Gold Coast Waterpark Holidays

We got lucky and received a free upgrade to a Pent House room! The location is great, just a few blocks from Central Park in one direction and Times Square in the other. There are bus stops and subway entrances close by. It was easy to make pit stops at the hotel when we would be passing thru or hanging out in the neighbourhood.

This was our 2nd time staying at the San Carlos as didn’t disappoint. Location perfect for walking to Central Park, Grand Central. Located near subway station. Room was very spacious, clean with tv & air con. Staff very pleasant and helpful.

Cons The “cafe” and “bar” are pitiful. The room was not cleaned every day. On day three, I called the front desk because I had no clean towels and the trash was overflowing and they told me “our policy is to clean rooms every day, however, to insure a visit from housekeeping, guests must call each day and specifically request one.” That is absurd. Half of the electronics charging ports did not work. The TV remote stopped working in the evening, replacement remote/batteries were not available until the “engineer” reported to work the following morning. The A/C air handler is in the room, and is extremely loud. The towels might scratch your skin off. The vinyl flooring planks were warped and would scrape your bare feet. The bed alcove is so small the bed is only accessible from one side. Pros The lobby area was consistently clean. The lobby desk staff was pleasant. The bed was comfortable. The A/C worked. Someone was available to answer the guest services phone 24/7. They weren’t terribly helpful, but at least someone answered the phone. There are lovely coffee shops within walking distance, as well as nice shops and restaurants in the adjacent neighborhood areas. The train entrance is convenient.

Great location, big rooms

Rooms were very nice & comfortable. Great location.

Stay here, everything is amazing…location, breakfast, room, dinner, drinks, location, style, service, location…

Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel.

The bartender Sunny in the bar. Can't keep up with the crowd and forgets a lot.