Boulevard Kukulcan Km 17, Zona Hotelera, Cancun, QROO
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 639 out of 1068 reviews" "
10 - Excellent
639
Rating 8 - Good. 244 out of 1068 reviews" "
8 - Good
244
Rating 6 - Okay. 101 out of 1068 reviews" "
6 - Okay
101
Rating 4 - Poor. 38 out of 1068 reviews" "
4 - Poor
38
Rating 2 - Terrible. 46 out of 1068 reviews" "
2 - Terrible
46
9.2/10
Cleanliness
9.0/10
Staff & service
9.0/10
Amenities
9.2/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
10/10 Excellent
Guan mou
Travelled with family, Travelled with family and small children
Very nice resorts for the family,the food was excellent and the room was clean,my son enjoyed the water splash play ground,will be back soon
Guan mou
Stayed 5 nights in May 2024
Response from Alejandra Morales on 14 May 2024
Dear Guan Mou, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests' expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Julio, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guests0 expectations. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Ocean view is phenomenal and good size balcony. Buffet food was bad and cold. Italian restaurant for dining was disagreeable. Alcohol drinks are water down and all of them taste the same. Overall quality of food needs improvement
Room service sometimes they didn't answer and i called more than 20 times. Delivery took at least 45 mins and a few times they didn't show up.
Andres
Response from Alejandra Morales on 13 May 2024
Dear Andres, Thank you for being part of Hilton Cancun Mar Caribe. On the other hand, we appreciate your feedback about our areas of opportunity. Rest assured that we are taking action on these in order to provide all our guest a top-notch experience.Thank you for bringing this to our attention. We look forward to hosting you again to exceed your expectations!All the best,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
Property layout is fantastic. Perfect ocean view from the room. They clean our room everyday. Beach is beautiful -turquoise color. Wifi works great
The beach bar closes at 5pm hours need to be extended. Alcohol drinks are water down and quality of ice is terrible they melt very quickly. Buffet food was cold and not good. Italian restaurant was horrible they do not have a classic alfredo pasta which you would find in any Italian. They do not have quality food. I got food poisoning
Herman
Response from Alejandra Morales on 13 May 2024
Dear Herman, Thank you for being part of the Hilton Cancun Mar Caribe experience. It was a pleasure for us to be your host in this be your host in this beautiful paradise. We appreciate your comments about our rooms.We take pride in offering a variety of culinary options to cater our guest's tastes. Our restaurants are certified with the Distintivo Cristal, an international certification granted to establishments that comply with the highest hygiene, food preparation, and quality standards.We hope we have the opportunity to welcome you back on your next visit to the Mexican Caribbean and provide you with a better vacation experience.Warm regards.Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
10/10 Excellent
Jacqueline
Travelled with family
13 May 2024
Liked: Amenities
Customer service was immaculate the resort is very very very nice it’s clean all the restaurants have excellent food I really enjoyed our stay here
Jacqueline
Stayed 4 nights in May 2024
Response from Alejandra Morales on 13 May 2024
Dear Jaqueline, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience.We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
My stay was incredible. The rooms/grounds were so beautiful and clean. The staff was amazing everywhere you went. This was my first time in Mexico, and I cannot recommend this resort enough.
The buffet options were amazing. The restaurants were delicious. Noriku was my personal favorite.
The only thing that was a little shady to me was at check in they wanted a credit card on file and were trying to charge me $400 for an upgrade that I didn’t want. When I said I didn’t want that they brought it down to $100. I rejected that as well and they didn’t end up putting my card on file. Asking for an upgrade rather than forcing the upgrade would probably be received better. Just be aware of that if they ask for credit card.
Cassidi
Stayed 3 nights in May 2024
Response from Alejandra Morales on 13 May 2024
Dear Cassidi, Thank you for being part of the Hilton Cancun Mar Caribe experience. We are pleased to read you had an amazing experience, provided by our amazing team members and our dining options. We appreciate your comments, we will share your comments with our Front Desk Manager. We look forward to hosting you in the future! Thank you for staying with us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Rafael, Thank you for being part of Hilton Cancun Mar Caribe. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
10/10 Excellent
Diana Grace
12 May 2024
Diana Grace
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 14 May 2024
Dear Diana, Thank you for being part of Hilton Cancun Mar Caribe. We are glad to know that you enjoyed your stay with us. We look forward to welcoming you again in the near future. Best regards, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
The property and room was spectacular. The hibachi and steakhouse were great. Some of the food and nightly entertainment was not as good as my past experience with RIU.
Chad wayne
Stayed 4 nights in May 2024
Response from Alejandra Morales on 13 May 2024
Dear Chad Wayne, It was a pleasure to be your host! It is great to read that you had a great stay, and you enjoyed our resort. We look forward to host you in the future, thank you for choosing us! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Estimado Juan, Gracias por ser parte de Hilton Cancun Mar Caribe. Esperamos recibirlo nuevamente y crear momentos inolvidables. Cordialmente, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Friendly staff, always something to do and something going on, the restaurants were great. The buffet got a little repetitive after a few days, but that's typical with any buffet. The resort was very clean, you always saw someone cleaning something. Definitely would return!
Samantha
Stayed 4 nights in May 2024
Response from Zayda Rishmawy on 11 May 2024
Dear Samantha, Thank you for making us part of your holidays! We truly appreciate you for choosing us and for providing us such amazing feedback. We appreciate your kind words about our hotel, our team members and culinary experience. We are already waiting for you!All the best, Zayda Rishmawy Guest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
Dear Jose Alberto,Thank you for choosing Hilton mar Caribe to host your most recent holidays! We are excited to read that you had a great experience, as our main goal is to provide the best service for all our guests. It will be an honor to have your back with us. All the best, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
The staff here were absolutely amazing 24/7.
This was our first mother daughter family vacation to Mexico and we were not disappointed in the least.
Service was exceptional, food tantalizing, options on entertainment phenomenal.
The views breathtaking. The rooms exquisite.
I thoroughly loved every aspect of my vacation.
My daughters and I will be back next year!
Atredies
Stayed 6 nights in Apr 2024
Response from Zayda Rishmawy on 11 May 2024
Dear Atredies, Thank you for choosing Mar Caribe to host your most recent holidays. We are happy to read that you enjoyed our service, food and entertainment. You and your daughters are welcome to join us again soon! All the best,Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
This all inclusive hotel was an excellent mid price range hotel. Rooms were excellent as was the open beach front hotel layout. Even though we had courtyard facing room, there was still some ocean view! We purposely chose kids inclusive hotel although we were just two of us, and liked the family friendly ambiance. Buffet restaurant served excellent food. Of four specialty restaurants, we ate in Italian and Mexican, and only good things to say. Mexican fine food was the best we have ever eaten!!
Amod
Stayed 4 nights in May 2024
Response from Alejandra Morales on 10 May 2024
Dear Amod, Thank you for taking the time to review our resort. It is rewarding to see that our efforts are appreciated as we constantly work to exceed our guest's expectations. We appreciate your wonderful feedback about our culinary experience, your beautiful room and daily activities. We look forward to host you again and create new memories! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Kramer James,It was a pleasure to be your hosts during your most recent holidays, thank you for making us part of it. We are pleased to know that you enjoyed our beautiful hotel. We look forward to host you again in this beautiful paradise.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
Dear Garret, Thank you for being part of Hilton Cancun Mar Caribe. We appreciate your kinds of comments. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
There’s not much food selection and entertainment at night is not much as well.
cynthia
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 10 May 2024
Dear Cynthia, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacation. Our culinary team always strive to provide exceptional gastronomic experiences and we regret falling short of your expectations. Your comments will be taken into consideration for future improvements in our dining services.We have forwarded all your comments to the proper departments, and we will continue working to improve our service for the benefit of our guests.We hope we have the opportunity to welcome you back and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
NOTE: check in and housekeeping gets a 2 star. Unless we called every afternoon around 5pm, the rooms never got cleaned. Check in, the woman was a hot mess. Complicating things when they didnt need to be complicated.
Other than that, everything was top notch. Food, rooms, bathrooms, amenities, the entertainment team! Bruno, Betty, Carlos and Jesus were all so great!! And whisky!!
Kai
Stayed 4 nights in May 2024
Response from Alejandra Morales on 9 May 2024
Dear Kai, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our services and enhance the overall guest experience. While we're delighted to hear that you found our hotel beautiful, enjoyed the breathtaking view from your room, culinary options and encountered friendly and helpful team members; we will congratulate Bruno, Betty, Carlos, Jesus and Whiskey on your behalf. We apologize for any inconvenience you experienced regarding the room cleaned and front desk service. We've shared your comments with our managers. We truly hope to host you soon, thank you for staying with us!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
6/10 Okay
Rebecca
Travelled with family
9 May 2024
Disliked: Staff & service, amenities
They gave me my room at 6:30 pm when checking was at 3:00! They also suck you into purchasing and spending more in order to get better stuff program called enclave! The elevator in the oceanfront building was not working so we had to keep going up and down the stairs from the 6th floor!!! The room that was assign to me had many issues!! One being the ac not working!!! I called and talked to the manager and she did not offer me any discounts or change of room with all the issues that was wrong with my check in!! Even tho I ask if I can get some type of compensation! All she offered was for my mini fridge to be stock and room clean which by the way was included in the upgraded purchase I was sucked on purchasing!!!
Rebecca
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 9 May 2024
Dear Rebecca, Thank you for taking the time to post about your experience at Hilton Cancun Mar Caribe.We always strive to provide our guests and members with the highest satisfaction rates, and we regret not achieving this goal with you.We appreciate your feedback and we're sharing your comments with the appropriate channels so that our service improves.We hope that we have the opportunity to host you again in the future and change your mind about vacationing with us.Warm regards.Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Great place to stay. Food wasn’t the best but the hamachi restaurant was delicious. Best food there.
Porsha
Stayed 3 nights in May 2024
Response from Alejandra Morales on 8 May 2024
Dear Porsha, Thank you for taking the time to share your wonderful experience with us. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Attanvir, Thank you for being part of Hilton Cancun Mar Caribe experience. We are happy that you enjoyed our beautiful beach area. We look forward to hosting you again! Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Amazing amazing amazing
Everything and everyone was amazing
Ohema
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 8 May 2024
Dear Ohema, Thank you for being part of part of Hilton Cancun Mar Caribe. Were glad to learn you and your family had a 5-stars during your recent stay. It's wonderful to see that you were able to enjoy yourselves. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Maria, First and foremost, I would like to thank you for being part of the Hilton experience. We strive to be the greatest choice for all of our guests, by providing the highest standards in service and quality. We love to read that you had a 5-star experience with us!We look forward to having you back in the future.Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
Dear Bertha, It was a pleasure to have you with us, and we are thankful for your rate! All the best!Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
The property is so beautiful and clean. They have day and night activities to entertain the guests, and their pools are huge. Big shout-out to Hilton entertainment staff. Thank you Carlos, Kas, Cristian, and Santos for making this an unforgettable experience ❤️
Thu Nga
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 7 May 2024
Dear Thu Nga, It was a pleasure to have you with us, and we are thankful for your wonderful review! We truly appreciate your positive comments on our team members Carlos, Kas, Cristian and Santos! We take pride on the level of service we provide that you deserve! Thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
The quality service was great, the food and drinks were amazing. The friendliness of the staff was even better!
Jorge
Stayed 4 nights in May 2024
Response from Alejandra Morales on 7 May 2024
Dear Jorge, Thank you for being part of Hilton Cancun Mar Caribe! We appreciate your kind words about our resort. We are happy that you enjoyed the wealth of amenities and the great service and attention. We look forward to hosting you again next time! All the best, Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
My family and I, enjoyed our stay with small kids. Very kid friendly and the staff was very helpful and pleasant. Normally when you get nice hotels all inclusive, the food is either nasty or mediocre… every restaurant we dined at was good! Excellent experience thank you much Hilton for a great vacation!
Semone Tonyea
Stayed 3 nights in May 2024
Response from Alejandra Morales on 6 May 2024
Dear Semone, Thank you for taking the time to write such an amazing review!It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guest's expectations!We are pleased to read that you enjoyed our culinary options and the great service and attention. Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
Dear Dursatty, Thank you for choosing Hilton Cancun Mar Caribe to host your most recent vacations! We appreciate you for staying with us and for your words about our daily activities for whole family! We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
I would recommend this resort. Very clean, the rooms were really nice and modern. We went end of April and resort wasnt too full which was nice. Pools were really good, beach was lovely.
Food was not the best at the buffet. Restaurants were all okay to pretty good, with the Italian one standing out.
Service and staff were all super nice and rooms kept super clean.
Enjoyed our stay
Philip
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 6 May 2024
Dear Philip, We appreciate you for choosing us to host your latest holidays. It was a pleasure having you and it is exciting to see you had a blast!! We appreciate your comments on our amenities and service! We remain at your service.Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Firoz, Thank you for choosing us to host your most recent holidays! We are glad to know that you enjoyed our service and attention of our team members. We hope to see you soon again! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
The property is lovely and family focused. Everyone was courteous and ready to assist. I booked an oceanfront suit for myself and 8 year old daughter. The room was modern and very comfortable, and the bathroom was awesome. That said, the sea was much colder than anticipated, and because of the waves, there was a small area where everyone was permitted to swim in. If you’re looking for a family oriented resort, then this a suitable location.
Marijana
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 6 May 2024
Dear Marijana, Thank you for being part of Hilton Cancun Mar Caribe. We are a family-oriented resort, we have various daily activities for all family members, to ensure a fun experience for all tastes and ages! Thank you for acknowledging this!Once more, thank you for being our guest and for trusting us.Warm regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
Dear Adrienne,Thank you for being part of Hilton Cancun Mar Caribe. We're glad you had a 5-stars during your recent experience. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
6/10 Okay
Family E.
Travelled with family
5 May 2024
Disliked: Cleanliness
The hotel room wasn't fully cleaned everyday, my phone didn't work; u had to ask twice for someone to check it, the cleanliness wasn't the best, food options were okay.
Family E.
Stayed 4 nights in May 2024
Response from Alejandra Morales on 6 May 2024
Dear Family E, Thank you for sharing your experience with us during your recent stay at Hilton Cancun Mar Caribe. We appreciate your feedback as it helps us to improve our service and enhance the overall guest experience. We hope you will consider giving us another opportunity to provide you with an exceptional experience in the future. Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Emma, It was a pleasure to have you with us! Thank you for being our guest. All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
2/10 Terrible
Basim, El cajon
Travelled with family
5 May 2024
Disliked: Property conditions & facilities
The food not good I had bad stomach pain from the food
Basim
Stayed 6 nights in Apr 2024
Response from Zayda Rishmawy on 5 May 2024
Dear Basim, We thank you for giving us the opportunity to host your most recent holidays. We regret to read your perception about our culinary experience. We take pride in offering only but the highest standards in food and quality, certified by Distintivo Cristal. Rest assured that when we face an extraordinary situation, we have protocols to assist and guide our guests in order to have an accurate medical diagnose. Once more, we appreciate you for being our guest. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
4/10 Poor
Steven Robert
Travelled with partner
4 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Horrible beach access for disabled and elderly.
Got food poisoning from Asian food.
Steven Robert
Stayed 7 nights in Apr 2024
Response from Zayda Rishmawy on 5 May 2024
Dear Steven, First and foremost, I would like to thank you for choosing Hilton to host your most recent holidays. We apologize to read that you experienced some bumps during your stay. Rest assured that we are compromised to offer the highest standards in food service, and that we are certified with Distintivo Cristal, an International Standard Certification that confirms this. We apologize to read your perception. Nothing will be greater than hosting you again in this paradise. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
Dear Jordan, We appreciate you for choosing us to host your most recent holidays. Thank you for sharing your feedback with us, we are pleased to know that you had a great time at Hilton. We look forward to seeing you in the future!Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
Dear Rowdy, We appreciate you for choosing us to host your most recent holidays. We are thrilled to know you had a great time! Thank you for sharing your experience with us. All the best, Zayda RishmawyGuest Experience Manager Hilton Cancun Mar Caribe All-Inclusive Resort
8/10 Good
Louis
Travelled with family, Travelled with family and small children
4 May 2024
Liked: Cleanliness, amenities
Very chaotic check in experience then room was not the correct room had to return for correct room then the keys didn’t work had to go back for keys fixed. Such a chaotic check in, did not appreciate that after long travel. Also did not like that the jet tubs near deck are adults only now- my kids loved those so much last year it was such a disappointment they couldn’t use them at all this time. Kids club was great they had a blast there. Desserts were generally all pretty bad. Food was better this year than last year.
Louis
Stayed 5 nights in Apr 2024
Response from Zayda Rishmawy on 4 May 2024
Dear Louis, We appreciate you for sharing your feedback with us. It was a pleasure to have you, but we are sorry to read that you experienced bumps during your stay. We appreciate you for bringing them to our eyes and rest assured we have taken action on these inconveniences. We look forward to host you again to exceed all your expectations. Cordially, Zayda RishmawyGuest Experience ManagerHilton Cancun Mar Caribe All-Inclusive Resort
8/10 Good
DONNA, Bel Aire
Travelled with family and small children
3 May 2024
Liked: Cleanliness, staff & service
No handicap accessibility
DONNA
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 6 May 2024
Dear Donna, Thank you for being our guest! We apologize for any inconvenience your experienced regarding accessibility. We strive to provide a welcoming environment for all our guests, and we will address these concerns to ensure better assistance and a more inclusive experience for everyone.We hope we have the opportunity to welcome you back in the near future and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Staff is the best!!! Food was great and hotel was very nice, No complaints.
Donna Jean
Stayed 6 nights in Apr 2024
Response from Alejandra Morales on 3 May 2024
Dear Donna,We appreciate you for choosing Hilton Cancun Mar Caribe to host your most recent holidays! It was a pleasure hosting you and we are happy to know you enjoyed your stay with us! We appreciate your warm comments about our team members and our beautiful resort. Nothing will be greater than hosting you back, to create new memories! Best regards, Alejandra Morales GM Administrative Assistant Hilton Cancun Mar Carine All-Inclusive Resort
Dear Lenix We appreciate you taking the time to rate your experience at Hilton Cancun Mar Caribe. It's our pleasure to know that we have met your expectations! We look forward to hosting you again next time!Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Love the relaxation, scenery, food, staff, and plentiful drinks!
Lydia M.
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2 May 2024
Dear Lydia, Thank you for taking the time to write a review about your recent visit to Hilton Cancun Mar Caribe. We love hearing about your fantastic experience in our resort. We hope to have the pleasure of welcoming you back in the future and providing you with another fantastic stay.Warm regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
10/10 Excellent
Younjea
Travelled with family, Travelled with family and small children
Dear Younjea, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
This was such a lovely resort. We went for a girls getaway and had the best time. On night one, we had a water issue in our room — the manager upgraded us and gave us an amazing alternate room for our trouble. Overall would definitely stay again!
Kayla
Stayed 5 nights in Apr 2024
Response from Alejandra Morales on 2 May 2024
Dear Kayla, Thank you for taking the time to review your recent stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! It's wonderful to see that you enjoy our resort. We look forward to host you again soon! Best regards, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Hiren, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
Dear Ellen, We appreciate you for being part of Hilton Cancun Mar Caribe. We are happy to see you enjoyed our great service and attention. We hope to see you soon! All the best, Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
6/10 Okay
Donna
Travelled with group
30 Apr 2024
Liked: Staff & service
I enjoyed my stay. But I would prefer an adults only resort. Couldn’t really relax with all the kid’s running around.
Donna
Stayed 4 nights in Apr 2024
Response from Alejandra Morales on 2 May 2024
Dear Donna, Thank you for taking the time to write a review about your recent stay at Hilton Cancun Mar Caribe. Our resort is family-friendly and in the current season, we receive many families with children. We regret if our high occupancy caused any inconvenience during your stay. Rest assured; we will review our policies to ensure that the areas designated to adults are respected in the future.We hope to welcome you back soon on your next visit to the Mexican Caribbean and change your mind about vacationing with us.Warm regards.Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort
10/10 Excellent
Bryan Patrik
Travelled with family and small children, Travelled with group
Completely fabulous! The staff was so welcoming and friendly. The onsite restaurants were all fantastic. The best was the Italian restaurant (La Luce) as head chef Sergio prepared a magnificent menu. The service by Ricardo (waiter) was also splendid. You should stay for at least a week at this resort. It was dreamy!
Bryan Patrik
Stayed 7 nights in Apr 2024
Response from Alejandra Morales on 30 Apr 2024
Dear Bryan, Thank you for taking the time a such amazing review! It is rewarding to see that our efforts are appreciate as we constantly work to exceed our guests' expectations! We are pleased to read that you enjoyed the wealth amenities, culinary options. Thank you for acknowledging for our team members, especially Ricardo and Chef Sergio! We will congratulate them on your behalf! Comments like yours motivate us to continue offering the best possible service.We are already waiting for you, to continue to create memorable memories!Best regards,Alejandra MoralesGM Administrative AssistantHilton Cancun Mar Caribe All-Inclusive Resort
Dear Alexis, Thank you for taking the time to review your stay at Hilton Cancun Mar Caribe. We're glad to learn you had a 5-stars experience during your recent visit! Thank you for being our guest! Warm regards,Alejandra MoralesGM Administrative Assistant Hilton Cancun Mar Caribe All-Inclusive Resort