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Reviews of Ramada Plaza by Wyndham Albany

3 out of 5
Ramada Plaza by Wyndham Albany
3 Watervliet Avenue Ext, Albany, NY

Reviews

3.8
Rating 10 - Excellent. 61 out of 1007 reviews" "
Rating 8 - Good. 71 out of 1007 reviews" "
Rating 6 - Okay. 122 out of 1007 reviews" "
Rating 4 - Poor. 184 out of 1007 reviews" "
Rating 2 - Terrible. 569 out of 1007 reviews" "

3.8/10

Cleanliness

4.8/10

Staff & service

3.8/10

Amenities

3.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay at this property. It should not even be on expedia as an option. Dirty, in poor maintenance condition, questionable people loitering around the property. I felt very unsafe and ended up not staying there.
Stayed 1 night in May 2024

2/10 Terrible

John, Buffalo

Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Will never stay there again started off with a 100 dollar insurance fee that was made aware of at arrival which I get back at checkout. Which was given to someone else that they misplaced there gave them mine forgot that they did and an hr later remembered so they gave me someone else's money so I could leave.everything was old out dated last up date appears to be in the 80. Holes in walls no iron in room. The bedding was clean tho. Then at checkout
Stayed 2 nights in May 2024

6/10 Okay

JORGE, Montreal

Travelled with partner
Liked: Staff & service
Breakfast was not good and the shower was not properly cleaned
Stayed 1 night in May 2024

2/10 Terrible

Christine

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The desk attendant was the only helpful aspect, and I am thankful for her consideration, as well as the other attendant alongside her. My radar went up upon arrival at the Ramada. There were people loitering under the awning over the entryway, as well as in the entryway itself. One of the persons outside was drinking beer from a large, clear cup. Inside, the music coming from whatever large room on the bottom floor was extremely loud. The desk attendant said that a graduation party was going on at the hotel. I wish I had been made aware of that upon booking. I asked if it was quiet upstairs, and they assured me it would not be an issue. They put me on the 7th floor. While the music was not blaring up there, unfortunately the Albany highway noise was very loud, and it was evident that even earplugs may not help adequately. It was also the case that several of the cleanliness and condition factors of the room itself were usually off-putting. I finally decided to re-pack anything I had opened up from my belongings, and to ask the front desk if I was obligated to stay, or if I could have a refund. Once outside, certain guests were out of control, and the police came to address the situation. It was late, and difficult to ultimately waste 90 min at that hour checking back out and trying to identify another place to stay, but I was glad to have done so. Hopefully Ramada Albany will put some funds toward cleaning up their hotel & improving their guest stay experience for the future.
Stayed 1 night in May 2024

2/10 Terrible

Hennessy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Md

Disliked: Cleanliness, staff & service, property conditions & facilities
First of all door key is not working properly. It is very difficult for me to open the door. A/C was not working. Then I went in the front desk for change my room but from desk lady said no room are available at this time. I have no choice rather than stay with that condition. Sorry to say front desk lady was so rude and unprofessional.
Stayed 2 nights in May 2024

2/10 Terrible

Eusebia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room smelled bad and there were make shift pillows, very uncomfortable
Stayed 2 nights in May 2024

2/10 Terrible

Marleny, Bronx

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
So many ROACHES!! Dead roach inside the refrigerator and one inside the drawers. As we continued our stay, a few live ones stared to come out. I have NEVER been to a hotel with cockroaches! I wish I knew they used this “hotel” as a shelter as the other reviews said before I booked it. You can totally tell people were living here by the hanging strips on the walls, the stickers on the bed frame, the incense left on the closet door and the uncleanliness of the room. I guess you get what you paid for but this hotel has taught me a lesson to read the reviews before booking! The refrigerator had a lot of frost in it and was unclean. There was a hole in our bathroom door on one side and the other side was falling apart and nails were found near the sink area, definitely took a picture and showed the front desk so I wouldn’t be charged for it, since they already took a $100 “breakage” deposit from me at check in. The walls were dirty and paint was peeling. The drawers did not close properly and I found used clothes in the back of one of them. The keys are horrible to open to door, needing to swipe several times for them to work and even had to get them changed. The lighting in the room was dark and the bathroom smelled like mold/urine, the bath tub was so clogged the water almost overflowed while showering. The microwave had an awful smell to it. We were given a plastic bag to carry ice instead of a bucket. Spend the extra money on an actual hotel. Book at your own risk!!!!
Stayed 2 nights in May 2024

2/10 Terrible

Kareem

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My room smelled of cigarette smoke…the bathroom soap holder had mold, I didn’t have an iron board…the microwave wasn’t up to par. Spiders n roaches will definitely not stay at this place ever again.
Stayed 2 nights in May 2024

2/10 Terrible

Joe

Didn't go, did not stay didn't want to. I booked the room in 2023 for 2023 and the non-refundable payment was taken crediting an April 2024 stay, which, living in Toronto I could not use. What a waste of money - thank you Expedia. I arrived last year and they did not have the reservation so I paid directly and paid again for nothing for a mistake I think was Expedia.ca - not me. I have learned to get along fine in travel without Expedia and can't imagine giving them my business again. A total rip off. Thanks or asking.
Stayed 1 night in Apr 2024

4/10 Poor

Sara, Lindenhurst

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel (shelter for DSS-not listed on website) was very sketchy but we drove 3.5 hours for an event and we were tired after. There were security guards in multiple locations (I've never seen that at a hotel before). There were also people hanging around all around outside. The pool is not in service so if you saw it listed they lied. After getting the keycards I went to inspect the room. We booked this room before seeing google reviews. I searched the room all over to make sure there were no bugs. While checking one of the beds, there was crumbs, hair, and stains in 2 areas. I asked the front desk to change the sheet and she looked at me like I had 6 heads. I explained why I wanted it changed. We left to go to the event we came here for. Once back in the room, our TV was on (sounded like a kids show) and we couldn't get in there room. We went back to the front desk to say something wasn't right and our money back to leave. They didn't believe us and they went to look at the room with me. Not sure why we would lie but okay. Turns out one keycard didn't work and there was something wrong with the door handle. I said when I left the TV was not on so when the cleaning person went in to "change the sheets" they put the TV on (which was the news). After the person left, I went to inspect the bed. The sheets were not changed. All they did was brush off the crumbs, hair, and remade the beds. I was extremely irritated. Not sure why it couldn't have been changed. Staff was nice.
Stayed 1 night in May 2024

6/10 Okay

Brian

Liked: Staff & service
Disliked: Property conditions & facilities
Smell on my floor wasn’t great, safety latch on my door was broken. Staff was great, but they were understaffed when I arrived. Limited breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Muhammad

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not at all as pictured on Expedia Bathroom not clean and sink barely functioning faucet
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Liked the breakfeast area and server!
Stayed 1 night in Apr 2024

2/10 Terrible

Bryan, Athol

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff is fine, but everything else is not good. The place is way overdue for updates. The room smelled like someone was in it eating and the tv was on when we entered the room. I believe they are housing illegal aliens at this location too. Some of the people loitering around made us feel very uncomfortable.
Stayed 1 night in Apr 2024

2/10 Terrible

Dean

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This was a ‘permanent residence’ hotel. Security guards were there to guide where to go. The room smelled like smoke. The toilet was one foot off the ground. If we were staying longer than one night we would have gone to find another hotel. Someone was knocking on our door at 130am… I do NOT recommend this hotel
Stayed 1 night in Apr 2024

4/10 Poor

Ronaldo, Fairport

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lock was broke on the door. Toilet was plugged. No housekeeping. Zero WiFi…
Stayed 2 nights in Apr 2024

2/10 Terrible

Andrea

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled, the room was not as clean as it could be. They put me in a shared room. It made me feel so unsanitary and unsafe.
Stayed 1 night in Apr 2024

2/10 Terrible

Tammy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property stunk inside and outside The Tv was on when we arrived with stains on the towels and top sheets and all over the desk chairs ? No explanation for the horrible conditions
Stayed 1 night in Apr 2024

6/10 Okay

Martin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Urgently needs renovations. Area feels unsafe too
Stayed 1 night in Mar 2024

8/10 Good

Christine

Travelled with family
Liked: Staff & service
Clean but in an old old condition
Stayed 1 night in Mar 2024

2/10 Terrible

Paige

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I feel like the listing completely misrepresented the property itself. Upon entering the hotel it smelled BAD. Once we were checked in, we entered a room where the TV was already on, the bed sheets were crumpled, and it again, smelled stagnant and moldy. We were in a “no smoking” room, yet the reeking smell of cigarettes was pouring through the vent in the bathroom. A few hours after being checked in, we start smelling the most pungent, strong garlic I’ve ever smelled in my life. The smell lingered for at least the next hour. When pulling the bed sheets back, we noticed not one, but multiple dark stains ( I’m not going to say for sure I know it’s blood, but that’s what it most closely resembled) all over it. After pulling those sheets back, we notice the mattress itself has the same dark stain on it. When we notified the front desk, all we were offered was “oh, sorry” and nothing further. We checked out a day early (immediately after attending the event we checked in for originally). Would not recommend, will be looking for a refund.
Stayed 2 nights in Mar 2024

10/10 Excellent

Karen

The door lock was broken. The tub drain had hair in it. Mold in the bathroom. The staff is very friendly & welcoming.
Stayed 1 night in Mar 2024

6/10 Okay

Marjorie

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
We found a cockroach and the sheets were stained yellow
Stayed 1 night in Mar 2024

2/10 Terrible

Rahul

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Akram

Disliked: Cleanliness, property conditions & facilities
The hotel was very dirty Bed sheets, has blood and make up from last guest, Bathroom and shower were nasty

8/10 Good

Francine

Stayed 3 nights in Feb 2024

2/10 Terrible

Dorothy

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Bad night
The hotel smelled bad as soon as you walk in the door. The room was not bad until I went to use the bathroom and a roach was crawling on the tub. The breakfast you have to get a ticket and a man made the food. Got the waffles both mine and my son was not cooked all the way and did not taste good we threw it away.
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
bargains just do not exist-
I am fully sympathetic to the need of unhoused people and have always advocated for affordable permanent housing and housing as a human right. It is a surprise to arrive and see that the hotel is primarily used to shelter unhoused people, it's not what I expected.
Stayed 1 night in Feb 2024

2/10 Terrible

Alexa

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Place is utterly dirty and run down.
Stayed 2 nights in Feb 2024

6/10 Okay

Marcelle

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Isolated - next to highway. You need a car to get anywhere.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jonathan

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Donw hill and dirty
Hotel is being used a migrant shelter and I'm not sure they care about the cleanliness or conditions of their rooms anymore which is very sad for all the guests including the migrants
Stayed 1 night in Feb 2024

4/10 Poor

Shaylene

Disliked: Cleanliness, amenities, property conditions & facilities
Was probably a nice hotel at some point. This property has a housing program within.
Stayed 2 nights in Feb 2024

2/10 Terrible

Kevin

Stayed 7 nights in Feb 2024

8/10 Good

Francine

Business traveller
Liked: Staff & service, amenities
My toilet was plugged,I have to use the toilet downstairs, was disconnected, no WIF for the 4 days I spent there,unable to use my laptop,I found trash in the bathroom and spilled in the sink, bedsheets was not charged for 3days ; they really need to supervisor cleaners, but I reported to the night attendant, hope tonight is gone be fine, I’m still at work and I will be there at 11:15pm
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza

6/10 Okay

Sahadat

Business traveller
Liked: Staff & service, amenities
Very old hotel now runs an a shelter.
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza

6/10 Okay

Denise

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 6 Feb 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza

10/10 Excellent

Kevin

Liked: Amenities
Nice
Stayed 2 nights in Jan 2024

2/10 Terrible

Kingston

Stayed 2 nights in Jan 2024

10/10 Excellent

Sazid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a few words, everything was perfect
Stayed 1 night in Jan 2024

6/10 Okay

Francine

Business traveller
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jan 2024

4/10 Poor

ningning

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Only three customers, waited for nearly 40 minutes for check in.
Stayed 1 night in Dec 2023

2/10 Terrible

Jyotsna

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Manager on 16 Jan 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ManagerRamada Plaza

2/10 Terrible

Holly

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bugs, Filthy & Falling Apart
So many bugs in the bathroom and so filthy that I had to leave and check into a clean hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Jim

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Had a cockroach in room! Other residents (permeant stay rentals that is) fighting in hallway. Groups of people loitering outside all around building.
Stayed 1 night in Nov 2023

2/10 Terrible

Yavani

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service there was roaches in the room the cards wasn't working and it was terrible all around the board

2/10 Terrible

stacia

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in a state of disrepair and has roaches along with water issues in the bathroom.
Stayed 3 nights in Nov 2023

2/10 Terrible

Ahmed

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

2/10 Terrible

Scott

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY HERE! IT IS ABSOLUTLY DISGUSTING.
Stayed 2 nights in Oct 2023

8/10 Good

Bonita

Travelled with partner
Liked: Cleanliness, staff & service
It was an average room. Clean and convenient to the highway. Average breakfast. Great for the price.
Stayed 1 night in Sep 2023