4/10 Poor
Richard
20 Apr 2024
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Axel Hotel Barcelona missed the mark on several levels, but for location it was spot on. An easy walk to many cafes, bars and attractions. Metro was just a few blocks away and can get you around town, but bring hand sanitizer, likely where picked up a funk.
As for the hotel itself. Staff were friendly, willingly got taxis and handled luggage. We included the extra cost for breakfast. Lots of selections, pastries and fruit very good. The scrambled eggs were ice cold as were the other items in the food warmers. I am talking not even the least bit warm.
Room service was offered and explained in the literature and by the front desk. There was no such service, the phone rang off the hook every time we tried.
We are not used to paying premium price and have to sit on the floor to sort through our luggage or put dirty luggage on the bed. On the second day I asked for two luggage racks and the desk told me housekeeping would bing them at the next day’s cleaning. We returned the next day to a clean room and no rack. I complained and finally the following day one rack appeared. I gave up on getting a second rack.
The advertisement for this place shows a sleek pool and hot tub. The pool was like an ice plunge bath and the hot tub was no way near warm and you could not activate the jets.
I only utilized the gym once, it was basic and that’s all that’s needed but rust all over the equipment.
I wouldn’t call it a gay hotel there were many friendly heterosexuals.