Yucatan Peninsula Waterpark Holidays

Staff are very friendly. The checkin staff are a little lacking. They seem bothered when asked questions im sure they are asked all the time. The quality of the food is not good. Im not sure if this is the hotel or Cancun in general. None of the food we ate in or out of the hotel was very good. The coffee is not good which is a bummer. It tastes like instant coffee The hotel needs a major upgrade. It is dated and in of a refresh. Lots if cracked flooring, stains on the walls and ceilings, windows are dirty on the 6th floor. Smells like mild or mildew throughout the hotel. The nightly shows were the best part if the stay.

Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.

We have stayed at Rayal Haciendas several times. We always stay the week prior to the resort closure for 1 week for maintenance. This year their breakfast, lunch and dinner offerings were very slim due to a restaurant buffet closure being replaced with a very LIMITED buffet. Since we have been in the past and we know what to expect- this was very disappointing. We ended up with reservations every night and ate the same thing every night for dinner- the point of having multiple restaurants is to have variety. Additionally, their closed restaurants often features dinner shows that weren't available as well. Finally on Friday- they had begun draining the pool early. Pretty annoying that we missed out on multiple things so they can get an early start- next time just close the whole resort for 2 weeks- instead of limiting the experience for paying guests. Usually, we are very satisfied with this resort- otherwise we wouldn't have returned 4x. On a positive note- the staff are very kind, thoughtful, and helpful- always wanting to provide the best service to the guests. They are our favorite part, they always remember us and what we like. We appreciate them especially :)

Property was great! Staff was wonderful!

Beautiful stay and not crowded. We went in September and the beach had lots of seaweed that the resort tried to manage. The food was great!

Me and my family went for our annual trip and we were very appreciative of the room upgrade to include a swim out pool. We also had a concierge, Lisandro, that was absolutely phenomenal. He assured every day that me and my family had all our needs met and if we ever needed something he was very accessible via WhatsApp with a quick response. Other staff members that stood out for their lovely service were David and Zuleyma at Route 66. Overall we had a better experience because of their kindness.

Very nice clean resort with wonderful staff that are polite and willing to help. Every restaurant was on point with knowing about our food allergies. Very very clean rooms.

Staff are very friendly. The checkin staff are a little lacking. They seem bothered when asked questions im sure they are asked all the time. The quality of the food is not good. Im not sure if this is the hotel or Cancun in general. None of the food we ate in or out of the hotel was very good. The coffee is not good which is a bummer. It tastes like instant coffee The hotel needs a major upgrade. It is dated and in of a refresh. Lots if cracked flooring, stains on the walls and ceilings, windows are dirty on the 6th floor. Smells like mild or mildew throughout the hotel. The nightly shows were the best part if the stay.

Beautiful stay and not crowded. We went in September and the beach had lots of seaweed that the resort tried to manage. The food was great!

Need to buy some tables and chairs for bar. Plus old furniture in restaurants. Not enough sitting in coffee area