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Reviews of Prism Hotel

3 out of 5
Prism Hotel
121 Clark Ave, Angeles City, Pampanga

Reviews

8.2

Very good

Rating 10 - Excellent. 77 out of 182 reviews" "
Rating 8 - Good. 58 out of 182 reviews" "
Rating 6 - Okay. 33 out of 182 reviews" "
Rating 4 - Poor. 11 out of 182 reviews" "
Rating 2 - Terrible. 3 out of 182 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Lucci

Travelled with family
Liked: Cleanliness, property conditions & facilities
It was my sister's birthday and so I booked a staycation near the venue for the Aurora festival. They told me that the guard that has been with the property for 2 years was really rude to my dad. He was on his phone and wouldn't answer them about a parking question. My sister even overheard him say that since they were the ones who need something, they should be the one to come up to him. He was the security guard! He should attend to the guests who are parking but instead he shouted at them and insisted that my dad was on the wrong. 3 stars for service and staff because the other hotel staff were great. Minus 2 is for the security guard on April 7 at 1am after day 1 of Aurora festival. It was supposed to be a stress-free weekend but the incident ruined the experience.

10/10 Excellent

Christopher James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff
Stayed 12 nights in Mar 2024
Response from Kath on 24 Mar 2024
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

6/10 Okay

Ami

Disliked: Property conditions & facilities
Stayed 12 nights in Feb 2024
Response from kath on 21 Mar 2024
Thank you for giving us a time to leave a review . Your feedback helps us get better. Rest assured that we will be working on it. Hoping you can reconsider to stay with us for your future reservation.Thank you!Kind Regards,Prism Hotel

10/10 Excellent

Chris

Stayed 1 night in Mar 2024

8/10 Good

Donald

Stayed 1 night in Dec 2023
Response from kath on 21 Mar 2024
Thank you for giving us a time to leave a review . Your feedback helps us get better. Rest assured that we will be working on it. Hoping you can reconsider to stay with us for your future reservation.Thank you!Kind Regards,Prism Hotel

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Kath on 21 Mar 2024
Thank you for giving us a time to leave a review . Your feedback helps us get better. Rest assured that we will be working on it. Hoping you can reconsider to stay with us for your future reservation.Thank you!Kind Regards,Prism Hotel

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was really comfortable and the staff were extremely polite and welcoming. Service with a smile is what I received with every encounter.
Stayed 5 nights in Nov 2023
Response from Rose on 9 Dec 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from Kath on 5 Dec 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

10/10 Excellent

James

Stayed 1 night in Nov 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Kath on 8 Oct 2023
Thank you for giving us a time to leave a review . Your feedback helps us get better. Rest assured that we will be working on it. Hoping you can reconsider to stay with us for your future reservation.Thank you!Kind Regards,Prism Hotel

8/10 Good

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice trip
Response from Kath on 13 Sept 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

10/10 Excellent

Grace, Colorardo Springs

Stayed 1 night in Aug 2023

10/10 Excellent

Tina F.

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean property. Very friendly and helpful staff.
Stayed 2 nights in Jun 2023
Response from Rose on 10 July 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

10/10 Excellent

Cres, Mississauga

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The luxury room was far beyond what we expected. Very clean, spacious and homey. We wished we could have stayed longer but we need to catch a flight the next morning. I will definitely book un this hotel again.
Stayed 1 night in May 2023
Response from Rose on 1 June 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hotel

10/10 Excellent

KATHERINE, Hendersonville

Liked: Cleanliness, staff & service
Staffs are very friendly. Very clean and affordable. Only one complaints are; (1) there were bed bugs but when called the front desk they came and sprayed our beds with Lysol. (2) you can here the fighter jets very loud flying by so are the planes. (3) they need some update to the rooms since it’s all dated. Overall stay for one night with my family, it was good.
Stayed 1 night in May 2023
Response from Rose on 1 June 2023
Thank you so much for your time to leave us a wonderful review. Looking forward to welcoming you once again in Prism Hotel!Best regards,Prism Hote

10/10 Excellent

Dhenelyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great

8/10 Good

BENITO

Stayed 1 night in Mar 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Hit and miss
The pictures looked good but I could hear the guests in the next room all night and had to kill a couple very healthy roaches. The bed was comfortable but overall it was a disappointing stay. The pool looked nice but I didn’t use it so I have no idea if it was clean.
Stayed 1 night in Jan 2023
Response from Prism Hotel on 8 Mar 2023
Thank you for giving us a time to leave a review . Your feedback helps us get better. Rest assured that we will be working on it. Hoping you can reconsider to stay with us for your future reservation.Thank you!Kind Regards,Prism Hotel

8/10 Good

Edgar, Maywood

Stayed 2 nights in Oct 2022

6/10 Okay

PAUL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property looks nice but the room I had was literally falling apart. Also since I was alone in the room it was only cleaned every other day during the nearly months that I stayed there.
Stayed 22 nights in Apr 2022

10/10 Excellent

levan

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
easy to get around
Stayed 16 nights in May 2022

6/10 Okay

Melchor III

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night rest for the family
I can say that it was a good overnight stay for my family. The room was clean and linens were smelling good including the beddings and pillows. The food was wonderful. The missing items were slippers, no newspaper which i requested. The hair dryer/blower was defective/not working. No free coffee and sugar, there were three teas but no sugar. Tv set could not be used, no channel.
Stayed 1 night in Mar 2022
Response from Prism Hotel on 8 June 2022
Thankyou for letting us know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.

6/10 Okay

Shaun De

Travelled with family
Cheap and ok to stay place to stay with the family. Dont expect too much for the price though.
Stayed 2 nights in Dec 2021

6/10 Okay

Espie

Disliked: Staff & service
Not Senior Friendly facility
No elevator to go to the 2nd floor! Assigned by the pool, that is an open area for noisy occupants!
Stayed 2 nights in Jan 2020

6/10 Okay

Arnold

Stayed 1 night in Mar 2020

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Hotel is located in a good area, plenty of restaurant options, nightlife, and close to Clark base. It has onsite cafe and massage, both of which are great and the staff is very helpful. The room itself is comfortable, although a little dated it was clean and had a good selection of TV channels.
Stayed 1 night in Feb 2020
Response from Prism Hotel on 16 Feb 2020
Thank you so much and have a wonderful day! :)

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The evening shift receptionist was terrible, bad manner and seems not happy with her work.
Stayed 1 night in Jan 2020
Response from Gec on 14 Jan 2020
Warm Greetings from Prism Hotel! We are saddened to know that you've experienced bad attitude from one of our colleague, With these we'd like to extend our utmost sincere apologies and we are still hoping to welcome you once again in Prism Hotel.

6/10 Okay

ian

Liked: Cleanliness, property conditions & facilities, room comfort
Christmas Stay at the Prism
Stayed multiple times at the Prism. Really like the staff and fundamentally like the actual hotel which is why I re-booked, despite having a couple of concerns pre-booking. Unfortunately they were realised, so unsure if i will re-book again. Being an international traveler and having traveled around much of the Phillipines. There are two areas the hotel in my humble opinion need to address; 1. Install decent internet connection that has enough bandwidth and is stable enough for an modern hotel catering for international travelers 2. Hire a cook and provide a better breakfast menu in line with similar hotels in Angeles. The menu has not changed in 8yrs and really is not that great They should also adopt a late night noise policy. Really not good enough for guests having to put up with loud conversations and small but noisy get-to-gethers outside their room at 1.00/2.00 am in the morning. I think midnight is acceptable thereafter security need to adopt a noise policy in consideration of other guests
Stayed 6 nights in Dec 2019

8/10 Good

Gerald, Toronto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was great except, they need exhaust fans for the breakfast area. we sat and ate breakfast and our clothes ended up smelling like fried stuff😥
Stayed 1 night in Sep 2019
Response from Prism Hotel on 20 Sept 2019
Thank you for giving us a time to write a review, Rest assured we will noted regards to your experience. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Will stay again. Close to fun like Aqua planet.
Stayed 6 nights in Jul 2019
Response from Prism Hotel on 18 July 2019
Thank you for your kind words, And for staying with us. Looking forward to be of service to you once again!

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2019
Response from Prism Hotel on 14 June 2019
Thank you for taking time to give us a perfect score with your recent stay with us. Have a good day! :)

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, stay was very good.
Stayed 3 nights in Apr 2019
Response from gec on 21 Apr 2019
Hello Sir James! We are incredibly grateful that you took the time out to leave us this note. Our company values put customer satisfaction as top priority and we are committed to our customers. Its customers like you that make our job wonderful. We look forward to serving you again. Thank you!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Well first of all, calling this a family friendly hotel is a bit of a stretch. I mean seeing the Korean guys bringing their escorts to and from the hotel and lounging by the pool with them before going for their encounters while my son and I are in the pool kinda shoots that "Family Friendly" label in the foot. But in all honesty this hotel is just outside the real decadent areas so in that sense it is an Oasis. Friendly service, very nice clean rooms. This hotel does try to accomodate. Our room, supposedly non-smoking, greeted us like a punch in the face of cigarette and cigar smoke but the staff quickly gave us another room that was quite pleasing. Great pool and pool area, reasonable food menu with good prices and room service. They did ask if we wanted our room cleaned, I said yes, wasn't done, but they did replace our towels when asked. Note: When I am in a hotel...of course I want my room cleaned, don't ask.If I don't, I'll put out the do not disturb sign. All in all, good value, nice hotel, friendly service, just wouldn't plan any family stays here. lol!
Stayed 2 nights in Jan 2019
Response from Gec on 14 Feb 2019
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem
Friendly staff clean beautiful atmosphere
Stayed 12 nights in Nov 2018
Response from Prism Hotel on 17 Nov 2018
Thanks with staying with us! we're looking forward into welcoming you in prism hotel once again.

8/10 Good

DANIEL

Liked: Cleanliness, staff & service
Just OK when you cannot get the Best
No view room No elevator nice pool with too much sun very little shade breakfast OK nice staff
Stayed 1 night in Nov 2018
Response from Prism Hotel on 17 Nov 2018
Thanks with staying with us! we're looking forward into welcoming you in prism hotel once again.

10/10 Excellent

ANTIPAS IV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Prism Hotel on 23 Oct 2018
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding stay and will stay again.
Quick and easy check in. Staff members welcome me back from previous stay a few months ago. Staff are very friendly and address me by name. Excellent view from patio to the pool 🏊‍♀️ area. Very friendly driver and clean service vehicle to take me places I needed to go.
Stayed 3 nights in Jul 2018
Response from Prism Hotel on 13 Aug 2018
Thank you for staying with us! It's always our pleasure to be of service to you.

8/10 Good

Suet K

Stayed 2 nights in May 2018
Response from Prism Hotel on 9 June 2018
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Ok hotel in a quiet area
If you can deal with the ants in the room and the less than stellar cleanliness then this is your hotel. Staff were generally polite and courteous. Some moreso than others.
Stayed 9 nights in May 2018
Response from Prism Hotel on 9 June 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Prism Hotel on 17 Apr 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Prism Hotel on 27 Apr 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prism Hotel keeps trying to improve their service.
My visits to Prism hotel keep getting better and better. First time I made a comment about no Wi-Fi in the rooms. The next time, I have Wi-Fi in my, good Wi-Fi connection. Another time I made a comment about having an extra trash bag in the kitchenette area. On my next visit, there was one there.
Stayed 3 nights in Jan 2018
Response from Prism Hotel on 24 July 2018
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018
Response from Prism Hotel on 13 Jan 2018
Thank you for staying with us. We're looking forward into welcoming you in Prism Hotel once again :)

2/10 Terrible

C. Richard

Disliked: Staff & service, property conditions & facilities, room comfort
AVOID! No adult leadership on site = no sleep!
NOT A HOTEL FOR ADULTS. Imagine a hotel WITH NO ON SITE MANAGEMENT! THIS IS MY 3RD REVIEW OF Prism. Aug 2016 5 stars; last week 4 stars, this week two stars. See the photos of the calm pool area. Daytimes yes; NIGHTS NO! 11DEC17 11 PM the pool area was almost set on fire by low height fire works. Americans, Koreans we all fly to balconies SHOCKED by the noise/explosion/flashes. Night crew, all 19-22 yrs old and some young Filipino guests laughing so loud about fireworks (that made windows shake). This hotel has no leadership;sans a 8-9 pm walk-though from possible manager/owner (hard to tell-looks/greets no one)! On 9 DEC17 poolside had chairs and tables pushed together getting drunk till 1 AM, so loud none of poolside rooms slept. So if you are a guest that is rude/slams room doors/shouts across pool all night, mere meters from sleeping(?) guests) then THIS is your dream hotel. Wake up (yes wake up) is 7 AM when poolside speakers/music are turned on. But if you came to relax; and/or sleep DON'T stay at Prism.
Stayed 2 nights in Dec 2017

10/10 Excellent

Tom, Seattle, WA,USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints, the staff was awesome, made me feel right at home.
Stayed 26 nights in Oct 2017
Response from Prism Hotel on 29 Nov 2017
Thank you for staying with us. We're looking forward into welcoming you in Prism Hotel once again :)

8/10 Good

K, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Here for work trip, great staff - Room was well sized, ok breakfast included however butter was a hard block and not able to be spread on bread. Shower head was not great and I manually changed the shower system box settings to allow warm water as it was only cold. Room was cleaned every second day, first time it was cleaned the complimentary soap was taken. No coffee in room, has tea bags. Good snacks available from minibar - fantastic priced property though for what it was. Thanks for the stay.
Stayed 5 nights in Sep 2017

8/10 Good

miss sol tow, dvo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to the airport
Just got a bit of problem over arranged transpo to pick us up at the airport. We landed earlier than our ETA but waited for almost an hour for our transpo for the reason that the arranged one has to go somewhere for another guest.
Stayed 2 nights in Jun 2017

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will stay there again.
Very friendly staff, great view of the pool from my room, nice lounge area next to the pool. Wish lounge area was larger. No Wi-Fi or chargers in the rooms.

10/10 Excellent

shrub, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value hotel
The hotel is very nice and comfortable given its low value. Very relaxing and peaceful