Zurich West Waterpark Holidays

Had trouble adjusting the thermostat in the room

Great staff; clean room; excellent location; room was decent size but even with the window open and fan blowing, was quite warm for mid October. Very firm mattress.

Amazing room! Great breakfast and wonderful late night bar! Centrally located on the lake..

Spectacular location. Food delicious. Staff super friendly. Service great

will return. good value for the money in Engelberg

Easy walk to train station and town.

Spectacular location. Food delicious. Staff super friendly. Service great

We were booked for 2nights and we were so looking forward to it because of all the excellent reviews. However we booked the hotel in the morning and around 2pm our car broke down in Aprica. It was impossible to restart the car so we spent the day in aprica ,on the street ,waiting for the road assistance to take the car and fix it somewhere. Etc Before check in We tried to contact someone from the hotel to help us cancel the night and to help us re book the following two nights. We call them on every single number and we used all the possible options to contact them but no luck. We lost the money and the night at the hotel . We managed to arrive to the hotel on the second night quite late. The room was very clean ,spacious and beautiful . There was a sofa bed very comfortable for our kids ,that we had to get it ready for them to sleep on. Parking is all on pay. We also had a little issue with them as when we arrived we scanned the code but it didn’t work. Eventually we managed to make it work, we paid when we left but then we kept receiving messages that the parking is still going and we have to pay again. All sorted a couple of hours ago. However we do recommend this hotel as it’s absolutely amazing but we found the way of solving issues a little bit upsetting and uncomfortable.