Junior Studio Suite, Hot Tub, Ocean View

Reviews of Occidental Costa CancĂșn All Inclusive

3.5 out of 5
Occidental Costa CancĂșn All Inclusive
Blvd. Kukulcan Km 4.5, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 1053 out of 2529 reviews" "
Rating 8 - Good. 690 out of 2529 reviews" "
Rating 6 - Okay. 365 out of 2529 reviews" "
Rating 4 - Poor. 199 out of 2529 reviews" "
Rating 2 - Terrible. 222 out of 2529 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

FNU

Liked: Cleanliness, staff & service, amenities
Well maintained property and good staff. Conveniently located near Cancun city centre and good food options.
Stayed 4 nights in Apr 2024
Response from General Management on 1 May 2024
Dear FNU,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Melody

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from General Management on 1 May 2024
Dear Melody,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

6/10 Okay

Michaela

Travelled with group
Liked: Cleanliness, staff & service
Little outdated resort, but we came only for 3 days so other than that it wasn’t that bad.
Stayed 2 nights in Apr 2024
Response from General Management on 30 Apr 2024
Dear Michaela,Thank you for choosing us to spend your holidays.The vision of our guests is the key to complete guest satisfaction; therefore, we are very grateful for the time you spent writing your opinion. We regret not fully meeting your expectations on this occasion. We have taken note of the aspects that could not meet your expectations, and we will share them with the involved departments. We hope to have the opportunity to welcome you again.Sincerely,

10/10 Excellent

Yoansil, Foziguazu

Liked: Cleanliness, staff & service, property conditions & facilities
Goog
Stayed 7 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Yoansil,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambiance
Stayed 7 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Larry,Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

6/10 Okay

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Room was clean Mini bar stocked daily Bar services great Food very average
Stayed 3 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Ann,We greatly appreciate the time you spent reviewing your recent experience in our hotel, at Occidental Costa CancĂșn We always strive to exceed guests' expectations and your comments will help our teams reach that goal. We are happy to know that you liked the resort location and was convenient for your stay. We will share your suggestion of the food to increase the options. We hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing is walkable other than to the bus. Great place otherwise. There's better options for the solo, single traveler
Stayed 1 night in Apr 2024
Response from General Management on 29 Apr 2024
Dear Nathan,Thank you for taking the time to share your personal opinion with us regarding your recent stay. We regret that we fell short of your expectations on this occasion through our location. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear April,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terrible

Caroline

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in every restaurant and buffet tasted rerrible. Tried 5 didferent drinks and they were also terrible. Worst resort i have ever been to. Go someplace else. I told them our door did not shut properly and to send maintenance. They never did. We had to put a heavy table in front of door for our safety.
Stayed 5 nights in Apr 2024
Response from General Management on 30 Apr 2024
Dear Caroline,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Ashley Yesenia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff was kind and respectful
Stayed 6 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Ashley Yesenia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. Once again, we thank you for sharing your personal experience with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Amy Sarah Greenberg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property numerous times alone. The staff, ALL the staff have always made me feel so comfortable. PePe in the dining hall is delightful, remembers your favorite things and always so friendly. Highly recommended and I will be back!!!
Stayed 7 nights in Apr 2024
Response from General Management on 27 Apr 2024
Dear Amy Sarah Greenberg, Thank you for choosing us to spend your holidays.We are happy to know your complete satisfaction with gastronomy offer and hospitality service too.We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service with a warm and memorable experience. We will share your opinion with Pepe for his kind and attentive service.We hope to welcome you again on your next visit.Sincerely,

4/10 Poor

Gladys, Calgary

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Gladys,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa CancĂșn. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Good

Delbert Lamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Property....Location was Excellent....i would definitely stay again....but like many of the other reviews state....the food was not good....i dont think was food in the snack area was changed at all in the entire 6 days that we were there....so as long as you find other food options...this place is GREAT....the STAFF WAS AWESOME and went above and beyond to accommodate us...outside of the food...i have no complaints....and the hotel will exchange your money....which i didnt know and it was a pleasant surprise....they also have a US dollar Atm as well as a Mexican Peso ATM....
Stayed 5 nights in Apr 2024
Response from General Management on 27 Apr 2024
Dear Delbert Lamar,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa CancĂșn. We regret to know that we could not meet your expectations with our gastronomy offer, as our talented chefs strive to offer a good variety of international and local dishes, your opinion will help our team to continue working striving to conquer all palates. We agree that our dedicated staff plays a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service we appreciate your comment. Once again we thank you for sharing this valuable feedback with us, please rest assured that the information you have provided will be used accordingly to enhance our future guests' experiences with us and we hope you will visit us again in the future.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from General Management on 29 Apr 2024
Dear Michael,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay with many options and activities. Close to lots of fun stuff including ferry
Stayed 4 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Ivan,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. We are happy to know your complete satisfaction with our beach location and that it was of your liking, as you mentioned it has the option to board the ferry a short distance to visit Isla Mujeres, which has one of the best beaches in the Mexican Caribbean, having the opportunity to enrich your visit to the destination. Thank you for your opinion and we look forward to welcoming you again soon.Sincerely,

2/10 Terrible

Leston

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was extremely unprofessional
Stayed 3 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Leston,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa CancĂșn. We read with concern your dissatisfaction with some staff member's service received as they have been praised many times for their professionalism and we assure you that what you described is not the norm for us. We regret not could meet your holiday's expectations on this occasion and we hope to have the opportunity of serving you in the future.Sincerely.

10/10 Excellent

Yang

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay!
Stayed 3 nights in Apr 2024
Response from General Management on 26 Apr 2024
Dear Yang,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Stephania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in Mar 2024
Response from Gerencia General on 25 Apr 2024
Dear Stephania,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Alona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked this resort
Stayed 5 nights in Apr 2024
Response from General Management on 25 Apr 2024
Dear Alona,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

2/10 Terrible

Vitaliy

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
I’m disappointed was the service and hotel
Stayed 14 nights in Apr 2024
Response from General Management on 25 Apr 2024
Dear Vitaliy,Thank you for choosing us for your vacations. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Tamunoboma Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice experience for my first trip to cancun. Two bars, for all you can drink. The gym is decent, as well as the stram room and Sauna. The guests rarely used the gym and steam room so i was able to enjoy them as much as i knew how to while there. Also at a walkable* distance to one of the malls. *walkable distance is subjective
Stayed 7 nights in Apr 2024
Response from General Management on 24 Apr 2024
Dear Tamunoboma,Thank you for making us your chosen venue to enjoy your vacations and for sharing this review of your recent stay with us. We always look for ways to improve and your comments are crucial to our future success. We are happy to know that the gym was useless for you, as we have that option part of our all-inclusive for the ones who even are in vacation, decide to still work out, in that area strive to have different equipment so our guests can have varied routines. We are happy to know that you liked the resort location and was convenient for your stay, as you mentioned there are some attractions and markets nearby. Once again we thank you for sharing this valuable feedback with us and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Mohammed

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
People are working there more than amazing they are very nice
Stayed 3 nights in Apr 2024
Response from General Management on 24 Apr 2024
Dear Mohammed,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy this hotel very much
Stayed 3 nights in Feb 2024
Response from General Management on 24 Apr 2024
Dear Cynthia,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Mosunmola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our time at the resort was lovely. The food options was amazing and we received wonderful treatment from the staff. Highly recommended.
Stayed 4 nights in Apr 2024
Response from General Management on 24 Apr 2024
Dear Mosunmola,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Daily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Management on 24 Apr 2024
Dear Daily,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Larysa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from General Management on 24 Apr 2024
Dear Larysa,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

dixit

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on 23 Apr 2024
Dear Dixit,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was polite and the facilities were higher than expected. I would definitely come back again and stay.
Stayed 4 nights in Apr 2024

4/10 Poor

Christopher

Disliked: Cleanliness, amenities
The property pool stairs were broken.. the air conditioning in the room was broken and getting reservations at the restaurants proved problematic..
Stayed 6 nights in Apr 2024
Response from General Management on 22 Apr 2024
Dear Christopher,Thank you for taking the time to share your personal opinion with us regarding your recent stay. The entire team works very hard to ensure that each guest has a pleasant stay. Although we regret your disappointment with your stay, we would like to thank you for sharing your feedback as it helps us to improve our services. We regret not fully meeting your expectations on this occasion, and we hope to have the opportunity to serve you again in the not-distant future.Sincerely,

6/10 Okay

Annabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean environment with polite staff
Stayed 3 nights in Apr 2024
Response from General Management on 22 Apr 2024
Dear Annabel,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Okay

JAVIER, Las Vegas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It location is very convenient ti take tours around the corner.
Stayed 7 nights in Apr 2024
Response from General Management on 22 Apr 2024
Dear Javier,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Delia

Liked: Cleanliness, staff & service, amenities
Property was nice. However, my block (room 400) seemed rather old, furniture looked very "used".
Stayed 5 nights in Apr 2024
Response from General Management on 22 Apr 2024
Dear Delia,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We strongly believe that there is always a way for improvement and your comments will assist us in our continuous efforts aimed at meeting our guests' expectations. We have taken note of your room suggestion. We regret that we fell short of your expectation on this occasion, and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Miyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was so friendly the staff and residents of CancĂșn will stay here again in the near future Great Job!
Stayed 1 night in Apr 2024
Response from General Management on 20 Apr 2024
Dear Miyoshi,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Thank you for your kind recommendation and we look forward to welcoming you again soon.Sincerely.

8/10 Good

Satish Baldeo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good food and drinks was good staff was respectful hard working properly was safe and clean i loved my room Location my ac wasn't working properly but i had a ceiling fan and a window and the balcony door so i was fine staff member in the dining room Stephanie and Iyali was awesome and breakfast restaurant manager David Yepez l would definitely recommend Occidental Costa Cancun
Stayed 3 nights in Apr 2024
Response from General Management on 20 Apr 2024
Dear Satish Baldeo,Thank you very much for sharing this great review of your recent stay with us.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role in our guests' overall experience, we will congratulate David Yepez, Stephanie and Iyali for their kind service.Thank you for your kind recommendation and we look forward to welcoming you again in the near future.Sincerely.

6/10 Okay

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on 19 Apr 2024
Dear Robert,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa CancĂșn. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff amazingly friendly and helpful. I was there with my 77yr mother.Very easy for her to get around pool and beach!
Stayed 5 nights in Apr 2024
Response from General Management on 18 Apr 2024
Dear Brian,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are thrilled that we could meet your holiday expectations through our services and facilities. It is glad to read your very kind words about our staff, we agree that all of them play a key role in our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and the warmest. Once again thank you for taking the time to share your experience with us, and we look forward to welcoming you again in the future.Sincerely,

10/10 Excellent

NGAR

Travelled with partner
Very nice
Stayed 4 nights in Apr 2024
Response from General Management on 17 Apr 2024
Dear Ngar,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Vangjelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I stayed at Occidental Costa Cancun for 8 nights. I really enjoyed my time there. The room was nice and clean, and housekeeping did a great job every day. Additionally, the dinner served at both the Italian and Mexican restaurants was delicious. However, the resort was relatively small and didn't offer many activities.
Stayed 8 nights in Apr 2024
Response from General Management on 17 Apr 2024
Dear Vangjelina, Thank you for sharing your feedback on your recent holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, and your comments are crucial in this process. We are happy to know that the room was clean and comfortable all the time. It is glad to know your complete satisfaction with gastronomy at the Italian and Mexican restaurants. We regret that we could not meet your holiday expectations for the location as it has easy access and everything is within walking distance. Once again thank you for your opinion and we hope to have the opportunity to welcome you again in the future.Sincerely,

10/10 Excellent

Fiorella

Travelled with partner
Everything was great!
Stayed 6 nights in Apr 2024
Response from General Management on 16 Apr 2024
Dear Fiorella,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

6/10 Okay

Maria A.F, Marlborough

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from General Management on 17 Apr 2024
Dear Maria,Thank you for making us your chosen venue to enjoy your vacations and for sharing your rate after your recent stay at Occidental Costa CancĂșn. We hope to have the opportunity to serve you again in the not-distant future.Sincerely,

8/10 Good

Tatyana V

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good staff
Stayed 8 nights in Apr 2024
Response from General Management on 15 Apr 2024
Dear Tatyana V,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Adil

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from General Management on 16 Apr 2024
Dear Adil,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had an incredibly relaxing vacation full of fun and fabulous food.
Stayed 7 nights in Mar 2024
Response from General Management on 15 Apr 2024
Dear Jeffrey,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from General Management on 15 Apr 2024
Dear Jamie,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from General Management on 15 Apr 2024
Dear Lisa,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Shaina

Liked: Cleanliness, staff & service, property conditions & facilities
I love it here very clean the ppl are nice food a 10
Stayed 7 nights in Apr 2024
Response from General Management on 13 Apr 2024
Dear Shaina, Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Flor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from General Management on 13 Apr 2024
Dear Flor,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

10/10 Excellent

Juliano

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Resort and great employers and managers. Great place, very clean and great service at the bars and restaurants. I will be back for my next vacation. Very safe and organize. The place is sparkly clean, the rooms are huge, great bed and great drink on the fridge. Love this place.
Stayed 5 nights in Apr 2024
Response from General Management on 12 Apr 2024
Dear Juliano,We want to express our gratitude for your comments about your recent visit to Occidental Costa CancĂșn. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Occidental Costa CancĂșn was an enjoyable one. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being while staying with us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the live sports and leisure activities throughout the day with their kindness and professionalism ensuring that all our guests have a nice time and bring back home good memories of their holidays. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.We look forward to welcoming you again in the future.Sincerely,

8/10 Good

Julissa Estrella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from General Management on 12 Apr 2024
Dear Julissa Estrella,Thank you for sharing this review after your recent stay at Occidental Costa CancĂșn.We are thrilled that we could meet your holiday expectations through our services and facilities. Thank you for your opinion and we look forward to welcoming you again in the near future.Sincerely,

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation, smaller hotel but very good. Me thing, their food needs to be hotter. Many dishes that should be hot were served cold.
Stayed 9 nights in Apr 2024
Response from General Management on 11 Apr 2024
Dear Christine,We appreciate the time you spent reviewing your recent experience in our hotel and for choosing us to spend your vacations. We are always open to receiving guests comments as this allows us to continually improve the experience we create for our future guests. We regret not fully meeting your expectations with our gastronomy offer at the a la carte restaurants, our talented chefs strive to offer a good variety of international and local dishes, and your opinion will help our team to continue working to surprise you with culinary offers on your next visit. We hope to have the opportunity to welcome you again in the future.Sincerely,