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TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Showing 1 - 5 results (of 5)
“Rotana Disappoints”
As a major hotel chain located within the prestigious Yas Island locale, the property did not live up to its reputation. Room cleaning and service was poor, with the basic bed making. Waste bins, bathroom and overall room hygiene could have been much better. Mini Bar re-stocking was not done. The rooms have a balcony, with a sliding door that requires a science degree to open. Could not close the door half the time, the noise from the aircraft taking off from Abu Dhabi Airport could be heard. For a relatively new hotel, efforts to maintain the exterior of the building are non-existent. Balcony which has a glass & aluminium railing is not cleaned, and this is reflected to other sections of the hotel, where staff seem to be more pre-occupied with standing around. The ground floor restroom which serves all the restaurants, needs some attention, with regular cleaning. The roster seems to say that it is done every 15 minutes but I never saw a single cleaner in the 4 times I used the facility. I have been a fond customer of Rotana for more than 8 years, particularly in Dubai. There is definitely a significant difference in quality of service and property management.
“Traveler from Dubai”
This is a new hotel. The rooms and the facilities are quite nice. However, the service is unbelievably bad. They simply don't have enough trained staff. The staff huddle together and talk instead of serving the guests. Overall it was a rather poor experience.
“Great hotel for doing business at Masdar City”
This is an excellent hotel on Yas Island. I have stayed at the Crowne Plaza across the road and this hotel is a little better. I entertained a customer at the Blue Grill steakhouse and the food was outstanding. The service is excellent. The location is convenient to my customer's offices, so I will probably stay here or at the Crowne Plaza, depending on the rates. the only complaint I have is that the breakfast buffet is not very good, especially considering it was not included in the rate and I ended up paying almost $30 for it - not worth it. THe worst is I told them my room number when I stopped at the hostess table and she did not mention that my breakfast was not included, only checked a litttle box and sat me down at my table. If I had know the breakfast was going to cost me $30, I would have never chosen it.
“Great experience”
Good service, well maintained rooms.
“Great!”
This is a great hotel. The service is friendly and very professional. The rooms are beautiful and the atmosphere is wonderful. However there are some minor drawbacks - first, if you want a hotel very near Abu Dhabi the hotel is a little distant from it; second, the bathroom, although very clean and pretty, leans more to the artistic side than the functional side; and third, breakfast was not included and was somewhat expensive (however, it is an excellent breakfast!). Overall, however, this hotel is fantastic!
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
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The preferred airport for Yas Island Rotana Abu Dhabi is Abu Dhabi (AUH-Abu Dhabi Intl.) - 8.7 km / 5.4 mi.
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
