebekah,Thank you for staying with us; for you comments and kind rating.Luis Quintero General Manager

6/10 Okay

Miguel

Travelled with family
Liked: Staff & service
The ampint of pan handlers in near or around the property was too much. Really couldnt enjoy or relax by the pool withoit someone trying to sell you something. I understand its thekr job but itwas very constant and become frusturating at one point even getting woken up from a nap to see if i was interested in buying a hat
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff accommodating, despite the challenges you encountered during your stay. We apologize for any inconvenience caused by the maintenance issues you experienced, and we assure you that we take your comments seriously. Your feedback regarding the upgrade process and the condition of your room has been shared with our management team for further review and improvement. We strive to provide exceptional experiences for all our guests, and your input helps us identify areas where we can enhance our services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best regards,

10/10 Excellent

LaShaunda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Management on 3 May 2024
Dear LaShaunda,Thank you for staying with us; for you comments and kind rating.Luis Quintero General Manager

10/10 Excellent

Rony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, up to date and well kept.
Stayed 4 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 4 May 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Tamika C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a beautiful time from start to finish. The level of service provided from each staff member is unparalleled. The Royalton CHIC is TOP Notch. Located in the Hotel Zone just a 10 minute walk from the action!! All I have to say is Diamond 💎 Club…The beach, the pools, the rooms, the food options (only thing is portion size at some restaurants are small), but all above my expectations.. I can’t even begin to tell you. We had Butler Service from the AWESOME & GORGEOUS Samara. She was the best! So attentive, knowledgeable, sweet, & diligent with assisting us with reservations and recommendations. If you plan to stay in Cancun, the Royalton CHIC will NOT disappoint.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Tamika C,Thank you for your glowing review of your recent stay at Royalton CHIC Cancun! We're thrilled to hear that you had such a beautiful time and that our team provided unparalleled service throughout your visit. It's wonderful to know that you enjoyed the Diamond Club amenities, beach, pools, rooms, and food options. We're especially grateful for your kind words about Samara and her attentive service as your Butler. We can't wait to welcome you back for another exceptional experience in Cancun!CHIC regards,

10/10 Excellent

Bianca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Royalton chic is a great place to stay very lively so many options for food staff was amazing.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

2/10 Terrible

Joann

Liked: Cleanliness, staff & service
I became violently ill after dinner at the Hunter restaurant there. I had to call a Dr. to my room to the tune of $350. My vacation was ruined I’m afraid. I informed management at checkout. They said they had no other complaints, so basically, “Too BAD.” I was disappointed and probably won’t stay there again.
Stayed 2 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,We regret to hear about the challenges you faced during your recent stay. Occasionally, unforeseen changes in service may impact our guests' experiences, and we apologize for any inconvenience this may have caused. Your feedback is invaluable to us as we strive to continuously improve our offerings and provide exceptional service. If there's anything we can do to make amends or assist you further, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Kind regards,

6/10 Okay

Abiodun

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was fantastic and the vibe team did their best to keep it fun. Only thing I could say is the alcohol is definitely water down. Buy a bottle
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the fantastic atmosphere and the efforts of our vibe team to keep the experience enjoyable for our guests. Your comments regarding the alcohol quality have been duly noted, and we appreciate your honesty. We continuously strive to enhance all aspects of our guests' experiences, and your input helps us in this endeavor. Should you have any further concerns or if there's anything else we can do to improve your experience, please feel free to reach out to us directly. We value your patronage and hope to welcome you back for an even better stay in the future.Best regards,

8/10 Good

Eric

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and fun parties.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

6/10 Okay

Ruby

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The water was shut off on our second day pretty much all day long until 5pm at night. We kept running into issues and the staff didn’t seem to care or take initiative. My boyfriend booked us a private romantic dinner, and due to weather it was rescheduled in one of the restaurants. However he was specifically told that it would be a private dinner away from restaurant guest. Nope they sat us right in the middle of the restaurant with no privacy whatsoever totally ruined my romantic experience and proposal. The staff was extremely undertrained and the people in Management positions should not be there specifically Johnny who was no help whatsoever. Thank you to Eduardo who finally stepped up and tried to fix the situation even though it was past that time. Staff needs to get their knowledge and training up it’s not there fault it’s the ones in charge. How does a hotel get the water shut off most of the day???? Ridiculous!
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we will address the issues raised to ensure a better experience for all our guests in the future.Best regards,

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

6/10 Okay

Shemon

Liked: Staff & service
You pay a price to upgrade to diamond and then still have to pay to upgrade to premium liquor. The upgrade was not work it. The hotel needs some maintenance our floor smelled like mildew. The staff was nice and tried to accommodate us for any inconvenience.
Stayed 3 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our staff accommodating, despite the challenges you encountered during your stay. We apologize for any inconvenience caused by the maintenance issues you experienced, and we assure you that we take your comments seriously. Your feedback regarding the upgrade process and the condition of your room has been shared with our management team for further review and improvement. We strive to provide exceptional experiences for all our guests, and your input helps us identify areas where we can enhance our services. If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to contact us directly. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Good

Christopher Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Joan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food can be better.
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for taking the time to share your feedback.We're glad to hear that you had an overall positive experience during your stay at our resort. However, we're sorry to learn that the food did not meet your expectations.We appreciate your input and will certainly take it into consideration as we continuously work on enhancing our dining options to ensure a more satisfying experience for our guests.If there's anything else you'd like to share or if you have any further feedback, please don't hesitate to reach out.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,

6/10 Okay

Chantel

Travelled with partner
Rooms had a bad smell and food variety wasn't great but other than that a nice facility.
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our facility to be nice overall, but we're sorry to learn about the issues you encountered with the room smell and food variety.Please know that we take your comments seriously, and we will address these concerns with our team to ensure improvements are made. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards,

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was not great. Steak restaurant was subpar. Staff was great!
Stayed 3 nights in Apr 2024

8/10 Good

Usman

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 2 May 2024
Dear Guest,Thank you for choosing to stay at Royalton CHIC Cancun! We're delighted to hear that you had a fantastic experience during your visit. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable stay in the future.

8/10 Good

Tiera

Travelled with group
Liked: Cleanliness, amenities
The property had a few issues far as communication. The credit given was only for percentage off of anything at resort
Stayed 3 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay overall, but we're sorry to learn about the issues you encountered regarding communication and the credit offered. Your feedback is valuable to us, and we will certainly look into improving our communication processes to ensure a seamless experience for all our guests.If there's anything else you'd like to discuss or if there are any further details you'd like to share about your experience, please feel free to reach out to us directly. We appreciate your input and hope to have the opportunity to welcome you back for an even better stay in the future.Warm regards,

6/10 Okay

CHRISTOPHER

Travelled with partner
Liked: Cleanliness, staff & service
Honestly check in was smooth and service was great . Food was ok not good to be honest . Our butler luz was great and would go beyond to make vacation perfect . Waiters and beach butlers were great beach waiter Abel made vacation great for us. Jorge was always great with us as well . One thing that made my experience unpleasant was vendors around the beach ,some would get upset if you didn’t want to purchase anything to the point they would harass you until you would finally give them your money so you can enjoy your “luxury vacation “. Personally I felt unsafe with one vendor in the resort diamond club area beach who was selling coconuts he threaten me with some type of sharp object and was sticking is middle finger at me and cursing at me . How is this considered a luxury resort when you can’t even enjoy time at the resort beach . Resort really needs to do with something with these vendors . I repeat I will never come back to this resort and recommend you to not come unless you want to feel harassed on your vacation and feel unsafe .
Stayed 1 night in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for sharing your experience with us. We're glad to hear that check-in was smooth and that you received great service from our team, including Luz and Abel. However, we're sorry to hear about the challenges you encountered with some of the beach vendors. Your safety and comfort are our top priorities, and we take incidents like these very seriously.We will address your concerns with our management team to ensure that appropriate actions are taken to prevent similar situations from occurring in the future. Your feedback helps us improve, and we appreciate your honesty.If there's anything else we can assist you with or if you'd like to discuss your experience further, please feel free to contact us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Manager on 29 Apr 2024
Dear Guest,Thank you for taking the time to rate your experience at Royalton CHIC Cancun! We're delighted to see that you gave us a score of 4/5. Your satisfaction is our top priority, and we're thrilled to know that you had a fantastic stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful experience in the future!Best regards,

8/10 Good

Katie Alvarado

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: good view, good food, sushi was actually good, decent sized pool, there is air conditioning and a fan and the drinks are good. Staff is really nice and friendly Cons: the 300 dollar voucher isn’t a voucher it’s basically a booklet they give you with like a bunch of 20 dollar coupons on things, the elevator does take awhile since there’s only like 5 but it’s getting better Overall loved the stay the hotel was nice and close to the strip would come again
Stayed 6 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 27 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Joseph, Rochester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my husband enjoyed celebrating our 6th yr wedding anniversary here! The food! The food! The property ,staff, accommodations 9.5/10.
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Renald

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I enjoyed the staff especially Atzel at the front
Stayed 3 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 25 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend Royalton Chic Cancun! Everything about the resort is amazing!! The staff extremely nice and friendly. The entire resort super clean! Entertainment is AMAZING!!!!
Stayed 5 nights in Apr 2024
Response from Damian Gomora / expedia concierge on 24 Apr 2024
On behalf of the Royalton Chic Cancun Team, we would like to thank you for your preference. We hope that your visit has accomplished your expectations. Our main goal is to provide you with the highest standards and we hope you choose to stay with us again when your travels brings you back to Cancún. Kindest regards.