Surprised by the high reviews. Stay
somewhere else.
We arrived an hour and a half before check in. While staying at other resorts we've always been able to check in upon arrival. We were told we had to wait.
They tried to upsell us there preferred membership which offered snacks in the room, robes, private beach area with their own butler, access to a restaurant for breakfast for a fee of $150 per day. We declined.
Upon declining another representative tried to sell us $200 in leisure cash in exchange for us to visit another one of their resorts. I can only imagine that once at this nearby resort we would have been sold something else (timeshare, membership etc). We declined. All this was a sour first impression, it was stressful after traveling all day.
Food was lackluster, no flavor, small portions (example I ordered ravioli at the Italian restaurant and counted 4 raviolis on my plate) , long wait time to be served even a beverage, they often forgot sides I ordered and they never arrived.
We had an ocean view room, the room was a good size except they have no drawers and you had 7 hangers to put your clothes on. When we arrived it was 25°C. I decreased the air the lowest it could go (10°C) and during our entire stay the coldest it got was 22° C.
We wanted some ice for our room - we went searching for the dispenser and were advised we had to order ice. So we did, waited 20 minutes for it.
Beach/ocean is very nice, calm water. Would not stay here again.